Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Cyber Exercise Planner and Facilitator - Mid Level you will participate in the identification, analysis, development, implementation, management and oversight of business, technology, third party recovery plans and crisis management strategies. Identifies existing and emerging business disruption risks and ensures adequate risk mitigation strategies and contingency plans are designed and in place to protect our employees, our resources and critical third party. Coordinates training, exercises and tests and provides guidance to ensure adherence to USAA's business continuity policy, standard and procedures.

The selected candidate for this position will work as a teammate on USAA's Enterprise Resiliency Group's Exercise Team. They will contribute to ensuring USAA's business, technology, and U.S. and International based campus leaders are prepared to respond to, manage through, and swiftly recover for all manner of disruptions, with a focus on cyber related incidents.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Applies proficient knowledge of the financial services industry and business continuity and resiliency requirements, policies, laws, and regulations to daily work.

• Coordinates, gathers and analyzes data trends and responds accordingly to business specific business continuity and resiliency trends, requirements and requests.

• Performs research, analysis and reporting to identify, resolve, and explain cross-CoSA business continuity and resiliency issues, gaps and incidents. Gathers information to support business analysis, resolve incidents, gaps and issues, and identify points of escalation.

• Plans and executes cross-CoSA business continuity, resiliency and recovery exercises covering life safety, business interruptions, critical suppliers and disaster recovery scenarios.

• Conducts required business continuity and resiliency assessments of business processes and applications to ensure compliance with published policies and standards.

• Proactively provides the business with business continuity and resiliency recommendations, support and decisions to improve the effectiveness, efficiency and compliant implementation of business requirements.

• Provides business continuity and resiliency input on business action plans, projects, operational requests, including appropriately escalating to mitigate business disruptions.

• Reviews business documents and forms to ensure compliance with the enterprise business continuation policy and regulatory and legal requirements.

• Partners with the business, Compliance, Risk Management, Audit Services, and Legal to provide appropriate risk mitigation recommendations.

• Assists more experienced peers with the preparation of communications and after-action reports for senior management.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience in these functions.

• Knowledge of business continuity and resiliency industry practices and tools; IT infrastructure, data, processing and application recovery attributes.

• Proven knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices.

• Demonstrated analytical, organizational and problem-solving abilities requiring a high attention to detail.

• Proven communication skills with the ability to collaborate and execute among cross-functional teams.

• Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment.

What sets you apart:

• Experience designing, planning, and facilitating cyber incident scenario-based exercises-tabletops to full-scale-with in a large financial service organization or a similarly sized technology-based organization.

• Experience planning and coordinating cyber-based exercises with financial service industry organization and the U.S. government.

• Experience designing, planning, and facilitating End-to-End business and technology function exercises.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670.00 - $150,330.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Responsible for managing and guiding teams to support operational workload planning and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments.

What you'll do:

• Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning.

• Manages strategic supplier relationships and productivity to ensure service level objectives are met.

• Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals.

• Ensures forecasts and schedules are timely, accurate, and consider channel inputs and business injects.

• Oversees and directs the philosophy of schedule assignments and preferencing.

• Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process.

• Provides analysis and strategic consulting by considering enterprise initiatives and capabilities.

• Recommends performance solutions related to department operational areas.

• Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (: Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.).

• Provides oversight for special projects such as process definition, process improvement or client satisfaction.

• Performs people management functions including employee selection, team building, project/workload assignment, employee training, monitoring of work activity and pay management decisions.

• Provides motivation, coaching and feedback that lead to sound business results.

• Manages employee performance and facilitates professional development and career progression.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in strategic supplier or workforce management related to contact center environments.

• 2 years of direct team lead, supervisory or management experience.

• Current knowledge of call center best practices, centers of excellence, and scheduling software.

• Ability to effectively perform in a fast-paced, deadline-oriented work environment.

What sets you apart:

• Property & Casualty Claims support experience to include experience in operational management.

• Knowledge of project management principles and practices.

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.

• Strong analytical skills including understanding the needs of different stakeholders and developing new ideas to solve problems appropriately.

• Excellent oral and written communication skills.

• Experience positively influencing, motivating, and directing diverse teams.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $155,710.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

The Auto Reinspector role's primary function is to review the estimating product produced by our Staff Appraisers, DRP Shops, and Vendors for compliance with policies, state laws and regulations, and OEM and industry standards and specifications. In doing so, the Reinspector will travel to repair facilities, salvage yards, and member's residences to inspect auto physical damage and review estimates and valuations against vehicle damages. The Reinspector will also conduct file reviews to ensure estimate accuracy and completeness when claims files have been closed. The Reinspection team provides proactive subject matter expert coaching, mentoring, and on-boarding for USAA claims employees and 3rd party suppliers. As such, extensive auto physical damage experience is important for success in this role.

Field based Auto Reinspectors ensure a quality auto repair appraisal and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Physical Damage Claims and broader Claims community. Completes work assignments and resolves problems independently.

We are seeking a dedicated Auto Reinspector based in Central Florida.

This is an hourly, non-exempt position with paid overtime available.

What you'll do:

• Measures physical damage estimate accuracy through conducting detailed, timely re-inspections/audits of automobiles and automobile estimates, and reports on payment accuracy and compliance by method of inspection

• Reports reinspection/audit findings (Staff, STARS, Independents and Third-Party vendors) for corporate score cards.

• Participates in ad-hoc audits and/or market audits in partnership with Claims Stakeholders

• Conducts Post Quality repair inspections and reports findings of automobiles repaired through the STARS program.

• Provides objective, proactive, and useful feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.

• Builds awareness and drives understanding of Physical Damage (PD) procedures by delivering a work product that is consistent and aligned with policy, procedures, and regulations to Claims Stakeholders.

• Serves as a PD SME through post audit calibration meetings, ride-a-longs with other PD employees inspecting vehicles, training materials, PD Director teleconferences and PD Champion teleconferences.

• Applies proficient knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, auto parts distribution process and USAA claim appraisal process and procedures.

• Provides subject matter expertise of end-to-end Total Loss assessment to include conditioning and options of all vehicles using CCC and USAA guidelines.

• Supports workload surges and/or deploys to reinspect/audit Catastrophe estimate accuracy.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years related auto physical damage estimating experience.

• Currently possess ICAR Platinum certification.

• Ability to meet all USAA safe driving requirements to include verification of driving record through MVR & possession of a valid driver's license.

What sets you apart:

• Willingness to travel at least one week per month.

• 6 or more years related auto physical damage experience.

• Expert knowledge of CCC1 estimating platform.

• Previous Auto Service Department or Body Shop experience.

• Currently resides within or has the ability to self-relocate to Central Florida

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490-$128,740.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

The Auto Reinspector role's primary function is to review the estimating product produced by our Staff Appraisers, DRP Shops, and Vendors for compliance with policies, state laws and regulations, and OEM and industry standards and specifications. In doing so, the Reinspector will travel to repair facilities, salvage yards, and member's residences to inspect auto physical damage and review estimates and valuations against vehicle damages. The Reinspector will also conduct file reviews to ensure estimate accuracy and completeness when claims files have been closed. The Reinspection team provides proactive subject matter expert coaching, mentoring, and on-boarding for USAA claims employees and 3rd party suppliers. As such, extensive auto physical damage experience is important for success in this role.

Field based Auto Reinspectors ensure a quality auto repair appraisal and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Physical Damage Claims and broader Claims community. Completes work assignments and resolves problems independently.

We are seeking a dedicated Auto Reinspector based in Central Florida.

This is an hourly, non-exempt position with paid overtime available.

What you'll do:

• Measures physical damage estimate accuracy through conducting detailed, timely re-inspections/audits of automobiles and automobile estimates, and reports on payment accuracy and compliance by method of inspection

• Reports reinspection/audit findings (Staff, STARS, Independents and Third-Party vendors) for corporate score cards.

• Participates in ad-hoc audits and/or market audits in partnership with Claims Stakeholders

• Conducts Post Quality repair inspections and reports findings of automobiles repaired through the STARS program.

• Provides objective, proactive, and useful feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.

• Builds awareness and drives understanding of Physical Damage (PD) procedures by delivering a work product that is consistent and aligned with policy, procedures, and regulations to Claims Stakeholders.

• Serves as a PD SME through post audit calibration meetings, ride-a-longs with other PD employees inspecting vehicles, training materials, PD Director teleconferences and PD Champion teleconferences.

• Applies proficient knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, auto parts distribution process and USAA claim appraisal process and procedures.

• Provides subject matter expertise of end-to-end Total Loss assessment to include conditioning and options of all vehicles using CCC and USAA guidelines.

• Supports workload surges and/or deploys to reinspect/audit Catastrophe estimate accuracy.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years related auto physical damage estimating experience.

• Currently possess ICAR Platinum certification.

• Ability to meet all USAA safe driving requirements to include verification of driving record through MVR & possession of a valid driver's license.

What sets you apart:

• Willingness to travel at least one week per month.

• 6 or more years related auto physical damage experience.

• Expert knowledge of CCC1 estimating platform.

• Previous Auto Service Department or Body Shop experience.

• Currently resides within or has the ability to self-relocate to Central Florida

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490-$128,740.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

The Auto Reinspector role's primary function is to review the estimating product produced by our Staff Appraisers, DRP Shops, and Vendors for compliance with policies, state laws and regulations, and OEM and industry standards and specifications. In doing so, the Reinspector will travel to repair facilities, salvage yards, and member's residences to inspect auto physical damage and review estimates and valuations against vehicle damages. The Reinspector will also conduct file reviews to ensure estimate accuracy and completeness when claims files have been closed. The Reinspection team provides proactive subject matter expert coaching, mentoring, and on-boarding for USAA claims employees and 3rd party suppliers. As such, extensive auto physical damage experience is important for success in this role.

Field based Auto Reinspectors ensure a quality auto repair appraisal and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Physical Damage Claims and broader Claims community. Completes work assignments and resolves problems independently.

We are seeking a dedicated Auto Reinspector based in Central Florida.

This is an hourly, non-exempt position with paid overtime available.

What you'll do:

• Measures physical damage estimate accuracy through conducting detailed, timely re-inspections/audits of automobiles and automobile estimates, and reports on payment accuracy and compliance by method of inspection

• Reports reinspection/audit findings (Staff, STARS, Independents and Third-Party vendors) for corporate score cards.

• Participates in ad-hoc audits and/or market audits in partnership with Claims Stakeholders

• Conducts Post Quality repair inspections and reports findings of automobiles repaired through the STARS program.

• Provides objective, proactive, and useful feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.

• Builds awareness and drives understanding of Physical Damage (PD) procedures by delivering a work product that is consistent and aligned with policy, procedures, and regulations to Claims Stakeholders.

• Serves as a PD SME through post audit calibration meetings, ride-a-longs with other PD employees inspecting vehicles, training materials, PD Director teleconferences and PD Champion teleconferences.

• Applies proficient knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, auto parts distribution process and USAA claim appraisal process and procedures.

• Provides subject matter expertise of end-to-end Total Loss assessment to include conditioning and options of all vehicles using CCC and USAA guidelines.

• Supports workload surges and/or deploys to reinspect/audit Catastrophe estimate accuracy.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years related auto physical damage estimating experience.

• Currently possess ICAR Platinum certification.

• Ability to meet all USAA safe driving requirements to include verification of driving record through MVR & possession of a valid driver's license.

What sets you apart:

• Willingness to travel at least one week per month.

• 6 or more years related auto physical damage experience.

• Expert knowledge of CCC1 estimating platform.

• Previous Auto Service Department or Body Shop experience.

• Currently resides within or has the ability to self-relocate to Central Florida

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490-$128,740.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Responsible for managing and guiding teams to support operational workload planning and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments.

What you'll do:

• Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning.

• Manages strategic supplier relationships and productivity to ensure service level objectives are met.

• Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals.

• Ensures forecasts and schedules are timely, accurate, and consider channel inputs and business injects.

• Oversees and directs the philosophy of schedule assignments and preferencing.

• Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process.

• Provides analysis and strategic consulting by considering enterprise initiatives and capabilities.

• Recommends performance solutions related to department operational areas.

• Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (: Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.).

• Provides oversight for special projects such as process definition, process improvement or client satisfaction.

• Performs people management functions including employee selection, team building, project/workload assignment, employee training, monitoring of work activity and pay management decisions.

• Provides motivation, coaching and feedback that lead to sound business results.

• Manages employee performance and facilitates professional development and career progression.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in strategic supplier or workforce management related to contact center environments.

• 2 years of direct team lead, supervisory or management experience.

• Current knowledge of call center best practices, centers of excellence, and scheduling software.

• Ability to effectively perform in a fast-paced, deadline-oriented work environment.

What sets you apart:

• Property & Casualty Claims support experience to include experience in operational management.

• Knowledge of project management principles and practices.

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.

• Strong analytical skills including understanding the needs of different stakeholders and developing new ideas to solve problems appropriately.

• Excellent oral and written communication skills.

• Experience positively influencing, motivating, and directing diverse teams.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $155,710.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Manager, Claims Operations you will support a senior injury adjuster team in either Chesapeake or Tampa office.

Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing mentor and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Creates conditions for success removes obstacles, leads and champions change.

• Achieves efficient productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handles critical issues and makes appropriate decisions based on the policy.

• Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.

• Hires, develops, and coaches claims employees for results delivery.

• Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of dynamic customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with shown strength.

• 2 years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• Experience handling personal injury litigation

• Master's Degree or insurance designation(s) i.e. AIC, AINS, SCLA, AIDA or CPCU

• Complex injury experience

• Auto injury claims experience in any of the following states: DE, DC, MD, VA, WV, NC, AR, MS, LA, TN, KY, WI, IL, IN

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250 - $182,030

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Manager, Quality Assurance-Omnichannel, you will lead a team responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate team members and develops action plans for success. Develops employees through regular mentor and feedback that leads to improved results.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Tampa, FL Office (Commerce or Crosstown).

Relocation assistance is not available for this position.

The Opportunity

• Holds responsibility for recruiting, developing, and retaining hard-working team dedicated to quality management, compliance and risk control monitoring and evaluation efforts.

• Manages employee performance and facilitates professional development and career progression.

• Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA.

• Plans, develops, implements, and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies, and projects.

• Leads, supports, and calibrates to deliver evaluation results and analysis to various team members and internal/external customers.

• Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.

• Provides mentorship and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts.

• Builds a collaborative environment that develops cross-functional communication, both internal and external to Bank Omnichannel, for collective success towards attainment of strategic/tactical quality and compliance objectives.

• Achieves efficient productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards.

• Reviews evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated.

• May serves as the SME for policies, procedures, practices and expertise for Bank Omnichannel/Affiliate Quality and Reinspection Programs.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.

• 2 years of direct team lead, supervisory or management experience.

• Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.

• Advanced understanding of the quality assurance field and demonstrated application of knowledge, skills and abilities towards work products and results.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards.

What sets you apart:

• 3 or more years of experience conducting quality assurance evaluations.

• 2 or more years of recent Retail Banking experience to include Deposits, Credit Cards, or Consumer Lending.

• ABA (American Banking Association) certification in Deposits, Credit Cards, or Consumer Lending.

• CAMS (Certified Anti-Money Laundering Specialist) certification or CRCM (Certified Regulatory Compliance Manager) certification.

• Six Sigma Green Belt certification.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

This role is accountable for auto, property, or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk, and compliance across multiple MSTs. Executes and influences claim's strategies and plans. Leads diverse groups of virtual and office-based teams across multiple geographic locations. Responsible for identifying and advancing broad process improvements to the operation including efficiency, effectiveness, compliance, and regulatory adherence.

The Opportunity

• Influences, drives, and supports operations strategy, plan, goals, and objectives in support of Claims Strategy.

• Accountable for supporting claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness.

• Provides directional guidance and workload prioritization duties in support of operations for the functional area assigned.

• Establishes and maintains operational controls around member contact and non-member contact staffing requirements within assigned process.

• Provides guidance on technical matters and extends settlement authority within their process (or as delegated).

• Monitors the utilization, quality and costs of independent appraiser, adjusters, alliance partners and others in accordance with established quality, service, and budgetary guidance.

• Effectively leverages internal partnership to achieve shared accountabilities.

• Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives.

• Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.

• Hires, develops, and coaches claims leaders for results delivery.

• Creates conditions for success removes obstacles, leads and champions change.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of progressive customer service, operational, military or leadership experience to include minimum of 6 years demonstrated P&C proficiency and experience.

• 4 years of people leadership experience in building, managing and/or developing high-performing teams.

• Demonstrated ability to lead through change, drive business results and create a culture of accountability.

• Proven leadership and ability to influence at all levels of management.

• Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.

• Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling.

• Business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.

What sets you apart :

• 5+ years of Injury claims adjudication experience.

• Operational experience leading Early Settlement program.

• Management experience overseeing a distributed office and/or remote workforce.

• Business analytics experience and/or experience working with data and metrics to manage the work and drive results.

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required.

• Executive-level business acumen in the areas of business operations, industry practices and emerging trends required.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $157,000.00-282,600.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan : Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Associate Auto Adjuster role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week.

We are currently seeking dedicated professionals to work in our Chesapeake, VA office for future auto claims opportunities in 2023/2024. Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.

The Opportunity

As an Associate Auto Adjuster your work will focus on adjusting non-injury auto claims. You'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

What you'll do:

• Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.

• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.

• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.

• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.

• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED

• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims

• Ability to prioritize and multi-task while navigating through multiple business applications

• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• Bachelor's degree

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The starting salary for this position is: $49,300 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Manager, Claims Operations. This opportunity is a people leader role to supervise Property Adjuster or Senior Property Adjusters for both Tampa offices, Chesapeake or the San Antonio Home Office. This leader should have the availability to work between Monday - Friday 7:00am-7:30pm and weekends as business need requires.

Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing mentorint and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Creates conditions for success removes obstacles, leads and champions change.

• Achieves optimal efficiency through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handle escalations and makes appropriate decisions based on the policy.

• Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.

• Hires, develops, and coaches claims employees for results delivery.

• Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree (10 years of experience in lieu of a degree).

• 6 years of dynamic customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with shown strength.

• 2 years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Proven leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• Available to work between M-F 7:00am-7:30pm and weekends as business need requires

• Highly proficient in one or more of the following: Xactanalysis/Xactimate, Microsoft Excel, Access or Publisher, Tableau, Process design or Process engineering

• Completed Bachelor's Degree

• 2 years Property Claims experience

• Completed insurance designation (i.e. CPCU, SCLA, AIC)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250 - $182,030

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Python Engineer - Entry Level for our Machine Learning Platforms team to develop and maintain compute and data platforms for our data science teams across the enterprise. The ideal candidate would be a python programmer with knowledge of infrastructure-as-code tools (particularly Terraform), and can handle platforms in both on-prem and cloud environments. This is an excellent opportunity to come and deliver state of the art technology and act as a key enabler to the AI community across the company!

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

Within defined guidelines and framework, provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

What you'll do:

• Under direct supervision, design, develop, code, and test technical solutions.

• Write code to deliver features, and improvements, on a regular basis

• Verify and resolve technical problems and production issues through solving techniques.

• Improve application stability and scalability.

• Create and maintain technical documentation.

• Create and improve automated tests and code quality.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT)

• Up to 2 years of software development experience.

• Foundational and conceptual knowledge of function/discipline and demonstrated application of knowledge, skills, and abilities towards work products.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Ability to effectively articulate technical challenges and solutions

• Basic understanding of cloud technologies and tools.

What sets you apart:

• Experience in Python programming.

• Knowledge of Terraform.

• Experience building and deploying Containers.

• Development experience using CICD pipelines.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 59,070.00 - $ 112,920.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Business Risk and Controls Advisor Senior - ITGC Governance for our ITGC Governance team within the ECIO Business Controls Management organization. They will work with the Risk Identification and Measurement Services team within the Enterprise Chief Information Office. This team coordinates with control category owners across the ECIO organizations and application owners across the Enterprise to facilitate application adoption of the ITGC Program. Responsible for supporting and ongoing governance and reporting of business and technical application owner adherence to the established ITGC framework; monitoring of controls, issues, and assessments as it relates to the ITGC program; and proactively seeing opportunities to minimize risk exposures and strengthen the overall control environment.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

Positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Leverages risk assessment data and identifies key data-driven insights tied to first line of defense.

What you'll do:

• Handles and drives solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for risk data analysis, report preparation and trend analysis, applying business intelligence tools.

• Anticipates business needs and proactively finds opportunities to improve and strengthen the control environment through practical insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with risk and compliance frameworks.

• Partners with collaborators to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely risk remediation.

• Advises senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to monitor and advances issues and findings to appropriate partners.

• Develops and maintains processes, procedures and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 6 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 4 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative field, and 2 years of experience supporting risk and/or compliance related activities.

What sets you apart:

• Proven ability to effectively analyze large bodies of risk data, and communicate results in a concise and comprehensive manner to multiple stakeholders across the organization.

• Experience performing data validation on large data sets

• Experience in fast-paced processes, requiring quick turn of data analysis.

• Deep business acumen in the areas Information Technology, Enterprise Security, and/or Enterprise Data organizations

• Understanding of Industry-wide Risk Management Frameworks

• Experience analyzing, writing, editing procedural documentation.

• Strong critical thinking, organizational and communication skills with ability to work cross collaboratively and functionally.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 86,520.00 - $165,340.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Director, Decision Science Analytics. This position can be based in one of our following office locations: San Antonio, TX, Plano, TX, Colorado Springs, CO, Tampa, FL, Charlotte, NC, Phoenix, AZ.

This Director will lead a data-driven team of analysts supporting Business Risk & Controls data & analytics priorities. Leader will also partner with Enterprise Risk and Compliance teams to help ensure alignment and partnership on Enterprise strategic initiatives impacting the Bank.

Leads and develops a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change.

What you'll do:

• As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches.

• Develops team reputation as highly skilled experts in the area of decision science support.

• Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations.

• Monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs.

• Understands the business direction, environment and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.

• Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making.

• Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

• Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.

• Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework).

• Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in a decision support analytic function, OR Advanced degree in relevant discipline, 6 years of experience in a decision support analytic function.

• 3 years of direct team lead or management experience.

• Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels.

• Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

• Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

What sets you apart:

• Demonstrated knowledge and experience enabling Bank first and second line of defense risk and compliance functions using data & analytics.

• Data Delivery: Experience partnering with technology teams to deliver structured data environments using Snowflake or similar product.

• Reporting and Analytics: Skilled leading team using tools to deliver insights and reporting, such as Tableau, SQL, SAS.

• Strong knowledge of SAFe (Scaled Agile Framework) project methodology.

• Strong writing and presentation skills with ability to present materials to executive leadership and stakeholders.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $152,290-$291,040 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The VP of State Management manages the ~$20B Personal Lines P&L for home, auto, and renters' insurance lines on a state and national level. Responsibilities include driving profitable product and member growth within established product, pricing, and underwriting guardrails. Responsible for managing the execution of product and member strategy and ensuring regional and state-level plans achieve national targets and balancing trade-offs and investment across products and regions. Accountable for country-wide regulatory, product, and member insights and for collaborating with national Product Teams to define the product roadmap.

The Opportunity

• Directly responsible for leading growth in USAA's auto, home, and renters personal lines insurance product portfolio and works collaboratively with Product Leads, Member and Product Forecasting, Underwriting, D&S, Claims, Actuary, and other P&C and enterprise business partners to deliver an industry leading product offering that meets Member needs and drives profitability. Responsible for balancing priorities and proposing tradeoffs in pricing, underwriting, and marketing decisions across auto, home, and renters product lines, keeping a holistic view of USAA's profitability, growth, and member experience.

• Monitors industry trends and recommends state-level premium and policy growth targets aligned to overall P&C plan.

• Sets the design and strategy of standardized reporting capabilities and provides regional and national performance reporting to senior management (including USAA performance and industry benchmark data).

• Serves as the expert of the country-wide competitive landscape, responsible for staying up to date with evolving product, competitive, and regulatory developments and risks.

• Collaborates closely with National Product Leads and Member and Product Forecasting to identify opportunities for improvements to the product offering, delivery, and future state, while evolving USAA's segmentation strategy, and bundling opportunities to maximize market share, profitability, member satisfaction, and retention.

• Partners collaboratively across Product, Member and Product Forecasting, Underwriting, Actuary, Marketing, Finance, Credit Risk Management, Legal, Information Technology, Operations, and the Distribution Sales and Services groups to deliver an industry leading product offering that drives strong profitability growth across USAA.

• Accountable for operating within established policies and guidelines, and acting in accordance with applicable laws, regulations, and supervisory guidance, including those related to consumer protection, including ensuring policy exceptions are promptly and effectively assessed and escalated.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of progressive related experience within Financial Services developing strategies, managing major initiatives, and delivering results within a complex matrix environment.

• 8 years of people leadership experience in building, managing and/or developing high-performing teams.

• Extensive experience managing and monitoring a large P&L with strong business and financial capabilities around product P&L.

• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.

• Senior executive-level business acumen in insurance business operations, industry practices, and emerging trends.

• Demonstrated understanding of the full spectrum of regulatory actions, including examinations and other supervisory engagement and processes, such as State insurance laws and regulations and/or NAIC Financial Condition Examiners Handbook.

• Extensive experience designing and owning product roadmap, strategy, and definition.

• Expert knowledge of applicable product related regulations, and risk and compliance requirements.

What sets you apart :

• 7+ years Property & Casualty Product Management experience

• 5+ years State Management experience to include major markets

• Proven ability to deliver results in a cross functional environment

• Proven experience delivering through 4P management - pricing, product, placement, promotion

• Experience with auto, home and specialty lines products

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $238,900.00-430,000.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan : Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Mainframe Engineer - Senior Level. This role is looking for a candidate who can create/maintain technical solutions in a mainframe IMS environment for our Member Data Services team. Looking for application development experience in PLI that interfaces with IMS and DB2 databases. One of the efforts the team is currently executing is to develop new z/OS Rest APIs in PLI to support strategic business needs. Will be working in a team environment that follows Agile Scrum. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, implementing software, and responding to outages.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

What you'll do:

• Design, develop, code, and test complex technical solutions across many technologies to tie together existing systems and tools.

• Lead code/design reviews with team to ensure smooth daily operations and accurate planning.

• Develop complex algorithms to solve business needs.

• Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions.

• Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code.

• Influence architecture, quality standards and understand, identify, measure across entire solution.

• Identify system performance issues and optimize solution.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

• 6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).

• 4 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL.

• Demonstrated experience researching technical issues and generating creative/innovative solutions.

• Demonstrated experience addressing production issues by troubleshooting applications and systems.

• Experience articulating technical challenges and solutions.

• Demonstrate strong knowledge of security coding practices and secure system fundamentals.

• Demonstrated experience working with cloud technologies and tools.

What sets you apart:

• Experience with PL/I programming

• Experience with z/OS Rest APIs

• Experience with JCL, IMS database, and DB2 database

• Experience developing and maintaining system documentation

• Understanding of testing methodologies

• Experience with Agile Scrum

• Familiar with Microsoft office products such as Outlook, Word, and Excel

• Experience testing browser application.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660.00 - $199,970.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Python Engineer - Entry Level for our Machine Learning Platforms team to develop and maintain compute and data platforms for our data science teams across the enterprise. The ideal candidate would be a python programmer with knowledge of infrastructure-as-code tools (particularly Terraform), and can handle platforms in both on-prem and cloud environments. This is an excellent opportunity to come and deliver state of the art technology and act as a key enabler to the AI community across the company!

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

Within defined guidelines and framework, provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

What you'll do:

• Under direct supervision, design, develop, code, and test technical solutions.

• Write code to deliver features, and improvements, on a regular basis

• Verify and resolve technical problems and production issues through solving techniques.

• Improve application stability and scalability.

• Create and maintain technical documentation.

• Create and improve automated tests and code quality.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT)

• Up to 2 years of software development experience.

• Foundational and conceptual knowledge of function/discipline and demonstrated application of knowledge, skills, and abilities towards work products.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Ability to effectively articulate technical challenges and solutions

• Basic understanding of cloud technologies and tools.

What sets you apart:

• Experience in Python programming.

• Knowledge of Terraform.

• Experience building and deploying Containers.

• Development experience using CICD pipelines.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 59,070.00 - $ 112,920.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Mainframe Engineer - Senior Level. This role is looking for a candidate who can create/maintain technical solutions in a mainframe IMS environment for our Member Data Services team. Looking for application development experience in PLI that interfaces with IMS and DB2 databases. One of the efforts the team is currently executing is to develop new z/OS Rest APIs in PLI to support strategic business needs. Will be working in a team environment that follows Agile Scrum. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, implementing software, and responding to outages.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

What you'll do:

• Design, develop, code, and test complex technical solutions across many technologies to tie together existing systems and tools.

• Lead code/design reviews with team to ensure smooth daily operations and accurate planning.

• Develop complex algorithms to solve business needs.

• Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions.

• Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code.

• Influence architecture, quality standards and understand, identify, measure across entire solution.

• Identify system performance issues and optimize solution.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

• 6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).

• 4 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL.

• Demonstrated experience researching technical issues and generating creative/innovative solutions.

• Demonstrated experience addressing production issues by troubleshooting applications and systems.

• Experience articulating technical challenges and solutions.

• Demonstrate strong knowledge of security coding practices and secure system fundamentals.

• Demonstrated experience working with cloud technologies and tools.

What sets you apart:

• Experience with PL/I programming

• Experience with z/OS Rest APIs

• Experience with JCL, IMS database, and DB2 database

• Experience developing and maintaining system documentation

• Understanding of testing methodologies

• Experience with Agile Scrum

• Familiar with Microsoft office products such as Outlook, Word, and Excel

• Experience testing browser application.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660.00 - $199,970.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Director, Decision Science Analytics. This position can be based in one of our following office locations: San Antonio, TX, Plano, TX, Colorado Springs, CO, Tampa, FL, Charlotte, NC, Phoenix, AZ.

This Director will lead a data-driven team of analysts supporting Business Risk & Controls data & analytics priorities. Leader will also partner with Enterprise Risk and Compliance teams to help ensure alignment and partnership on Enterprise strategic initiatives impacting the Bank.

Leads and develops a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change.

What you'll do:

• As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches.

• Develops team reputation as highly skilled experts in the area of decision science support.

• Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations.

• Monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs.

• Understands the business direction, environment and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.

• Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making.

• Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

• Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.

• Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework).

• Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in a decision support analytic function, OR Advanced degree in relevant discipline, 6 years of experience in a decision support analytic function.

• 3 years of direct team lead or management experience.

• Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels.

• Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

• Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

What sets you apart:

• Demonstrated knowledge and experience enabling Bank first and second line of defense risk and compliance functions using data & analytics.

• Data Delivery: Experience partnering with technology teams to deliver structured data environments using Snowflake or similar product.

• Reporting and Analytics: Skilled leading team using tools to deliver insights and reporting, such as Tableau, SQL, SAS.

• Strong knowledge of SAFe (Scaled Agile Framework) project methodology.

• Strong writing and presentation skills with ability to present materials to executive leadership and stakeholders.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $152,290-$291,040 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Business Risk and Controls Advisor Senior - ITGC Governance for our ITGC Governance team within the ECIO Business Controls Management organization. They will work with the Risk Identification and Measurement Services team within the Enterprise Chief Information Office. This team coordinates with control category owners across the ECIO organizations and application owners across the Enterprise to facilitate application adoption of the ITGC Program. Responsible for supporting and ongoing governance and reporting of business and technical application owner adherence to the established ITGC framework; monitoring of controls, issues, and assessments as it relates to the ITGC program; and proactively seeing opportunities to minimize risk exposures and strengthen the overall control environment.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

Positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Leverages risk assessment data and identifies key data-driven insights tied to first line of defense.

What you'll do:

• Handles and drives solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for risk data analysis, report preparation and trend analysis, applying business intelligence tools.

• Anticipates business needs and proactively finds opportunities to improve and strengthen the control environment through practical insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with risk and compliance frameworks.

• Partners with collaborators to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely risk remediation.

• Advises senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to monitor and advances issues and findings to appropriate partners.

• Develops and maintains processes, procedures and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 6 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 4 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative field, and 2 years of experience supporting risk and/or compliance related activities.

What sets you apart:

• Proven ability to effectively analyze large bodies of risk data, and communicate results in a concise and comprehensive manner to multiple stakeholders across the organization.

• Experience performing data validation on large data sets

• Experience in fast-paced processes, requiring quick turn of data analysis.

• Deep business acumen in the areas Information Technology, Enterprise Security, and/or Enterprise Data organizations

• Understanding of Industry-wide Risk Management Frameworks

• Experience analyzing, writing, editing procedural documentation.

• Strong critical thinking, organizational and communication skills with ability to work cross collaboratively and functionally.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 86,520.00 - $165,340.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

The Auto Reinspector role's primary function is to review the estimating product produced by our Staff Appraisers, DRP Shops, and Vendors for compliance with policies, state laws and regulations, and OEM and industry standards and specifications. In doing so, the Reinspector will travel to repair facilities, salvage yards, and member's residences to inspect auto physical damage and review estimates and valuations against vehicle damages. The Reinspector will also conduct file reviews to ensure estimate accuracy and completeness when claims files have been closed. The Reinspection team provides proactive subject matter expert coaching, mentoring, and on-boarding for USAA claims employees and 3rd party suppliers. As such, extensive auto physical damage experience is important for success in this role.

Field based Auto Reinspectors ensure a quality auto repair appraisal and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Physical Damage Claims and broader Claims community. Completes work assignments and resolves problems independently.

We are seeking a dedicated Auto Reinspector based in the following location: Northern VA/Arlington area.

This is an hourly, non-exempt position with paid overtime available.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Measures physical damage estimate accuracy through conducting detailed, timely re-inspections/audits of automobiles and automobile estimates, and reports on payment accuracy and compliance by method of inspection

• Reports reinspection/audit findings (Staff, STARS, Independents and Third-Party vendors) for corporate score cards.

• Participates in ad-hoc audits and/or market audits in partnership with Claims Stakeholders

• Conducts Post Quality repair inspections and reports findings of automobiles repaired through the STARS program.

• Provides objective, proactive, and useful feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.

• Builds awareness and drives understanding of Physical Damage (PD) procedures by delivering a work product that is consistent and aligned with policy, procedures, and regulations to Claims Stakeholders.

• Serves as a PD SME through post audit calibration meetings, ride-a-longs with other PD employees inspecting vehicles, training materials, PD Director teleconferences and PD Champion teleconferences.

• Applies proficient knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, auto parts distribution process and USAA claim appraisal process and procedures.

• Provides subject matter expertise of end-to-end Total Loss assessment to include conditioning and options of all vehicles using CCC and USAA guidelines.

• Supports workload surges and/or deploys to reinspect/audit Catastrophe estimate accuracy.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years related auto physical damage estimating experience.

• Currently possess ICAR Platinum certification.

• Ability to meet all USAA safe driving requirements to include verification of driving record through MVR & possession of a valid driver's license.

What sets you apart:

• Willingness to travel at least one week per month.

• 6 or more years related auto physical damage experience.

• Expert knowledge of CCC1 estimating platform.

• Previous Auto Service Department or Body Shop experience.

• Currently resides within or has the ability to self-relocate to Northern VA/Arlington area.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490-$136,690.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated subrogation specialist for our team.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

Within defined guidelines and framework, you will provide specialized Auto claims service in the recovery of payments made to USAA members by legally pursuing through arbitration a third party that caused an insurance loss to the insured. The Subrogation Specialist may also defend through arbitration claims by other insurance carriers against USAA.

What you'll do:

• Conducts claims investigations for moderate to high complexity cases in arbitration by analyzing the facts surrounding a loss to reach a recovery conclusion, including recorded statements, securing public records and analyzing report findings.

• Applies advanced knowledge of P&C insurance industry products, services and processes to include P&C insurance policy contracts and coverages, common law, contract law, state statutes, evidence and damages, and arbitration program rules.

• Generates contentions that accurately illustrate the facts of loss to effectuate maximum indemnity recovery or defense based on detailed analysis of claim and applicable program rules in Automobile, Medical Pay, or Personal Injury Protection (PIP) claims. Recognizes and documents subrogation, SIU, and salvage opportunities, and refer accordingly.

• Reimburses policyholder's deductible after recovery is made.

• Serves as an arbitrator who reviews contentions and evidence submitted by multiple carriers and renders decisions that appropriately cite program rules, statutory language, and other considerations to articulate the rationale for the decision reached.

• Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• At least 2 years of claims adjusting experience.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

• Ability to pass required exams to serve as a panelist in arbitrations for Automobile, Medical Pay, or Personal Injury Protection (PIP) claims within 90 days (which requires 3 years claims adjusting experience).

• Advanced knowledge of common law, contract and negligence laws.

• Ability to expertly resolve issues and negotiate fair settlements.

• Strong written communication skills with excellent attention to detail and accuracy.

What sets you apart:

• 5+ years of Auto Liability experience.

• 2+ years of Arbitrator or Subrogation experience as an arbitration or subrogation specialist.

• Currently have an active P&C Adjuster's License

• Currently certified to hear Arbitration cases.

• Bachelor's Degree

• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Consistent track record to be a high performer & be committed to self development.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $109,700 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Manager, Quality Assurance. This position can be based in one of our following office locations: San Antonio, TX, Phoenix, AZ, or Tampa, FL.

The Quality Assurance Manager will manage a team responsible for the review and quality assurance of loans that reach a specific status in first mortgage processing. The Manager ensures the quality review aligns to policies, procedures, investor, and regulatory requirements aligned to an established quality review checklist. Ongoing review of quality checkpoints to ensure check points remain current and applicable.

Manages a team responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate partners and develops action plans for success. Develops employees through regular coaching and feedback that leads to improved results.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Holds responsibility for recruiting, developing and retaining high-performing team dedicated to quality management, compliance and risk control monitoring and evaluation efforts.

• Manages employee performance and facilitates professional development and career progression.

• Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA.

• Plans, develops, executes and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects.

• Manages, supports, and calibrates to delivers evaluation results and analysis to various stakeholders and internal/external customers.

• Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.

• Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts.

• Creates a collaborative environment that fosters cross-functional communication, both internal and external to CoSA, for collective success towards attainment of strategic/tactical quality and compliance objectives.

• Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards.

• Reviews evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated.

• May serves as the SME for policies, procedures, practices and expertise for CoSA/Affiliate Quality and Reinspection Programs.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.

• 2 years of direct team lead, supervisory or management experience.

• Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.

• Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: HMDA, TILA/REG Z, BSA/AML, RESPA, FDPA, Reg B, SCRA, UDAAP, E-SIGN, GLBA/REG P, Complaints, OCC Heightened Standards.

What sets you apart:

• 4 years first mortgage experience including processing experience.

• 4 years first mortgage end to end experience, may include originations, processing, underwriting and/or closing.

• Experience with business risk and controls and/or internal audit.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520- $155,710 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Senior Business Rules Analyst - Oracle EPM. This person will have three years of proven ability building reports in Oracle Cloud EPM Financial Reporting, and two years of experience supporting and participating in customer consultation, needs assessment, requirements translation and prescription of Oracle Cloud EPM solutions. The Senior Business Rules Analyst - Oracle EPM will also have experience building and supporting technology transformations to Oracle Planning and Budgeting Cloud Services (PBCS) solutions, and applies methodologies, prepares detailed specifications and related documentation.

This Senior Business Rules Analyst is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Charlotte, NC; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

What you'll do:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Designs and modifies application rules and configurations to facilitate business user needs. Serves as liaison to IT to ensure adequate execution of business user needs.

• Serves as Subject Manager Expert for systems supported in business functions, to include researching data lineage and managing end-to-end data integration points for source to target of financial data.

• Leads teams on project management, system organizational change, business rules and analysis and development, product development, product maintenance, service delivery and changes to existing systems/applications.

• Coordinates and leads project enhancements to benefit business users.

• Ensures change control processes and procedures encompass and/or adhere to enterprise or industry guidelines or standard processes.

• Reviews post implementation documentation for lessons learned and recommends procedural or process updates for future initiatives.

• Facilitates and designs business testing to ensure adequate user performance across system supported.

• Provides domain expertise in development of creative solutions for business requirements or product offerings; advises on strategic and tactical solutions.

• Works with LOBs, vendors, and other internal resources to define business requirements and coordinate system enhancements to achieve LOB, CoSA or enterprise objectives.

• Analyzes options to figure out the best course of action to resolve or prevent future system outages or production issues.

• Presents recommendation and performs required actions.

• Provides guidance to staff and assists management with workflow/workload schedule.

• Summarizes insights from analysis and use findings to develop business rules

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience consulting with customers/partners, understanding business needs, and translating needs into requirements and prescribing technology solutions, including 3 years of experience in cost benefit analysis methodologies and tools; OR Advanced degree in Information Management, Information Studies or related field with 4 years of experience consulting with customers/partners, understanding business needs, and translating needs into requirements and prescribing technology solutions, including 1 year of experience in cost benefit analysis methodologies and tools.

• Demonstrated experience gathering and authoring Business Requirements and solutions for projects.

• Advanced written, verbal, and presentation communication skills, social skills, and solid attention to detail.

• Validated knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.

What sets you apart:

• Three (3) years of proven ability building and supporting Oracle Planning and Budgeting Cloud Services (PBCS) solutions, including Cloud Data Management (CDM) for data movement and mapping. Required

• Three (3) years of experience building reports in Oracle Cloud EPM Financial Reporting. Required

• Two (2) years of experience supporting and participating in customer consultation, needs assessment, requirements translation and prescription of Oracle Cloud EPM solutions. Required

• Experience building and supporting technology transformations to Oracle Planning and Budgeting Cloud Services (PBCS) solutions.

• Experience building reports in Oracle Cloud EPM Narrative Reporting.

• Strong written and verbal communication skills.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $165,340

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We have several openings for dedicated Talent Acquisition (TA) Managers to provide operational excellence direction across all areas of recruitment including processes, technology, training, compliance, and continuous improvement activities. As a TA Manager, you will help USAA deliver strategic and operational hiring objectives as you manage a team of hard-working recruiters. You will lead recruitment efforts for staffing programs, projects, and operational plans to meet goals align with staffing and resource management.

This role is a hybrid work type and can be based in one of the following office locations: San Antonio, Phoenix, Charlotte, Colorado Springs, or Tampa.

The Opportunity

What you'll do:

• Develop and lead a team of individual contributors to established performance expectations, to include providing feedback, coaching, and career counseling.

• Lead the core operational processes for TA delivery team and ensure hiring success by supporting business processes, tools, and systems to support the recruiting team, hiring leaders, and candidates.

• Apply established success measures and assess the effectiveness of recruiting solutions to guide shared understanding and continuous improvement around talent pipelines, funnel, and key performance indicators.

• Collaborate with internal and external partners to assess business issues and develop executable plans to address program needs and/or drive the development of new recruiting programs and activities.

• Endorse continuous process improvement, lean methodologies, and the identification and implementation of standard practices to improve the recruiting processes and overall candidate experience.

• Champion compliance efforts with federal and state employment regulations and laws by adhering to EEO guidelines in all recruiting activity, such as interviewing, applicant tracking and mandated job postings.

• Serve as talent acquisition consultant to the enterprise, providing guidance, oversight, and communication on recruitment strategies.

• Support the design, development, and execution of specific recruitment programs and initiatives, using various channels to enable the hiring plan.

• Ensure recruiting programs are aligned with diversity attraction strategies and associated budgets.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 6 years of relevant experience in staffing/recruiting, consulting, analysis, or business operations management

• 2 years as a direct team leader, providing coaching and oversight

• Demonstrated strategic planning, and subject-matter-expert knowledge of employment laws and federal/local regulations

• Ability to lead cross functional projects/teams at the functional business level to implement talent acquisition related initiatives

• Experience using analysis, organizational trends, competitive intelligence, and benchmarked industry practices to understand talent shifts

What sets you apart:

• Previous experience using Workday Recruiting module

• Demonstrable experience building and executing candidate sourcing strategies

• Experience with various sourcing tools to engage passive candidates

• Ability to deliver compelling data insights to help drive understanding and engagement

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $95,250 - $182,030.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA