Company Detail

Job Description

Position Description

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Qualifications

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50659/tmc-senior-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50659

Recruiting Location : Location US-LA-New Orleans

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Senior Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now

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ID 50667

Recruiting Location : Location US-LA-New Orleans

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now

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New to Serco?

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ID 50662

Recruiting Location : Location US-LA-New Orleans

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco's TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on roadways and provide that information to DOTD personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team that works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Operator will, at a minimum, perform the following:

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.

• Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.

• Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software.

• Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role you will have:

• High School diploma.

• 0-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English-language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete and pass the 3-week (paid) training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50660/tmc-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

Refer a friend for this job

New to Serco?

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ID 50660

Recruiting Location : Location US-LA-New Orleans

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50658/tmc-area-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50658

Recruiting Location : Location US-LA-New Orleans

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

AV Systems Design Engineer - Colorado Springs, CO

This cleared AV Systems Design Engineer position will support the buildup and modernization of facilities across Colorado Springs by integrating Audio Visual systems in secure DoD environments.

The AV System Design Engineer evaluates, designs, documents, installs, implements, tests, performs problem isolation and resolution, monitors, tunes, sets standards and maintains a range of Audio/Video and Video Teleconferencing (VTC) components and systems.

In this role, you will:

• Performs these functions per project requirements and equipment including: audio and video switchers, video display devices (projectors, TV Monitors, Plasma Monitors, Video Wall), H.320 multi-point control units, bridges, H.323 gateways, computer display interfaces, and telecommunications transport facilities.

• Provide client consulting and training on control, interfaces, and use of the Audio/Video and VTC equipment. Research, evaluate, and recommend new Audio/Video and VTC equipment and technologies.

• Utilizes monitoring, performance analysis, software and hardware equipment to trouble shoot and isolate problems, gauge performance, and record activity.

• Devises solutions to complex operation problems within the capacity and operational limitations of installed equipment.

• Performs a variety of tasks, may lead and direct the work of others.

• A wide degree of creativity and latitude is expected.

• Typically reports to a manager or head of a unit/department.

• Works with little day-to-day direction.

Qualifications

To be eligible for this role, you must:

• Possess an ACTIVE DoD Secret level security clearance

• Bachelor's degree in computer science, Math, Electrical Engineering, or Information Technology (or 4 years related experience)

Additional desired experience and skills:

• Certification: InfoComm/Avixa CTS-D Certification (Design Specialization)

Experience Requirements:

• At least seven years of AV design experience for DoD multi-classification environments

• At least five years of experience with ThinkLogical and Extron AV matrix routing and signal extension solutions

• At least five years of experience with Crestron control systems design and integration

• Demonstrate knowledge of current AV-related DoD security policy, procedures and approved products

• Demonstrate knowledge of industry best practices in audio, video and control systems design/integration for conference rooms, operation center watch floors, training rooms, and VIP offices

• Ability to develop Installation Design Packages (IDPs) with assistance of an AutoCAD drafter that meet NIWC Shore Installation Process Handbook (SIPH) standards

• Ability to work with DoD customers, other engineering discipline leads (IT/IS/IA) and stakeholders to gather requirements and translate to design

• Draft Course of Action (CoA) briefs, technical point papers and other artifacts for high-level decision makers

• Author Pre-Installation Check Out (PITCO), System Operational Verification Test (SOVT) and training documentation

• Schedule and conduct design reviews and testing activities

• Provide issue/change tracking

Physical Requirements:

• May require climbing ladders, working at heights, and working in confined spaces such as under raised floors.

• Sit, stoop, kneel or crouch for long periods of time.

• Work in noisy areas with hotter and colder temperature than standard office environmental conditions.

• Lift and transport equipment up to 50 pounds.

• Must be able to operate general office equipment, which includes telephone, copier, and PC/laptop.

• Operate hand tools, power tools, ladders, and test equipment.

• May require operating motor vehicles.

Schedule / Attendance:

• Regular attendance in accordance with established work schedule is mandatory

• Position may require working night and weekend shifts

• Report in accordance with policies for essential and non-essential personnel during inclement weather

Other Essential Functions:

• Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the

• Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure

• Ability to communicate verbally and in writing to work effectively with a variety of government, military, and contractor personnel at all levels.

• Grooming and dress must not pose a safety hazard to employees working in the same general area.

• Must have reliable transportation to Peterson Space Force Base

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this role is $96,525.00 to $160,875.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 50705

Recruiting Location : Location US-CO-Peterson AFB

Category Engineering

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Senior Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Qualifications

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now

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ID 50656

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco's TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on roadways and provide that information to DOTD personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team that works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Operator will, at a minimum, perform the following:

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.

• Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.

• Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software.

• Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role you will have:

• High School diploma.

• 0-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English-language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete and pass the 3-week (paid) training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50654/tmc-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50654

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco's TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on roadways and provide that information to DOTD personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team that works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Operator will, at a minimum, perform the following:

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.

• Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.

• Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software.

• Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role you will have:

• High School diploma.

• 0-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English-language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete and pass the 3-week (paid) training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50647/tmc-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50647

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco's TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on roadways and provide that information to DOTD personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team that works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Operator will, at a minimum, perform the following:

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.

• Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.

• Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software.

• Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role you will have:

• High School diploma.

• 0-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English-language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete and pass the 3-week (paid) training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50650/traffic-management-center-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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New to Serco?

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ID 50650

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco's TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on roadways and provide that information to DOTD personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team that works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Operator will, at a minimum, perform the following:

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.

• Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.

• Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software.

• Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role you will have:

• High School diploma.

• 0-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English-language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete and pass the 3-week (paid) training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50657/traffic-management-center-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

Refer a friend for this job

New to Serco?

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ID 50657

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance.

TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50652/tmc-area-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

Refer a friend for this job

New to Serco?

Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)

ID 50652

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50610/tmc-area-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50610

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Senior Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50653/tmc-senior-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50653

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now

Refer a friend for this job

New to Serco?

Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)

ID 50655

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Qualifications

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50641/tmc-senior-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

Refer a friend for this job

New to Serco?

Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)

ID 50641

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 50648

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Senior Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 50649

Recruiting Location : Location US-LA-Baton Rouge

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in City, State! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team.

Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.

Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include:

• Reporting to the Area Manager.

• Supervising

• Scheduling

• Overseeing and directing training for controllers.

• Ensuring that all reporting requirements are met.

• Ensuring all facility directives and Standard Operating Procedures (SOP) are followed.

• Acting as a liaison with airport management and FAA at local levels.

Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS's are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include:

• Answering radio calls from arriving and departing aircraft.

• Issuing landing/takeoff instructions.

• Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.

• Issuing air traffic clearances.

• Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.

• Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.

• Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.

• Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.

• Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.

• Coordinating with and issuing instructions to airport vehicles and personnel.

• Maintaining and disseminating records of daily operations.

• Other duties as assigned

If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

The rate of pay for this position is $35.72 per hour.

Qualifications

Applicants must:

• Be available for work within 60 days.

• Have a current FAA Class II Medical Certificate (FAA Form 8500-9).

• A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/ .

• Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant -must have satisfactorily served as an air traffic control tower operator with a facility rating...for at least 6 months...- or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.

• A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/

• Be eligible to work for Serco under the Federal Immigration Laws

• Verify education and employment references from previous employer(s) including release of drug and alcohol records.

• Receive a negative result on a pre-employment drug screen.

• Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.

• Establish proof of identity and eligibility to work in the United States.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50700/air-traffic-manager---flagstaff%2c-az-%28flg%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50700

Recruiting Location : Location US-AZ-Flagstaff

Category Aviation

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in Provo, UT! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team.

Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.

Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include:

• Reporting to the Area Manager.

• Supervising

• Scheduling

• Overseeing and directing training for controllers.

• Ensuring that all reporting requirements are met.

• Ensuring all facility directives and Standard Operating Procedures (SOP) are followed.

• Acting as a liaison with airport management and FAA at local levels.

Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS's are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include:

• Answering radio calls from arriving and departing aircraft.

• Issuing landing/takeoff instructions.

• Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.

• Issuing air traffic clearances.

• Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.

• Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.

• Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.

• Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.

• Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.

• Coordinating with and issuing instructions to airport vehicles and personnel.

• Maintaining and disseminating records of daily operations.

• Other duties as assigned

If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

The rate of pay for this position is $36.95per hour.

Qualifications

Applicants must:

• Be available for work within 60 days.

• Have a current FAA Class II Medical Certificate (FAA Form 8500-9).

• A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/ .

• Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant -must have satisfactorily served as an air traffic control tower operator with a facility rating...for at least 6 months...- or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.

• A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/

• Be eligible to work for Serco under the Federal Immigration Laws

• Verify education and employment references from previous employer(s) including release of drug and alcohol records.

• Receive a negative result on a pre-employment drug screen.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50707/air-traffic-manager---provo%2c-ut-%28pvu%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50707

Recruiting Location : Location US-UT-Provo

Category Aviation

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Parts Specialist in Louisville, KY!

Serco supports a large utility fleet operating diagnosing and repairing medium and heavy duty diesel trucks. The Parts Specialist is a service support level employee specialized in material control operations. The Parts Specialist performs a variety of moderately complex duties to include purchasing, stocking and distribution of parts and materials used to maintain and repair automotive vehicles and equipment. Distinguishing characteristics for this position include a proclivity to organization and attention to detail with exceptional verbal and mathematical aptitude and effective interpersonal skills.

The Parts Specialist processes invoices for payment and verifies receipt of invoiced parts, materials and supplies maintaining inventory records and work documents using established electronic data systems. Unloads, stores, transports, delivers and distributes parts, materials and supplies. Deals with vendors/sales representatives, follows up on items not received and checks on item prices and availability and performs housekeeping functions within parts storage and work areas.

Incumbents work under general supervision. While workers require some supervision in most assignments, they are free to develop their own work sequences within established procedures, methods and policies. They are generally subject to periodic supervisory checks.

Qualifications

To be successful in this role you will have:

• HS Diploma or equivalent.

• 1-3 years of relevant experience.

• ASE Certification required but can be obtained post employment . Automotive and Heavy truck parts purchasing experience is required

• Data Systems: Requires the ability to process, calculate, compute, summate, and/or tabulate data and/or information. Includes the ability to perform subsequent action in relation to these computational operations.

• Human Interaction: Must be able to communicate and interact with a variety of individuals in various situations projecting a positive, professional image. Requires the ability to explain, demonstrate and clarify to vendors and internal personnel within well-established policies, procedures and standards. The Parts Specialist must be able to follow specific instructions and respond to simple requests from supervisors.

• Equipment, Machinery, Tools and Materials Use: Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as motor vehicle, forklift, computer terminal, telephone, photocopier, printer and/or materials used in performing essential functions.

• Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information such as purchase orders, invoices, delivery slips, vendor contracts, material safety data sheets, parts manuals, vehicle maintenance

• This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

If you are interested in supporting the Serco mission, submit your application now for consideration.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50699/parts-specialist-ii/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50699

Recruiting Location : Location US-KY-Louisville

Category Technician

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you love high profile and challenging projects supporting the US Navy- Serco has a great opportunity for you! This Field Service Technician will provide On the Job Training instruction on operations, maintenance, and repair of systems. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.

In this role, you will:.

• Provide OJT instruction on operations, maintenance, and repair.

• Develop, plan, coordinate, and conduct SOVT.

• Report design, reliability, and maintenance problems to program management.

• Support new system installations, integrations, and upgrades.

• Install, troubleshoot, maintains and repair products/equipment.

• Establish testing protocols and standards, providing training and guidance to engineers and technicians.

• Test interoperability of systems, measures transmission/outputs, troubleshoots and resolves issues, and maintains detailed evaluation and repair reports.

• Provide innovative solutions to complex functional problems that impact function's success.

• Lead tasks, including planning, execution, staff oversight, and status reporting for significant initiatives.

• Lead and direct the work of others.

Qualifications

To be successful in this role, you must have the following:

• Bachelor's Degree and 2 years of experience OR High School Diploma and 9 years of experience in the field.

• US Citizenship with an Active Secret clearance.

• Effective interpersonal and communication (verbal and written) skills.

• Ability to analyze, troubleshoot and repair systems as an individual and in team situations.

• Ability to assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment.

• Ability to promptly respond to telephone and email requests for technical support.

• Ability to travel up to 75%.

Additional desired experience and skills (preferred):

• Trade school or military training in industrial engineering, electronics technology, information systems, computer science or other related technical field.

• 2 years of troubleshooting and/or customer service experience providing technical support to engineers in areas of research, design, development, testing, or manufacturing process improvement.

If you are interested in supporting and working with our military and sailors and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50698/field-service-technician--south-carolina/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50698

Recruiting Location : Location US-SC-Charleston

Category Technician

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco's TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on roadways and provide that information to DOTD personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team that works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Operator will, at a minimum, perform the following:

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.

• Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.

• Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software.

• Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role you will have:

• High School diploma.

• 0-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English-language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete and pass the 3-week (paid) training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50684/tmc-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50684

Recruiting Location : Location US-LA-Houma

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50682/tmc-area-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50682

Recruiting Location : Location US-LA-Houma

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Qualifications

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50683/tmc-senior-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50683

Recruiting Location : Location US-LA-Houma

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco