Company Detail

Job Description

Purpose of Job

This position will lead USAA's public relations team for its lines of business (banking, property-casualty, insurance, life insurance) functions. The leader will be responsible for planning, development of campaigns, budgeting and measurement of public relations programs.

Leads a team of Communications Partners in the development and execution of public, member, and employee communication strategies for assigned business unit. Provides counsel and direction to senior business unit leadership regarding communications plans, strategies and/or tactics to ensure products, services and/or business initiatives are effectively positioned with internal and/or external audiences.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Prioritizes, develops and coordinates execution and refinement of assigned business unit communication plans and programs in support of business unit and/or Enterprise business objectives.

• Develops and implements communication plans in support of assigned company's strategic objectives, integrating project components from various sources.

• Works closely with internal communications, member communications, and public communications as well as business partners to integrate and align plan/program deliverables; resolves issues and navigates obstacles to deliver work product.

• Writes, edits, and/or oversees development of appropriately styled communications; may coordinate vital approvals and/or produce and deliver critical messages for senior leaders.

• Responsible for establishing appropriate business metrics to measure the effectiveness of business unit communications.

• Responsible for staying abreast of issues in the insurance, financial services, and corporate communications industries.

• Performs all other duties as necessary.

Minimum Qualifications:

• Bachelor's Degree in Marketing, Communications, Journalism, or a related field required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 or more years of progressive communications related experience

• 3 or more years of direct team lead or management experience

• Subject-matter-expert level writing skills

• Subject-matter-expert understanding of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products

• Subject-matter-expert level of business acumen in the areas of the business operations, industry practices and emerging trends

Preferred Qualifications:

• Knowledge of use of influencers, social media platforms and corporate newsrooms in public relations campaigns

• Knowledge of public relations in the insurance and financial services sector

• Proven track record of successful execution of public relations programs for large corporations

• Experience interacting with and counseling senior executives on handling of media-related topics

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Bank Marketing team is the growth engine for the USAA Federal Savings Bank and we passionately market all of our products (credit cards, deposits, consumer loans, and mortgages) to both our members and prospects. We are experts in digital marketing channels and direct mail, and we believe in making data driven investment decisions.

This role is responsible for building a compliant and scalable affiliate program for USAA Federal Savings Bank. Able to frame a strategy based on performance metrics, implement the strategy through publishing partners, and dissect campaigns' performance using data and analysis.

Provides executive oversight of customer acquisition strategy across all bank products, implementation of marketing campaigns, and data-driven investment decisions. Nurtures vital agency and publisher relationships. Interprets data to validate investment decisions and ensures ROI goals are achieved. Identifies and evaluates KPIs for each product and provides concrete recommendations both in terms of investment and UX opportunities.

Experienced people leader that thrives working with cross-functional teams. Effective change agent that can get the job done and push mission forward while managing multiple stakeholder interests and expectations along the way.

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Provides executive level leadership in the development of go-to-market, execution plans, and affiliate channel marketing support plans.

• Acts as a subject matter expert in understanding, collecting and coordinating affiliate channel marketing requirements.

• Accountable for monitoring results via business plan assessment and utilization of channel optimization monitoring tools through implementing changes to plans to drive desired results.

• Identifies new/emerging channels, resources and intermediaries and develops integrated strategies, plans and programs to leverage these opportunities.

• Provides consultation and decision-making support for the development and implementation of new affiliate channel management and optimization capabilities necessary to measure performance, test and learn and drive digital marketing insights.

• Leads Agile Marketing Scrum Masters and aligns with Bank CMO to prioritize efforts and align resources across enablement and execution priorities.

• Researches and keeps abreast of new and emerging industry technologies that can affect the application of channel management and optimization approaches.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Minimum Requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of experience in marketing, developing strategies, managing major initiatives, and delivering results within a complex matrix environment.

• 4 years of people leadership experience in building, managing and/or developing high-performing teams.

• Advanced experience with omnichannel marketing and optimizing in an agile environment.

• Extensive experience using data and metrics to measure impact and resolve improvements.

• Demonstrated knowledge and application of industry-related risk management and compliance framework and guidelines.

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

• Executive-level business acumen in the areas of business operations, industry practices and emerging trends.

Preferred Experience:

• Experience building the affiliate channels for banking products

• Partner management experience

• Technical expertise in affiliate marketing

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $155,400.00-207,200.00-279,800.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

The ED, Diversity, Equity, and Inclusion (DE&I) Strategy, Innovation and Integration is responsible for leading the development of the enterprise DE&I strategy, championing new DE&I innovations within the company, and leveraging DE&I-driven data/analytics for insights and learnings to advance DE&I for our membership and the communities where we live and work. This executive drives enterprise DE&I strategic and operational priorities and measurement; strengthens how USAA meets the unique needs of members from underserved communities; drives a holistic approach to advancing economic mobility in communities; partners with, influences and has the confidence of senior leadership; and advises across the organization on the effectiveness and efficiency of the DE&I strategy. The ED partners closely with the CoSA DE&I advisors to strengthen the CoSA DE&I working teams and serves as the primary EMG-level partner for Corporate Responsibility, Strategy, Marketing, the Innovation Lab, Corporate Development, Supplier Diversity, Military Affairs, Member Insights and People Analytics. This individual is at the center of DE&I strategy in culture, business practices, and work environment through effective contribution to strategic and operational plans, with a particular focus on members and communities.

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Develops, coordinates, and measures implementation of and progress on the enterprise DE&I strategy in partnership with senior leaders across lines of businesses and staff agencies.

• Builds strong relationships across the lines of business and staff agencies to develop a deep understanding of DE&I strengths and opportunities within USAA's work force, products, services, supply chain and community engagement.

• Drives impactful enhancements for USAA's DE&I-related data and analytics initiatives in partnership with People Analytics and Member Insights.

• Ideates, promotes, and strengthens DE&I-driven innovations that enhance products, services, and experiences for USAA members.

• Partners with key stakeholders across the enterprise to strengthen USAA's approach to enhancing economic mobility in communities, with particular focus on education, employment and entrepreneurship and wealth gaps.

• Serves as a trusted advisor to senior leaders and other stakeholders on DE&I topics. Maintains knowledge of best practices for DE&I within the financial services industry and stays abreast of current and emerging DE&I-related developments/trends with the aim of partnering across the enterprise to strengthen access to and the relevance of financial products and services provided to military members, veterans and their families, including in underserved communities; advance inclusive leadership at all levels; cultivate a strong sense of belonging among a highly talented and diverse workforce; enhance USAA's impact in the communities it serves; and strengthen diversity within USAA's supply chain.

• Assesses impact of new DE&I developments/trends and collaborates to incorporate them into current and future strategies, particularly for members and communities. Develops and implements best practices for DE&I-focused action planning.

• Identifies, develops, and fosters strategic relationships with relevant external DE&I organizations, thought leaders, partners, and vendors to maintain USAA's reputation as a DE&I leader and drive change internally and externally. Is a thought partner and thought leader on DE&I.

• Builds and oversees a team of DE&I professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Minimum Requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of progressive experience in DE&I or related field, to include developing and implementing DE&I strategies and strategic initiatives in a large organization.

• 4 years of people leadership experience in building, managing, and/or developing high-performing teams.

• Demonstrated project management skills and ability to successfully manage multiple competing priorities.

• Exceptional communication skills with the ability to communicate complex ideas clearly and concisely.

• Demonstrated track record of leadership in advancing DE&I.

• Deep experience in quantitative analysis and reporting, including market research, trend analysis, benchmarking, and opportunity identification and the ability to translate metrics, research, and trends into strategy.

• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.

• Executive-level business acumen in the areas of business strategy and operations; diversity, equity, and inclusion best practices; current regulatory issues; and emerging trends.

Preferred Experience:

• Experience leading DE&I programs in a corporate environment

• Experience crafting presentations for board members and senior executives

• Track record of designing and implementing DE&I strategies

• Experience working within a Fortune 500 company, preferably within banking or insurance.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200.00-180,300.00-243,500.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

The Director, Data Science - Retail Banking Strategy leads a team of advanced data and analytics professionals passionate about developing machine learning and artificial intelligence solutions crafted to support go-to-market, personalization, and operational optimization strategies across deposit, payments, credit cards, and consumer lending products and services.

Applies technical skill and in-depth understanding of business processes and practices to influence the creation and execution of operational and strategic plans. Partners with IT and other areas to build major improvements to analytical processes and systems. Advises Senior Leadership on the development of data science solutions and long-term goals and or strategies. Maintains relationships with academic and industry leaders with vision to ensure the enterprise has access to groundbreaking thinking and technologies.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are encouraged to live a commutable distance from one of our offices in San Antonio, TX or Plano, TX.

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Collaborates with other analytical leaders to fulfill the strategic direction of the business through data and information exploration, research of emerging technologies or analytical techniques and long-term defined/project specific strategic assignments.

• Coordinates and implements the exploration of promising new technologies, analytical methods, and data sources (internal to USAA & external) that have potential to contribute to the enterprise.

• Partners with enterprise analytical and IT teams to build USAA core capabilities and processes.

• Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts.

• Understands the business direction, and environment and strategies to identify and recommend solutions that influence decision makers and inspire change.

• Advises the design and construction of large and sophisticated data sets from large amounts of structured and unstructured data (internal and external) to enable analytical solutions.

• Builds and leads a hard-working team of experts in sophisticated analytics; develops team reputation as highly skilled experts in the field of data science.

Minimum Qualifications:

• Master's degree in Computer Science, Applied Mathematics, Quantitative Economics, Statistics, or related field; 6 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of experience in predictive modeling, large data analysis and computer science.

• 3 years of direct management experience.

• Experience in stochastic modeling, machine learning, and other sophisticated mathematical techniques (e.g., neural nets, simulation, graph analysis).

• Expert in at least one compiled language (e.g., Java, C) and one dynamic scripting language (e.g., Python, PERL, Ruby).

• A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent).

• Extensive background in data mining and statistical analysis.

• Excellent pattern recognition and predictive modeling skills.

• Knowledge and application of Data Science principals and experience with data science methodologies.

• Experience with the following statistical and predictive modeling approaches: Gaussian Process; Markov Models; Hierarchical Clustering; K-Means; Linear Regression; Logistic Regression; Monte Carlo Simulation; Neural Networks.

• Deep technical skills, consulting experience, and business savvy to collaborate with all levels and fields within our customers' organization.

• Demonstrated ability to communicate ideas with team members and/or business leaders to convey and present very technical information to an audience that may have little or no understanding of technical concepts in data science.

Preferred Qualifications:

• US military experience through military service or a military spouse/domestic partner.

• Graduate degree (MA/MS/PhD) in Data Science, Applied Statistics/Mathematics, Business Analytics/Administration, Engineering, Economics, Finance, or a related field.

• 6+ years of direct management experience, including at least 3 years leading highly technical teams of data scientists, decision scientists, business intelligence analysts and/or business strategy analysts.

• 6+ years of experience producing insights and recommendations for Retail Banking product lines across Pricing, Marketing, Sales, Channels, Risk, Portfolio Management, Regulatory Compliance, and Customer Experience.

• 6+ year of experience working on strategic initiatives in highly matrixed cross-functional environments.

• Results oriented, customer focused, creative, and persistent problem solver with proven ability to develop, prioritize, empower, and lead multi-functional teams with a diverse set of backgrounds.

• Excellent interpersonal, verbal, and written communication skills focused on effectively delivering presentations of varying technical subject matters to senior management and executive levels.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $155,400 - $279,800 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Lead Communications Director to join our Corporate Communications team.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from our office in San Antonio, TX.

Communication Managers lead and oversee strategic communications planning and implementation for enterprise-level communications through public relations, media communications, employee communication, and reputation and influencer network programs. Counsels and supports senior leadership with communications directives, executive positioning, and public relations activities related to reputation, crises, and issues management. Ensures communications plans, strategies, and/or tactics support business and enterprise goals.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Provides regular counsel and insight to senior management, company leaders, subject-matter experts, and unit staff to develop highly complex effective communication strategies and tactics in support of enterprise strategic initiatives.

• Prioritizes highly complex communication projects and ensures they support enterprise plans for employee, member, and public initiatives. Serves as a key influencer and integrator of strategic objectives across the enterprise.

• Creates strategies that employ communications tactics such as press outreach, online advocacy, social networkinginternal and external social channels, leadership, and other internal and external communication channels, and , publications. Measures the effectiveness of communications strategies to ensure objectives are met.

• Develops and implements highly complex communications plans in support of business objectives and collaborates with colleagues to support positive business outcomes, protect and enhance USAA's reputation, and engage the company's workforce.

• Develops, manages and executes effective messaging, collateral, processes and strategies in support of business initiatives; craft key messaging for use with federal and local regulators .

• Partners with various teams within the Marketing & Communications Organization (e.g. Social Business, Content Strategy & Development) and with key enterprise partners in the development of collateral to be used across all mediums, including print, web, email, video, and social media to help deliver the messages on the identified channels.

• Maintains a command of USAA strategies and possesses in-depth knowledge of financial services industry issues and trends, and actively seekings to link those issues to ongoing or emerging employee, member and/or public communications opportunities.

• In support of public affairs, leads and/or partners in the development and implementation of all communications to include crisis management, legislative, regulatory and litigation communications. Manages message development and builds relationships with third-party groups.

• Develops and manages grassroots communications with influential groups. Develops relationships with the news media to leverage USAA's reputation.

• In support of social media, partners with the Social Business team to plans, directs, and executes USAA's social media strategy to protect, sustain, and enhance USAA's reputation .

• Develops and mentors junior team members.

Minimum Qualifications:

• Bachelor's Degree in Communications, Journalism, Marketing, or a related degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 or more years of progressively responsible experience in internal and/or external communications (including employee communications), preferably within the financial services industry to include media relations experience working with media outlets at national, regional or local levels.

• Subject matter expert writing and editing skills and excellent verbal communication skills.

• Subject-matter-expert knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.

• Subject-matter-expert level in communication industry practices and emerging trends required.

• Experience in translating business objectives into integrated communication strategies and tactics that drive business performance.

• Project management and collaboration experience including managing cross-functional projects from inception to completion.

Preferred Qualifications:

• Demonstrated experience moving at a fast pace creating comprehensive, innovative & creative communication strategies, plans and tactics.

• Experience with promotional, risk mitigation and strategic change storytelling, FAQs, speech writing, video, and graphic design.

• AP style expert.

• Demonstrated ability to navigate ambiguity, then deliver proven outcomes.

• Passionate about the employee experience.

• Able to articulate risks and deliver mitigation strategies.

• Ability to influence all levels of the organization, including Senior Executives, and teammates.

• Previous experience with workflow tools.

• Ability to juggle competing priorities and deliver with pace, precision, while balancing client perspectives.

• Move at a fast clip, carry significant workload, and deliver against it.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700 *.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Health Solutions Specialist The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products.

Job Requirements

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.

• Asks questions to discover key information and life events and understand need or problem. Documents relevant information.

• Recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales

• techniques and persuasion skills and implements recommendation(s).

• Educates the member on how regulatory changes will impact a product.

• Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.

• May provide limited member servicing support.

• Ensures adherence to company and regulatory practices.

• Supports enterprise business goals through the achievement of individual referral and product acquisition goals.

• Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.

• Employees in Health Solutions work with brokered products and act as an agent for the member.

Minimum Education:

• High School Diploma or General Equivalency Diploma required.

• Required maintenance of Life and Health license.

• Required annual completion of AHIP and Broker/Carrier appointments.

Minimum Experience:

• 1+ years customer service/sales experience.

• Experience delivering frequent written and oral communication.

• Experience acquiring and applying new concepts and information.

• Experience processing and analyzing information.

• Experience fulfilling requests and meeting deadlines.

• Experience resolving conflict and negotiating.

• Experience multi-tasking in an operating systems environment.

• Experience participating in or leading teams.

• Successful completion of a job-related assessment may be required.

Preferred Experience

• Prior experience using Connecture during an annual election period

• 1 - 2 years Medicare Sales experience in a call center environment

• Experience selling Medicare Advantage products/services

• Currently working in Retirement Income Or life Specialization

• Have worked with PRG, Strategic Staffing Solutions, Millennium Group

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Business Applications Analyst Senior for our San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO, or Charlotte, NC facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO, or Charlotte, NC. This position also has the option to be remote.

The candidate selected for this position will work within the vendor (Fiserv) supported Credit Card processing applications and provide support for items such as PCF, DQ, ACS, DMM, TLP, MLP, Rules, Credit Bureau Reporting, Pricing, Fees, Promotions, Payment Allocation, Statements, Plastics, etc.

Provides complex analytical, business, and technical support related to strategic business functions, process, and applications/IT platforms. Leads and participates in efforts supporting business analysis and decision-making processes including creating, implementing and maintaining application solutions to meet the needs of a business or organization. Proposes changes to business processes to better align to business need.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities.

• Maintains advanced understanding of business processes, applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions.

• Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed.

• Research complex business issues requiring advanced knowledge of business principles and theories.

• Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.

• Leads and participates in the design and administration of standards and policies regarding application/IT platform and end user customer documentation.

• Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.

• Provides work direction and coaching to team members and may provide input on performance and development plans.

Minimum requirements:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.

• Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.

• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.

• Advanced knowledge of Microsoft Office tools.

• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.

• Successful completion of an analyst assessment may be required.

Preferred experience:

• US military experience through military service or a military spouse/domestic partner.

• Above average experience with credit card configuration and business rule settings.

• Above average experience with credit card applications and integration of configuration and business rule settings.

• Above average experience with credit card networks and processing.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200 - $158,900*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Business Advisor Senior-Credit Card Rewards for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.

• Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery.

• Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions.

• Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.

• Coordinates training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact.

• May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues

• Monitors, develop and communicate audit testing, control testing and examination requests.

• Assists with development and management of operational reporting and provides trend analyses and solutions.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years in lieu of a degree).

• 6 years of project management, process consulting, or business optimization planning experience within the financial services industry.

• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fideility, Metric Stream or other industry related applications.

• Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including managing performance and profitability, in adherence to risk and compliance guidelines.

• Knowledgeable in the applications of Agile process and procedures.

• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.

• Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.

• Advanced knowledge of Microsoft Office.

Preferred Qualifications:

• At least 1 year of banking experience

• Credit card experience or rewards & loyalty experience

• Process mapping experience

• Experience with data analysis tools and techniques

• 2 years of test planning and execution experience

• Experience working or managing third parties

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $80,200--$144,500.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

This position will lead USAA's public relations team for its lines of business (banking, property-casualty, insurance, life insurance) functions. The leader will be responsible for planning, development of campaigns, budgeting and measurement of public relations programs.

Leads a team of Communications Partners in the development and execution of public, member, and employee communication strategies for assigned business unit. Provides counsel and direction to senior business unit leadership regarding communications plans, strategies and/or tactics to ensure products, services and/or business initiatives are effectively positioned with internal and/or external audiences.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Prioritizes, develops and coordinates execution and refinement of assigned business unit communication plans and programs in support of business unit and/or Enterprise business objectives.

• Develops and implements communication plans in support of assigned company's strategic objectives, integrating project components from various sources.

• Works closely with internal communications, member communications, and public communications as well as business partners to integrate and align plan/program deliverables; resolves issues and navigates obstacles to deliver work product.

• Writes, edits, and/or oversees development of appropriately styled communications; may coordinate vital approvals and/or produce and deliver critical messages for senior leaders.

• Responsible for establishing appropriate business metrics to measure the effectiveness of business unit communications.

• Responsible for staying abreast of issues in the insurance, financial services, and corporate communications industries.

• Performs all other duties as necessary.

Minimum Qualifications:

• Bachelor's Degree in Marketing, Communications, Journalism, or a related field required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 or more years of progressive communications related experience

• 3 or more years of direct team lead or management experience

• Subject-matter-expert level writing skills

• Subject-matter-expert understanding of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products

• Subject-matter-expert level of business acumen in the areas of the business operations, industry practices and emerging trends

Preferred Qualifications:

• Knowledge of use of influencers, social media platforms and corporate newsrooms in public relations campaigns

• Knowledge of public relations in the insurance and financial services sector

• Proven track record of successful execution of public relations programs for large corporations

• Experience interacting with and counseling senior executives on handling of media-related topics

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

This position will lead USAA's public relations team for its lines of business (banking, property-casualty, insurance, life insurance) functions. The leader will be responsible for planning, development of campaigns, budgeting and measurement of public relations programs.

Leads a team of Communications Partners in the development and execution of public, member, and employee communication strategies for assigned business unit. Provides counsel and direction to senior business unit leadership regarding communications plans, strategies and/or tactics to ensure products, services and/or business initiatives are effectively positioned with internal and/or external audiences.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Prioritizes, develops and coordinates execution and refinement of assigned business unit communication plans and programs in support of business unit and/or Enterprise business objectives.

• Develops and implements communication plans in support of assigned company's strategic objectives, integrating project components from various sources.

• Works closely with internal communications, member communications, and public communications as well as business partners to integrate and align plan/program deliverables; resolves issues and navigates obstacles to deliver work product.

• Writes, edits, and/or oversees development of appropriately styled communications; may coordinate vital approvals and/or produce and deliver critical messages for senior leaders.

• Responsible for establishing appropriate business metrics to measure the effectiveness of business unit communications.

• Responsible for staying abreast of issues in the insurance, financial services, and corporate communications industries.

• Performs all other duties as necessary.

Minimum Qualifications:

• Bachelor's Degree in Marketing, Communications, Journalism, or a related field required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 or more years of progressive communications related experience

• 3 or more years of direct team lead or management experience

• Subject-matter-expert level writing skills

• Subject-matter-expert understanding of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products

• Subject-matter-expert level of business acumen in the areas of the business operations, industry practices and emerging trends

Preferred Qualifications:

• Knowledge of use of influencers, social media platforms and corporate newsrooms in public relations campaigns

• Knowledge of public relations in the insurance and financial services sector

• Proven track record of successful execution of public relations programs for large corporations

• Experience interacting with and counseling senior executives on handling of media-related topics

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Business Advisor Senior-Credit Card Rewards for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.

• Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery.

• Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions.

• Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.

• Coordinates training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact.

• May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues

• Monitors, develop and communicate audit testing, control testing and examination requests.

• Assists with development and management of operational reporting and provides trend analyses and solutions.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years in lieu of a degree).

• 6 years of project management, process consulting, or business optimization planning experience within the financial services industry.

• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fideility, Metric Stream or other industry related applications.

• Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including managing performance and profitability, in adherence to risk and compliance guidelines.

• Knowledgeable in the applications of Agile process and procedures.

• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.

• Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.

• Advanced knowledge of Microsoft Office.

Preferred Qualifications:

• At least 1 year of banking experience

• Credit card experience or rewards & loyalty experience

• Process mapping experience

• Experience with data analysis tools and techniques

• 2 years of test planning and execution experience

• Experience working or managing third parties

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $80,200--$144,500.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

The Program Test Analyst, Mid-Level: Automation is responsible for performing software testing for USAA's programs and/or systems that support product performance and business operations. Plans, creates and performs tests for release cycles. Reports defects during the testing, troubleshooting and analysis cycle that will result in quality testing. Works in collaboration with internal and external partners to deliver timely feedback and ensure quality product and systems' performance. May perform regression testing and/or compliance review testing of processes affected by system enhancements and Program Releases. Ensures all activities are performed in compliance with applicable laws, regulations, policies and procedures.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from our office in San Antonio, TX.

Job Requirements

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Collaborates with business subject matter experts to ensure maintenance and accuracy of updated business procedures within the project management environment.

• Crafts robust test scenarios from a business end-user perspective to ensure updated, innovative and quality systems that are within compliance regulations.

• Implements tests and troubleshoots issues to identify the root cause of the resulting problem.

• Triages and reports system defects identified in the testing plan to appropriate partners in IT.

• Keeps leadership advised of testing status. Provides an objective review of testing activities and results. Makes applicable recommendations to deliver an outstanding product.

• Serves in an advisory capacity to internal staff and resolves escalated issues as they arise.

• Sets expectations on testing activities and adheres to timelines related to testing.

• Serves as a resource to less experienced team members.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of relevant business applications and business support experience, to include software or quality assurance testing experience, within a financial services organization.

• Working experience in User Acceptance Testing (UAT) methodologies within agile projects.

• Ability to communicate and effectively write testing rules, standards and scripts.

• Working knowledge of Software Development Life Cycle (SDLC), and and project system of record applications.

• Working knowledge of Banking products and services.

• Foundational knowledge of U.S. banking laws and regulations.

Preferred Qualifications:

• Working knowledge of Java and/or Kotlin for Android automation

• Working knowledge of Swift and/or Objective-C for IOS automation

• Postman experience

• ReadyAPI - Web service framework and Groovy scripting

• Knowledge of RPA or AI based Automation tools such as TESTIM

• Working Knowledge of test management tools such as qTest

• Jira knowledge

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300-$119,500 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

The SVP, CIO Shared Services and Infrastructure oversees USAA's enterprise technology portfolios and provides organizational leadership and technical vision, coupled with strong business acumen and program management oversight, to strategically prioritize initiatives that deliver efficient, sound, and industry-leading technical platforms that are aligned with USAAs enterprise architecture standards. Enables a digital-first financial organization by ensuring USAA's information technology systems are effective, efficient, and that each function has predetermined availability for operating.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Responsible for the overall delivery of corporate technology project application development efforts, to include strategic milestones and Board of Director projects. Serves as a key consultant and strategic partner with USAA senior leadership in the development of technology solutions for meeting business requirements and ensuring necessary and preemptive operational changes.

• Provides oversight of the Agile Center of Excellence that sets the strategy to ensure USAA broadly advances Agile techniques and methods. Directs team in developing and maintaining technology standards that deliver agile business solutions and ensures compliance with established standards and policies.

• Provides oversight of the Technology Transformation team that delivers the overall strategy, oversight and execution of a portfolio of cross-functional strategic initiatives that align to the strategic technology plan.

• Oversees the implementation of IT plans, investments, and development, and creates an IT operating vision that aligns with the overall technology strategy and corporate strategy.

• Drives innovation and adoption of industry best practices across current and emerging technologies.

• In partnership with enterprise executives and key business partners, responsible for the on-going assessment, alignment, and prioritization of the technology components of the Enterprise Portfolio Management Office (EPMO), to include cost, benefits, risks, and strategic alignment.

• Oversees and drives operational planning across information technology, to include core business processes and technologies.

• Sets strategic direction and advocates to the executive council and senior business leaders for appropriate funds to meet business demands.

• Advocates reuse and simplicity of design through delivery and communication of technology standards and guidelines.

• Partners with risk, governance, strategy and privacy leaders to understand privacy and data policies and ensures appropriate implementation.

• Continually re-evaluates USAA operational requirements in light of evolving relevant regulations.

• Develops talent in the technology team to deliver performance and results, including the identification, development, and retention of talent with requisite technology capabilities and industry acumen.

Minimum Requirements:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10+ years of experience in a technical discipline with a proven track record leading comparable operations and programs (e.g. IT operations and large-scale technology transformations) and engaging executive level stakeholders is required.

• 10+ years of people leadership experience in building, managing and/or developing high-performing teams is required.

• Demonstrated understanding of the full spectrum of regulatory actions, including examinations and other supervisory engagement and processes, such as: FFIEC IT Handbooks for Information Technology and Information Security and Control Objectives for Information Technologies (COBIT)

• Proven experience developing technology strategies that reduce complexity, streamline functionality, and maximize return on investment.

• Expert communicator with the ability to effectively summarize and present complex topics to large, diverse audiences.

• Ability to develop successful relationships with internal stakeholders and negotiate and influence at all levels of the organization.

• Extensive experience leading cross-departmental, high visibility initiatives, and driving results and change under demanding timeframes.

Preferred Experience:

• Executive leadership experience in each vertical of a large, complex technology organization (i.e. infrastructure, application development, security, services, etc.).

• Significant experience in large financial institutions.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $271,900 - $489,600.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

This role will be available as remote or hybrid. If physically close to one of our USAA campuses (San Francisco, CA; San Antonio, TX or Austin, TX) we will offer a hybrid work arrangement. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee's manager.

Join the team that's helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving.

Responsible for creating new, modifying existing, and performing ad-hoc reporting in support of business processes and data-driven decision making. Develops an understanding of the business/customer and builds strong relationships with stakeholders. Delivers value through data analysis and reporting and adapts to changing business needs.

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates business projects of moderately complex size and visibility by defining the business problem and identifying data requirements.

• Contributes to the development of moderately complex business solutions, which may include data, reporting, business intelligence or analytics.

• Leverages working knowledge of multiple data structures and sources to perform moderately complex data manipulation using standard data extraction and analytical tools and techniques.

• Develops the business knowledge to recognize the connection between the business operations and analytics to support business strategies and solutions.

• Escalates suggestions for improving the reporting processes.

• Ensures that operational reports are complete and provide accurate data to enable business functions to carry on day-to-day operations.

Minimum Requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2 years of experience in data analysis/extraction, statistics, data management, analytics and/or data reporting.

• Expert knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

• Basic knowledge of data reporting/analysis tools and techniques; requirements gathering; Basic troubleshooting skills.

• Understanding of compliance, risk management, and data security frameworks.

Preferred Experience:

• Advanced SQL experience.

• Property & Casualty industry experience in Auto, Property, Commercial Lines or actuarial experience a plus.

• Bachelor's degree in mathematics, Statistics or related quantitative degree.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $60,300 - $108,600* (this does not include geographic differential it may be applied based on your work location).

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Infrastructure Engineer Lead for either our San Antonio, TX or Plano, TX location. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds -collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager. This position may also have the option of working remotely in the continental U.S. with occasional travel as requested.

We are looking for talented infrastructure engineer responsible for developing design and architecture to support cross domain business capabilities storage solutions. You will work closely with technologists from infrastructure domains and CTO group to create architecture for distributed storage solutions, for both private and cloud. You will focus on the intentional architecture and provide mentorship on emergent architecture to the technical teams. You will have hands-on experience Network Attached Storage, Storage Area Networks, and Data Protection products.

Additionally, provides support to the Enterprise and has an opportunity to significantly impact organizational growth and effectiveness through delivering best in class technology solutions. Engaged in all phases of storage systems and development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing solutions, responding to outages. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored, and controlled

Responsible for creating, modifying, and maintaining infrastructure and individual system components that enable business functions and IT Services. Balance availability, security, efficiency, and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored, and controlled.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history --and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• As a subject matter expert guides team in the design of highly complex, scalable IT systems infrastructure; creates and enforces standards for system change; manages execution for the most complex implementations, ensures service delivery and maintenance tasks are appropriately automated, and Influences and guides monitoring and tooling activities

• Leads resolution of the most complex production issues and guides troubleshooting of end-to-end solutions that span multiple systems

• Provides real-time complex trouble-shooting support for major incidents.

• Work side by side with lead Architecture to establish tech requirements and perform lab testing / data results gathering for tech decisions.

• Identify and implement process improvements; Expert understanding of IT infrastructure management and automating service delivery best practices.

• Collaborates with stakeholders to evaluate and share information about the customer issues and the identification of solutions Provides internal team leadership by mentoring engineers, coaching engineers on design, development, and maintenance of systems and tools, techniques and processes.

• Prioritizes, assigns, and monitors work assignments under the direction of management.

• Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team.

Minimum Requirements:

• Bachelor's degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

• 8 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 3 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management.

• 6 years of experience Implementing technical solutions and providing high quality support for computer hardware, operating systems, or enterprise application software.

• 2 years demonstrated technical leadership experience and/or leading teams.

• Demonstrated experience in successfully partnering with business teams and leaders to design and manage highly available, complex, secure, enterprise infrastructure, and associated components, including servers, storage, network, and virtualized systems, database, client computing, mainframe, public cloud, Infrastructure as Code.

• Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

• Knowledge and advanced understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks

Preferred Experience:

• 2 plus years of demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.

• Experience with Agile framework and processes

• Experience with product roadmap planning, prioritization with product management

• 8 plus years of demonstrated expert level experience in either Network Attached Storage or Data Protection Services

• 6 years of experience addressing operational and non-functional impediments (e.g. scalability, performance, maintainability, load distribution, resilience and recovery, etc.)

• Knowledge of DevOps and automation of storage provisioning.

• Knowledge of cloud storage solutions.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $117,600 - $211,700*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

• Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Business Process Consultant Senior-Pricing Core Capabilities for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

This Bank Business Process Consultant Senior role will support core pricing capabilities within USAA's credit card organization.

Applies advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Engages with key stakeholders to implement sustainable strategic solutions.

• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.

• Leads planning and execution efforts and coordinates activities for highly complex projects.

• Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

• Provides consultation to influence and ensure process is designed to address risk across all activities.

• Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).

• 6 years of experience in business process consulting, process design and/or program/project management experience.

• Advanced knowledge of bank products and processes.

• Experience in implementing and sustaining change/improvements.

• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred Qualifications:

• 2-3 years of experience working in financial services, ideally within credit card

• Knowledge of banking regulations including, but not limited to, Regulation Z, UDAAP, MLA, SCRA

• 2-3 years of experience working within a bank risk framework

• 1-3 years of experience owning, maintaining or building detective or preventative controls

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200--$158,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Data Engineer - Intermediate Level for our San Antonio, TX or Plano, TX facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX or Plano, TX. This position also has the option to be remote.

Within defined guidelines and framework, Data Engineers (DEs) are engaged in all phases of the data management lifecycle. This includes gathering and analyzing requirements, collecting, processing, storing, securing, and archiving data. Develop and maintain technical systems for data reporting and technical solutions utilizing emerging technologies. Partner with the business to ensure data management solutions aligned to business objectives.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Participates in the full life cycle of data engineering to include analysis, solution design, data pipeline engineering, testing, deployment, scheduling, and production support with guidance from senior team members.

• Assists in the implementation of technical solutions for data reporting and analytic systems.

• Assists with designing and writing test scripts to verify data integrity and application of functionality. Reviews functionality of existing test scripts for understanding.

• Demonstrates familiarity with IT Change and Release Management best practices. Deploys data pipeline code with assistance from senior team members.

• Participate in design and code review sessions.

• Actively participates in Agile ceremonies such as daily standup, iteration planning, backlog grooming, and retrospective sessions.

• Develops intermediate familiarity of data management best practices by participating in trainings, reviewing documentation, and reading code from existing solutions.

• Demonstrates knowledge and understanding of business products and processes.

• Assists senior team members in breaking down business features into technical stories and approaches.

• Actively learns about new and emerging technologies in the data engineering space. Seeks to apply learnings in current and future projects.

Minimum requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree; OR Approved certification from CodeUp, Galvenize, VetFIT (Veterans for IT) or eFIT (Employees for IT)

• 2 years of data engineering, data analysis or software development experience implementing data solutions.

• Working Experience in SQL and Relational Databases.

• Strong analytical and problem-solving skills.

Preferred experience:

• Experience with Big Data platforms such as Hadoop, Netezza or Snowflake.

• Working knowledge of Agile methodology and related tools such as Jira.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $72,900 - $131,400*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a dedicated Mid-Level Program/Project Management I to support the Retail Bank Consumer Lending Group. This position is within Consumer Lending and will be assigned to efforts that support Auto, Unsecured, Boat, RV, Motorcycle, and other consumer loans.

The individual selected for this role facilitates and engages in the planning, execution, and delivery of low to moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates a proficient understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key collaborators, vendors and project/program teams to identify mutually beneficial outcomes for contending priorities and negotiate timelines to ensure objectives are met.

For related project experience to be considered outside of a (Program/Project Management OR Change Partner) title, please upload a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe (including percentage of time dedicated to the project, i.e. March2018-May 2019, 50% of time). Failure to provide this documentation may result in disqualification.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX or Phoenix, AZ.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Works closely with cross-functional teams and resources to achieve multiple program and project achievements within established timeframes.

• Assists in the planning and coordination activities for low to moderately complex and work efforts through the development of plans intended to accomplish goals and objectives within prescribed timeframes, scope and budgets.

• Assists in ensuring consistent visibility for teams by monitoring and reporting business objectives, /work efforts achievements, and key indicators.

• Identifies and removes obstacles and impediments to ensure team objectives are met.

• Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

• Ensures compliance with company and regulatory policies and procedures.

• Assists in the creation of the master work efforts plan from the underlying plans (if applicable).

• Supports senior Program / Project Managers in scheduling, prioritization and sequencing for work efforts.

• Establishes overall cadence for communication with impacted team members, and provides framework for underlying work efforts(s) communication plans.

• Participates in creation and adherence to business case.

• Participates in work effort closure activities to determine benefit / business impact realization.

• Assists in managing risk by using risk management practices to address execution challenges associated with quality, schedule and cost, in adherence with risk management framework.

• Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).

• Adheres to governance rigor required for work effort.

• Supports driving the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (8 years total related experience).

• 4 years of experience in project or program management, including planning, tracking and delivery.

• Knowledge and demonstrated application of project management tools and methodologies.

• Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.

• Understanding of risk management policies and procedures.

Preferred Qualifications:

• US military experience through military service or a military spouse/domestic partner.

• Financial service experience.

• Working experience or knowledge of SAFe Scaled Agile Framework.

• Experience leading multiyear, large-scale initiatives, with multiple collaborators and timelines.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900 - $131,400*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Quality Assurance Advisor in our SLOD Bank area to support our AML and Fraud teams.

This position is a work from home opportunity Occasional travel may be required to USAA facility for training and/or meetings.

Responsible for developing, implementing and sustaining quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies.

• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.

• Administers quality assurance/control programs and communicates quality program decisions.

• Schedules and facilitates training and administers training materials and events to meet quality requirements.

• Briefs key stakeholders and management on quality assurance/control review results, trends, studies, and initiatives, and recommends courses of action.

• Serves as a resource to team members and/or business and identifies appropriate issues for escalation.

Minimum Requirements:

• Bachelor's degree required, or 4 additional years of related experience beyond the minimum required in lieu of degree (8 years in lieu of degree)

• 4 or more years of quality assurance, control, operations or process experience.

• Previous experience working in a financial services environment.

• Demonstrated experience analyzing data, identifying trends, and recommending solutions.

• Knowledge of federal laws, rules, and regulations, to include: USA Patriot Act, Bank Secrecy Act (BSA), OFAC/Sanctions.

Preferred Experience:

• Ability to manage multiple reviews in a fast-paced, deadline driven environment

• Experience in AML and Fraud investigations to include SAR filing.

• ACAMS or CFE certifications.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900 - $131,400*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees) .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking a talented Trial Attorney for the greater Sacramento, California market area. This position would report to the Sacramento staff counsel office location.

USAA values a work culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are settled between each employee and the employee's manager.

In this position you will provide legal representation to USAA members, insured clients and USAA entities in all phases of civil litigation and legal proceedings pertaining to covered losses. Exercises independent legal discretion and judgment to fully defend all clients.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Requirements

• Defends simple to moderate insurance defense cases through arbitration, trial, and possible appeal for clients on cases assigned. May handle and/or assist with complex litigation cases.

• Appears in court as required, including arbitrations, trials and mediations.

• Provides legal advice, develops and implements legal strategy and ongoing budget projections to Claims Litigation, and clients, as appropriate on assigned cases.

• Proactively identifies and manages existing and emerging risks. Follows written risk and compliance policies and procedures.

• Prepares legal pleadings, motions, statements, memoranda, trial briefs and other legal documents on assigned cases. Takes and defends depositions.

• Conducts direct settlement negotiations with plaintiffs' attorneys.

• Stays current on all relevant statutes, case law, office and trial-related technology. Attends courses as assigned to maintain appropriate skill sets for trial.

• Provides training to support staff, P&C Claims and Claims Litigation regarding changes in law, litigation and/or and other processes

Minimum Requirements:

• Bachelor's Degree from an accredited school.

• Juris Doctor degree from an accredited law school required.

• 6 years of experience practicing law handling personal injury or civil litigation or trial cases.

• Licensed to practice law in the jurisdiction(s) served.

• Experience practicing law in the court systems within the geographic area being served.

• Ability to perform online legal research.

• Excellent communication and presentation skills.

Preferred Experience:

• 8 plus years of experience in California State practice handling personal injury and property damage cases

• Substantial first chair jury trial experience in personal injury matters

• Experience in insurance defense of personal injury matters from inception through trial in an in-house staff counsel setting.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Scrum Master - Mid Level for our Plano, TX facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager.

The candidate selected for this position will work within the Property and Casualty Claims IT Team supporting software modernization and steady state product initiatives with multiple agile teams. This person will collaborate with both local and geographically distributed IT and business teams to deliver and support high quality applications focusing on modern technology stacks, including Cloud.

Responsible for ensuring teams live Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a servant leader and champions the Agile mindset through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building high-performing teams focused on constantly improving team dynamics and performance.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Provides hands-on facilitation of major Agile ceremonies across multiple development teams; consults with and advises teams (including the Product Owner) to support a smooth working transition to Agile practices.

• Enables continuous improvement and facilitates communication across teams to proactively manage dependencies and remove impediments and establish standards for Agile processes and tools.

• Supports and educates product owners, especially with respect to refining and managing the product backlog and decision making.

• Influences and facilitates the empowerment of a self-organizing team. Schedules and facilitates cross-functional meetings.

• Ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team's progress/productivity per Enterprise standards.

• Performs risk, issue, and dependency management for their teams and ensures compliance with company and regulatory policies and procedures.

• Ensures release management practices align to enterprise standards and leverages existing change management routines as needed. Acts as Agile SME to teams, product owners, and management.

• Embraces continuous learning by participating in Scrum Master Community of Practice

• For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and encourages teams to leverage them.

• Adheres to Enterprise Project Management Office (EPMO) processes, procedures, controls, standards, tools and templates (as required).

Minimum requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of relevant experience in process improvement, project management, software engineer, or business/requirements analysis to include relevant work experience with Agile/Scrum.

• Knowledge of multiple Agile delivery frameworks (e.g., Kanban, Scrum, XP, Lean, SAFe, DevOps)

• Knowledge of compliance and risk management frameworks.

• Advanced working knowledge of Microsoft Office products.

Preferred experience:

• SAFe Agile certified (any level or role)

• Prior technical experience in software development, software packaging and distribution, and/or software integration efforts

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200.00 - $158,900.00*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Manager Senior, Information Technology for our San Antonio, TX or Plano, TX facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from our offices in San Antonio, TX or Plano, TX. This position also has the option to be remote.

As Senior Manager of Data Technology Services at USAA Bank, you will have a tremendous opportunity to impact development of applications to support Data Enablement at Bank! You and your team will manage the Data Enablement applications within the portfolio, partnering with other IT and Governance Leaders.

Manages teams that are responsible for delivering and/or managing one or more technical support activities. Authorizes and influences the development and delivery of technical solutions that enable optimal business performance. Accountable for technical leadership in the plan, design, development, testing, implementation, or maintenance of technical solutions. Leads and directs change management, process improvement, and technical support initiatives. Provides direction and analytical support and directs business plan development to execute initiatives.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.

• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities

• Provides leadership for those involved in the development, design and optimization of technology support functions supporting business and/or technical processes.

• Manages the identification, research, and analysis of business, process, and technology opportunities.

• Informs and tracks metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).

• Conducts or oversees technology efforts by applying technical expertise; promoting adherence to all procedures and policies.

• Partners with key functions to align IT strategy and initiatives in support of business strategy and goals.

• Operationalizes documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards by respective team.

• Manages and forecasts unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.

• Manages and leverages the relationship with 3rd Party vendors to ensure achievement of technology support objectives.

• May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.

• Role models USAA's mission, core values, culture and desired behaviors - including a sound risk culture.

Minimum requirements:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a technology function to include 2 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.

• Hands on experience actively driving the technology life cycle from requirements analysis, feasibility estimates, design, code, configure, documentation, testing, implementation, and support.

• Experience building or leading multi-disciplined technology teams using industry best practices.

• Experience coaching and advising team members to help them accomplish project goals, meet established schedules, and resolve technical and operational issues.

• Ability to drive a culture of quality and personal accountability through technology support teams.

• Relevant knowledge in technical domains that reside within Infrastructure Services, Data or Application Development.

• Demonstrated critical thinking and problem-solving skills.

• Demonstrated experience in translating needs into requirements.

• Demonstrated experience explaining complex technology decisions to both technical and nontechnical audiences.

• Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SaFE, etc.

• Understanding of Legislative and Regulatory Compliance Requirements.

Preferred experience:

• US military experience through military service or a military spouse/domestic partner.

• Prior hands-on development experience in Python, SQL and CI/CD pipelines.

• Understanding of data structures, information governance and associated best practices

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $106,800 - $192,300*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

The Financial Crimes Investigator, Intermediate conducts internal or external fraud investigations and files regulatory reports according to legal requirements while ensuring adherence to all applicable deadlines. Completes interviews with internal and external parties. Performs mitigation and remediation activities while using multiple applications and platforms in support of fraud operation activities to alleviate any potential negative impact to members and/or the organization.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX or Phoenix, AZ.

Job Requirements

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Conducts less sophisticated fraud investigations of suspected or known criminal activity, which includes cases of less severity, cases with less member accounts and transactions, or limited to one fraud type.

• Reviews monetary and non-monetary fraud transactions, conducts interviews, and analyzes transaction data to detect fraudulent or unusual patterns and trends in support of the investigative process.

• Performs detailed analysis of evidence; assesses veracity of information compiled, to include documentary materials and results of interviews, to develop investigative conclusions.

• Applies knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies and standard methodologies in the investigative field to organize investigative results,

• Prepares cases for criminal prosecution, obtains and preserves evidence, and presents evidence to appropriate law enforcement agencies for prosecution.

• May provide testimony to the grand jury and trial courts and file regulatory reports as necessary.

• Identifies and partners with tenured Investigators to resolve issues; identifies appropriate issues for escalation such as fraudulent trends, vulnerabilities causing increased fraudulent activity and/or larger than normal losses.

• Serves as a liaison with law enforcement agencies and other institutions to ensure USAA is informed of all relevant potential risks.

Minimum Qualifications:

• Bachelor's Degree; OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2 years of experience in financial services investment, or financial crimes.

• Basic understanding of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.

• Intermediate knowledge of Microsoft Office.

• Strong oral and written communication skills.

• Strong analytical experience.

Preferred Qualifications:

• Active Certified Fraud Examiner (CFE) certification

• 2+ years of recent financial crimes experience in banking

• Strong knowledge of the Bank Secrecy Act

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $46,000-$82,900 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Leads employees in the Fraud Investigations department. Develops, implements, and administers fraud investigative processes and procedures to protect USAA, its employees, and members in matters related to external and internal fraud. Builds strategy and provides direction to support the fraud department mission.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Phoenix, AZ, or Charlotte NC. This position also has the option to be remote.

Job Requirements

• Identifies and runs existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Develops department strategy and provides direction to support the fraud department mission and goals to include the investigative process, assignment of investigations, recovery/restitution, investigative analytics, and regulatory reporting.

• Ensures independent and impartial investigations are conducted and confidentiality maintained.

• Briefs law enforcement, executive leadership, department, and corporate staff on the status of investigations, and regulatory requirements.

• Coordinates the use of investigative resources to achieve unit and company objectives.

• Maintains experienced knowledge of specific fraud investigation requirements imposed by government agencies.

• Interacts with all levels within the company and acts as the subject matter expert on investigative techniques, and regulatory requirements.

• Maintains a strong knowledge on the technical aspects of various investigative techniques and how they may impact the organization.

• Consults with other members of the security and investigative functions, business units and field personnel.

• Acts as liaison with state, local and Federal law enforcement, state insurance fraud bureaus, and industry organizations regarding investigative analytics, regulatory requirements, fraud, and other investigative matters.

• Perform required Enterprise Access Reviews to add, remove, and validate workforce access/entitlements

• Serves as the business subject matter expert (information Steward) to identify and classify critical information assets and lead the business and technical metadata.

• Builds and supervises a team of employees in Fraud Investigations through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Minimum Qualifications:

• Bachelor's Degree OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience with financial crimes in a corporate environment or a major law enforcement, intelligence, public service, or private sector security organization.

• 3 years of direct team lead or management experience required.

• Demonstrated experience in the financial crime's investigations process.

• Expert knowledge in the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.

• Expert knowledge of Microsoft Office.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600- $211,700 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Job Description Summary

We are seeking a dedicated Development Product Owner Senior for Data Policy Modernization. This person will work a hybrid work schedule from the San Antonio (TX), Phoenix (AZ), Colorado Springs (CO), Chesapeake (VA), Plano (TX), Tampa (FL), Charlotte (NC) or Plano (TX) office.

The Development Product Owner Senior serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value.

Job Requirements

ABOUT USAA: USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

PRIMARY RESPONSIBILITIES:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts, and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.

• Owns and maintains a prioritized work backlog for one or more Agile teams.

• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.

• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.

• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.

• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers, and others to develop, execute and release in alignment with program and/or product road maps.

• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.

• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.

• Works with different technologies, internal and external to have oversight of development, testing and controls.

• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.

• Coaches and mentors other Product Owners.

• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.

MINIMUM REQUIREMENTS:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Advanced knowledge of Microsoft Office products, applicable databases, and product management tools.

• Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).

• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.

• Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.

PREFERRED EXPERIENCE:

• Knowledge or experience with P&C operational and/or analytical environments, applications accessed by the P&C community and how the data is used (Pricing, Underwriting, Product Management).

• P&C Personal Lines or product knowledge (e.g., Auto, Property, etc.,)

• Knowledge or experience leading data development teams within Actuary and Analytics.

• Knowledge or experience with Policy Information Management functions in support of Data Modernization.

• Strong knowledge and experience in working with Agile within the SAFe.

• 2+ years of Development Product Owner experience required.

• 3+ years of leadership experience, leading and influencing other product owners and leaders.

• Knowledge of Scaled Agile Framework, Scrum and Kanban, and strong understanding of gathering requirements.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

COMPENSATION:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200.00 - $175,000.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift Premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

BENEFITS:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

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Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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  USAA