Company Detail

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We have several openings for dedicated Talent Acquisition (TA) Managers to provide operational excellence direction across all areas of recruitment including processes, technology, training, compliance, and continuous improvement activities. As a TA Manager, you will help USAA deliver strategic and operational hiring objectives as you manage a team of hard-working recruiters. You will lead recruitment efforts for staffing programs, projects, and operational plans to meet goals align with staffing and resource management.

This role is a hybrid work type and can be based in one of the following office locations: San Antonio, Phoenix, Charlotte, Colorado Springs, or Tampa.

The Opportunity

What you'll do:

• Develop and lead a team of individual contributors to established performance expectations, to include providing feedback, coaching, and career counseling.

• Lead the core operational processes for TA delivery team and ensure hiring success by supporting business processes, tools, and systems to support the recruiting team, hiring leaders, and candidates.

• Apply established success measures and assess the effectiveness of recruiting solutions to guide shared understanding and continuous improvement around talent pipelines, funnel, and key performance indicators.

• Collaborate with internal and external partners to assess business issues and develop executable plans to address program needs and/or drive the development of new recruiting programs and activities.

• Endorse continuous process improvement, lean methodologies, and the identification and implementation of standard practices to improve the recruiting processes and overall candidate experience.

• Champion compliance efforts with federal and state employment regulations and laws by adhering to EEO guidelines in all recruiting activity, such as interviewing, applicant tracking and mandated job postings.

• Serve as talent acquisition consultant to the enterprise, providing guidance, oversight, and communication on recruitment strategies.

• Support the design, development, and execution of specific recruitment programs and initiatives, using various channels to enable the hiring plan.

• Ensure recruiting programs are aligned with diversity attraction strategies and associated budgets.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 6 years of relevant experience in staffing/recruiting, consulting, analysis, or business operations management

• 2 years as a direct team leader, providing coaching and oversight

• Demonstrated strategic planning, and subject-matter-expert knowledge of employment laws and federal/local regulations

• Ability to lead cross functional projects/teams at the functional business level to implement talent acquisition related initiatives

• Experience using analysis, organizational trends, competitive intelligence, and benchmarked industry practices to understand talent shifts

What sets you apart:

• Previous experience using Workday Recruiting module

• Demonstrable experience building and executing candidate sourcing strategies

• Experience with various sourcing tools to engage passive candidates

• Ability to deliver compelling data insights to help drive understanding and engagement

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $95,250 - $182,030.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The SVP, Head of Real Estate Lending, is responsible for the creation, development, execution and supervision of all real estate lending products, services, and strategies across USAA's Real Estate Lending business. The executive leverages his or her expertise to build upon a service-oriented, risk conscious culture in directing the continued growth of the entire real estate lending business platform. This executive works with key partners to deliver leading experiences, including: Marketing, Finance, Legal, Information Technology, Control Partners and the Distribution Sales and Services. This executive leads a high performing team to create structural focus on member experiences, to address compliance and regulatory matters by merging traditional/digital product management, data, social, financial management and advices, and to ensure the optimal performance of the real estate lending experiences. This executive ensures general management of competing priorities to include member and employee experience, financial outcomes, risk management and controls, balancing continuous improvement and step change improvements. This executive is responsible for leading teams that focus on the delivery of an efficient, professional, friendly and high level of service with perfect conductivity for the members to acquire products through all channels.

Managerial Responsibilities

• Leads the design and execution of USAA's real estate lending strategy, taking into account USAA's broader business strategy and complex regulations and nuanced supervisory expectations, including how they apply in a matrixed commercial environment

• Role models USAA's mission, core values, culture and desired behaviors - including a sound risk culture

• Develops talent in the real estate lending team to deliver risk-conscious performance and results - including the identification, development and retention of talent with requisite real estate lending capabilities

• Drives operations of the real estate lending department - including core business processes and technologies

• Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to real estate lending

Technical and Risk Responsibilities

• Identifies and manages existing and emerging risks that stem from business activities and the job role

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

• Follows written risk and compliance policies, standards, and procedures for business activities

• Leads the creation of innovative real estate lending products and services across all channels (online, mobile, and call center)

• Develops a multi-tiered business strategy that immediately addresses today's volatile marketplace with creative solutions for the near and long-term future with a focus on risk management and overall bank compliance

• Responsible for building and driving quantifiable profitable growth performance with accountability for the P&L, and a focus on expense management and end-to-end customer experience

• Participates in the development of the organization's strategic plan, executing activities consistent with the firm's strategy and risk appetite and risk tolerance

• Develops, communicates, and reinforces, risk appetite and risk tolerance throughout the organization in a manner that causes all employees to align their risk-taking decisions

• Owns the real estate lending income statement and ensures continued growth, operational effectiveness and efficiency, with a focus on managing expenses and investments

• Accountable for operating within established policies and guidelines, and acting in accordance with applicable laws, regulations, and supervisory guidance, including those related to consumer protection, including ensuring policy exceptions are promptly and effectively assessed and escalated

• Responsible for developing, maintaining, testing, and monitoring an internal control environment for real estate lending, including information systems and preventative and detective controls, to effectively manage material risks

• Identifies, assesses, measures, monitors, and controls material risks consistent with the risk appetite and risk tolerance, including the development, adherence, monitoring, reporting on risk limits and risk limit utilization. Also, identifies, assesses, measures, monitors, and controls risk associated with money laundering and individuals or organizations sanctioned by OFAC

• Ensures all real estate products are delivered with a focus on our mission to serve our members - driving exceptional member satisfaction through timely, accurate and compliant service

• Identifies, reports and resolves risk appetite and risk tolerance breaches. Maintains awareness of disrupters, developments and trends that may affect the competitiveness, quality, and/or profitability of the Bank's ability to support the members' needs

• Manages third party provider relationships, including the risks associated with those relationships

• Maintains awareness of national developments and trends in consumer and mortgage lending that may affect the competitiveness, quality and/or profitability of FSB products and services

• Monitors competition and industry practices for all products; recommends strategies to enhance service and product value, to achieve a competitive advantage

Governance Committees

Interacts with or participates in enterprise governance committees, such as:

• Bank Pricing Committee

• Senior Officers Credit Committee

• Bank Executive Committee

• Bank New Activities Approval Committee

• Bank Risk Management Committee

• First Line of Defense Committee

Education

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• Advanced degree such as MBA or MA in Finance is preferred

Experience

• A minimum of 15 years of experience in technical discipline (e.g. real estate lending ) with a proven track record leading comparable operations and programs (e.g. real estate lending programs) is required

• A minimum of 10 years of people leadership experience in building, managing and/or developing high-performing teams is required

• A minimum of 10 years of relevant experience in a large financial institution ($100 billion +), including 5+ years post-Dodd Frank, in a senior staff role within a real estate lending department is preferred

Regulatory Understanding*

Demonstrated understanding of the full spectrum of regulatory actions, including examinations and other supervisory engagement and processes, such as:

• Interagency Guidelines Establishing Standards for Safety and Soundness (12 CFR Part 30 Appendix A)

• OCC Heightened Standards (12 CFR Part 30 Appendix D)

• Home Owners' Loan Act and related OCC Regulations (12 CFR Chapter 1)

• Annual Stress Test 12 CFR Part 46 OCC: 12 CFR Part 30 and all Appendices (A through E)

• Fair Lending laws and related regulations and supervisory guidance

• Strong knowledge of Federal Banking Laws and Regulations - e.g., 12 CFR 9 - Bank Fiduciary Activities; 12 CFR 25; 12 CFR Part 167

• Community Reinvestment Act

• Supervisory Guidance Documents: Large Bank Supervision Handbook; Corporate and Risk Governance Handbook; and key OCC bulletins (Model Risk Governance; New Products and Services Risk Management; Third Party Risk Management FFIEC: BSA/AML Manual CFPB: Consumer Protection Regulations UDAAP Fair Lending

• FFIEC IT Handbooks for Information Technology and Information Security

*Regulatory understanding is for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

Note: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of employees assigned this job.

Certifications

• Industry certifications are preferred

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $315,800 - $586,500

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executives only representing a cash payment which is both time and performance based

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

We are currently seeking a dedicated Senior Auditor-HOH Military Fellowship Cohort 23-3 to participate with USAA at the following locations - San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days onsite are resolved between each employee and the employee's manager.

The Hiring Our Heroes (HOH) Fellowship Program provides an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find significant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. The HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and are twelve weeks in duration.

This role is responsible for the planning and execution of audits surrounding Second Line of Defense (SLOD) Enterprise Operational Risk Management (ORM), Third Party Risk Management (TPRM), Global Sourcing and Procurement (GSP), and the Chief Legal Office.

Implements and leads audit assignments. Identifies problems and resolutions for risk-based assurance and advisory engagements across the organization. Maintains knowledge of financial services regulations. Performs risk and control identification and evaluation, advanced audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

The Opportunity

What you'll do:

• Independently drives audit test work timely and with high quality.

• Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards.

• Manages day to day engagement-related efforts including work delegation to audit team members with varying degrees of expertise and experience when conducting engagements.

• Completes audit team end of engagement evaluations.

• Assists in updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership.

• Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action

• Assists AIC in drafting related issues and audit reports for review by audit leadership.

• Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability.

• Completes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards.

• Uses analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations.

• Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

What you have:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology or four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 4 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance skill in a complex operational and regulatory environment.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

What sets you apart:

• Experience with 3rd Party risk management and procurement related processes.

• Operational risk management experience

• Legal risk management experience

• Current participant in the Hiring Our Heroes Fellowship Programs 23-3.

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $78,670 - $150,330.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

We are currently seeking a dedicated Risk Analyst Intermediate HOH Military Fellowship Cohort 23-3 to participate with USAA at the following locations - San Antonio, TX, and Charlotte, NC.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days onsite are resolved between each employee and the employee's manager.

The Hiring Our Heroes (HOH) Fellowship Program provides an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find significant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. The HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and are twelve weeks in duration.

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external partners to ensure that exposures are kept at acceptable levels. Call outs and reports risks to the appropriate governance bodies.

The Opportunity

What you'll do:

• Partners with key collaborators in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using maturing knowledge.

• Assists in communicating results of risk assessments to governance committees, business process owners and various levels of leadership.

• Supports the implementation of new risk policies, practices, appetites and solutions to ensure complete understanding and management of risks according to industry standard process.

• Supports processes that focus on enhancing strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies maturing knowledge to participate in producing analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Gives in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 2 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area Or advanced degree/designation in Risk Management, Business, Finance, or other field relevant to risk management.

• Knowledge of risk management principles, tools and applicable systems.

• Risk management experience related to banking, insurance and/or financial services.

• Ability to work with internal and external partners in a collaborative environment.

• Working knowledge of data analysis tools and techniques.

• Working knowledge of Microsoft Office products including Excel and PowerPoint.

What sets you apart:

• Highly developed curiosity and drive to find insights that unlock new growth or efficiency - telling a story using data

• Working experience with and supporting a team of analyst to provide data analytics: e.g., data visualization/data analysis/automated workflows

• Strong written and verbal communication, including presentation skills to senior leadership

• Current participant in the Hiring Our Heroes Fellowship Program 23-3 Cohort.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490 - $136,690 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are currently seeking a dedicated Junior level Business Process Consultant to participate in Hiring Our Heroes (HOH) Fellowship Cohort 23-3 with USAA. The HOH Fellowship Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and twelve weeks in duration.

The position is a hybrid work type and can be based in any one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

The position is specifically within the Deposit Servicing experiences and processes area. The Deposit Servicing ART (Agile Release Train) manages the life cycle of all non-payment member deposit account servicing experience. The servicing experiences span from the moment the product is onboarded to the end of the product life cycle. The purpose of the ART is to develop member experiences that will product life long relationships while mitigating risk and remaining compliant.

Applies knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank.

Understands the bank customer market strategy and proactively identifies and confirms business requirements. Executes the development of business process related solutions for internal clients and members. Provides support with the evaluation of processes/ resources and assists with the development of effective solutions/ improvements/ improvements to ensure the efficient operation of the organization.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Under limited supervision, participates in the implementation of process initiatives that support the bank's strategic roadmap.

• Applies foundational knowledge of the business and assists with alignment of business deliverable processes and capabilities with business needs.

• Applies an understanding of risk and regulatory compliance when providing consultation on bank business strategies and solutions.

• Participates in the execution of applicable risk control plans and assists in identification of bank business process management risks.

• Assists with development of communication plans for customers and internal collaborators.

• Partners with others and may lead in the delivery of engagement strategies and/ or solutions.

• Prepares reports to measure project and process performance. Identifies trends and opportunities for business process and customer processes.

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

What you have:

• Bachelor's Degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2+ years of experience in business process consulting, process design and/or program/project management experience.

• Knowledge of bank products and processes.

• Experience in implementing and sustaining change/improvements.

• Developing experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

What sets you apart:

• Current participant in the Hiring Our Heroes Fellowship Programs 23-3 cohort.

• 1+ Year of Project Management Experience

• PMP Certification

• Experience with Jira Work Manager

• Proficiency with MS Office Tools - specifically Excel and PowerPoint

• Experience with development and delivery of presentations across all levels

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $59,070 - $112,920.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

We are currently seeking a dedicated Business Application Analyst Mid-level-HOH Military Fellowship Cohort 23-3 to participate with USAA at the following locations - San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days onsite are resolved between each employee and the employee's manager.

The Hiring Our Heroes (HOH) Fellowship Program provides an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find significant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. The HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and are twelve weeks in duration.

Uses quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key team members in the business unit to successfully manage, influence, and impact line of business strategy.

The Opportunity

What you'll do:

Tasks:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Collaborates with partners to identify key business assumptions and hypotheses around line of business strategy. Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further.

• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.

• Collaborates with key team members to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

• Leverages sophisticated data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution.

• Prepares materials that help communicate the significance of the strategic insights to senior leaders and other key customers. May participate in key team member meetings.

What you have:

• Bachelor's Degree in Business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in data/analytics, strategy consulting, or functional business experience within the respective industry of responsibility (i.e., P&C, Bank, Finance, etc.); OR Advanced Degree in Business, Science, Finance, Economics, or related discipline with 2 years' experience in data/analytics, strategy consulting, or functional business experience within the respective industry of responsibility (i.e., P&C, Bank, Finance, etc.)

• Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.

• Proven experience using data analytics to formulate data-driven insights.

• Experience performing data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python).

What sets you apart:

• Current participant in one of the Hiring Our Heroes Fellowship Programs 23-3.

• Advanced expertise with Excel, coding in SQL, and developing Tableau visualizations.

• Familiarity with forecasting techniques.

• Experience developing and implementing analytical frameworks.

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $78,670 - $150,330.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Portfolio Insights and Financial Analysis team is responsible for creating new, modifying existing, and performing ad-hoc reporting in support of business processes and data-driven decision making. Develops a deep understanding of the business/customer and builds positive collaborations. Delivers value through data analysis and reporting and adapts to changing business needs. The right candidate will have the following:

• Outstanding analytical skills required

• High level proficiency with SQL and Tableau required

• Proficiency with Snowflake, python, and clarity is preferred.

• Ability to thoroughly detail complex processes and have a high-level experience with Business Objects

Lead Reporting Analyst position is a hybrid work type and can be based in one of the following locations: Charlotte, NC or San Antonio, TX; Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results

What you'll do:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates business projects of the highest complexity, size and visibility ensuring partners champion decision making data needs.

• Leads or advises the design, development and implementation and provides oversight of the maintenance of highly complex and often unique business solutions, which may include data, reporting, business intelligence or analytics.

• Applies a comprehensive understanding of multiple data structures and sources (possesses an expert knowledge of multiple data stores) to Lead or advise highly complex and unique data manipulation using expert data extraction and analytical tools and techniques.

• Authority on the entire life cycle of report development and identifies and implements standard processes

• Applies a well-rounded understanding of the business operations and analytics to influence business strategies and solutions.

• Leads or advises the development of innovative ways to address complex or unique business problems and solutions.

• Responsible for ensuring data governance operating principles are followed and yield efficient and accurate reporting of COSA data for consumption by the Enterprise.

• Coordinates inputs from multiple sources, synthesizes data / information and builds qualitative commentary collecting key messages.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in data analysis/extraction, statistics, data management, analytics and/or data reporting.

• Experience in identifying multiple sources of data and redefining data into reports to tell the story and tailor presentations as need for audience and purpose.

• Experience crafting reports for presentation to Sr. Leadership, Board of Directors, Committees, etc.

• Experienced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

• Expert knowledge of data reporting/analysis tools and techniques and ability to use SQL and/or Microsoft Excel to create pivot tables, graphs, and charts.

• Expert troubleshooting skills.

• Comprehensive understanding of compliance, risk management, and data security frameworks.

• Experience in creating automated reports and interactive visualizations using tools such as Python and Tableau.

What sets you apart:

• Exceptional analytical skills required

• High level proficiency with SQL and Tableau required

• Proficiency with Snowflake, python, and clarity is preferred.

• Ability to thoroughly document complex processes and have a high-level experience with Business Objects

• Validated ability to lead projects successfully with minimal direct supervision

• Experience using data analytics and visualization to analyze risk, formulate opinions based on facts, and draw conclusions

• Excellent verbal and written communication and social skills required with ability to communicate complex and critical issues to management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $199,970.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

We are currently seeking a dedicated Sourcing and Procurement Manager Mid-Level-HOH Military Fellowship Cohort 23-3 to participate with USAA at the following locations - San Antonio, TX, and Charlotte, NC.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days onsite are resolved between each employee and the employee's manager.

The Hiring Our Heroes (HOH) Fellowship Program provides an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find significant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. The HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and are twelve weeks in duration.

Consults on sourcing solutions, negotiates agreements, and manages relationships to optimize return and mitigate risk for USAA. Supports value generation sourcing and profitability improvement initiatives to enable business leaders to supplement the workforce, scale business operations, deliver operating efficiencies, and better serve our members through global service providers. Serves as a sourcing and contracting resource in meeting client needs while adhering to the end-to-end procurement and third-party risk management lifecycle and applicable laws and regulations. Optimizes USAA's use of third parties and collaborates with appropriate personnel within Procurement and across the Enterprise to drive compliant sourcing and contract execution activities.

The Opportunity

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Conducts all phases in the development of moderately complex acquisitions of third-party/affiliate solutions to include consulting on statements of work, creating requests for proposals, identification of qualified suppliers, proposal evaluations and negotiations.

• Applies proficient knowledge in the design and execution of moderately complex sourcing plans and solutions designed to achieve client's strategy through deployment of third-party solutions.

• Interprets the provisions and specific terms of low to complex risk contracts that can decrease the Enterprise's ability to complete the mission, damage reputation, and/or impair financial stability of the Enterprise such that capital strength of liquidity is temporarily impacted.

• Collaborates with Legal and other subject matter experts as needed to interpret and ensure accuracy of contracts and resolve raised issues.

• Coordinates with key partners to gather business requirements and specifications to design third-party solutions to achieve optimal business outcomes.

• Provides client consultation on medium to complex actions, evaluates client requirements and advises in the development of contract specifications to achieve pre-established savings, quality, and risk/cost avoidance targets.

• Validates contract against established controls to drive regulatory compliance.

• Engages with internal collaborators and suppliers to ensure valuable, compliant, and consistent procurement experiences across assigned client group.

• Evaluates commercial models and creates negotiated alternatives for medium to complex contract actions requiring moderate term and condition negotiation.

• Uses proficient knowledge and experience negotiating and authoring to implement low to moderately complex agreements.

• Applies background experience in Procurement Strategy and planning to develop routine sourcing strategies.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in procurement strategy, to include planning, sourcing, and/or solutioning, to include 2 years of experience negotiating and authoring contracts, terms and conditions, and pricing.

• Proficient experience maximising analytical tools, including Microsoft Office products and other applicable business software, to develop analysis, charts, and/or supporting documentation.

• Solid written, verbal, and presentation communication skills, interpersonal skills, and strong attention to detail.

• Experience participating in cross-functional teams or pro

What sets you apart:

• Contracting, negotiation, procurement and acquisition management experience

• Current participant in the Hiring Our Heroes Fellowship Program: 23-3

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $65,090 - $124,330.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

We are currently seeking a dedicated Senior IT Auditor-HOH Military Fellowship Cohort 23-3 to participate with USAA at the following locations - San Antonio, TX; Plano, TX; and Charlotte, NC.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days onsite are resolved between each employee and the employee's manager.

The Hiring Our Heroes (HOH) Fellowship Program provides an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find significant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. The HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and are twelve weeks in duration.

Immerse yourself in the dynamic world of IT audit at USAA, where groundbreaking technology meets unparalleled expertise. Discover a career path that combines your passion for technology with a relentless pursuit of accuracy and security. At USAA, we believe that safeguarding the financial well-being of our members begins with a robust and comprehensive IT infrastructure. As an IT auditor, you will play a pivotal role in ensuring that our systems and processes meet the highest standards of efficiency, integrity, and compliance. With access to state-of-the-art tools and ongoing professional development opportunities, you will continuously expand your knowledge and skills, staying at the forefront of the rapidly evolving technology landscape. Join our team of dedicated professionals who share your commitment to excellence and embark on a transformative journey where every day brings new challenges and opportunities for growth. At USAA, IT audit is not just a job-it's a chance to make a meaningful impact and contribute to the continued success of our organization and the individuals we serve.

The Opportunity

What you'll do:

• Independently performs IT/Security audit test work timely and with high quality.

• Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards.

• Assists in developing/updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership.

• Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action

• Assists AIC in drafting related issues and audit reports for review by audit leadership.

• Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability.

• Completes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards.

• Applies technical, security, or analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations.

What you have:

• Bachelor's degree in Information Technology, Information Security, Cyber Security, or Computer Science, Business, or relevant field (such as Finance, Accounting) OR Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 4 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance skill in a complex operational and regulatory environment.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities

What sets you apart:

• Current participant in the Hiring Our Heroes Fellowship Programs 23-3:

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $78,670 - $150,330.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

We are currently seeking a dedicated Senior Auditor-HOH Military Fellowship Cohort 23-3 to participate with USAA at the following locations - San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; or Tampa, FL.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days onsite are resolved between each employee and the employee's manager.

The Hiring Our Heroes (HOH) Fellowship Program provides an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find significant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. The HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and are twelve weeks in duration.

Implements and leads audit assignments. Identifies problems and resolutions for risk-based assurance and advisory engagements across the organization. Maintains knowledge of financial services regulations. Performs risk and control identification and evaluation, advanced audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

The Opportunity

What you'll do:

• Independently drives audit test work timely and with high quality.

• Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards.

• Manages day to day engagement-related efforts including work delegation to audit team members with varying degrees of expertise and experience when conducting engagements.

• Completes audit team end of engagement evaluations.

• Assists in updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership.

• Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action

• Assists AIC in drafting related issues and audit reports for review by audit leadership.

• Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability.

• Completes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards.

• Uses analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations.

• Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

What you have:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology or four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 4 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance skill in a complex operational and regulatory environment.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

What sets you apart:

• Prior experience/ knowledge of: sales and sales practices, customer advocacy/complaints management, Human Resources, Strategy, Digital or Brand.

• Current participant in one of the Hiring Our Heroes Fellowship Programs 23-3.

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $78,670 - $150,33.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

We are currently seeking a dedicated Business Application Analyst Intermediate-HOH Military Fellowship Cohort 23-3 to participate with USAA at the following locations - San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days onsite are resolved between each employee and the employee's manager.

The Hiring Our Heroes (HOH) Fellowship Program provides an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find significant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. The HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and are twelve weeks in duration.

Provides analysis and business information related to specific business functions, processes, and applications/IT platforms. Works at a developing skill-level to create, implement and maintain application solutions to meet the needs of a business or organization.

The Pricing Modernization team within the Product & Pricing Analytics organization is seeking a Business Applications Analyst II. This individual contributor position will work primarily with the Earnix Price-It software which will house the Property & Casualty (P&C) rating rules for USAA going forward. In this role, you will be expected to:

- Quickly get up to speed on the Earnix tool and its inherent capabilities. Work with business partners and developers to understand business needs and pain points to deliver future capabilities for the tool.

- Implement Software Development Lifecycle (SDLC) principles to support sustainable coding practices within the Earnix Price-It environment. Implement scalable processes for development within Earnix that simplify and expedite expansion to new product lines.

- Find innovative ways to leverage Earnix functionality to support Pricing capability automation. This includes writing Python code within Earnix to automate processes and reduce manual dependencies that exist in today's environment.

- Apply experience in software development to find efficiencies in existing Python scripts within the platform and to extend Earnix functionality.

The Opportunity

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Collaborates with internal team members to understand business needs and opportunities specifically related to application/IT platform solutions.

• Provides analysis for planning and implementation of low to medium complexity systems and upgrades and process changes.

• Reviews new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams.

• Performs and coordinates business and application/IT platform support; analyzes discrepancies and system failures.

• Facilitates and performs application/IT platform resolution activities to minimize business impact and avoid future exposure; advises team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact.

• Maintains understanding of business processes, supporting applications/IT platform, and strategic direction.

• Collaborates and exchanges information with team members, partners, and information services to ensure dependencies, risks, and opportunities are identified.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2 years' work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations.

• Developing knowledge of Microsoft Office tools.

• Successful completion of an analyst assessment may be required.

What sets you apart:

• Current participant in one of the Hiring Our Heroes Fellowship Programs 23-3.

• Degree in Computer Science and/or related Application Development experience.

• Strong programming skills (Python, R, VBA).

• Proven ability to learn new tools and coding languages.

• Experience applying testing procedures/pressure testing assumptions.

• Experience analyzing data or performing analytics.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $59,070 - $112,920 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Portfolio Insights and Financial Analysis team is responsible for creating new, modifying existing, and performing ad-hoc reporting in support of business processes and data-driven decision making. Develops a deep understanding of the business/customer and builds positive collaborations. Delivers value through data analysis and reporting and adapts to changing business needs. The right candidate will have the following:

• Outstanding analytical skills required

• Ability to construct and maintain models applying large data sets that inform strategic decision-making

• Deep understanding of business case lifecycle management concepts (quantifying benefits, measuring returns, tracking results, effectively challenging business assumptions).

• Sound understanding of financial metrics used to measure investments: ROI, IRR, and NPV. Required

• Tableau, familiarity with USAA UDA management practices, experience with reporting and leading USAA expense & headcount

• Proficient with Essbase and Hyperion planning tools.

Lead Financial Analyst position is a hybrid work type and can be based in one of the following locations: Charlotte, NC or San Antonio, TX; Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results

What you'll do:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leads, develops, and motivates the team to provide advanced analytics and insights around key business drivers.

• Anticipates opportunities to solve the most complex and / or unique business problems, providing proactive financial solutions with well-rounded and forward-looking perspectives to enable better decision making by senior management.

• Consistently interacts with senior management becoming their trusted advisor on all financial issues.

• Makes recommendations to solve short-term, as well as strategic financial business problems.

• Instructs and mentors others about complex financial processes, business drivers and systems ensuring information sharing and knowledge transfer.

• Reviews analysts work and assists management in assigning tasks and managing workflow.

• Leads initiatives to develop an integrated enterprise planning process from multiple companies and/or staff agency processes and technologies.

• Directs analyses and guides the development, enhancement, and implementation of critical processes, programs, and technologies.

• Anticipates opportunities and potential solutions, leads cross-functional teams through the problem resolution process, and advises senior management on issues.

• Acquires and applies experienced knowledge of the business, its products and processes.

• Performs sophisticated and often unique work assignments and problem resolution across multiple systems, functions, or processes.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years financial/accounting analysis experience to include 2 years leading strategic financial/accounting opportunities. OR Advanced degree in Business, Accounting, Finance, Economics, or a related field, progress towards a CPA or CFA designation, and 6 years of financial / accounting analysis experience to include 1 year leading strategic financial/accounting opportunities.

• Subject-matter-expert knowledge of data analysis and relevant technical accounting/finance skill required.

• Subject-matter-expert level of discernment in the areas of the financial services operations, finance/accounting industry practices and emerging trends required.

• Experience communicating complex financial/accounting topics to a broad range of audiences.

• Experience using financial/accounting technologies and proposing recommendations for improvements.

• Experience using Microsoft Office Excel for significant financial data analysis and reporting.

• Experience in the application and adherence to financial regulations and compliance.

• Experience producing financial reports and providing recommendations based on data.

• Working knowledge of GAAP.

What sets you apart:

• Outstanding analytical skills required

• Ability to construct and maintain models applying large data sets that inform strategic decision-making

• Deep understanding of business case lifecycle management concepts (quantifying benefits, measuring returns, tracking results, effectively challenging business assumptions).

• Sound understanding of financial metrics used to measure investments: ROI, IRR, and NPV. Required

• Tableau, familiarity with USAA UDA management practices, experience with reporting and leading USAA expense & headcount

• Proficient with Essbase and Hyperion planning tools.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $199,970.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Portfolio Insights and Financial Analysis team is responsible for solving complex business problems while performing forecasting, planning, and financial modeling related to income, profitability, liquidity, capital, leverage, asset and liability management or operating expense. Mentors team members to execute more complex financial processes and analysis, utilizing financial principles. Ensures all activities are completed within regulatory and compliance guidelines. The right candidate will have the following:

• Outstanding analytical skills required

• Ability to construct and maintain models applying large data sets that inform strategic decision-making

• Deep understanding of business case lifecycle management concepts (quantifying benefits, measuring returns, tracking results, effectively challenging business assumptions).

• Experience with Snowflake, Python, or Clarity Preferred

• Sound understanding of financial metrics used to measure investments: ROI, IRR, and NPV.

• Proficiency with Tableau and SQL. Exceptional analytical skills.

• Proficient with Essbase and Hyperion planning tools.

The Senior Financial Analyst position is a hybrid work type and can be based in one of the following locations: Charlotte, NC or San Antonio, TX; Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leads team or process in delivery of financial forecasts/plans for a business area or function; guides team members and oversees implementation of forecasting/planning process and model improvement initiatives and business solutions.

• Prepares and guides team on complex financial reports and analysis or cost benefit analysis to support and provides insight for internal and external management decision-making.

• Interprets complex financial information and makes recommendations to business leaders. Implements solutions to key financial and operational opportunities.

• Contributes to achievement of business goals and objectives by delivering value-added business decision support to customers and business partners across the organization.

• Leads product assignments, product pricing, product profitability and ad-hoc analysis.

• Acts as a valued business partner by providing informed, proactive analysis and business insights to enable effective decision-making and efficient resource utilization.

• Interacts with senior management and company leadership, guides team and promotes innovation and productivity to support USAA's mission and operating state.

• Acquires and applies advanced knowledge of the business, its products and processes and serves as a resource to team members on escalated issues.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years experience conducting complex financial/accounting analysis and providing actionable insights to various stakeholders OR Advanced degree in Business, Accounting, Finance, Economics, or a related field, progress towards a CPA or CFA designation and, 4 years of financial / accounting analysis or related work experience.

• Experience using financial/accounting technologies.

• Experience communicating key financial/accounting concepts.

• Finance/accounting experience in a financial services environment.

• Experience using Microsoft Office Excel for significant financial data analysis.

• Experience in the application and adherence to financial regulations and compliance.

• Experience producing financial reports and providing recommendations based on data.

• Working knowledge of GAAP.

What sets you apart:

• Outstanding analytical skills required

• Ability to construct and maintain models applying large data sets that inform strategic decision-making

• Deep understanding of business case lifecycle management concepts (quantifying benefits, measuring returns, tracking results, effectively challenging business assumptions).

• Experience with Snowflake, Python, or Clarity Preferred

• Sound understanding of financial metrics used to measure investments: ROI, IRR, and NPV.

• Proficiency with Tableau and SQL. Exceptional analytical skills.

• Proficient with Essbase and Hyperion planning tools.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $165,340.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

The candidate selected for this position will work with the Strategic Initiatives Team in USAA's P&C Digital organization. In this role, they will work on strategic, large-scale initiatives to drive best in class acquisition and top-of-funnel digital experiences for our members. Working with various partners across USAA, the selected candidate will apply their technical acumen, superior communication and networking skills, and strategic mindset to define technical/UX requirements, influence stakeholders and leaders, and drive projects from conception to production.

Facilitates the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments.

What you'll do:

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

• Translates Digital or Technology product and experience opportunities (customer -needs- and -wants- as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.

• Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).

• Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.

• Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.

• Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.

• Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.

• Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.

• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.

• Begins to bring in -big picture- thinking and seeks to drive clarity among team and stakeholders.

• Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.

• Serves as a resource to team members and assists with on-boarding new employees.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.

• Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.

• Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.

• Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

• Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

What sets you apart:

• Experience in innovation or product development roles.

• Demonstrated experience defining a strategy, gaining alignment, and executing upon it.

• Demonstrated ability of dealing with adjustments and adapting to a changing environment.

• Demonstrated effectiveness leveraging data and analytics in business decisions and/or business case development.

• Proficiency in top-of-funnel digital UX experiences.

• P&C insurance experience.

• In-depth knowledge of USAA eligibility rules and company placement.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $188,320.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a highly skilled and motived Director, Data Scientist to join our dynamic Enterprise AI team in a hybrid position in either Phoenix, AZ, San Antonio, TX, Plano, TX, or Charlotte, NC.

The Director, Data Science will play a crucial role in leveraging all facets of Member and financial data including Banking, P&C and Life Insurance to implement data-driven strategies that enhance our products, services, and overall business performance across USAA. You will have the opportunity leverage a full set of the latest modeling capabilities to drive real business value and derive exciting new experiences for our members.

Leads a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. Manages the team's projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team's model inventory and ensures compliance with USAA model risk policies and regulatory expectations. Influences the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation.

• Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises.

• Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team's success by simplifying processes across the model development lifecycle and driving automation.

• Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives.

• Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization.

• Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations.

• Partners with enterprise analytical and IT teams to build USAA core capabilities and processes.

• Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts.

• Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

What you have:

• Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master's, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis.

• 3 years of direct management experience.

• Strong communication skills: demonstrated ability to interpret and translate complex technical information to diverse audiences.

• Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions.

• Experience in developing and reviewing modeling solutions based on broad range of techniques - e.g., linear, and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques.

• Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems.

• Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences.

• A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent).

• Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization.

What sets you apart:

• Financial Services experience

• Graph Modeling

• Experience with NLP and understanding of next-wave LLM applications

• Experience with SageMaker and Snowflake

• Delivering model solutions within ML Model Ops Framework

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $175,090 - $315,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Enterprise Data & Analytics office is seeking a dedicated Mid-Level Information Governance Advisor - Report Data & Quality Assurance who will serve on the Member Data and Analytics team. The candidate selected for this position is going to be supporting and governing USAA's most prized asset - Member Data. They will join a team of positive and extroverted Governance Advisors that like to Lead from the front. Our team strives to be the gold standard when it comes to governing Information Risks, adopting Enterprise Data Governance tools and implementing strong Governance processes, because our Members deserve nothing less!!

This position is a hybrid work type based out of San Antonio, TX; Plano, TX or Phoenix, AZ . Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

Mid-Level Information Governance Advisor provides governance, quality, integrity and timeliness of operational data for the enterprise. Establishes and enforces enterprise data policies, standards, practices and processes according to best practices. Monitors the use of data to ensure careful control and effective use to achieve enterprise objectives. Participates in cross-functional teams in the development of information and data governance initiatives. Participates in the development of policies, principles, procedures, standards and metrics.

What you'll do:

• Synthesizes key information / data and research in order to recommend information governance initiatives that deliver business value across a single data domain.

• Develops data domain specific information and data governance policies, guidelines, procedures and communications.

• Assists in conducting current assessment of information governance process and tools and proposing recommendations for improvements to peers, community and the next level of leadership.

• Partners with internal groups and/or vendors to maintain complete and accurate meta data information using querying and other system tools to produce required reports and analyze data.

• Anticipates, analyzes, and effectively resolves problems and issues; makes recommendations and identifies when and how to escalate problems to the appropriate level.

• Responsible for acquiring and applying a broad-based knowledge of various lines of the business, channels, data domains and their applications and processes across one to many Information Governance standards and data management activities.

• General understanding of risk and compliance principals applied to information governance and data management solutions.

• Operates independently and with peers to execute information governance and data management practices and processes.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit or a related technical field; OR 4 years of related experience in information governance, information management or information architecture (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in Information or Data related practices to include: information governance, information management, Risk, Audit, information architecture, IT, analysis and reporting.

• OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field with 2 years of experience in Information or Data related practices as noted above.

• 1 years of related work experience analyzing data governance issues and delivering data management solutions required, including documenting business workflow and managing data quality processes.

• Extensive experience in data quality metrics, business rules and dashboards.

What sets you apart:

• 2-4 Years Experience in governing and supporting Data & Analytics Products and Services

• Strong background in Report Certification and Information Asset Management including Cloud Information Assets

• Understanding of User Defined Applications and Remediation Strategies

• Familiarity with Control Concepts supporting Data Integrity and Data Quality Related Risks

• Proven Stakeholder engagement through prior advisory roles in a Financial Services institution.

• Certified in Records Management, Information Management , Data Governance and Risk related fields.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490 - $136,690 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a highly skilled and motived Director, Data Scientist to join our dynamic Enterprise AI team in a hybrid position in either Phoenix, AZ, San Antonio, TX, Plano, TX, or Charlotte, NC.

The Director, Data Science will play a crucial role in leveraging all facets of Member and financial data including Banking, P&C and Life Insurance to implement data-driven strategies that enhance our products, services, and overall business performance across USAA. You will have the opportunity leverage a full set of the latest modeling capabilities to drive real business value and derive exciting new experiences for our members.

Leads a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. Manages the team's projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team's model inventory and ensures compliance with USAA model risk policies and regulatory expectations. Influences the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation.

• Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises.

• Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team's success by simplifying processes across the model development lifecycle and driving automation.

• Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives.

• Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization.

• Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations.

• Partners with enterprise analytical and IT teams to build USAA core capabilities and processes.

• Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts.

• Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

What you have:

• Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master's, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis.

• 3 years of direct management experience.

• Strong communication skills: demonstrated ability to interpret and translate complex technical information to diverse audiences.

• Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions.

• Experience in developing and reviewing modeling solutions based on broad range of techniques - e.g., linear, and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques.

• Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems.

• Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences.

• A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent).

• Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization.

What sets you apart:

• Financial Services experience

• Graph Modeling

• Experience with NLP and understanding of next-wave LLM applications

• Experience with SageMaker and Snowflake

• Delivering model solutions within ML Model Ops Framework

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $175,090 - $315,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are seeking a dedicated Senior Application Analyst for either our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO, Chesapeake, VA or Tampa, FL office location. This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

The candidate selected for this position is going to work with the MDS Production Support Team in USAA's Member Debt Solutions Department. They will work with Strata, CACS, SAS and other technologies in to provide support to CGI's C360 suite of applications. This includes performing system updates and configuration, incident support and system research.

Provides complex analytical, business, and technical support related to strategic business functions, process, and applications/IT platforms. Leads and participates in efforts supporting business analysis and decision-making processes including creating, implementing and maintaining application solutions to meet the needs of a business or organization. Proposes changes to business processes to better align to business need.

The Opportunity

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities.

• Maintains advanced understanding of business processes, applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions.

• Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed.

• Research complex business issues requiring advanced knowledge of business principles and theories.

• Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.

• Leads and participates in the design and administration of standards and policies regarding application/IT platform and end user customer documentation.

• Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.

• Provides work direction and coaching to team members and may provide input on performance and development plans.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.

• Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.

• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.

• Advanced knowledge of Microsoft Office tools.

• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.

• Successful completion of an analyst assessment may be required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner [optional].

• Familiarity with the CGI Suite of applications including CACS, Strata, BIRT and Enterprise Gateway.

• Minimum 5 years' experience performing Strat strategy support.

• Experience providing system incident management.

• Collection's experience with a large financial institution.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Enterprise Data & Analytics office is seeking a dedicated Mid-Level Information Governance Advisor - Report Data & Quality Assurance who will serve on the Member Data and Analytics team. The candidate selected for this position is going to be supporting and governing USAA's most prized asset - Member Data. They will join a team of positive and extroverted Governance Advisors that like to Lead from the front. Our team strives to be the gold standard when it comes to governing Information Risks, adopting Enterprise Data Governance tools and implementing strong Governance processes, because our Members deserve nothing less!!

This position is a hybrid work type based out of San Antonio, TX; Plano, TX or Phoenix, AZ . Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

Mid-Level Information Governance Advisor provides governance, quality, integrity and timeliness of operational data for the enterprise. Establishes and enforces enterprise data policies, standards, practices and processes according to best practices. Monitors the use of data to ensure careful control and effective use to achieve enterprise objectives. Participates in cross-functional teams in the development of information and data governance initiatives. Participates in the development of policies, principles, procedures, standards and metrics.

What you'll do:

• Synthesizes key information / data and research in order to recommend information governance initiatives that deliver business value across a single data domain.

• Develops data domain specific information and data governance policies, guidelines, procedures and communications.

• Assists in conducting current assessment of information governance process and tools and proposing recommendations for improvements to peers, community and the next level of leadership.

• Partners with internal groups and/or vendors to maintain complete and accurate meta data information using querying and other system tools to produce required reports and analyze data.

• Anticipates, analyzes, and effectively resolves problems and issues; makes recommendations and identifies when and how to escalate problems to the appropriate level.

• Responsible for acquiring and applying a broad-based knowledge of various lines of the business, channels, data domains and their applications and processes across one to many Information Governance standards and data management activities.

• General understanding of risk and compliance principals applied to information governance and data management solutions.

• Operates independently and with peers to execute information governance and data management practices and processes.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit or a related technical field; OR 4 years of related experience in information governance, information management or information architecture (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in Information or Data related practices to include: information governance, information management, Risk, Audit, information architecture, IT, analysis and reporting.

• OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field with 2 years of experience in Information or Data related practices as noted above.

• 1 years of related work experience analyzing data governance issues and delivering data management solutions required, including documenting business workflow and managing data quality processes.

• Extensive experience in data quality metrics, business rules and dashboards.

What sets you apart:

• 2-4 Years Experience in governing and supporting Data & Analytics Products and Services

• Strong background in Report Certification and Information Asset Management including Cloud Information Assets

• Understanding of User Defined Applications and Remediation Strategies

• Familiarity with Control Concepts supporting Data Integrity and Data Quality Related Risks

• Proven Stakeholder engagement through prior advisory roles in a Financial Services institution.

• Certified in Records Management, Information Management , Data Governance and Risk related fields.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490 - $136,690 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

We are seeking a dedicated Digital/Technical Product Manager Lead for Product Management Team in USAA's Contact Center Technologies Department.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; or Colorado Springs, CO. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

The candidate selected will get to work with various contact center technologies (Quality Assurance, Coaching, Workforce Management, etc.) delivering strategic projects ranging from system upgrades/enhancements or implementations and support partners across the Enterprise contact centers in Bank, PNC, and Life Co.

Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal collaborators and partners to take on complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (critical metrics) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring elite Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and rationalizes decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its collaborators, suppliers, and customers.

The Opportunity

What you'll do:

• Independently demonstrates Digital or Technology research, business and market intelligence, and data-driven insights to find opportunities, propose solutions, create and maintain roadmaps, and improve performance.

• Leads team and collaborators to envision, define, and translate Digital or Technology product and experience opportunities (customer -needs- and -wants- as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.

• Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant collaborators and SMEs (Business, UX, Technology, Ops, Marketing, etc.).

• Drives, quantifies, and defends Digital and Technology product and experience investments through Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.

• Continuously demonstrates authority data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against critical metrics/KRIs; shares standard methodologies with team members.

• Guides team to generate significant insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.

• Sets the standard for preparing compelling presentations, and other forms of communication to communicate sophisticated concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.

• Conducts internal and external research and conducts situational analysis to identify and apply industry standard methodologies and trends to increase effectiveness of Digital or Technology products.

• Actively leads ambiguity, influences others to bring in -big picture- thinking and drives clarity, solutions, and execution plan among team and collaborators.

• Maintains and applies experienced knowledge of the business, technology, UX, and relevant experiences and processes and an authority understanding of Product Management.

• Consistently provides guidance and mentoring to team members and acts as a partner concern point and ensures issues are resolved.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.

• Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards.

• Consistent track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.

What sets you apart:

• Experience with current contact center technology tools; Gridspace, Quality Matrix, CCQM, Blackbird, NICE Performance Management (NPM), NICE Workforce Management (WFM).

• Experience setting strategic roadmaps and establishing business cases.

• General knowledge of contact center foresight and standard methodologies.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240.00 - $220,270.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

USAA is hiring 6 Bank Garnishment Subpoena Specialists who will be responsible for servicing subpoenas within the Bank Garnishments and Subpoena's team.

Within defined guidelines and framework, research and conduct initial review of garnishments, liens/levies, and subpoenas in accordance with bank, investor, and regulatory guidelines while partnering with more senior peers to fulfill subpoena requests.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

What you'll do:

• Acquire and apply basic knowledge of industry and internal policies and processes to research and review requests for garnishments, levies, and subpoenas.

• Research member files to determine response to Subpoena's, Criminal and Civil Court Orders, and Grand Jury requests for member related Banking documents.

• Partner with more senior peers to review required documents associated with requests and ensures accurate filing of documents with regulatory authorities, courts, and other tribunal.

• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 1 year of experience in a financial services organization.

• Proficient knowledge of Microsoft Office Tools and internal applicable processes and operating systems.

What sets you apart:

• Experience servicing/responding to USAA FSB Subpoenas

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51,900- $88,590 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The ED, Enterprise Diversity, Equity, and Inclusion Programs and Initiatives is responsible for designing, developing, coordinating, leading, and implementing USAA's diversity, equity, and inclusion (DE&I) talent enterprise programs and initiatives. This executive partners with USAA's Diversity and Inclusion Business Groups; with primary responsibility leading the career development and programs; expands and enhances enterprise DE&I learning and development opportunities internally; creates and cultivates USAA's strategic DE&I partnerships focused on employees; embeds and integrates USAA into important DE&I conferences; supports USAA's participation in key DE&I-related community events; supports the CEO DE&I Council; uses data-driven insights to refine USAA's enterprise talent DE&I strategy and is a strong thought partner and thought leader on how to enhance cross-functional DE&I partnership and collaboration for employees. The ED oversees the CoSA DE&I consultants to strengthen the CoSA DE&I working teams and serves as the primary EMG-level partner for Human Resources, including talent development, talent acquisition, people analytics, total rewards, strategic workforce planning, employee relations and Equal Employment Opportunity/Affirmative Action (EEO/AA). A key role on the DE&I team, this executive influences changes in culture, business practices and work environment through effective contribution to people plans.

The Opportunity

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Leads coordination, planning, and execution of employee DE&I-sponsored major events; career-focused events led by DBGs and other employee groups across multiple campuses and integration of USAA personnel into key DE&I-related conferences and learning development opportunities.

• Partners with DE&I office on calendar of DE&I events annually and integrates into enterprise events calendar; ensures alignment with long term goals and plan; facilitates rollup of accomplishments by business and location for short-term and long-term reports and measures.

• Serves as a strong thought partner and thought leader on employee DE&I.

• Creates and cultivates internal and external talent-focused DE&I strategic partnerships.

• Demonstrates subject-matter expertise in matters related to DE&I talent strategy; identifies opportunities to support and educate the enterprise on DE&I best practices; partners with DE&I consultants to educate and influence employee and campus DE&I groups on matters pertinent to current issues and best practices; oversees the collection of data and best practices from DE&I working groups as well as external sources to advise key stakeholders on policies and practices; manages special DE&I projects.

• Evolves and enhances existing DE&I learning platform and on-going educational resources to facilitate the advancement of D&I learning across the organization, drives cultural competence, and fosters a culture of inclusion, while maintaining compliance with laws and regulations.

• Identifies overarching DE&I themes that need to be addressed across the organization, proposes solutions, and manages through execution.

• Stays abreast of regulatory and policy developments and industry best practices affecting DE&I, affirmative action, and EEO.

• Partners with HR People Insights on DE&I reporting and analysis for the enterprise to demonstrate status and progress against DE&I goals and strategy.

• Builds and oversees a team of professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10+ years of progressive experience in Human Resources, Talent Acquisition, Talent Development or Human Capital Consulting with a minimum of 5 years leading comprehensive diversity, equity, and inclusion programs for large organizations.

• 4+ years of people leadership experience in building, managing, and/or developing high-performing teams.

• Proven experience developing and managing complex enterprise programs/projects.

• Demonstrated experience managing and/or working with employee resource groups or diversity councils.

• Demonstrated experience with change management.

• Experience implementing DE&I learning/educational programs for large organizations.

What sets you apart:

• Significant responsibility for strategy, execution, ROI, metrics and reporting of diversity aspirational goals for a large, complex organization.

• Demonstrated accomplishments in leading operations in talent acquisition, development, and/or retention programs.

• Demonstrated accomplishments as a trusted consultant and advisor to senior executives in closing gaps in enterprise diversity.

• Deep experience evaluating total rewards programs and employee life cycle development models to drive improvements in enterprise equity.

• Military engagement experience.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $136,600 - $245,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity:

P& C IT is seeking a dedicated Scrum Master Senior- Release Train Engineer who will serve on the Portfolio Operations team. While assignments may change over time, this role is in the Auto Modernization space. This effort is operating differently than a standard SAFe large solution which will require candidates to be adaptable. This person would primarily be responsible for coordinating development of multiple integrating partners.

This position is a hybrid work type based out of San Antonio, TX. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

Scrum Masters Senior are responsible for ensuring teams and programs live Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a servant leader and champions the Agile mindset through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building high-performing teams focused on constantly improving team dynamics and performance. Scrum Masters at the Senior level demonstrate a deeper understanding of Agile delivery, product knowledge and the ability to influence multiple teams and practices.

What you'll do:

• Collaborate with stakeholders to manage and optimize the flow of value through the ART

• Work with stakeholders to ensure strategy and execution alignment

• Be a servant leader and coach to agile teams, scrum masters, and program level business & IT leaders

• Manage key Program Level meetings and routines (e.g. PIP, demos, syncs, etc.) sending meeting minutes with actions within 24 hours

• Summarize and publish Team PI Objectives into Program PI Objectives for executive level consumption.

• Continuously monitor and communicate PI progress

• Manage risks and dependencies

• Ensures adherence to regulatory controls at program level

• Proactively addresses and/or escalate agile team impediments within 48 hours

• Build and track milestones and roadmaps for ART agile maturity

• Assist Product Manager with milestones and roadmaps for the ART

• Accountable for updating TIA for accuracy of team roles, where appropriate

• Accountable for keeping Clarity/JIRA/Rally hygiene and accurate reflection of work effort status

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of directly related experience in process improvement, project management, software engineer, or business/requirements analysis with at least 4 years as a Scrum Master, Release Train Engineer, or has development experience working in a similar role in a lean or Scrum environment.

• Advanced knowledge and experience with multiple Agile delivery frameworks (e.g., Kanban, Scrum, XP, Lean, SAFe, DevOps).

• Knowledge of compliance and risk management frameworks, including experience to identify and mitigate risks.

• One or more Agile certification(s) such as: Certified Scrum Master (CSM), SAFe Scrum Master (SSM), Agile Certified Professional (ACP), or SAFe Program Consultant (SPC), or SAFe Agilist (SA).

• Advanced working knowledge of Microsoft Office products.

What sets you apart:

• SAFe RTE Certification

• 2+ years of experience as an RTE

• 3+ years of proven leadership skills involving oversight of 3P offshore development

• Experience in the P&C domain

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250 - $182,030 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated I ntermediate level Protective Security Officer for our San Antonio Home Office I facility to provide armed workforce security and safety by responding to and resolving issues pertaining to access control, accident and emergency response, medical response, workplace violence, active shooter events and other security issues. Under direct supervision, uses established procedures and guidelines to perform routine to moderately complex tasks and problem resolution. Performs all duties in alignment with USAA's Security Officer Standards.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Applies developing knowledge of policies, processes, and procedures; seeks guidance from team members to resolve complex issues and to identify appropriate issues for escalation.

• Controls access to USAA property and delivery access at entry gates, turnstiles, and visitor lobbies. Provides information and direction to employees, visitors and contractors.

• Provides armed response and resolution to critical incidents, such as, workplace violence, active shooter events, bomb threats and other security issues.

• Patrols USAA properties to prevent trespassing, theft, vandalism, and criminal activities; enforces parking and traffic controls and composes incident reports.

• Performs pedestrian and vehicle traffic direction and parking control as well as vehicular and walking patrols to protect USAA assets.

• Works with and provides assistance to civil first responders to include federal, state and local law enforcement agencies and other emergency services providers.

• Reviews shift blotter and documents for assigned shift, ensuring that key information is communicated to team members as appropriate.

• Participates in quarterly training sessions to sustain competencies in alignment with USAA Security Officer Standards.

• Maintains valid First Aid, CPR, and expandable baton certifications in accordance with USAA Security Officer Standards.

• Maintains valid state security officer firearm license in compliance with state of employment requirements and in accordance with USAA Security Officer Standards.

• Performs all other duties as assigned.

What you have:

• High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.

• 1 or more years of physical security, law enforcement, or military experience.

• Experience working with Microsoft Office tools to include Word, Excel and PowerPoint.

• Possess valid state driver's license.

• Job Offer contingent on passing a Fit for Duty evaluation.

• Initial and continued employment conditional upon passing USAA's Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and acquiring required state armed security license and/or certification for assigned post state, i.e., Texas security commission, Florida security D and G licenses, Arizona armed guard training within 6 months.

What sets you apart:

• Ability to work 10 or 12 hour shifts: nights, weekends and holidays. Occasional overtime may be required.

• Experience responding to emergency incidents.

• Ability to respond rapidly and efficiently during emergency situations.

• Prior experience using security related systems. Report management system, two-way radios, visitor management systems.

• Demonstrated firearm proficiency.

• Possess current Private Protective Services Armed Guard License.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,750 - $65,640 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Mid-level Protective Security Officer for our Plano, TX facility to provides armed workforce security and safety by responding to and resolving issues pertaining to access control, accident and emergency response, medical response, workplace violence, active shooter events and other security issues. Under limited supervision, uses established procedures to perform moderately complex duties and problem resolution. Performs all duties in alignment with USAA's Security Officer Standards.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.Applies proficient knowledge of policies, processes, and procedure; serves as a resource to less experienced team members on escalated issues of a routine nature.

• Controls access to USAA property and delivery access at entry gates, turnstiles, and visitor lobbies; provides information and direction to employees, visitors and contractors.

• Provides armed response and resolution to critical incidents, such as, workplace violence, active shooter events, bomb threats and other security issues.

• Patrols USAA properties to prevent trespassing, theft, vandalism, and criminal activities.

• Enforces parking and traffic controls and composes incident reports.

• Performs pedestrian and vehicle traffic direction and parking control as well as vehicular and walking patrols to protect USAA assets.

• Interfaces with and provides assistance to civil first responders to include federal, state and local law enforcement agencies and other emergency services providers.

• Reviews shift blotter and documents for assigned shift, ensuring that key information is communicated to team members as appropriate.

• Participates in quarterly training sessions to sustain competencies in alignment with USAA Security Officer Standards.

• Maintains valid First Aid, CPR, and expandable baton certifications in accordance with USAA Security Officer Standards.

• Maintains valid state security officer firearm license in compliance with state of employment requirements and in accordance with USAA Security Officer Standards.

• Performs all other duties as assigned.

What you have:

• High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.

• 2 or more years of physical security, law enforcement, or military experience.

• Experience working with Microsoft Office tools to include Word, Excel and PowerPoint.

• Possess valid state driver's license.

• Job Offer contingent on passing a Fit for Duty evaluation.

• Initial and continued employment conditional upon passing USAA's Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state, i.e., Texas security commission, Florida security D and G licenses, Arizona armed guard training within 6 months

What sets you apart:

• Ability to work Days, Nights, Weekends and Holidays. Occasional overtime may be required.

• Prior physical security experience in a corporate environment

• Prior Law enforcement academy, advanced tactical experience, military specialty training and/or advanced medical response is preferred

• Experience with report writing, two-way radios, visitor management systems.

• Demonstrated firearm proficiency.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $53,350.00 - $ 83,580.00 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA