Company Detail

Job Description

Position Description

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Qualifications

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50683/tmc-senior-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50683

Recruiting Location : Location US-LA-Houma

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you desire an opportunity to work with domestic and international defense contractors, Serco has a great opportunity for you! As a Senior Planning Yard Project Manager, you will be on a team that is responsible for a planning yard, maintenance facility, and the procurement of parts and providing training for the Royal Saudi Naval Forces (RSNF) new Multi Mission Surface Combatants (MMSC). You will work closely with Government and industry professionals from around the world, as well as shipyards, vendors, and support personnel. Bring your expertise and collaborative skills to make an impact toward the readiness of an international client's maritime defense.

This position is contigent upon your ability to obtain and maintain an Interim Secret DoD level clearance post-employment.

Our management staff includes includes individuals with over 35 years of military and industry experience, including working with domestic and foreign defense and security customers. We welcome talent with skillsets acquired from planning yards, shipyard maintenance facilities, and technical training schools.

Serco supports the RSNF as a subcontractor on a commercial contract providing naval vessel life-cycle sustainment, including planning yard functions, maintenance, procurement services, and training.

In this role you will:

• Lead, manage, and be directly responsible for performance of a commercial contract involving CONUS and international partners.

• Provide analysis of shipyard progress data and metrics, and other relevant sources of information to advise clients on current and developing issues. Use tools such as Integrated Master Schedule and Cost Performance Reports. Assess data and metrics to identify and remove production chokepoints, resource allocation restrictions, or other issues impacting successful completion of vessels' intermediate and depot-level maintenance.

• Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

• Track and monitor services provided through execution and client acceptance.

• Conduct financial and schedule trend analysis.

• Lead and direct the work of others including providing mentorship.

Qualifications

To be successful in this role, you will have:

• A Bachelor's Degree and a mimum of 6 years of relevant experience. Military or DoD experience can be substituted for a degree if sixteen (16) or more years of specific work experience can be demonstrated in an analogous or higher-level position.

• You must have the ability to obtain an interim Secret DoD level clearance post-employment.

• United States (U.S.) citizenship.

• Experience working in the MENA region.

• A demonstrated working knowledge and understanding of at least two of the following:

• Managing a planning yard

• Supervision of a maintenance facility

• Director of a training program, including classroom and/or OJT training elements.

• Ability to operate personal computers and have good knowledge and operational abilities with Microsoft Office tools.

• Ability to travel to support activities in shipyards and a foreign naval facility. Some work may occur within an industrial field office, outdoors and/or aboard ship while the ship is undergoing alteration, activation, overhaul, repair, and/or underway trials. Walking and climbing throughout the ship, to supervise or accomplish ship checks, may be required. Exposure to high noise levels, uncomfortable temperatures, heights, or other industrial safety conditions will require use of personal protective clothing and equipment.

Additional desired experience and skills:

• Project Management Professional (PMP) certification is desired.

• Proficiency in the analytical review of ship maintenance data and knowledge of Littoral Combat Ships (LCS) is highly desirable.

• Arabic language ability a plus, but not required.

If you are interested in supporting and working with defense contractors worldwide, an international naval partner, and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50697/senior-planning-yard-project-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50697

Recruiting Location : Location US-MS-Pascagoula

Category Project/Program Management

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Campaign LPNavy

Job Detail

• Company:
  Serco

Job Description

Position Description

If you desire an opportunity to work with domestic and international manufacturers and defense contractors, Serco has a great opportunity for you! As a Propulsion/Auxiliary Systems Planner you will be on a team that is responsible for the planning yard and life-cycle maintenance for the Royal Saudi Naval Forces (RSNF) new Multi Mission Surface Combatants (MMSC). You will potentially work with engineers and clients from around the world, so bring your expertise and collaborative skills to make an impact towards the readiness of an international client's maritime defense.

This position is contigent upon your ability to obtain and maintain an Interim Secret DoD level clearance pre-employment.

Our management staff includes individuals with over 35 years of military and industry experience, including working with domestic and foreign defense and security customers. We welcome talent with skillsets acquired from commercial and defense activities.

Serco supports the RSNF as a subcontractor on a commercial contract providing naval vessel life-cycle sustainment, including planning yard functions, maintenance, procurement services, and training.

In this role, you will:

• Be responsible for propulsion and auxiliary system maintenance planning, estimating, and work package development for the RSNF MMSC.

• Serve as a Subject Matter Expert (SME) for MMSC propulsion and auxiliary systems as required for the development of related work items.

• Verify work item technical manual references.

• Communicate with maintenance personnel, project management, and procurement specialists.

• Build and maintain relationships with internal and external organizations.

Qualifications

To be successful in this role, you will have:

• 5 to 7 years of relevant experience in marine propulsion or auxiliary maintenance planning.

• You must have the ability to obtain an interim Secret DoD level clearance pre-employment.

• United States (U.S.) citizenship.

• Ability to operate personal computers and have good knowledge and operational abilities with Microsoft Office tools.

Additional desired experience and skills:

• Engineering Bachelor's Degree

• Background in USN maintenance procedures and nomenclature

• Familiarity with planning yards and shipyards

If you are interested in supporting and working with defense contractors worldwide, an international naval partner, and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50693/propulsion-auxiliary-systems-planner/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50693

Recruiting Location : Location US-MS-Pascagoula

Category Engineering/Ship Construction

Position Type Full-Time

Security Clearance Secret

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you desire an opportunity to work with domestic and international manufacturers and defense contractors, Serco has a great opportunity for you! As a Procurement Specialist you will be on a team that is responsible for the procurement of parts for the Royal Saudi Naval Forces (RSNF) new Multi Mission Surface Combatants (MMSC) and their shore support facilities.

This position is contigent upon your ability to obtain and maintain an Interim Secret DoD level clearance pre-employment.

You will potentially work with vendors from around the world, so bring your expertise and collaborative skills to make an impact towards the readiness of an international client's maritime defense.

Serco supports the RSNF as a subcontractor on a commercial contract providing naval vessel life-cycle sustainment, including planning yard functions, maintenance, procurement services, and training.

Our management staff includes individuals with over 35 years of military and industry experience, including working with domestic and foreign defense and security customers. We welcome talent with skillsets acquired from commercial and defense activities. If you are interested in supporting and working with defense contractors worldwide, an international naval partner, and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In this role, you will:

• Responsible for purchasing and negotiating materials, equipment, and supplies from vendors.

• Evaluate vendor quotes and services to determine most desirable suppliers.

• Track invoices from receipt through payment and maintain detailed records for audits.

• Track and monitor materiel and services from purchase through delivery and client acceptance.

• Build and maintain partnerships with vendors, and internal and external organizations.

Qualifications

To be successful in this role, you will have:

• A Bachelor's Degree plus 5 to 7 years of procurement experience.

• You must have the ability to obtain an interim Secret DoD level clearance pre-employment.

• United States (U.S.) citizenship.

• Ability to operate personal computers and have good knowledge and operational abilities with Microsoft Office tools.

Additional desired experience and skills:

• Background in USN supply systems and nomenclature.

• Familiarity with procurement, shipping, and invoicing.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50694/procurement-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50694

Recruiting Location : Location US-MS-Pascagoula

Category Logistics

Position Type Full-Time

Security Clearance Secret

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for you! As an Engineering Technician, you will be on a team that is evaluating and managing the delivery of new amphibious ships and landing craft to the fleet.

This position is contigent upon your ability to obtain and maintain an Interim DoD Secret level clearance post-employment.

Our team is led by a Program Manager and Deputy Program Manager, each having decades of experience working in the DoD and Shipbuilding Industry. Our Amphibious Warfare Operation provides critical services to nearly all U.S. Navy amphibious ships and craft.

Serco supports the U.S. Navy as a prime contractor providing amphibious warfare and expeditionary professional support services. We are committed to providing the U.S. Navy with the engineering and subject matter expertise to face all challenges, and welcome those with dedication, talent, and skill sets to join the Serco Amphibious Warfare Team.

You will work closely with Government and industry professionals as well as shipbuilders and other support personnel. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors and marines.

In this role, you will support:

The Test Division in test services including installation, light off, software installation, troubleshooting and preventive maintenance/repair, integration repair, integration, engineering, and technical support for ships at the building yard. We are seeking to fill these specialties: (a) Damage Control (DC) Systems, (b) Deck Systems, (c) Auxiliary Systems, (d) Machinery, and (e) Engineering Control Systems (ECS). Support may include:

• Provide on-site test engineering and technical support for ship industrial testing.

• Establish and maintain an effective liaison with Supervisor of Shipbuilding and with other Navy, Government, and Contractor activities as required.

• Participation in at sea testing is required of all test personnel. Underway Trials and travel support of Post Delivery Availabilities and Testing at other locations such as Norfolk VA, San Diego CA, Mayport FL, Pearl Harbor HI and Sasebo Japan will be required.

• ECS: support will include, loading software, system light off, installing patches and maintaining control systems. Task will also include will also tracking delivered software and maintain ship software baseline.

Qualifications

To be successful in this role, you will have:

• A Highschool Degree/GED and a minimum of 5 years in an Engineering Technical field is required. Individuals with college degrees or technical school or military certifications will be considered.

• Must be able to obtain an interim Secret clearance post-employment.

• United States (U.S.) citizenship.

• Ability to operate personal computers and have good knowledge and operational abilities with Microsoft Office tools.

• Ability to support activities in a shipyard or naval facility. Some work may occur within an industrial field office, outdoors and/or aboard ship while the ship is undergoing construction, alteration, activation, overhaul, repair, and/or underway trials. Walking and climbing throughout the ship, to accomplish ship checks, may be required. Exposure to high noise levels, uncomfortable temperatures, heights, or other industrial safety conditions will require use of personal protective clothing and equipment.

• Ability to travel (

Additional desired experience and skills:

• Relevant U.S. Navy or U.S. Coast Guard experience in the areas of ship construction or ship repair is desired. Amphibious warship ship and/or craft construction or ship repair work experience is ideal.

• Bachelor's level degree in an Engineering discipline is desired.

• 7+ years relevant shipboard troubleshooting, repairing, and testing experience is desired in the applicable areas of Damage Control Equipment, Deck/Mission Systems Equipment, Auxiliary Equipment, Machinery Equipment, or Engineering Control Systems.

• Experience is desired supporting DoD/Navy ACAT I Programs

• Experience is desired in the areas of

• ECS: personnel providing support shall be familiar with Main Propulsion, Electrical Power Generation and Distribution, HVAC, Ballast, IC Systems, and Damage Control systems.

• Damage Control: personnel providing support shall be familiar with Water Mist, Aqueous Film Forming Foams (AFFF), Fire main, Hexafluoropropylene (HFP), Propelled Extinguishing Agent Technologies, (PEAT Magazine sprinkling, Dry sprinkling, wet sprinkling) and other miscellaneous firefighting systems as well as ballast/deballast and breathing air.

If you are interested in supporting and working with our military and sailors and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

About Pascagoula, Mississippi. Pascagoula is home to approximately 22,000 residents. The long-known Flagship City is the seat of Jackson County, located farthest east on the Mississippi Gulf Coast. Ingalls Shipbuilding, Mississippi's largest employer, and Chevron's largest refinery bookend the city, joined by Halter Maine, Rolls Royce, and a healthy host of contractors and suppliers. While Pascagoula is proud of being a leader in Mississippi's industry, they are equally as proud of the quality of life offered. Pascagoula is a wonderful place to raise a family, have high-performing schools and their options for outdoor recreation are hard to match. Pascagoula has become an attractive place for people of all ages and backgrounds looking for a thriving community with a friendly atmosphere.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50690/engineering-technician/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50690

Recruiting Location : Location US-MS-Pascagoula

Category Engineering

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Idaho Falls, ID! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team.

Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.

Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include:

• Answering radio calls from arriving and departing aircraft.

• Issuing landing/takeoff instructions.

• Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.

• Issuing air traffic clearances.

• Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.

• Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.

• Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.

• Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.

• Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.

• Coordinating with and issuing instructions to airport vehicles and personnel.

• Maintaining and disseminating records of daily operations

• Other duties as assigned

If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

The rate of pay for this position is $ 31.06 per hour.

Qualifications

Applicants must:

• Be available for work within 60 days.

• Have a current FAA Class II Medical Certificate (FAA Form 8500-9).

• A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/ .

• Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant -must have satisfactorily served as an air traffic control tower operator with a facility rating...for at least 6 months...-, or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.

• A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/

• Be eligible to work for Serco under the Federal Immigration Laws

• Verify education and employment references from previous employer(s) including release of drug and alcohol records.

• Receive a negative result on a pre-employment drug screen.

• Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.

• Establish proof of identity and eligibility to work in the United States.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 50709

Recruiting Location : Location US-ID-Idaho Falls

Category Aviation

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you desire an opportunity to work with domestic and international manufacturers and defense contractors, Serco has a great opportunity for you! As an Electrical Systems Planner you will be on a team that is responsible for the planning yard and life-cycle maintenance for the Royal Saudi Naval Forces (RSNF) new Multi Mission Surface Combatants (MMSC).

This position is contigent upon your ability to obtain and maintain an Interim Secret DoD level clearance pre-employment.

You will potentially work with engineers and clients from around the world, so bring your expertise and collaborative skills to make an impact towards the readiness of an international client's maritime defense. Serco supports the RSNF as a subcontractor on a commercial contract providing naval vessel life-cycle sustainment, including planning yard functions, maintenance, procurement services, and training.

Our management staff includes individuals with over 35 years of military and industry experience, including working with domestic and foreign defense and security customers. We welcome talent with skillsets acquired from commercial and defense activities.

In this role, you will:

• Be responsible for electrical system maintenance planning, estimating, and work package development for the RSNF MMSC.

• Serve as a Subject Matter Expert (SME) for MMSC electrical systems as required for the development of related work items.

• Verify work item technical manual references.

• Communicate with maintenance personnel, project management, and procurement specialists.

• Build and maintain relationships with internal and external organizations.

Qualifications

To be successful in this role, you will have:

• Bachelor's Degree and 5 to 7 years of relevant experience in Electrical Systems Maintenance Planning.

• You must have the ability to obtain an interim Secret DoD level clearance pre-employment.

• United States (U.S.) citizenship.

• Ability to operate personal computers and have good knowledge and operational abilities with Microsoft Office tools.

Additional desired experience and skills:

• Engineering Bachelor's Degree

• Background in USN maintenance procedures and nomenclature

• Familiarity with planning yards and shipyards

If you are interested in supporting and working with defense contractors worldwide, an international naval partner, and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50691/electrical-systems-planner/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50691

Recruiting Location : Location US-MS-Pascagoula

Category Engineering/Ship Construction

Position Type Full-Time

Security Clearance Secret

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Senior Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now

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ID 50673

Recruiting Location : Location US-LA-Lake Charles

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco's TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on roadways and provide that information to DOTD personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team that works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Operator will, at a minimum, perform the following:

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.

• Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.

• Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software.

• Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role you will have:

• High School diploma.

• 0-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English-language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete and pass the 3-week (paid) training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50674/traffic-management-center-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50674

Recruiting Location : Location US-LA-Lake Charles

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco's TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on roadways and provide that information to DOTD personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team that works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Operator will, at a minimum, perform the following:

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.

• Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.

• Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software.

• Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role you will have:

• High School diploma.

• 0-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English-language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete and pass the 3-week (paid) training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50671/tmc-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50671

Recruiting Location : Location US-LA-Lake Charles

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50669/tmc-area-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50669

Recruiting Location : Location US-LA-Lake Charles

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now

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ID 50672

Recruiting Location : Location US-LA-Lake Charles

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Qualifications

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50670/tmc-senior-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

Refer a friend for this job

New to Serco?

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ID 50670

Recruiting Location : Location US-LA-Lake Charles

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Qualifications

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50676/tmc-senior-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50676

Recruiting Location : Location US-LA-Bossier City

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Senior Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows:

• Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls.

• Understand hazardous materials incident policies, procedures, and codes.

• Recognize minor TMC equipment or software problems and input maintenance ticket.

• Understand emergency management and evacuation policies/procedures.

• Interpret conflicting or ambiguous data in incident management.

• Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training.

• Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill).

• Develop traffic management plans for special events and/or other areas of potentially chronic congestion.

• Independently troubleshoot minor problems with equipment and software.

• Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room.

• Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction.

• Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations.

• Serve as the "senior technical expert" on the operations floor for lower-level Operators.

Operator Requirements

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed.

• Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel.

• Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road maintenance, construction activity and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC)rules and regulations adhering to radio protocol and the use of proper 10-codes. Inappropriate communications must be reported to supervisory personnel

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/LSP/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by Louisiana State Police (LSP) and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District Staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software. Monitor weather conditions for potential problems affecting traffic and make the necessary communications and take appropriate actions. Update entries/information on the 511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions, direct calls to appropriate personnel in traffic operations, ITS Section, or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, a TMC Senior Operator will have:

• High School diploma.

• 1 year experience as a TMC Operator, minimum.

• 1-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 50680

Recruiting Location : Location US-LA-Bossier City

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50675/tmc-area-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50675

Recruiting Location : Location US-LA-Bossier City

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center (TMC) Area Supervisor!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies.

Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center.

TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff.

In this role, TMC Supervisors perform the following duties at a minimum:

• Be capable of performing all TMC Operator duties.

• Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.

• Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured.

• Perform weekly/monthly audits on operator incidents.

• Perform quarterly staff performance reviews.

• Coach and mentor individual staff to achieve optimal performance.

• Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans.

• Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments.

• Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor.

• Interact with the training program to ensure curricula reflect current operational practices.

• Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met.

• Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed.

• Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies.

• Participate in Regional Traffic Incident Management (TIM) efforts.

• Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency.

• Ensure that safety standards and quality assurance processes are followed.

• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings.

• Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic incidents, or other events causing additional workload.

• Support emergency operations such as severe weather events.

• Be responsible for the transfer/transition of personnel between shifts.

• Ensure that all Operators participate in a formal -shift change- briefing to exchange current incident status, notification status, and other system information prior to the previous shift leaving the TMC.

• Oversee the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison.

• Ensure all construction events contain accurate information and are entered, monitored, and closed in a timely manner.

• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.

• Participate in training exercises, help generate reports and documentation, and maintain quality data.

• Ensure high-quality customer service in the TMC.

• Monitor the DOTD transportation system for all incidents or occurrences that affect traffic flow and/or present a life safety issue.

• Maintain accurate records, logs, and data.

• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, and relay instructions and questions.

• Complete the initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform TM operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role, TMC Supervisors will have:

• One year of TMC or similar supervisory experience within the last four years.

• Three years of DOTD (or comparable agency) TMC experience.

• Completed DOTD training principles, theories, and practices of leadership and management.

• Excellent customer service skills: manage teams to ensure quality customer service output.

• Knowledge of TIM.

• Knowledge of principles, theories, and practices of emergency management.

• Ability to problem solve in high pressure situations.

• Ability to clearly communicate technical information in layman's terms.

• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

• Be fluent in English with the ability to receive, give, and understand written and oral instructions.

• Ability to complete required training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now

Refer a friend for this job

New to Serco?

Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)

ID 50678

Recruiting Location : Location US-LA-Bossier City

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco's TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on roadways and provide that information to DOTD personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team that works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Operator will, at a minimum, perform the following:

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.

• Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.

• Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software.

• Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role you will have:

• High School diploma.

• 0-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English-language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete and pass the 3-week (paid) training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50681/traffic-management-center-operator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

Refer a friend for this job

New to Serco?

Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)

ID 50681

Recruiting Location : Location US-LA-Bossier City

Category Other

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Join Serco as a Traffic Management Center Operator!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco's TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on roadways and provide that information to DOTD personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening.

Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

As part of a team that works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Operator will, at a minimum, perform the following:

• Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).

• Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

• Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.

• Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.

• Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.

• Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.

• Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.

• Input repair tickets for malfunctioning ITS equipment.

• Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.

• Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.

• Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.

• Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.

• When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.

• Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.

• Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.

• Log potential and confirmed incidents, construction, and maintenance closures using ITS software.

• Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.

• Complete annual one-day ride-along with MAP units.

• Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.

• Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.

• Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.

• Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.

Qualifications

To be successful in this role you will have:

• High School diploma.

• 0-2 years of customer support or equivalent experience within the last three years.

• Availability to work various shifts, weekends, and holidays.

• English-language speaking and writing skills to compose clear and concise sentences without spelling or grammatical errors.

• Ability to complete and pass the 3-week (paid) training.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 50677

Recruiting Location : Location US-LA-Bossier City

Category Other

Position Type Part-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Senior Surface Weapon Systems Engineer

Serco has a great opportunity for you to take a leadership role in supporting U.S. Navy Surface Missile system procurement for our ships and sailors. Join an integrated government-industry team in Arlington, Virginia to help manage the development, production, and ship integration of systems into existing and new surface ship classes. Use your expertise and collaborative skills to positively impact our national defense and make a difference in the world's greatest Navy.

Serco will provide technical support to its customer, a defense acquisition program management office, which is responsible for the development, acquisition, production, fielding, and lifetime support of surface ship missile and launcher systems. This senior-level position has aspects of defense acquisition management, systems engineering, software development, and other related skills.

In this role you will:

• Assist the program office with technical oversight of the development of complex weapons systems including upgrade of system hardware and software.

• Support weapons systems safety by coordinating the effort of the acquisition and technical team, collecting documentation, developing presentation material, attending safety reviews, and responding to safety-related actions.

• Provide technical management of system production to verify contract compliance, monitor production schedules, review waiver and deviation requests, track configuration against inventory requirements, review consent to ship packages, and other production-related tasks.

• Support system Test and Evaluation, coordinating with test program personnel and organizations. Verify system configuration in support of test objectives, review test scenarios against test objectives, review performance prediction results against established criteria, and review test results against mission objectives.

• Support integration of systems on new and existing platforms. Provide technical review and coordination in developing system interfaces.

• Provide in-service support to missile and launcher systems including overseeing configuration management and researching and reporting Fleet issues, coordinating with the In-Service Engineering Agent (ISEA).

• Perform additional duties as assigned.

Qualifications

To be successful in this role you will have:

• An active Secret Security Clearance

• A Bachelor's degree in an engineering or related technical discipline.

• Eight to ten years' experience in managing weapons programs for the government or industry of progressively increasing size, value, and complexity.

• Naval Missile Systems experience.

• A thorough understanding of Naval systems, particularly combat systems, weapons, or C4ISR systems.

• Systems engineering or other technical background to understand customer needs in a program office for a technical system, field activity, or lab.

• Experience in Foreign Military Sales or international cooperative programs.

Additional desired experience and skills:

• Requires a Bachelors degree; Masters degree preferred (in an engineering or related technical discipline).

• Surface missile and launcher systems experience

If you are interested in using your skills to improve the capability of our Nation's ships and ship systems, and directly impacting our Nation's Sailors, submit your application today.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 50538

Recruiting Location : Location US-VA-Arlington

Category Engineering

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Campaign LPMETS

Job Detail

• Company:
  Serco

Job Description

Position Description

Field Service Agent - IT Help Desk

If you are interested in a high profile and challenging position supporting the U.S. Navy-Serco has a great opportunity for you! This level II Field Service Agent - IT Help Desk position is an important part of a dynamic government- industry team located in Crystal City, Arlington, Virginia, near Washington DC. Use your expertise, customer service, and collaborative skills to make an impact towards our national defense and in support of our ships and Sailors around the world.

Serco provides IT system management and direct user support to Federal employees and contractors in U.S. Navy ship systems acquisition program offices and headquarters staff. Our team supports the development, production, and support of cutting-edge technology and works closely with our clients to help them be more effective and efficient.

This is an in-person on-site support position.

In this role, you will:

Provide support to IT end-users of government systems and networks on a variety of Support policies governing procurement, maintenance, or disposal of IT assets in coordination with government and contractor IT managers.

• Support government IT users running Windows 10 (WIN10) and Microsoft Office 365 (O365) and associated software and peripherals on a government IT network.

• Provide user assistance in resolving service calls, maintaining networked peripherals, communicating with the government IT help desk on behalf of users, assisting with user IT set-up, maintaining IT issuing documentation, inventorying assets, assisting with software installation, communicating network issues and outages, instructing, and assisting users with upgrades and security patches, and providing other IT support as required.

• Respond to telephone calls, email and in-person requests for technical support.

• Document, track, and monitor the problem to ensure timely response.

• Identify, research, and resolve technical problems.

• Monitor user software requirements to assess need, determine usage, and control costs.

• Track asset location and conduct periodic inventory.

• Report to an on-site supervisor or manager.

• Configure, issue, and assist with updating of mobile phones, and assist with set-up of applications and mobile device email access.

• Assist with use and optimization of collaboration tools such as SharePoint, Teams, and collaboration and work process software applications.

Qualifications

To be successful in this role, you will have:

• A Bachelor's degree in Computer Science or IT-relevant field.

• Two to four year's related experience. The hiring manager may offset the education desired with additional directly related IT experience.

• Detailed knowledge of Microsoft Office Suite and Office 365. You must have a desire to use available tools and your own creativity/imagination to help our customers increase efficiency in an office environment.

• Strong customer-service-oriented focus with excellent communication and interpersonal skills.

• An Active DoD Secret security clearance which is required.

Additional desired experience and skills:

• Knowledge of network security concepts and practices strongly desired.

• Ability to obtain a related IT certification such as CompTIA Security+ in the first year of employment as part of an agreed-to employee development plan is required. Having a Security + certification at time of hire is desired.

• Experience with the Navy-Marine Corps Intranet (NMCI) network and its user equipment, software, and processes strongly desired.

• Knowledge of the Navy's -Operation Flank Speed- MS Office 365 environment is desired.

• Working knowledge of SharePoint, Teams, and similar tools is desired.

Take this opportunity to join a high-performing team, grow as an information technology professional, and make a real difference supporting America's Navy. Join the Serco team today!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50572/field-service-agent---it-help-desk/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50572

Recruiting Location : Location US-VA-Arlington

Category Information Technology

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Campaign LPMETS

Job Detail

• Company:
  Serco

Job Description

Position Description

Sonar Logistics Analyst

If you love high profile and challenging programing projects supporting the US Navy- Serco has a great opportunity for you! The Sonar Logistics Analyst will be on a dynamic team, programing ship systems at our location in Manassas, Virginia. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.

You will be a part of a team that works closely with the customer and other Serco teams to deliver quality systems. You will draw on your knowledge, expertise, and experience as lead Preventive Maintenance System (PMS) consultant for US Navy Program Office for submarine sonar systems.

In this role, you will:

• Collaborate with Serco-Government team to integrate all aspects of logistical support for US Navy submarines, including PMS, Training, Supply Support, and Integrated Technical Manuals.

• Coordinate government and industry efforts to maintain maintenance requirements and update maintenance procedures.

• Research and develop maintenance requirements for new and updated sonar software and hardware systems.

• Develop new and improved maintenance requirements for existing systems. Respond to fleet, government, and industry reports detailing difficulties with PMS procedures.

• Provide weekly reports on maintenance program.

Qualifications

To be successful in this role, you will have:

• A Bachelor's degree in either Engineering, Mathematics, or Physics.

• Eight to ten years' experience.

• An active or current DoD Secret security clearance.

• Experience in administering preventive and planned maintenance systems.

• Strong written and verbal communication skills.

• Ability to work alone, and in small groups, to accomplish stretch goals.

• Proficiency in Microsoft Outlook, Excel, and Word.

Additional desired experience and skills:

• US Navy experience.

• Submarine Sonar Operator/Maintainer.

• 3M coordinator.

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50598/sonar-logistics-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50598

Recruiting Location : Location US-VA-Manassas

Category Logistics

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Campaign LPMETS

Job Detail

• Company:
  Serco

Job Description

Position Description

Serco Inc is continuing to grow and looking for Top Talent to join the Finance team as a Senior Project Control Analyst supporting Serco. You will participate in the planning, tracking, analysis and reporting of performance on projects of varying contract type, size, complexity, and level of risk. You will be key member of the program team and work directly with the Program Manager to help define the project's goals and objectives; and recommend actions to improve progress and performance. You will have significant interface with Program/Project Managers, senior technical staff, as well as other functional organizations including contracts, finance, accounts receivable, subcontract management and procurement. The selected individual will consistently demonstrate high levels of technical and professional knowledge and quickly assimilate new information. The successful candidate will have a strong program control background with experience in a task order driven environment.

As a leader within the program finance team, the Sr. Financial Analyst will be responsible for oversight of all aspects of operational finance for their supported programs. This position positively affects company performance and ensures the team consistently and accurately meets internal and external deliverables.

Responsibilities of this role include:

• Responsible for providing lead level financial support to Program Managers in the preparation and analysis of complex project financial data, monthly rolling P&L forecast, and other complex contract, project, or business-related task.

• Responsible for the management of the finance employees involved in program control and analysis.

• Responsible for the employment, training, motivation, and discipline of assigned employees.

• Responsible for timeliness, completeness, and accuracy of monthly P&L forecast

• Support the monthly business rhythms of both the program and finance organizations, including participating in and supporting meetings and program reviews.

• Directs, implements, and administers formal aspects of program control for their team in accordance with generally accepted accounting principles, corporate policies, and government regulations.

• Provide cost, schedule and funding planning, reporting, monitoring and analysis support to Program Managers including Work Breakdown Structures (WBS), Basis of Estimates (BOEs) and development of time-phased budgets/EACs and schedules.

• Support accounts receivable as required during the billing processing. Monitor billing status and unbilled issues, working with Finance, Contracts, Accounting and PMO to resolve issues in a timely manner.

• Oversee preparation of subcontractor and vendor accruals as services/goods are received in accordance with GAAP and internal policies to ensure that the projects cost/commitment is accurately captured and reported internally and externally.

• Provide oversight of finance inputs for project set up and revenue recognition in compliance with contractual terms, conditions, and requirements.

• Analyze profit risks and opportunities and advise management on the optimal path forward.

• Liaison between operations and other administrative support organizations on financial issues.

• Interfaces with subcontractors, vendors, and customers as required.

• Knowledge of general and corporate business practices, government contracting regulations and principles, and accounting and finance principles. Must be versed in various contract vehicles, i.e., CPAF, CPFF, LOE, FPLOE, FFP, T&M, IDIQs, etc. Preferred knowledge of FAR/DFAR, DCAA compliance

Qualifications

To be successful you will have:

• Requires a Bachelor's degree; Master's degree preferred.

• 8 or more years of progressive experience in related field.

• Advanced Proficiency in MS Excel Required.

• Demonstrated ability to work as part of a collaborative team with a focus on high professional standards, strong follow-up, and successful project execution.

• US Citizenship required

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 50527

Recruiting Location : Location US-VA-Herndon

Category Accounting/Finance/Contracts

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.

This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.

This position is contingent upon customer requirements and/or their approval.

In this role, you will have:

• Primary Engineer experience

• Experience with Spectrum scale, GFPs storage - configuration, tuning, monitoring, troubleshooting

• Experience with InfiniBand Networking - network topology, design, tuning, monitoring and troubleshooting

• Additional experience and skills with:

• HPC System Administration - automation, monitoring, configuration management.

• Software experience areas of interest (customer we support): slurm; Jupyter; arkouda; Kubernetes; Docker; NiFi; Accumulo; Salt, Puppet or ansible; Active Directory/Centrify/NIS; Nagious; Bash scripting/Python/Java; Airflow; Storm; Kafka; Node; Openmpi; Spark; Zookeeper; Cuda/Nvidia; Casport; httpd/nginx; gcc; Chapel

Qualifications

To be successful in this role, you will have:

• An active TS/SCI clearance with polygraph.

• U.S. Citizenship.

• 10-12 years relevant experience

• A Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or other related technical discipline from an accredited college or university.

• In lieu of a Bachelor's degree, you may substitute four (4) additional years relevant experience.

Additional desired experience and skills:

• Experience providing these services in High Performance Computing (HPC) environment

If you are interested in supporting and working with our Maryland government customer and joining a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/50551/systems-engineer-with-sw-areas-of-interest/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 50551

Recruiting Location : Location US-MD-Columbia

Category Information Security/Cyber

Position Type Full-Time

Security Clearance TS/SCI Poly

Telework No - Teleworking not available for this position

Campaign LPIntelJobs

Job Detail

• Company:
  Serco

Job Description

Position Description

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! You will be on a critical team working with the customer at our Maryland location. Bring your business expertise and desire to learn new skills and make a difference with our government customer.

This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.

This position is contingent upon customer requirements and/or their approval.

Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management. Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance. You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success!

In this role, you will:

• Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio.

• Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.

• Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.

• Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.

• Prepare presentations to report analysis findings as well as program/portfolio status.

Qualifications

To be successful in this role, you will have:

• An active TS/SCI clearance with polygraph.

• U.S. citizenship.

• Twelve (12) years of demonstrated combined experience in DoD program management, contract management, and/or financial management.

• A bachelor's degree with a business focus or technical focus.

• In lieu of a degree, Project Management Institute PMP certification, Contract Manager CPCM certification, or DAWIA Level III in any focus area, and an additional three (3) years of directly related experience for a total of fifteen (15) years may be substituted OR

• In lieu of certification, an additional two (3) years of directly related experience for a total of eighteen (18) years may be substituted.

• Intermediate proficiency with MS Excel to include demonstrated use of pivot tables, slicers, and pivot charts.

Additional desired experience and skills:

• Familiarity with Plan-It

If you are interested in supporting and working with our Maryland government customer and joining a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 50555

Recruiting Location : Location US-MD-Columbia

Category Project/Program Management

Position Type Full-Time

Security Clearance TS/SCI Poly

Telework No - Teleworking not available for this position

Campaign LPIntelJobs

Job Detail

• Company:
  Serco