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Development Product Owner Senior - Data Policy Modernization (Hybrid) - USAA

Posted: Nov 16, 2022 05:29
Phoenix, AZ

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Job Description

Purpose of Job

Job Description Summary

We are seeking a dedicated Development Product Owner Senior for Data Policy Modernization. This person will work a hybrid work schedule from the San Antonio (TX), Phoenix (AZ), Colorado Springs (CO), Chesapeake (VA), Plano (TX), Tampa (FL), Charlotte (NC) or Plano (TX) office.

The Development Product Owner Senior serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value.

Job Requirements

ABOUT USAA: USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

PRIMARY RESPONSIBILITIES:

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts, and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
Owns and maintains a prioritized work backlog for one or more Agile teams.
Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers, and others to develop, execute and release in alignment with program and/or product road maps.
Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.
Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
Works with different technologies, internal and external to have oversight of development, testing and controls.
Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.
Coaches and mentors other Product Owners.
Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.

MINIMUM REQUIREMENTS:

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Advanced knowledge of Microsoft Office products, applicable databases, and product management tools.
Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.

PREFERRED EXPERIENCE:

Knowledge or experience with P&C operational and/or analytical environments, applications accessed by the P&C community and how the data is used (Pricing, Underwriting, Product Management).
P&C Personal Lines or product knowledge (e.g., Auto, Property, etc.,)
Knowledge or experience leading data development teams within Actuary and Analytics.
Knowledge or experience with Policy Information Management functions in support of Data Modernization.
Strong knowledge and experience in working with Agile within the SAFe.
2+ years of Development Product Owner experience required.
3+ years of leadership experience, leading and influencing other product owners and leaders.
Knowledge of Scaled Agile Framework, Scrum and Kanban, and strong understanding of gathering requirements.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

COMPENSATION:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200.00 - $175,000.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift Premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

BENEFITS:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Audit Manager - ORM/Legal/TPRM - USAA

Posted: Nov 16, 2022 05:29
Phoenix, AZ

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Job Description

Purpose of Job

We are currently seeking an Audit Manager for our San Antonio, TX; Plano, TX; Phoenix, AZ; Tampa, FL or Charlotte, NC locations.

This is a hybrid role. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual onsite days are resolved between each employee and the employee's manager.

Develops and independently performs complex work assignments and problem resolution in support of risk-based assurance and advisory engagements and/or audit quality assessments in the field of business operations, finance, and compliance and/or information technology. Maintains a high degree of business contact through fieldwork, often serving as the principal fieldwork contact. Mentors junior staff auditors on audit excellence, to include theory and application of audit and/or business/information technology techniques. Adheres to the Institute of Internal Auditors' Standards and Code of Ethics.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

Primarily serves as Auditor-in-Charge (AIC) and main point of contact for the business through Audit engagements.
Leads and carries out complex audit engagements throughout the audit lifecycle. Leads continuous monitoring and advisory activities, special reviews and investigations.
Responsible for performing multiple areas of complex test work during audit activities. Completes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions and assigning appropriate issue severity.
Leads daily engagement-related efforts and assignments of Audit team members with varying degrees of expertise and experience when conducting engagements as the Auditor-in-Charge (AIC).
Develops and independently updates risk & control matrix at the engagement level for each engagement
Develops and verifies accuracy of content within audit reports and conducts continuous monitoring activity documentation.
Reviews work of team members; providing feedback/questions and completes audit team end of engagement evaluations when applicable.
Ensures engagements are completed objectively, professionally, and in accordance with corporate and industry audit standards. Makes recommendations for severity ratings to Senior Audit Manager (SAM)/Director. May communicate with regulators.
Applies and provides guidance to team members on the use of audit business systems, applications, and/or audit tools to create queries and ad hoc reports.
Reviews, analyzes, and interprets data collected from multiple sources to ensure valid conclusions from audit testing are drawn.
Identifies control weaknesses and opportunities for improvement in the current operating environment and provides recommendations for corrective action; drafts the related audit issues and audit reports with oversight from audit leadership for issuance to respective client leadership and coordinates and/or conducts follow-up activities.
Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability.
Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.
Provides day to day coaching guidance and on the job training to team members to ensure development, quality and timely audit engagement results.
Provides information from audit results and insight to assists Audit Leadership in the updating of risk profiles and risk assessments related to the engagement.

Minimum Requirements:

Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.
6 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.
Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.
Knowledge of internal audit principles or initiative to examine, analyze, assess, and draw conclusions from audit work and present findings to multiple audiences.
Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.
Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.
Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit.
Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

Preferred Experience :

CIA, CRMA, or other audit related certification
Experience working in, or auditing second line of defense risk management
Working knowledge of operational risk management frameworks
Working knowledge of third-party risk management
Working knowledge of legal risk management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available .

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Technical Product Manager Senior - USAA

Posted: Nov 16, 2022 05:29
Phoenix, AZ

Login to Apply

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO, or Charlotte, NC. This position also has the option to be remote.

The Technical Product Manager has working knowledge of their business and the correlated technology domains. Contributes to the creation of data-driven business and technology strategies to achieve operational objectives and help influence cross-functional teams to ensure business and technology objectives are aligned with clear action plans to deliver solutions. They are responsible for assisting the business in identifying and managing risks, performance issues, and controls related to their domain. They must also be able to set context and goals with their project teams and help monitor systems on a recurring basis.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks and Responsibilities:

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standard, and procedures for business activities.
Identifies and monitors Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.
Leverages data to provide insights that allow business and IT teams to envision, define, and develop technology solutions aligned with strategic objectives.
Works with IT to understand industry technical solutions to drive build vs. buy recommendations.
Key participant in the development of detailed product features, requirements and develops implementation plans/roadmaps.
Collaborates with cross-functional teams to identify dependencies that impact the roadmap.
Helps prioritize and oversees product backlog and releases.
Assists with the development of business cases for technology solutions.
Assists leadership to facilitate product/capability solution sessions to drive the most effective and compliant solution given the current technology and business constraints.
Leverages problem-solving techniques to understand, establish, and report on system health/performance.
Works with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.
Serves as a resource to the team and helps on-board new team members.

Minimum Education and Experience:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics and system design/ownership.
Experience in technical program/product management gathering requirements, generating user stories, and proposing solutions that meet the business need.
Proven ability to make data-driven decisions while balancing product quality and speed-to-market.
Knowledge and demonstrated application of business domain laws and regulations.
Expert knowledge of Project Management/agile scrum process and agile product owner role.
Knowledge in Business Case and CBA development.
Proven ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.
Excellent communication and presentation skills and demonstrated ability to influence peers and leaders without formal authority.

Preferred Skills:

Working knowledge of Business Application Controls.
Working knowledge of Risk Governance Framework.
Working knowledge of Strategy Planning, Negotiation, and Issue resolution.
Working knowledge of Consumer Lending.
Demonstrated knowledge and understanding of IT systems, programs, processes and policies.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Director, Business Operations Analytics - USAA

Posted: Nov 16, 2022 05:29
Phoenix, AZ

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Job Description

Purpose of Job

We are currently seeking a talented Director, Business Operations Analytics to work in a hybrid capacity in one of the following USAA locations:

Charlotte, NC

Phoenix, AZ

Plano, TX

San Antonio, TX

Tampa, FL

USAA values a work culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual day's onsite are settled between each employee and the employee's manager.

This role will lead a high-performance team of data analysts for the Audit Services function. The role requires management and oversight of budgets, plan prioritization, escalations, and reporting for department, teams, and practices stakeholders. Continuous innovation in building both predictive and continuous analytics.

Develops, implements, and oversees the operations analytics direction and leads team responsible for providing effective consulting and strategic recommendations and solutions. Leads projects and partners effectively with other functional areas such as Information Technology to successfully execute new capabilities on technology, tools, and other analytical business models. Provides subject matter expertise on all matters of business analytical or operational data needs to integrate data analytics into business processes and improve business performance.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Leads data reporting to identify reporting opportunities, analytics and complex projects this includes retirement of reports and promotion of advanced self-service capabilities.
A strategic partner and subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
Interacts and influences across key enterprise stakeholders to deliver and increase efficiency and effectiveness of the data reporting, analytics and complex projects deliverables needs.
Manages the Information delivery experience and risks to ensures teams maintain understanding of business processes, supporting data and applications and strategic direction.
Subject-matter-expert knowledge of information systems to provide business and technical guidance to internal clients.
Oversees business processes, supporting data and applications and strategic direction.
Provides input on strategic insights to senior leaders and key stakeholder that contribute to functional objectives.
Partners with enterprise analytics teams to build USAA core analytics capabilities and processes.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Fosters proactive communication between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.
Influences design of Enterprise Standards for Business Intelligence, Data, and Business Analytics
Provides mentorship to line of business and analytics analysts.
Provides staff guidance on business and technical development.
Partners with leaders to set vision and plan for analytics roadmaps and plans.
Influences use for of emerging technologies and their application toward business solutions.

Minimum Requirements:

Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau) OR Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 6 years or reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau).
3 or more years of direct team lead or management experience.
Extensive experience in consulting and influencing key stakeholders on business analytics, data trends and data driven recommendations.
Proven experience with data mining, complex data manipulation, and report development, information systems and identifying key insights to translate into business solutions.
Strong interpersonal and communication skills to deliver information effectively and influence all levels of management.
Comprehensive knowledge of applicable compliance, risk and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.
Subject-matter-expert level of business acumen in the areas of the business operations, industry practices and emerging trends required.

Preferred Experience:

Prior internal audit, consulting, risk, compliance, Computer Information System (CIS) and/or Management Information System (MIS) Management roles.
Experience with Tableau, SAS, SQL, ACL, HADOOP, PYTHON, Snowflake.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation :

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600.00 - 211,700.00*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Development Product Owner Senior - Data Policy Modernization (Hybrid) - USAA

Posted: Nov 16, 2022 05:29
Colorado Springs, CO

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Job Description

Purpose of Job

Job Description Summary

We are seeking a dedicated Development Product Owner Senior for Data Policy Modernization. This person will work a hybrid work schedule from the San Antonio (TX), Phoenix (AZ), Colorado Springs (CO), Chesapeake (VA), Plano (TX), Tampa (FL), Charlotte (NC) or Plano (TX) office.

The Development Product Owner Senior serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value.

Job Requirements

ABOUT USAA: USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

PRIMARY RESPONSIBILITIES:

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts, and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
Owns and maintains a prioritized work backlog for one or more Agile teams.
Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers, and others to develop, execute and release in alignment with program and/or product road maps.
Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.
Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
Works with different technologies, internal and external to have oversight of development, testing and controls.
Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.
Coaches and mentors other Product Owners.
Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.

MINIMUM REQUIREMENTS:

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Advanced knowledge of Microsoft Office products, applicable databases, and product management tools.
Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.

PREFERRED EXPERIENCE:

Knowledge or experience with P&C operational and/or analytical environments, applications accessed by the P&C community and how the data is used (Pricing, Underwriting, Product Management).
P&C Personal Lines or product knowledge (e.g., Auto, Property, etc.,)
Knowledge or experience leading data development teams within Actuary and Analytics.
Knowledge or experience with Policy Information Management functions in support of Data Modernization.
Strong knowledge and experience in working with Agile within the SAFe.
2+ years of Development Product Owner experience required.
3+ years of leadership experience, leading and influencing other product owners and leaders.
Knowledge of Scaled Agile Framework, Scrum and Kanban, and strong understanding of gathering requirements.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

COMPENSATION:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200.00 - $175,000.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift Premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

BENEFITS:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Business Risk and Controls Advisor Senior (Hybrid) - USAA

Posted: Nov 16, 2022 05:29
Colorado Springs, CO

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Job Description

Purpose of Job

We are seeking a talented Business Risk and Controls Advisor Senior to join our team.

This role is hybrid. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

This role is positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. It will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. It's responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. In addition, it leverages risk assessment data and identifies key data-driven insights tied to first line of defense.

Job Requirements

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Manages and drives solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.
Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.
Responsible for risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.
Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.
Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with risk and compliance frameworks.
Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.
Leads project team through concept, planning, execution, and implementation phases for effective and timely risk remediation.
Advises senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.
Develops and maintains processes, procedures and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.
Provides control oversight to ensure compliance with laws and regulations.
Serves as a primary resource to team members.

Minimum Qualifications:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 6 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline, and 2 years of experience supporting risk and/or compliance related activities.
Knowledge of federal laws, rules, and regulations, to include: UDAP/UDAAP, FRB Regs A-Z, NAIC, and GLBA.

Preferred Qualifications:

Proficiency with data visualization.
Experience with environmental/system scans.
Experience with agile development.
Experience with root cause analysis and data analysis.
Ability to create tactical/strategic action plans.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500* .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Entry Level Life Solutions Specialist - USAA

Posted: Nov 16, 2022 05:29
Colorado Springs, CO

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Job Description

Purpose of Job

The Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

After successfully completing the in-office 6-month learning program, you may have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.

Job Requirements

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty, and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

Military veterans and military spouses are highly encouraged to apply.

We are currently seeking dedicated professionals for Life Solutions Specialist opportunities in 2022 with the desire to work a full-time schedule in a USAA office.

Primary Responsibilities :

Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes and video telephony.
Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.
Assesses member financial situation and goals.
Develops and communicates appropriate life insurance strategies based on individual member needs. Provides basic protection advice and strategies.
Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.
Motivates member to take action on recommendation(s) and resolves objections using basic sales techniques and developing persuasion skills. Implements recommendation(s).
Monitors legislative initiatives that may impact economy, society, and personal financial situation.
Educates membership on implications of economic, industry trends, and tax law changes, as well as USAA's products and services.
May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

Work Hours:

Monday - Friday / 7:30am - 8:00pm (Central)
An 8hr shift will fall within these hours
This role is required to be in office, with potential hybrid opportunity after 6mts.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Minimum Requirements:

High School diploma or GED
Up to 2 year financial industry and/or sales experience
Experience delivering frequent written and oral communication
Experience acquiring and applying new concepts and information
Experience processing and analyzing information
Experience fulfilling requests and meeting deadlines
Experience resolving conflict and negotiating
Experience multi-tasking in an operating systems environment
Experience participating in or leading teams
Successful completion of a job-related assessment may be required
Required maintenance of Life/Health license and/or acquisition within 90 days

Preferred Requirements:

One year of customer contact/sales experience in a call center environment with life insurance or financial services sales.
Active group 1 Life and Health license
CLUR - Chartered Life Underwriter
Prior Military or Military Spouse

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $43,680.00 - $78,200.00 USD Annual *

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Technical Product Manager Senior - USAA

Posted: Nov 16, 2022 05:29
Colorado Springs, CO

Login to Apply

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO, or Charlotte, NC. This position also has the option to be remote.

The Technical Product Manager has working knowledge of their business and the correlated technology domains. Contributes to the creation of data-driven business and technology strategies to achieve operational objectives and help influence cross-functional teams to ensure business and technology objectives are aligned with clear action plans to deliver solutions. They are responsible for assisting the business in identifying and managing risks, performance issues, and controls related to their domain. They must also be able to set context and goals with their project teams and help monitor systems on a recurring basis.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks and Responsibilities:

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standard, and procedures for business activities.
Identifies and monitors Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.
Leverages data to provide insights that allow business and IT teams to envision, define, and develop technology solutions aligned with strategic objectives.
Works with IT to understand industry technical solutions to drive build vs. buy recommendations.
Key participant in the development of detailed product features, requirements and develops implementation plans/roadmaps.
Collaborates with cross-functional teams to identify dependencies that impact the roadmap.
Helps prioritize and oversees product backlog and releases.
Assists with the development of business cases for technology solutions.
Assists leadership to facilitate product/capability solution sessions to drive the most effective and compliant solution given the current technology and business constraints.
Leverages problem-solving techniques to understand, establish, and report on system health/performance.
Works with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.
Serves as a resource to the team and helps on-board new team members.

Minimum Education and Experience:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics and system design/ownership.
Experience in technical program/product management gathering requirements, generating user stories, and proposing solutions that meet the business need.
Proven ability to make data-driven decisions while balancing product quality and speed-to-market.
Knowledge and demonstrated application of business domain laws and regulations.
Expert knowledge of Project Management/agile scrum process and agile product owner role.
Knowledge in Business Case and CBA development.
Proven ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.
Excellent communication and presentation skills and demonstrated ability to influence peers and leaders without formal authority.

Preferred Skills:

Working knowledge of Business Application Controls.
Working knowledge of Risk Governance Framework.
Working knowledge of Strategy Planning, Negotiation, and Issue resolution.
Working knowledge of Consumer Lending.
Demonstrated knowledge and understanding of IT systems, programs, processes and policies.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Property General Adjuster - USAA

Posted: Nov 16, 2022 05:28
St. Louis, MO

Login to Apply

Job Description

Purpose of Job

As a Property General Adjuster, you will work within defined guidelines and framework, investigates, evaluates, negotiates and settles the highest complexity property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognizes liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Recognizes and empathizes with members' life events, as appropriate.

Property General Adjusters focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed.

We are seeking an experienced Property General Adjuster in the St. Louis, MO or Kansas City, MO area.

This is an hourly, non-exempt position with paid overtime available.

Job Requirements

Military veterans and spouses are highly encouraged to apply.

Primary Responsibilities:

Identifies and handles existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Manages assigned claims caseload comprised of claims with the highest complexity damages that require extensive knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate the highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Extensive evaluation for highly complex claims, involving lengthy research and determination of settlement. Proactively identifies and engages in additional confirmation of potential discrepancies resulting from research involving complicated situations.
Serves as a resource for less experience staff on complicated claim situations.
Determines coverage through analyzing extensive information involving highly complex policy terms, including claim resolution.
Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.
Determines and negotiates highly complex settlement. Makes recommendations to management for settlement amounts outside of authority limits.
Maintains accurate and current claim file with critical documentation throughout the claims process for highly complex.
Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.
Serves as a subject matter expert for claims handling.
Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may require deployment travel during designated CATs.
Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
May require travel to resolve claims and conduct in-person inspections.

Minimum Requirements:

High School Diploma/General Equivalency Diploma
4 years' relevant property claims adjusting experience that includes writing estimates of moderate-highly complex claims and field adjusting experience.
2 years' experience handling dwelling claims.
Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.
Proficient knowledge of Xactimate or similar estimating platform.
Expert knowledge estimating losses of moderate complexity.
Advanced knowledge of property claims contracts and interpretation of case law.
Proficient knowledge of residential construction.
Proven negotiation, investigation, communication and conflict resolution skills.
Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

Physical Demand Requirements:

May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
May require the ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

Preferred Experience:

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Prior General Adjuster experience with a Standard Carrier
6 or more years of Property Field Adjuster experience
Xactimate I or II Certification
Prior CAT deployment
Bachelor's degree
Industry designations such as CPCU, AIC, SCLA
Military service or Military Spouse
Be willing to self-relocate or currently reside in the St. Louis, MO or Kansas City, MO area

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900-131,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit, USAA Total Rewards

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Member Debt Representative II - USAA

Posted: Nov 16, 2022 05:28
Phoenix, AZ

Login to Apply

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Phoenix, AZ, and Tampa, FL,. This position also has the option to be remote.

Within defined guidelines and framework, responsible for understanding members' needs and delivering personalized solutions and education that will improve their overall financial security. In addition, this role protects the financial interests of USAA by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards.

Work Hours-Monday - Saturday between 7:00 am - 10:00 pm CST. Rotating Friday and Saturdays.

Job Requirements

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Uses established procedures to carry out and resolve non-complex delinquency work assignments and conducts member research as necessary.
Makes outbound phone calls to delinquent members across all USAA product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines.
Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within USAA standards.
Under close supervision, completes required account verification and account maintenance. Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database.
Collaborates with team members to resolve issues and identify appropriate issues for escalation.

Minimum Experience:

High School Diploma or General Equivalency Diploma required.
1 year of combined customer contact, sales, or collections experience in the financial services industry.
Strong verbal and written communication skills.

Preferred Experience:

6 months Call Center experience in a Financial Banking industry.
Experience with Center Business Solution call model.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: *$43,680.00 -$61,900.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Business Risk and Controls Advisor Senior (Hybrid) - USAA

Posted: Nov 16, 2022 05:28
Phoenix, AZ

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Job Description

Purpose of Job

We are seeking a talented Business Risk and Controls Advisor Senior to join our team.

This role is hybrid. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

This role is positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. It will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. It's responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. In addition, it leverages risk assessment data and identifies key data-driven insights tied to first line of defense.

Job Requirements

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Manages and drives solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.
Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.
Responsible for risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.
Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.
Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with risk and compliance frameworks.
Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.
Leads project team through concept, planning, execution, and implementation phases for effective and timely risk remediation.
Advises senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.
Develops and maintains processes, procedures and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.
Provides control oversight to ensure compliance with laws and regulations.
Serves as a primary resource to team members.

Minimum Qualifications:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 6 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline, and 2 years of experience supporting risk and/or compliance related activities.
Knowledge of federal laws, rules, and regulations, to include: UDAP/UDAAP, FRB Regs A-Z, NAIC, and GLBA.

Preferred Qualifications:

Proficiency with data visualization.
Experience with environmental/system scans.
Experience with agile development.
Experience with root cause analysis and data analysis.
Ability to create tactical/strategic action plans.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500* .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Property General Adjuster - USAA

Posted: Nov 16, 2022 05:28
Kansas City, KS

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Job Description

Purpose of Job

As a Property General Adjuster, you will work within defined guidelines and framework, investigates, evaluates, negotiates and settles the highest complexity property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognizes liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Recognizes and empathizes with members' life events, as appropriate.

Property General Adjusters focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed.

We are seeking an experienced Property General Adjuster in the St. Louis, MO or Kansas City, MO area.

This is an hourly, non-exempt position with paid overtime available.

Job Requirements

Military veterans and spouses are highly encouraged to apply.

Primary Responsibilities:

Identifies and handles existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Manages assigned claims caseload comprised of claims with the highest complexity damages that require extensive knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate the highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Extensive evaluation for highly complex claims, involving lengthy research and determination of settlement. Proactively identifies and engages in additional confirmation of potential discrepancies resulting from research involving complicated situations.
Serves as a resource for less experience staff on complicated claim situations.
Determines coverage through analyzing extensive information involving highly complex policy terms, including claim resolution.
Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.
Determines and negotiates highly complex settlement. Makes recommendations to management for settlement amounts outside of authority limits.
Maintains accurate and current claim file with critical documentation throughout the claims process for highly complex.
Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.
Serves as a subject matter expert for claims handling.
Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may require deployment travel during designated CATs.
Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
May require travel to resolve claims and conduct in-person inspections.

Minimum Requirements:

High School Diploma/General Equivalency Diploma
4 years' relevant property claims adjusting experience that includes writing estimates of moderate-highly complex claims and field adjusting experience.
2 years' experience handling dwelling claims.
Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.
Proficient knowledge of Xactimate or similar estimating platform.
Expert knowledge estimating losses of moderate complexity.
Advanced knowledge of property claims contracts and interpretation of case law.
Proficient knowledge of residential construction.
Proven negotiation, investigation, communication and conflict resolution skills.
Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

Physical Demand Requirements:

May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
May require the ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

Preferred Experience:

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Prior General Adjuster experience with a Standard Carrier
6 or more years of Property Field Adjuster experience
Xactimate I or II Certification
Prior CAT deployment
Bachelor's degree
Industry designations such as CPCU, AIC, SCLA
Military service or Military Spouse
Be willing to self-relocate or currently reside in the St. Louis, MO or Kansas City, MO area