Company Detail

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Mid-level Protective Security Officer for our Plano, TX facility to provides armed workforce security and safety by responding to and resolving issues pertaining to access control, accident and emergency response, medical response, workplace violence, active shooter events and other security issues. Under limited supervision, uses established procedures to perform moderately complex duties and problem resolution. Performs all duties in alignment with USAA's Security Officer Standards.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.Applies proficient knowledge of policies, processes, and procedure; serves as a resource to less experienced team members on escalated issues of a routine nature.

• Controls access to USAA property and delivery access at entry gates, turnstiles, and visitor lobbies; provides information and direction to employees, visitors and contractors.

• Provides armed response and resolution to critical incidents, such as, workplace violence, active shooter events, bomb threats and other security issues.

• Patrols USAA properties to prevent trespassing, theft, vandalism, and criminal activities.

• Enforces parking and traffic controls and composes incident reports.

• Performs pedestrian and vehicle traffic direction and parking control as well as vehicular and walking patrols to protect USAA assets.

• Interfaces with and provides assistance to civil first responders to include federal, state and local law enforcement agencies and other emergency services providers.

• Reviews shift blotter and documents for assigned shift, ensuring that key information is communicated to team members as appropriate.

• Participates in quarterly training sessions to sustain competencies in alignment with USAA Security Officer Standards.

• Maintains valid First Aid, CPR, and expandable baton certifications in accordance with USAA Security Officer Standards.

• Maintains valid state security officer firearm license in compliance with state of employment requirements and in accordance with USAA Security Officer Standards.

• Performs all other duties as assigned.

What you have:

• High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.

• 2 or more years of physical security, law enforcement, or military experience.

• Experience working with Microsoft Office tools to include Word, Excel and PowerPoint.

• Possess valid state driver's license.

• Job Offer contingent on passing a Fit for Duty evaluation.

• Initial and continued employment conditional upon passing USAA's Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state, i.e., Texas security commission, Florida security D and G licenses, Arizona armed guard training within 6 months

What sets you apart:

• Ability to work Days, Nights, Weekends and Holidays. Occasional overtime may be required.

• Prior physical security experience in a corporate environment

• Prior Law enforcement academy, advanced tactical experience, military specialty training and/or advanced medical response is preferred

• Experience with report writing, two-way radios, visitor management systems.

• Demonstrated firearm proficiency.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $53,350.00 - $ 83,580.00 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Core infrastructure Services Group is seeking a dedicated Senior Observability Infrastructure Engineer who will serve on the Logging operations Governance and Support team. As an observability engineer at USAA, you are responsible for bridging the gap between the data producer and data consumer. You will have the opportunity to influence and implement the infrastructure utilized to aggregate log and metric data. You will work with the Event Management pipeline and the associated orchestration of the alerts through the pipeline. You will lead USAA through our AIOps journey to identify, implement, and mature its use within the Availability Command Center and beyond.

This position is a hybrid work type based out of San Antonio, TX; Plano, TX ; Phoenix, AZ or Charlotte, NC. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

Responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable and IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

What you'll do:

• Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities.

• Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems.

• Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on best solutions.

• Independently experiments with new patterns and technologies

• Helps establish and improve engineering best practices, concepts, and patterns with peers and the business.

• Understands the customer and proactively identifies innovative solutions and ideas for the product/business.

• Mentors' engineers, coach engineers on design, development, and maintenance of systems.

• Develop software defined infrastructure in code in CI/CD Pipelines

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management.

• 4 years of experience in creating, modifying, and maintaining infrastructure and individual system components.

• Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

• Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks.

What sets you apart:

• Familiarity with Log Aggregation tools such as Elastic, Datadog, Splunk

• Experience with Event Management tooling and Implementation

• Experience with data processing pipeline tools such as Vector and Logstash

• Experience with Git/Gradle, Docker, Kubernetes, Ansible, Puppet Continuous Delivery and/or DevOps

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $199,970 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

What you'll do:

We are seeking a dedicated Business Risk and Controls Advisor Senior - Bank. This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX (preferred); Plano, TX; Colorado Springs, CO; Phoenix, AZ; Charlotte, NC; Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

Positioned in the first line of defense to ensure the overall effectiveness of Risk and compliance management programs, Risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support Risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established Risk framework and ongoing supervision of business controls including Risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating Risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize Risk exposures and strengthen the overall control environment. Leverages Risk assessment data and identifies key data-driven insights tied to first line of defense.

• Manages and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with Risk and compliance frameworks.

• Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Develops and maintains processes, procedures and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).

• 6 years of experience supporting Risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 6 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a Risk management or quantitative discipline, and 4 years of experience supporting Risk and/or compliance related activities; OR PhD in a Risk management or quantitative discipline, and 2 years of experience supporting Risk and/or compliance related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• Experience with policy and procedure writing or technical writing

• Comprehensive understanding of and experience in risk assessment, compliance, controls, testing

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520-$165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are looking for an experienced Sr. Property Field Adjuster in the Greenville or Spartanburg, SC area. A company vehicle is provided.

The Opportunity

As a Senior Property Insurance Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle moderate to large loss complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels.

• Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.

• Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations.

• Serves as a resource for less experienced staff, providing informal coaching as appropriate.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies.

• Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.

• Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits.

• Maintains accurate and current claim file documentation throughout the claims process for complex claims.

• Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.

• Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs.

• May act as an informal resource for team members with less experience.

• Recognizes and solves obstacles that occurs in the claims process without supervisory approval.

• May require limited travel to resolve claims and conduct in-person inspections.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages.

• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.

• Proficient knowledge of Xactimate or similar estimating platform.

• Advanced knowledge estimating losses of moderate complexity.

• Proficient knowledge of property claims contracts and interpretation of case law.

• Demonstrated negotiation, investigation, communication and conflict resolution skills.

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

• Developing knowledge of residential construction.

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

What sets you apart:

• Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding)

• Experience adjusting large loss complex property claims caused by catastrophic events

• Residential property adjusting experience handling DWG, APS and ALE adjustments

• Estimate writing skills using Xactimate, ClaimsX or virtual estimating

• Xactimate level 1 and/or level 2 certification

• Insurance Industry designations such as AINS, CPCU, AIC, SCLA

• Currently hold an active P&C Adjuster license

• Prior experience working directly for a standard insurance carrier

• Available to work extended hours to support CAT claims

• Currently reside within Greenville or Spartanburg County, SC

• US military service or military spouse

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $57,250 - $103,050.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a talented Executive Operational Planning Director for a hybrid position in any of our main campuses to include San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, or Charlotte, NC.

The candidate selected for this position will be a part of the newly formed Centralized Chief of Staff team. They will support the strategic and operational objectives of a Division within the Enterprise Chief Information Office.

Provides support to the senior-most leaders through the prioritization and coordination of key deliverables and activities, interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, Enterprise CoEs, Executive Management and/ or the EC member. Provides innovative communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.

• Leads the coordination and documentation of progress toward achievement of business goals, objectives, strategies, and action plan results.

• In partnership with Corporate Communications and the Chief of Staff team, defines and sets objectives and content of messages to be communicated in concert with EMG and/ or the Executive Council member's guidance, corporate mission, and objectives, as well as the objectives of employee, member, and public communications.

• Evaluates and influences relevance of messages for intended audience and ensures consistency and accuracy for communication efforts across the team; identifies and implements innovative communication tactics.

• Provides advice and guidance and negotiates approval of deliverable materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.

• Supports and advises management through research and analysis of internal/external business data including industry best practices and competitive information.

• Responsible for the development, coordination and timely submission of relevant EC and Board/Council/Committee driven requirements.

• Provides oversight and support to project teams in development and implementation of employee CoSA events and business conferences.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.

• Ability to build strong relationships and to work with all levels within the organization.

• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.

• Experience in Committee / Executive meeting preparation and facilitation.

• Demonstrated capability to navigate in a fast-paced environment, prioritize tasks with competing deadlines, and demonstrate forward-thinking and planning.

• Demonstrated ability to interact and collaborate positively with executive leadership (C-Suite) and communicate complex concepts clearly.

• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.

• Expert knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint to create executive level presentations and develop process documentation.

What sets you apart:

• Familiar with data center infrastructure and the application development process.

• 2 years of experience in a Chief of Staff function or organization

• 5 years of experience with department level financials

• 5 years of experience with Excel/pivot tables and data analysis

• 2 years of experience working with recognized program and/or project methodologies (i.e., Waterfall and Agile).

• Exceptional written and verbal communication with executive management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $194,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking two talented Executive Operational Planning Managers for a hybrid position in any of our main campuses to include San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, or Charlotte, NC.

The candidates selected for this position will be a part of the newly formed Centralized Chief of Staff team. They will support the strategic and operational objectives of a Division within the Enterprise Chief Information Office.

Responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, enterprise CoEs and the CoSA staff member. Provides moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives, and strategies.

• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies, and action plan results.

• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.

• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.

• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.

• Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.

• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.

• Ability to build strong relationships and to work with all levels within the organization.

• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.

• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.

• Demonstrated ability to manage confidential information.

• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.

• Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

What sets you apart:

• Familiar with Property & Casualty and Life Company products and services. Or familiar with data center infrastructure and the application development process.

• 2 years of experience in a Chief of Staff function or organization

• 5 years of experience with department level financials

• 5 years of experience with Excel/pivot tables and data analysis

• 2 years of experience working with recognized program and/or project methodologies (i.e., Waterfall and Agile).

• Exceptional written and verbal communication with executive management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670 - $141,570.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a talented Executive Operational Planning Director for a hybrid position in any of our main campuses to include San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, or Charlotte, NC.

The candidate selected for this position will be a part of the newly formed Centralized Chief of Staff team. They will support the strategic and operational objectives of a Division within the Enterprise Chief Information Office.

Provides support to the senior-most leaders through the prioritization and coordination of key deliverables and activities, interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, Enterprise CoEs, Executive Management and/ or the EC member. Provides innovative communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.

• Leads the coordination and documentation of progress toward achievement of business goals, objectives, strategies, and action plan results.

• In partnership with Corporate Communications and the Chief of Staff team, defines and sets objectives and content of messages to be communicated in concert with EMG and/ or the Executive Council member's guidance, corporate mission, and objectives, as well as the objectives of employee, member, and public communications.

• Evaluates and influences relevance of messages for intended audience and ensures consistency and accuracy for communication efforts across the team; identifies and implements innovative communication tactics.

• Provides advice and guidance and negotiates approval of deliverable materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.

• Supports and advises management through research and analysis of internal/external business data including industry best practices and competitive information.

• Responsible for the development, coordination and timely submission of relevant EC and Board/Council/Committee driven requirements.

• Provides oversight and support to project teams in development and implementation of employee CoSA events and business conferences.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.

• Ability to build strong relationships and to work with all levels within the organization.

• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.

• Experience in Committee / Executive meeting preparation and facilitation.

• Demonstrated capability to navigate in a fast-paced environment, prioritize tasks with competing deadlines, and demonstrate forward-thinking and planning.

• Demonstrated ability to interact and collaborate positively with executive leadership (C-Suite) and communicate complex concepts clearly.

• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.

• Expert knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint to create executive level presentations and develop process documentation.

What sets you apart:

• Familiar with data center infrastructure and the application development process.

• 2 years of experience in a Chief of Staff function or organization

• 5 years of experience with department level financials

• 5 years of experience with Excel/pivot tables and data analysis

• 2 years of experience working with recognized program and/or project methodologies (i.e., Waterfall and Agile).

• Exceptional written and verbal communication with executive management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $194,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking two talented Executive Operational Planning Managers for a hybrid position in any of our main campuses to include San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, or Charlotte, NC.

The candidates selected for this position will be a part of the newly formed Centralized Chief of Staff team. They will support the strategic and operational objectives of a Division within the Enterprise Chief Information Office.

Responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, enterprise CoEs and the CoSA staff member. Provides moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives, and strategies.

• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies, and action plan results.

• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.

• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.

• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.

• Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.

• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.

• Ability to build strong relationships and to work with all levels within the organization.

• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.

• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.

• Demonstrated ability to manage confidential information.

• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.

• Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

What sets you apart:

• Familiar with Property & Casualty and Life Company products and services. Or familiar with data center infrastructure and the application development process.

• 2 years of experience in a Chief of Staff function or organization

• 5 years of experience with department level financials

• 5 years of experience with Excel/pivot tables and data analysis

• 2 years of experience working with recognized program and/or project methodologies (i.e., Waterfall and Agile).

• Exceptional written and verbal communication with executive management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670 - $141,570.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a talented Executive Operational Planning Director for a hybrid position in any of our main campuses to include San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, or Charlotte, NC.

The candidate selected for this position will be a part of the newly formed Centralized Chief of Staff team. They will support the strategic and operational objectives of a Division within the Enterprise Chief Information Office.

Provides support to the senior-most leaders through the prioritization and coordination of key deliverables and activities, interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, Enterprise CoEs, Executive Management and/ or the EC member. Provides innovative communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.

• Leads the coordination and documentation of progress toward achievement of business goals, objectives, strategies, and action plan results.

• In partnership with Corporate Communications and the Chief of Staff team, defines and sets objectives and content of messages to be communicated in concert with EMG and/ or the Executive Council member's guidance, corporate mission, and objectives, as well as the objectives of employee, member, and public communications.

• Evaluates and influences relevance of messages for intended audience and ensures consistency and accuracy for communication efforts across the team; identifies and implements innovative communication tactics.

• Provides advice and guidance and negotiates approval of deliverable materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.

• Supports and advises management through research and analysis of internal/external business data including industry best practices and competitive information.

• Responsible for the development, coordination and timely submission of relevant EC and Board/Council/Committee driven requirements.

• Provides oversight and support to project teams in development and implementation of employee CoSA events and business conferences.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.

• Ability to build strong relationships and to work with all levels within the organization.

• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.

• Experience in Committee / Executive meeting preparation and facilitation.

• Demonstrated capability to navigate in a fast-paced environment, prioritize tasks with competing deadlines, and demonstrate forward-thinking and planning.

• Demonstrated ability to interact and collaborate positively with executive leadership (C-Suite) and communicate complex concepts clearly.

• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.

• Expert knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint to create executive level presentations and develop process documentation.

What sets you apart:

• Familiar with data center infrastructure and the application development process.

• 2 years of experience in a Chief of Staff function or organization

• 5 years of experience with department level financials

• 5 years of experience with Excel/pivot tables and data analysis

• 2 years of experience working with recognized program and/or project methodologies (i.e., Waterfall and Agile).

• Exceptional written and verbal communication with executive management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $194,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking two talented Executive Operational Planning Managers for a hybrid position in any of our main campuses to include San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, or Charlotte, NC.

The candidates selected for this position will be a part of the newly formed Centralized Chief of Staff team. They will support the strategic and operational objectives of a Division within the Enterprise Chief Information Office.

Responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, enterprise CoEs and the CoSA staff member. Provides moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives, and strategies.

• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies, and action plan results.

• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.

• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.

• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.

• Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.

• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.

• Ability to build strong relationships and to work with all levels within the organization.

• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.

• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.

• Demonstrated ability to manage confidential information.

• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.

• Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

What sets you apart:

• Familiar with Property & Casualty and Life Company products and services. Or familiar with data center infrastructure and the application development process.

• 2 years of experience in a Chief of Staff function or organization

• 5 years of experience with department level financials

• 5 years of experience with Excel/pivot tables and data analysis

• 2 years of experience working with recognized program and/or project methodologies (i.e., Waterfall and Agile).

• Exceptional written and verbal communication with executive management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670 - $141,570.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

We are seeking a dedicated Attorney Principal - Corporate Governance.

This position is a hybrid work type and can be based in one of the following locations: Charlotte, NC; Plano, TX; Phoenix, AZ; San Antonio, TX; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

In this position, and as an individual contributor, you will independently and regularly deliver effective, specialized legal advice to senior executive leaders, including the Chief Legal Officer, on highly sophisticated and outstanding matters of significance in a specific type of law, using deep subject matter expertise and thought leadership. Identifies and manages legal risks in association with USAA's Risk Appetite and provides legal advice to ensure the company's activities are conducted in compliance with all applicable laws. Demonstrates mastery of pertinent, nuanced and highly specialized legal expertise to deliver company objectives within the bounds of applied legal advice. Serves as an internal inspiring leader and domain expert to other attorneys and senior leaders.

What you'll do:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Independently leads highly sophisticated, outstanding and high-risk work assignments that may involve leading virtual, cross- functional teams. Provides solution-oriented legal advice to lead regulatory, compliance and litigation risk to the organization; Serves as primary legal advisor delivering specialized legal advice on relevant matters or projects.

• Engages and collaborates with other internal and external legal experts. Proactively contacts colleagues inside and outside of their line of business or functional practice group. Autonomously manages and partners with outside counsel to complete assignments. Serves as a legal point of contact and proactively partners with Compliance and other stakeholders to mitigate legal risk.

• Provides legal advice and counsel requiring a high degree of independent legal thought and strategy for resolution including preparation of written legal opinions on high risk and sophisticated matters.

• Demonstrates ownership of area of expertise, proactively educating colleagues regarding changes to laws, regulations and standards and provides guidance on the implications of those changes.

• Stays current on laws, regulations and industry standards and serves as a trusted advisor and inspiring leader to senior leadership, EC and/or Board members. May independently provide advice directly to the Chief Legal Officer. Stays current on industry movement related to area of expertise.

• Collaborates with and influences key collaborators, control partners, and other leaders across the enterprise through sophisticated written and verbal communications. May represent USAA in interactions with regulators and other external bodies.

• Substantively reviews work of other attorneys and provides development and guidance to less experienced attorneys, serving as a resource on escalated issues of a sophisticated, outstanding, or high-risk nature.

What you have:

• Bachelor's Degree from an accredited school.

• Juris Doctor degree from an accredited law school required.

• Licensed and in good standing to practice law in one state or a territory of the USA.

• 10 years of proven experience practicing law in a targeted legal discipline OR 8 years of experience practicing law in a targeted legal discipline combined with an additional two years of experience in a business role that is directly related to the targeted legal discipline.

• 5 years of experience leading broad, cross-functional work deliverables of a significant nature.

• Demonstrated understanding of relevant industry knowledge.

• Experience applying relevant industry legal subject-matter expertise to produce innovate solutions for work deliverables.

• Demonstrated strategy development and thought leadership ability to influence senior leaders on matters of legal significance, complexity, and/or risk.

• Demonstrated ability to effectively collaborate with key resources and collaborators, influencing decisions and leading work to achieve strategic goals.

• Mastery of legal technical skills to include producing clear and concise written material and verbal communication delivery appropriate for senior leaders.

What sets you apart:

• Extensive knowledge of corporate board governance for insurance companies.

• Demonstrated experience working directly with boards of directors and successful relationship building.

• In-depth understanding of complex structures of large insurance companies.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $175,090 - $334,710 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking dedicated Sr. Property Adjusters on the Field Team for the Richmond, VA area. As a Senior Field Property Insurance Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle moderate to large loss property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements.

Field Property Adjusters focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

Military veterans and spouses are highly encouraged to apply.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Handle assigned claims' caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels.

• Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.

• Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Figures out coverage through analyzing information involving complex policy terms and contingencies.

• Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.

• Resolves and negotiates complex claims settlement and makes recommendations to management for settlement amounts outside of authority limits.

• Maintains accurate and current claim file documentation throughout the claims process for complex claims.

• Proficient knowledge of estimating technology platforms to prepare claims estimates in order to manage complex property insurance claims.

• Serves as a resource for less experienced staff, providing informal coaching as appropriate.

• Recognizes and solves obstacles that occurs in the claims process without supervisory approval.

• May require limited travel to resolve claims and conduct in-person inspections.

What you have:

• High School Diploma or GED

• 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages

• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire

• Proficient knowledge of Xactimate or similar estimating platform

• Advanced knowledge estimating losses of moderate complexity

• Proficient knowledge of property claims contracts and interpretation of case law

• Proven negotiation, investigation, communication and conflict resolution skills

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed

• Developing knowledge of residential construction

What sets you apart:

• US Military service or a Military spouse/domestic partner

• Prior experience adjusting property claims using virtual technologies

• Prior property field adjuster experience handling DWG, APS and ALE adjustments

• Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Xactimate Level 1 and/or Level 2 certification

• Prior deployments in support of catastrophes

• Currently hold an active Adjuster License

• Currently reside within or have the ability to self-relocate within Richmond, VAarea

• Bachelor's degree

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070.00 -$112,920.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking three talented Agile Coach Seniors for our San Antonio, TX location or any of our main campus locations to include Plano, TX, Phoenix, AZ, Colorado Springs, Tampa, FL, or Charlotte, NC. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds -collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager.

The candidate selected for the position will have an opportunity to join a Tech team and lead agile transformations across the enterprise.

Coaches and mentors agile delivery roles at the team and program levels including Scrum Masters, Product Owners, team members, Release Train Engineers, Product Managers, Architect stakeholders and managers/directors to apply agile principles, practices, and frameworks in order to deliver compliant high value business capabilities. Serves as a subject matter expert on fundamental agile practices in Scrum and Kanban, dev ops and applications of principles as needed. Begins to cultivate a specialty field of coaching (portfolio, delivery, business, dev ops, etc.) Embraces servant leadership and displays behaviors that come with the key mindset shifts associated with being agile and the culture shift at USAA. Identifies opportunities for continuous operational and/or team improvements.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history --and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Delivers hands-on coaching to individuals, teams, and/or programs in all aspects of Scrum and Kanban, including but not limited to daily routines, self-organization, collaboration, iterative development, managing flow and limiting work in progress (WIP).

• Drives continuous improvement to create higher performing programs and teams, including guiding and influencing the use of key metrics and diagnostics for improvement and decision making.

• Leads in the creation and delivery of Agile training for business and IT resources in alignment with USAA standards and procedures.

• Advances best practices in Scrum, Kanban and Scaled Agile Framework.

• Develops and maintains stakeholder relationships supporting agile product development.

• Remains informed about corporate policies and procedures, practices, industry trends and best practices concerning Agile.

• Works with individuals, teams, and programs to discover their needs, while ensuring alignment with the organizational strategy.

• Trains and mentors Agile Coach candidates.

• Works within the Agile communities of practice to improve processes and engagements.

Minimum Requirements:

• Bachelor's degree in related field of study; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience performing in multiple Agile roles, to include 4 years of experience as an Agile Coach or working in a similar role in a lean or scrum environment.

• Strong business acumen and advanced knowledge of the software development lifecycle and methodologies.

• Advanced understanding of Agile risk management practices and Lean-Agile methodologies, practices, and tools (i.e. Jira/Rally).

• Demonstrated ability to influence change at the leadership level and team level.

• Previous experience in Product Ownership, as a Scrum Master or with the agile methodology, enabling enterprise-wide Agile transformation.

Preferred Experience:

• 6 plus years of agile transformation experience in a technology, engineering, and application type of organization.

• Proven record of successfully leading tech organizations, teams, and individuals to adopt agile practices and methods while embedding agile values and mindsets.

• Experience of agile software development

• Strong understanding and experience of Scrum and Kanban

• Solid experience as a Scrum Master

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200 - $158,900*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

• Relocation assistance is Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Our Credit Risk Analytics team supports, enables, and solutions the data and analytics needs of the Top & Emerging Risk. This outstanding opportunity will enable the Credit Risk professional to collaborate with others across business divisions, risk management, and the USAA Enterprise in the translation of business needs into credit risk requirements and the fulfillment thereof.

The credit risk analytics manager senior will:

- Produce macroeconomic reporting and insights related to retail credit risk

- Identify and analyze emerging risks across USAA's retail credit portfolio

- Provide support to the Top & Emerging Risk team through an independent and robust Data Analytics program including:

o Data acquisition

o Data preparation

o Data wrangling

- Analyze macro model results and ensure compliance with model governance standards, including model validation support

- Analyze drivers, model monitoring, effective communication, and developing materials for quarterly reviews conducted with senior management.

- Collaborate with other analysts on the team to understand their data needs, provide solutions, and prepare presentation materials for Working Group, Committees and the Board

Manages quantitative credit/behavioral/financial analytics or predictive modeling to assess risks and opportunities and provides recommendations for Bank consumer portfolios. Provides effective challenge for risk and strategy proposals.

This position is offered as Hybrid out of one our main HUB's; Phoenix AZ, San Antonio TX, Plano TX, Colorado Springs Co, Charlotte NC, and Tampa FL

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Applies industry leading practices and analytical rigor to manage and assess risks and opportunities across the Bank's consumer portfolios and translates results into strategic solutions.

• Partners to deliver on Bank strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and clearly communicating information and insights to key stakeholders and leadership.

• Applies industry knowledge to develop advanced and nuanced quantitative analysis utilizing extensive internal and external data sources to bring structure and clarity to ambiguous and challenging problems.

• Challenges risk proposals in designated risk area of credit, market, operations, product, or strategic,,) through detailed research and vetting, leveraging banking product, regulatory and industry knowledge, and critical thinking skills to ensure strong portfolio performance outcomes.

• Designs, builds, and may assist in maintaining effective risk management frameworks that enable identification, measurement, and mitigation of risk in a complex environment.

• Develops and oversees comprehensive risk reporting in support of management and committee oversight of existing and emerging risks.

• Designs complex financial risk sensitivity analysis.

• Provides thought leadership, coaching, and mentoring to team members regarding analytics and risk management.

• May execute or implement advanced credit and/or financial modeling infrastructure.

Minimum Requirements:

• Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 6 years experience in an analytical field or work focused on leading risk management execution, assessments or advanced analytics OR 4 years experience in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical field OR an equivalent level of demonstrated competencies in industry leading risk management execution, advanced analytics, and risk assessments.

• 2 years prior analytical experience in a financial services or highly regulated environment.

• Experience delivering cross functional action plans by communicating complex analytical insights and compelling risk mitigating solutions.

• Experience developing and maintaining analytical reporting.

• Experience applying critical thinking skills to support successful performance outcomes.

• Demonstrated awareness of relevant laws, rules and regulations, such as guidance and requirements associated with OCC Heightened Standards

• Strong knowledge of current analytical coding languages such as Python, SAS, or SQL.

Preferred Experience:

• Knowledge of emerging risk credit trends, combining quantitative and qualitative methods

• Excellent verbal and written communication and interpersonal skills required with ability to present complex and critical issues to management

• Strong understanding of machine learning methodologies and use cases desirable

• Have a strong understanding the following tools: SAS, Python, R, or PY Spark

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200.00 - $158,900.00 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO, or Charlotte, NC. This position also has the option to be remote.

Responsible for the successful strategic implementation and performance of the Bank's transaction processing systems and suppliers. Leads the execution of a robust testing function that solidifies systemic soundness to create an environment that is adaptable to change. This includes aligning to USAA Enterprise and Bank's goals and strategic vision for the development of system components required for processing accounts on the member level. Responsible for implementing approved strategies impacting functional area infrastructure. Accommodates risk models and system designs that maximize effectiveness and minimize bank losses. Maintains the integrity of the Bank's global test design that delivers the strategies and P&SA responsibilities for USAA products, strategy integration and system's successful execution.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks and Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Manages Banking infrastructure systems to support the implementation of system designs and processes that enable the achievement of strategic systems initiatives developed for the delivery of USAA Bank products to USAA members.

• Researches, introduces, and implements new technologies that align with best practices and maximize contact channels for the effectiveness of products and services being accessed by members in a timely manner.

• Delivers on Board and/or SOCC approved systems infrastructure to support functional area strategies successfully.

• Manages all technical aspects of business support for applicable applications and suppliers.

• Ensures compliance with bank regulatory requirements and maintains awareness of risk management practices throughout the delivery of business transaction processing systems.

• Initiates and introduces control procedures, processes, techniques, and analytical reporting to achieve and sustain top tier performance. Identifies issues and partners within IT to escalate and resolve priority issues in a timely manner.

• Maintains awareness of changes in security risks, security measures, and computer systems.

• Makes recommendations to improve efficiency and reduce costs.

• Stays up to date on latest technologies, standards, and tools and provide vision, ideas and strategies to help move the organization to the next phase of growth.

• Manages vendor performance to ensure excellent service is provided and is in alignment with business objectives.

Minimum Education and Experience:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of process management and systems development experience within Banking Operations.

• 5 years of process control and test design experience.

• 3 years of direct team lead or management experience.

• Expert knowledge of numerous systems, how they interface and process implications to rolling out new/upgraded systems required.

• Knowledge of applicable Banking laws and regulations to include but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Successful working experience within security risk management in a relates process technology and operations in the financial services industry.

• Experience aligning information security compliance with regulations governing security processes, systems and frameworks

• Knowledge of, and experience with security audit requirements and processes in Bank Operations.

• Extensive experience in core financial institution application systems and credit/debit card systems.

• Knowledge of federal laws, rules, and regulations to include: UDAAP/UDAP, Regulation CC, Regulation E (EFTA), TILA/REG Z, Regulation B (ECOA).

Preferred Skills:

• 5+ Years leadership experience in a high volume Core Banking transaction processing production team.

• 5+ Years critical supplier management for core banking applications.

• 5+ years working in Agile delivery teams.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO, or Charlotte, NC. This position also has the option to be remote.

The Technical Product Manager has a deep understanding of their business and the correlated technology domains. They facilitate the creation of data-driven business and technology strategies to achieve operational objectives and influence cross-functional teams to ensure business and technology objectives are aligned with clear action plans to deliver solutions. They are responsible for assisting the business in identifying and managing risks, performance issues, and controls related to their domain. They must also be able to set context and goals with their project teams and monitor systems on a recurring basis.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks and Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standard, and procedures for business activities.

• Leads the identification and monitoring of Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.

• Leads business and IT teams through the analysis of industry technical solutions to recommend, develop, define, and implement technology solutions that align to strategic objectives.

• Collaborates with cross-functional teams to identify dependencies that impact strategic roadmaps.

• Works with IT to understand industry technical solutions to drive build vs. buy recommendations.

• Leads product/capability solution sessions.

• Oversees changes to platform environment and communicates API capabilities for strategic integration purposes.

• Leads collaboration with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.

• Prepares data driven presentations and other forms of communication to clearly communicate prioritization discussions, and product backlog and releases.

• Consistently provides guidance and mentoring to team members and acts as an escalation point to ensures issues are resolved.

Minimum Education and Experience:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics and system design/ownership.

• Demonstrated ability taking a concept from ideation to launch

• Extensive experience in technical program/product management gathering requirements, finding system efficiencies, and recommending solutions across cross-functional areas.

• Proven ability to leverage existing data and implement new attributes so that decisions are data-driven while still balancing product quality and speed-to-market.

• Deep knowledge of business domain laws and regulations.

• Expert knowledge of Project Management/agile scrum process and agile product owner role.

• Expert knowledge in Business Case and CBA development related to both revenue driving and expense saving benefits.

• Expert ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.

• Excellent communication and presentation skills and demonstrated leadership and ability to influence peers and leaders without formal authority.

Preferred Skills:

• 3+ Years data analysis to understand transaction trends and data quality of Core Bank capabilities.

• Prior IT integration background to document detailed requirements to include functional and non-functional requirements.

• 5+ years working in Agile delivery teams.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented User Experience (UX) Designer- Mid Level for our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL; or Charlotte, NC facility. This position may also have the option of working remotely in the continental U.S. with occasional travel as requested.

The candidate selected for this experience will work within a delivery-focused design team supporting Life Company products and services. They will be supported by a mature, centralized design practice, providing them with the opportunity to confidently grow their knowledge and skill across a wide variety of design disciplines.

Contributes within high-performing, cross-organizational teams by applying working knowledge and experience in the practice of human-centered design. Assists in the research, ideation, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design as a strategic partner by working to craft, iterate, and deliver solutions that align with member needs.

Job Requirements

Job Description

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Supports design team in defining business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.

• Assists in the facilitation of cross-functional human-centered design sessions and group discussions to drive shared understanding and provide design solutions

• Collaborates with team members to deconstruct moderately complex problems into a clear and achievable workstream with support and direction for decision making.

• Navigates all parts of their workstream from discovery to implementation through the development of research deliverables, design artifacts, and prototypes.

• Participates in the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights. Works mostly self-directed to create end-to-end member experiences and documentation of work by leveraging proficiency in interaction design, visual design, and/or content design.

• Consistently and effectively presents work, articulates dependencies and communicates a clear rationale for decisions.

• Demonstrates a working understanding of human-centered and service design principles and can leverage relevant methods to solve discrete design problems.

Minimum requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.

• Demonstrated experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.

• A portfolio that demonstrates working experience designing digital experiences for mobile and web-based applications.

• Facilitation, collaboration and consensus-building skills, with experience presenting to cross-functional teams.

• Demonstrated ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.

• Demonstrated working understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.

• Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)

• Strong written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.

• Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.

Preferred experience:

• Foundational experience with qualitative research methods.

• Demonstrated experience utilizing a Design Language System.

• Two or more years of experience in a federally regulated industry.

• Intermediate understanding of technical, systemic, and business considerations in the financial services industry.

• Interaction Design is a core part of your craft

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $72,900- $131,400 .*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Health Solutions Specialist The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products.

Job Requirements

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.

• Asks questions to discover key information and life events and understand need or problem. Documents relevant information.

• Recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales

• techniques and persuasion skills and implements recommendation(s).

• Educates the member on how regulatory changes will impact a product.

• Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.

• May provide limited member servicing support.

• Ensures adherence to company and regulatory practices.

• Supports enterprise business goals through the achievement of individual referral and product acquisition goals.

• Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.

• Employees in Health Solutions work with brokered products and act as an agent for the member.

Minimum Education:

• High School Diploma or General Equivalency Diploma required.

• Required maintenance of Life and Health license.

• Required annual completion of AHIP and Broker/Carrier appointments.

Minimum Experience:

• 1+ years customer service/sales experience.

• Experience delivering frequent written and oral communication.

• Experience acquiring and applying new concepts and information.

• Experience processing and analyzing information.

• Experience fulfilling requests and meeting deadlines.

• Experience resolving conflict and negotiating.

• Experience multi-tasking in an operating systems environment.

• Experience participating in or leading teams.

• Successful completion of a job-related assessment may be required.

Preferred Experience

• Prior experience using Connecture during an annual election period

• 1 - 2 years Medicare Sales experience in a call center environment

• Experience selling Medicare Advantage products/services

• Currently working in Retirement Income Or life Specialization

• Have worked with PRG, Strategic Staffing Solutions, Millennium Group

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Health Solutions Specialist The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products.

Job Requirements

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.

• Asks questions to discover key information and life events and understand need or problem. Documents relevant information.

• Recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales

• techniques and persuasion skills and implements recommendation(s).

• Educates the member on how regulatory changes will impact a product.

• Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.

• May provide limited member servicing support.

• Ensures adherence to company and regulatory practices.

• Supports enterprise business goals through the achievement of individual referral and product acquisition goals.

• Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.

• Employees in Health Solutions work with brokered products and act as an agent for the member.

Minimum Education:

• High School Diploma or General Equivalency Diploma required.

• Required maintenance of Life and Health license.

• Required annual completion of AHIP and Broker/Carrier appointments.

Minimum Experience:

• 1+ years customer service/sales experience.

• Experience delivering frequent written and oral communication.

• Experience acquiring and applying new concepts and information.

• Experience processing and analyzing information.

• Experience fulfilling requests and meeting deadlines.

• Experience resolving conflict and negotiating.

• Experience multi-tasking in an operating systems environment.

• Experience participating in or leading teams.

• Successful completion of a job-related assessment may be required.

Preferred Experience

• Prior experience using Connecture during an annual election period

• 1 - 2 years Medicare Sales experience in a call center environment

• Experience selling Medicare Advantage products/services

• Currently working in Retirement Income Or life Specialization

• Have worked with PRG, Strategic Staffing Solutions, Millennium Group

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

This role offers a remote work location.

Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks and Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further.

• Facilitates the integration of the analytic strategy and business strategy.

• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.

• Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

• Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.

• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution.

• Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions.

• May provide guidance and on-the-job training to team members.

Minimum Education and Experience:

• Bachelor's Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of data & analytics or strategy consulting experience; OR a minimum of 4 years of data & analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data/analytics, strategy consulting or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.)

• Experience identifying business needs and managing strategic plans driven by qualitative/quantitative analysis and market insights.

• Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions.

• Experience performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python).

Preferred Skills:

• Ability to develop actionable insights to optimize business performance.

• Strong collaboration skills with ability to work across cross-functional teams.

• Experience with Consumer Lending products such as Auto loans.

• Ability to leverage internal and external data sources to solve business problems.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a Knowledge Manager - Process Owner to join the team in our San Antonio, TX Home Office.

This is a hybrid role. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee's manager.

Responsible for the creation and maintenance of related processes, analyzing data, and collaborating with team members and key stakeholders to assess, enable, and implement effective content and Knowledge Management needs and solutions. Applies an intermediate understanding of and defines requirements for the related Digital and Technology products. Works with cross functional team members in the development and implementation of key content management initiatives.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Accountable for day-to-day management of a compliant, controlled, efficient, and effective process, including identifying and implementing refinements and solutions for knowledge-related processes and guidelines for processes with mid to high-level complexity.

• Applies proficient knowledge of the industry and business and aligns business deliverable processes and capabilities with business needs.

• Plans, coordinates, and executes activities for mid to high-level complex knowledge-related projects using project management methodology, such as for items related to the establishment and refinement of the knowledge article content standard.

• Develops and delivers communication and engagement plans for customers and impacted stakeholders.

• Participates in development and/or maintenance of business analytics and decision support solutions to identify trends and opportunities for improvements to business process and customer processes.

• Identifies, engages, influences, and leads business stakeholders and subject matter experts on process improvements within a particular Experience.

• Assists with translating Digital or Technology product and experience opportunities (customer -needs- and -wants- as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drives development of execution strategy.

• Creates Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.

• Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.

• Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.

Minimum Requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience assessing, enabling, and implementing effective content and Knowledge Management needs and solutions

• Demonstrated knowledge and application of Digital/Technology Product Management experience to include Digital/Technology experience in Innovation, User Experience, Process Engineering, or Analytics.

• Proven understanding of Knowledge Management principles and processes with the ability to clearly articulate to others

• Strong communication and collaboration skills with demonstrated ability to communicate with all levels of management and staff

• Ability to use communication and collaboration skills and information management technologies effectively to navigate the information and knowledge environment

• Proficient knowledge of project management tools and methodologies

Preferred Experience:

• SharePoint proficiency

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300- $119,500*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

This role leads the strategic execution of technology in support of USAA's Property & Casualty (P&C) business. In this role, the Executive is responsible for the full life cycle of compliant information technology activities, including strategy, planning, design, development, execution, optimization, transformation, and technical vision to fully support P&C's information technology function. This role drives innovation and adoption of industry standard methodologies across current and emerging technologies within digital, mobile, cloud, data, collaboration and core processing solutions that support P&C policy administration for personal and commercial lines of business, claims, financials and data & analytics. As a key member of the Executive Management Team, this executive provides organizational leadership and technical vision, coupled with strong discernment to deliver an efficient, sound, and industry leading technical platform, enabling a digital first organization. Responsible for a portfolio which includes critical application development to include the build, maintenance and standards of technology crucial in USAA's P&C operations

Job Requirements

Managerial Responsibilities:

• Leads the design and execution of USAA's P&C technology strategy, considering USAA's business strategy and complex regulations and multifaceted supervisory expectations, including how they apply in a matrixed commercial environment.

• Optimizes USAA's P&C Information Technology (IT) performance management, first line of defense risk management, and vendor management capabilities.

• Leads the contractual, commercial, and operational working relationships with vendors to drive effective delivery of IT services to the P&C business.

• Oversees a team responsible for developing and driving technology strategies which are aligned with Enterprise and P&C business's strategic and operational objectives.

• Assesses technologies and sees opportunities to increase business agility and manage complexity.

• Controls the activities of USAA employees and 3rd Party IT professionals engaged in application development and maintenance of cross business unit Enterprise IT systems.

• Ensures the overall delivery of all Enterprise project application development efforts to include strategic milestones and Board of Director Projects. Represents IT as the key consultant and strategic partner with USAA executive management in the development of global technology solutions for meeting business requirements and ensuring necessary and preemptive operational changes.

• Proactively designs infrastructure and develops scalable systems for the Enterprise.

• Provides technology strategies and advice that align and support USAA enterprise system initiatives. Ensures that appropriate technology systems are employed and maintained to deliver excellent experiences for our members to include the identification of business alternatives, systems development, software acquisition, and ongoing systems maintenance.

• Develops technical talent with the requisite data and technology capabilities to deliver performance and results - including the identification, development and retention of talent with requisite technology capabilities.

• Role models USAA's mission, core values, culture and desired behaviors - including a sound risk culture.

• Develops technical talent to deliver performance and results - including the identification, development and retention of talent with requisite technology capabilities.

Technical and Risk Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Elevates technology to become a market differentiator and create competitive advantage. Drives innovation and collaboration. Ensures technology serves as more than a utility, but as a business strategy participant and a business leveraging capability.

• Establishes strong relationships with key leaders to drive ongoing and transformational business improvement and efficiencies. Continuously works with functional and business leaders to exchange information, present new methodologies, and discuss new technologies and advancements.

• Drives business alignment for digital, data/analytics and technology across the enterprise to enable and execute the P&C business strategy.

• Provide thought-leadership and vision regarding IT modernization balancing investments in legacy technology and core operating functionality, while investing for the future to enable digital transformation and the agility to respond to evolving member-facing business requirements.

• Provide policy and guidance to ensure compliance of applications and processes with corporate and regulatory standards. Lead teams in developing and maintaining P&C technology standards that deliver agile business solutions and ensures compliance with established standards and policies.

• Develop and maintain architectural governance, stewardship, and frameworks for leading technology across P&C to ensure adherence to the architecture strategy, principles and framework.

• Accountable for ongoing governance and oversight of multiple vendor and sourcing relationships for information technology roles and resources. Negotiate and handle vendor relationships in order to ensure acceptable service levels as well as influencing future enhancements of application and software functionality.

• Develop and adhere to the technology budget, achieving the balance of maintaining a highly competitive expense ratio while delivering new capabilities and maintaining a stable infrastructure.

• Proactively advise the company on emerging technology and digital trends that are relevant to the company's business initiatives and evolving needs. Maintain an understanding of insurance and financial services industry landscape, customer trends, and current business issues to run a competitive analysis, balance short term and long-term needs, and make appropriate trade-offs that minimize rework and positively impact P&C's organizational competitiveness.

Governance Committees:

Interacts with or participates in enterprise governance committees, such as:

• CAO IT/IS Committee

• P&C Risk

• New Approvals Activity Committee (NAAC)

• Senior Management Committee (SMC)

Minimum Requirements:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 15+ years of experience in technical discipline (e.g., software development, enterprise architecture, solution design, design, development, verification, and validation of applied, descriptive, prescriptive, and predictive analytics) with a proven track record of leading comparable operations (e.g., large insurance or financial services IT operations or large-scale technology transformations) is required.

• 10+ years of people leadership experience in building, managing and/or developing impactful teams is required.

• 10+ years of relevant experience in a large financial institution ($15 billion+ in written premium) in a supervisory role as a technology officer or in a senior IT role directly interacting with executive level stakeholders and/or board of directors on technology-related issues is preferred.

• Experience and understanding of organizational design and the ability to shape and drive large-scale, cross-functional, multi-level programs around people, technology, processes, and tools-balancing long-term strategy with short-term goals.

• Experience leading large-scale software development lifecycle activities.

• Experience bringing to bear agile and Scaled Agile Framework (SAFe) execution methodologies.

Regulatory Understanding:

• Experience leading within the structure and regulatory implications of the Department of Insurance state management of the insurance industry, including insurer and product licensing, product regulation, market conduct, financial regulation and consumer services is required.

• Demonstrated understanding of the full spectrum of regulatory actions, including examinations and other supervisory engagement and processes, such as:

• FFIEC IT Handbooks for Information Technology and Information Security

• Control Objectives for Information Technologies (COBIT)

• Understanding of the financial services / banking regulatory environment is preferred.

• Regulatory understanding is for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

Note: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be a comprehensive list of all duties, responsibilities and qualifications of employees assigned this job.

Preferred Experience:

• Deep experience leading modernization at scale for a large insurance carrier.

• Demonstrated accomplishments working across large teams (6,000+) to create value-driven deliveries.

• Significant experience driving transformation of large, complex engineering organizations.

• Demonstrated successes in global workforce management.

• Subject matter expertise in public and private cloud implementations.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $312,600 - 562,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Business Advisor Senior-Credit Card Rewards for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.

• Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery.

• Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions.

• Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.

• Coordinates training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact.

• May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues

• Monitors, develop and communicate audit testing, control testing and examination requests.

• Assists with development and management of operational reporting and provides trend analyses and solutions.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years in lieu of a degree).

• 6 years of project management, process consulting, or business optimization planning experience within the financial services industry.

• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fideility, Metric Stream or other industry related applications.

• Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including managing performance and profitability, in adherence to risk and compliance guidelines.

• Knowledgeable in the applications of Agile process and procedures.

• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.

• Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.

• Advanced knowledge of Microsoft Office.

Preferred Qualifications:

• At least 1 year of banking experience

• Credit card experience or rewards & loyalty experience

• Process mapping experience

• Experience with data analysis tools and techniques

• 2 years of test planning and execution experience

• Experience working or managing third parties

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $80,200--$144,500.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Java Software Engineer for our San Antonio, TX facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager.

The candidate selected for this position is going to work with the Property &Casualty Claim modernization development Team in USAA's Property and Casualty Office. They will work with Java technologies, Financially based projects, and Claims operations clients.

Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Design, develop, code, and test complex technical solutions

• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques.

• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures.

• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming.

• Follows the software development lifecycle.

• Mentors junior engineers and may begin mentoring peer engineers; Review teammates' code

Minimum requirements:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

• OR

• Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT)

• 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s)

• 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

• Experience supporting efforts to address production issues through troubleshooting applications and systems.

• Experience articulating technical challenges and solutions

Preferred experience:

• 4+ years of experience building, integrating, and maintaining REST APIs

• Working experience with Microservices, Spring, Spring Boot, Kafka, Kubernetes and OpenShift.

• Experience with monitoring dashboard visualization tools such as Grafana and Kibana

• Exposure to AWS technologies

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200 - $158,900*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

This position will lead USAA's public relations team for its lines of business (banking, property-casualty, insurance, life insurance) functions. The leader will be responsible for planning, development of campaigns, budgeting and measurement of public relations programs.

Leads a team of Communications Partners in the development and execution of public, member, and employee communication strategies for assigned business unit. Provides counsel and direction to senior business unit leadership regarding communications plans, strategies and/or tactics to ensure products, services and/or business initiatives are effectively positioned with internal and/or external audiences.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Prioritizes, develops and coordinates execution and refinement of assigned business unit communication plans and programs in support of business unit and/or Enterprise business objectives.

• Develops and implements communication plans in support of assigned company's strategic objectives, integrating project components from various sources.

• Works closely with internal communications, member communications, and public communications as well as business partners to integrate and align plan/program deliverables; resolves issues and navigates obstacles to deliver work product.

• Writes, edits, and/or oversees development of appropriately styled communications; may coordinate vital approvals and/or produce and deliver critical messages for senior leaders.

• Responsible for establishing appropriate business metrics to measure the effectiveness of business unit communications.

• Responsible for staying abreast of issues in the insurance, financial services, and corporate communications industries.

• Performs all other duties as necessary.

Minimum Qualifications:

• Bachelor's Degree in Marketing, Communications, Journalism, or a related field required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 or more years of progressive communications related experience

• 3 or more years of direct team lead or management experience

• Subject-matter-expert level writing skills

• Subject-matter-expert understanding of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products

• Subject-matter-expert level of business acumen in the areas of the business operations, industry practices and emerging trends

Preferred Qualifications:

• Knowledge of use of influencers, social media platforms and corporate newsrooms in public relations campaigns

• Knowledge of public relations in the insurance and financial services sector

• Proven track record of successful execution of public relations programs for large corporations

• Experience interacting with and counseling senior executives on handling of media-related topics

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA