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Digital/Technical Product Manager II - USAA

Posted: Oct 24, 2023 06:37
Charlotte, NC

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Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Digital/Technical Product Manager II, you will support the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Specifically in this role, you will have the opportunity to help refine and maintain USAAs enterprise Interactive voice response (IVR) system, focused on P&C call flows. You will collaborate with internal P&C stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with the IVR. Together with the team, you will optimize and improve existing IVR experiences, interacting with other digital channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

Leverages Digital or Technology research, business and market intelligence, and data-driven insights to support team members to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders.
Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals.
Finds areas of opportunity and solves for customer pain points to inform and support team members.
Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.
Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing (1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required)
Experience developing presentations to communicate complex concepts to a diverse audience.
Knowledge of Agile Methodology.

What sets you apart:

IVR experience
Database experience (SQL, snowflake)
Text To Speech (TTS) experience
Knowledge of conversational platforms and channels
US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $65,090 - $124,330 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Diversity, Equity, and Inclusion Advisor - Strategy, Analytics & Execution - USAA

Posted: Oct 24, 2023 06:37
Charlotte, NC

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Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Diversity, Equity, and Inclusion Advisor, you will be responsible for the coordination, analysis, development, and implementation of business-specific Diversity, Equity, and Inclusion (DE&I) strategy to achieve DE&I strategic imperatives, aligned with DE&I-related employee and business groups across the enterprise.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC; Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

This Lead position leverages data-driven insights to identify opportunities in the business and develop defensible solutions and plans of action to drive results that align and support both operational and strategic priorities of the enterprise through providing consultation to Executive Council and all levels of CoSA and LOB leadership, CoSA and LoB DE&I working groups, Employee Resource Groups (ERGs), education and training programs, and participation with external sponsorships and conferences. Partners across various HR organizations using DE&I data (reports and insights, Equal Employment Opportunity (EEO) data, Affirmative Action programs, training, and other fact-based information) to support focused activities that align with enterprise DE&I strategy. Primary focus will be support for employee driven and employee focused activities to ensure a healthy DE&I culture across the enterprise. Additionally, provides support for programs that engage USAA members (customers) in ways that reflect their unique needs; along with supporting activities and strategies that promote and advocate for diversity and equity within communities.

What you'll do:

Creates, executes, and manages full scale DE&I strategies and programs, through consultation and impactful plans of action, to meet Enterprise and CoSA/LOB DE&I strategic and operational plans, DE&I changing business needs, and ensure quality and best practice focused programs and solutions to support the achievement of goals and desired outcomes. Prepares DE&I reports including data analysis and identification of opportunities and solutions.
Partners with the DE&I leadership team in the development of the DE&I strategic vision; serves as the subject matter expert (SME) and lead for the most complex DE&I business transformation related projects and initiatives.
Provides enterprise DE&I consultation, advice, and solutions and serves as primary liaison to Executive Council and all levels of CoSA and LOB leadership, CoSA and LoB DE&I working groups regarding Employee Resource Groups, community events and investments, DE&I policy developments, responses, and communications.
Researches and analyzes DE&I standard methodologies including development of implementation strategies, business plans, action plans, or programs. Partners across various HR organizations and maximizes DE&I data (reports and insights, Equal Employment Opportunity (EEO) data, Affirmative Action programs, training, and other fact-based information) to support focused activities that align with enterprise DE&I strategy.
Collaborates with senior leaders and peer partners in the design of course content for DE&I presentations, communication, training, and learning modules.
Coordinates DE&I-related surveys and serves as a liaison to supplier diversity to ensure alignment with enterprise diversity, equity, and inclusion.
Uses established metrics to measure effectiveness of DE&I programs. Responsible for staying abreast of issues and industry best practices to elevate outcomes.
Applies expert knowledge of DE&I, the business, and strategic priorities and acts as a proxy for leadership when necessary.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of Diversity, Equity, and Inclusion (DE&I) experience in one or more human resource disciplines or general DE&I business consulting/analysis experience
4 years of experience leading cross-functional teams or projects requiring strong collaboration, facilitation, and negotiation skills
Subject-matter-expert understanding of the DE&I function/discipline
Subject-matter-expert level of business insight in the areas of the DE&I business operations, industry practices, and emerging trends
Demonstrated ability to assess and make decisions of a complex nature that aligns to Enterprise and/or CoSA DE&I objectives
Demonstrated ability to effectively communicate and influence at all levels
Subject-matter-expert knowledge of data analysis techniques and tools and Microsoft Office applications including Word, Excel and PowerPoint
Ability to recognize key market trends and mitigate potential risks through proactive recommendations and thought leadership
Proven ability to work with highly confidential information

What sets you apart:

Exceptionally strong influencing skills, with the ability to influence at the highest levels of leadership, both in and out of HR.
Experience implementing business-specific DE&I strategies and managing broad enterprise-wide DEI programs.
Previous experience in financial services industry.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240 - $220,270 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Financial Analyst Lead - USAA

Posted: Oct 24, 2023 06:36
Charlotte, NC

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Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Financial Analyst Lead, you will be working with the Enterprise Risk and Compliance teams and directly with the senior financial officer to lead business financial process and expense categories to solve complex business problems while performing forecasting, planning, and financial modeling related to income, profitability or operating expense. Mentors about complex financial processes. Drives and motivates team members to provide advanced analytics and insights around key business drivers. Assists management in assigning team tasks and managing workflow. Ensures all activities are completed within regulatory and compliance guidelines.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC.

Relocation assistance is not available for this position.

What you'll do:

Leads, develops, and motivates the team to provide advanced analytics and insights around key business drivers.
Anticipates opportunities to tackle the most complex and / or unique business problems, providing proactive financial solutions with holistic and forward-looking perspectives to enable better decision making by senior management.
Consistently interacts with senior management becoming their trusted advisor on all financial issues.
Makes recommendations to solve short-term, as well as strategic financial business problems.
Teaches and mentors others about complex financial processes, business drivers and systems ensuring information sharing and knowledge transfer.
Reviews analysts work and assists management in assigning tasks and managing workflow.
Leads initiatives to develop an integrated enterprise planning process from multiple companies and/or staff agency processes and technologies.
Directs analyses and guides the development, enhancement, and implementation of critical processes, programs, and technologies.
Anticipates opportunities and potential solutions, leads cross-functional teams through the problem resolution process, and advises senior management on issues.
Acquires and applies expert knowledge of the business, its products and processes.
Performs complex and often unique work assignments and problem resolution across multiple systems, functions, or processes.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree in Business, Accounting, Finance, Economics; OR a related field 4 additional years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years financial/accounting analysis experience to include 2 years leading strategic financial/accounting opportunities. OR Advanced degree in Business, Accounting, Finance, Economics, or a related field, progress towards a CPA or CFA designation, and 6 years of financial / accounting analysis experience to include 1 year leading strategic financial/accounting opportunities.
Subject-matter-expert knowledge of data analysis and relevant technical accounting/finance acumen required.
Subject-matter-expert level of business acumen in the areas of the financial services operations, finance/accounting industry practices and emerging trends required.
Experience communicating complex financial/accounting topics to a variety of audiences.
Experience using financial/accounting technologies and proposing recommendations for improvements.
Experience using Microsoft Office Excel for significant financial data analysis and reporting.
Experience in the application and adherence to financial regulations and compliance.
Experience producing financial reports and providing recommendations based on data.
Working knowledge of GAAP.

What sets you apart:

Experience with financial tools i.e Oracle, Cognos, Smartview.
High proficiency in Microsoft suite of products - Word, Excel, PowerPoint.
Excellent analytical and problem-solving skills.
Excellent communication skills (both written and verbal) and interpersonal skills
Comfortable briefing senior leaders
Ability to create a succinct story on financials

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $199,970 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Third Party Relationship Manager Intermediate - USAA

Posted: Oct 24, 2023 06:36
Charlotte, NC

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Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Third Party Relationship Manager Intermediate, you will be responsible for procurement strategies and program pillars of managing risk, strengthening operational efficiency, driving Enterprise value, and delivering exceptional customer experience through effective relationship management of multiple third-party relationships. This job resides in a line of business or a staff agency (CoSA) and requires continuous engagement and collaboration with other third-party roles as defined by the policy (i.e., Category Managers) within the CoSA's operating environment

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC .

Relocation assistance is not available for this position.

What you'll do:

Responsible for effective and compliant management of multiple third-party relationships with low or moderate inherent risks that do not appear to impact execution on mission or reputation.
Leverages basic knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls, technology and tools, etc. to identify, measure, document, mitigate, and manage existing and emerging risks while diligently monitoring third-party relationship compliance with USAA and regulatory requirements.
Coordinates with Procurement, Information Security, Compliance, etc. to execute required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc. Coordinates termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.
Executes the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third-parties and ensure effective application of appropriate rigor to manage risks through the duration of the relationship.
Identifies, monitors, and manages action plans to address risk and performance issues/findings. Follows approved escalation processes to ensure timely issue resolution and completion of action plans. Assists leadership in preparing responses to regulatory inquiries involving assigned relationships.
Partners with first-line of defense (i.e., Business Risk and Control Advisors) and second-line of defense partners (i.e., Risk, Compliance, etc.) to develop, implement and monitor operational controls that enable effective management and deliver expected performance from integrated business processes (end-to-end USAA and third-party execution).
Ensures contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party's ability to deliver against contractual requirements and service level agreements. Supports the development of key performance indicators for the relationship. Monitors third-party relationships for Member complaints and levels of Member satisfaction. Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.
Fosters effective collaborative partnerships with third-party suppliers and internal clients. Facilitates management routines and documents conversations between USAA stakeholders and third-party relationships to gain alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc.
May support other third-party relationship managers to ensure compliance within the lifecycle (e.g. ongoing monitoring support, site visits, due diligence assessments, etc.).
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
2 years of relevant supply chain management, vendor/third-party risk management, or operations experience in financial services, information technology, or related industry.
Up to 2 years of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), Federal Reserve Board, Consumer Financial Protection Bureau (CFPB), etc.
Knowledge of relevant business processes and regulatory compliance requirements.
Developing knowledge of supply chain management, project management, budget control, contract management, and analyzing and interpreting data.

What sets you apart:

PNC and/or Life insurance experience preferred
Strong decision making skills
Must be resourceful and self-sufficient
Experience building effective relationships with executive stakeholders

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $55,580 - $99,570 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Compliance Risk Manager Lead - Bank - USAA

Posted: Oct 06, 2023 02:37
Tampa, FL

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Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Bank Compliance team is looking for a very hardworking and motivated Compliance Risk Manager Lead to provide second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are executed in accordance with regulatory requirements. In partnership with the business and key stakeholders, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

Anticipates and identifies future needs, opportunities and potential compliance solutions, and leads cross-functional teams through the problem resolution process.
Assesses results of data analyses, provides credible challenge and recommends innovative compliance solutions.
Develops, designs and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.
Maintains and expands expert knowledge of the competitive/regulatory landscape and the company's key challenges.
May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.
Executes compliance risk management activities in accordance with enterprise compliance standards.
Serves as the technical expert regarding compliance laws and regulations and provides direction to others on complex issues.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 or more years relevant experience in compliance, risk, legal or audit within the financial services or insurance industry.Demonstrated experience working in a highly regulated environment.Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.Advanced knowledge of compliance laws, regulations and regulatory expectations Demonstrated ability to apply advanced knowledge of regulatory compliance to consult and provide insight and guidance.Demonstrated ability to communicate effectively at all levels of managementAdvanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.
Knowledge of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; and UDAP/UDAAP.
General understanding of federal supervisory guidance, including but not limited to: letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC, and CFPB.

What sets you apart:

Technical Consumer Compliance Experience
New Product Initiatives and Program Experience
Extensive Consumer Product and Compliance Program experience in risk/control or compliance
Excellent verbal and written communication and interpersonal skills required with ability to present complex and sensitive issues to management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $199,970.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Diversity, Equity, and Inclusion Talent Strategy and Programs Senior - USAA

Posted: Oct 06, 2023 02:37
Tampa, FL

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Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Diversity, Equity, and Inclusion Talent Strategy and Programs Senior to primarily focus on Talent Strategy and Programs. Formulates Diversity, Equity, and Inclusion (DE&I) strategy recommendations based on data-driven insights.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; or Tampa, FL. Relocation assistance is available for this position.

The Senior position identifies opportunities for DE&I-related employee and business programs. Responsible for program development for DE&I initiatives related to stakeholder engagement, strategic partnerships, and/or community outreach.

Accountable for developing and coordinating new programs and supports the maintenance of existing programs that align with enterprise DE&I strategy. Leads planning for highly complex programs including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Leads development from launch through maturation into target strategic markets.

Provides leadership, coordination, and consultation to ensure delivery of strategic DE&I initiatives across the enterprise. Additionally, provides support for programs that engage USAA members (customers) in ways that reflect their unique needs along with supporting activities and strategies that promote and advocate for diversity and equity within communities.

What you'll do:

Develops and implements enterprise DE&I education, training and communication programs and messaging, supporting a consistent, horizontal approach.
Collaborates with peer partners in design of course content for DE&I presentations, training and learning modules.
Works collaboratively with peers to identify areas for improvement and associated corrective action or intervention strategies.
Provides CoSA/enterprise DEI consultation, advice, and solutions to CoSA leadership, CoSA DEI working groups regarding Employee Resource Groups, community events and investments, DEI policy developments, responses, and communications.
Leads external DE&I partnerships (government agencies and Diversity/AAP organizations) and vendors to include acting as a liaison for DE&I branding and all other DE&I communications.
Provides enterprise consultation, training and guidance at all levels regarding DE&I, in collaboration with key partners in HR to include affirmative action and EEO Compliance teams, to drive and support positive impact to the business.
Researches, analyzes, and makes recommendations for DE&I and standard methodologies including development of implementation strategies, business plans, or programs.
Coordinates and runs internal and external diversity event and cultural observances.
Provides consultation on inclusive leadership behaviors to foster a culture of inclusion and belonging DE&I
Prepares DE&I reports and performs data analysis to see opportunities and propose solutions.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of Diversity, Equity, and Inclusion (DE&I) experience in one or more human resource disciplines or general DE&I business consulting/analysis experience
Demonstrated experience developing and implementing training programs.
Demonstrated experience supporting large scale programs/projects.
Experience in DE&I related activities.
Deep knowledge and understanding of the DE&I function/discipline and demonstrated application of knowledge, skills and abilities towards work products.
Demonstrated discernment in the areas of the DE&I industry practices and emerging trends.
Demonstrated ability to effectively communicate and influence at all levels within the assigned CoSA or functions and/or cross-CoSA
Demonstrated ability to influence across various levels of an organization.

What sets you apart:

Experience managing talent strategy, community partner relationships, and or DEI programs.
Experience designing and implementing Hiring Programs through partnerships.
Experience and comfort engaging with C-SUITE executives and creating strategies.
Strategic problem solver with the ability to anticipate emerging requirements, identifying solutions and recommend the best course of action.
Proven ability implementing business-specific DE&I strategies and managing broad enterprise-wide DEI programs.
Knowledge of best practices on inclusive leadership behaviors.
Expert knowledge of project management and/ change management disciplines.
Ability to travel approximately 20% of the time locally and across USAA locations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $155,710 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Diversity, Equity, and Inclusion Talent Strategy and Programs Senior - USAA

Posted: Oct 06, 2023 02:37
Charlotte, NC

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Diversity, Equity, and Inclusion Talent Strategy and Programs Senior to primarily focus on Talent Strategy and Programs. Formulates Diversity, Equity, and Inclusion (DE&I) strategy recommendations based on data-driven insights.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; or Tampa, FL. Relocation assistance is available for this position.

The Senior position identifies opportunities for DE&I-related employee and business programs. Responsible for program development for DE&I initiatives related to stakeholder engagement, strategic partnerships, and/or community outreach.

Accountable for developing and coordinating new programs and supports the maintenance of existing programs that align with enterprise DE&I strategy. Leads planning for highly complex programs including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Leads development from launch through maturation into target strategic markets.

Provides leadership, coordination, and consultation to ensure delivery of strategic DE&I initiatives across the enterprise. Additionally, provides support for programs that engage USAA members (customers) in ways that reflect their unique needs along with supporting activities and strategies that promote and advocate for diversity and equity within communities.

What you'll do:

Develops and implements enterprise DE&I education, training and communication programs and messaging, supporting a consistent, horizontal approach.
Collaborates with peer partners in design of course content for DE&I presentations, training and learning modules.
Works collaboratively with peers to identify areas for improvement and associated corrective action or intervention strategies.
Provides CoSA/enterprise DEI consultation, advice, and solutions to CoSA leadership, CoSA DEI working groups regarding Employee Resource Groups, community events and investments, DEI policy developments, responses, and communications.
Leads external DE&I partnerships (government agencies and Diversity/AAP organizations) and vendors to include acting as a liaison for DE&I branding and all other DE&I communications.
Provides enterprise consultation, training and guidance at all levels regarding DE&I, in collaboration with key partners in HR to include affirmative action and EEO Compliance teams, to drive and support positive impact to the business.
Researches, analyzes, and makes recommendations for DE&I and standard methodologies including development of implementation strategies, business plans, or programs.
Coordinates and runs internal and external diversity event and cultural observances.
Provides consultation on inclusive leadership behaviors to foster a culture of inclusion and belonging DE&I
Prepares DE&I reports and performs data analysis to see opportunities and propose solutions.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of Diversity, Equity, and Inclusion (DE&I) experience in one or more human resource disciplines or general DE&I business consulting/analysis experience
Demonstrated experience developing and implementing training programs.
Demonstrated experience supporting large scale programs/projects.
Experience in DE&I related activities.
Deep knowledge and understanding of the DE&I function/discipline and demonstrated application of knowledge, skills and abilities towards work products.
Demonstrated discernment in the areas of the DE&I industry practices and emerging trends.
Demonstrated ability to effectively communicate and influence at all levels within the assigned CoSA or functions and/or cross-CoSA
Demonstrated ability to influence across various levels of an organization.

What sets you apart:

Experience managing talent strategy, community partner relationships, and or DEI programs.
Experience designing and implementing Hiring Programs through partnerships.
Experience and comfort engaging with C-SUITE executives and creating strategies.
Strategic problem solver with the ability to anticipate emerging requirements, identifying solutions and recommend the best course of action.
Proven ability implementing business-specific DE&I strategies and managing broad enterprise-wide DEI programs.
Knowledge of best practices on inclusive leadership behaviors.
Expert knowledge of project management and/ change management disciplines.
Ability to travel approximately 20% of the time locally and across USAA locations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $155,710 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Compliance Risk Manager Lead - Bank - USAA

Posted: Oct 06, 2023 02:37
Chesapeake, VA

Login to Apply

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Bank Compliance team is looking for a very hardworking and motivated Compliance Risk Manager Lead to provide second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are executed in accordance with regulatory requirements. In partnership with the business and key stakeholders, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

Anticipates and identifies future needs, opportunities and potential compliance solutions, and leads cross-functional teams through the problem resolution process.
Assesses results of data analyses, provides credible challenge and recommends innovative compliance solutions.
Develops, designs and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.
Maintains and expands expert knowledge of the competitive/regulatory landscape and the company's key challenges.
May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.
Executes compliance risk management activities in accordance with enterprise compliance standards.
Serves as the technical expert regarding compliance laws and regulations and provides direction to others on complex issues.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 or more years relevant experience in compliance, risk, legal or audit within the financial services or insurance industry.Demonstrated experience working in a highly regulated environment.Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.Advanced knowledge of compliance laws, regulations and regulatory expectations Demonstrated ability to apply advanced knowledge of regulatory compliance to consult and provide insight and guidance.Demonstrated ability to communicate effectively at all levels of managementAdvanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.
Knowledge of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; and UDAP/UDAAP.
General understanding of federal supervisory guidance, including but not limited to: letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC, and CFPB.

What sets you apart:

Technical Consumer Compliance Experience
New Product Initiatives and Program Experience
Extensive Consumer Product and Compliance Program experience in risk/control or compliance
Excellent verbal and written communication and interpersonal skills required with ability to present complex and sensitive issues to management