Company Detail

Job Description

Purpose of Job

We are seeking a talented Business Process Consultant (Money Management) for either our Charlotte, NC, San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, or Phoenix, AZ office.

This Business Process Consultant is an individual contributor role within the Bank's Money Management team. The Bank's Money Management team is focused on increasing the financial security of USAA's membership by developing and managing capabilities with respect to how members view, understand and grow their money. This role is accountable for designing, documenting, and optimizing business processes associated with the manage money capabilities to deliver exceptional member experiences, minimize waste, and mitigate risk. In addition, the role will assess risks (e.g., compliance, operational, strategic) and enhance the control environment to lower residual risk associated with the Bank's money management experiences. This role will also support the management of third-party relationships critical to the bank's manage money capabilities.

Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Engages with key stakeholders to implement sustainable strategic solutions.

• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.

• Leads planning and execution efforts and coordinates activities for highly complex projects.

• Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

• Provides consultation to influence and ensure process is designed to address risk across all activities.

• Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 6 years of experience in business process consulting, process design and/or program/project management experience.

• Advanced knowledge of bank products and processes.

• Experience in implementing and sustaining change/improvements.

• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred:

• Change management experience in a large Financial Services organization

• Demonstrated experience leading multiple partners, accountability for deliverables, and high-quality execution of work

• Understanding of risk management principles, processes including process risk assessment, control design and delivery, performance reporting, and linkage to key risk indicators and risk statements

• Experience in a medium to large sized regional or national financial services institution

• Strong attention to detail, deadlines with a focus on effective and succinct communication to peers and senior leaders through various media including email and PowerPoint (for example)

• Certifications in process engineering or improvement, project management (e.g. Lean Management, Six Sigma)

• Budget, resource planning, expense management experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is:$88,200 -$158,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

This role will also support the Retail Bank's information security and information governance programs, including analysis and reporting on application health, issue and vulnerability management, cyber risk, as well as oversight of application controls, third party risk management, disaster recovery and business continuity. In addition, assist with information governance (records management) programs for Retail Bank, coordinating on structured and unstructured records management.

Positioned in the first line of defense to ensure the overall effectiveness of Risk and compliance management programs, Risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support Risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established Risk framework and ongoing supervision of business controls including Risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating Risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize Risk exposures and strengthen the overall control environment. Leverages Risk assessment data and identifies key data-driven insights tied to first line of defense.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

Tasks:

• Identifies and manages existing and emerging Risks that stem from business activities and the job role.

• Ensures Risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written Risk and compliance policies and procedures for business activities.

• Manages and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with Risk and compliance frameworks.

• Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Develops and maintains processes, procedures and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

Minimum Education:

• Bachelor's Degree OR 4+ additional years of related experience beyond the minimum required may be substituted in lieu of a degree

Minimum Work Experience:

• 6 years of experience supporting Risk and/or compliance related activities in a financial services operating environment or other relevant industry OR 6 years of experience in a relevant quantitative discipline OR Or advanced degree or designation in a Risk management or quantitative discipline, and 4 years of experience supporting Risk and/or compliance related activities OR PhD in a Risk management or quantitative discipline, and 2 years of experience supporting Risk and/or compliance related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA

Preferred:

• Experience with establishment and maturation of information security monitoring and oversight programs

• Knowledge and experience with Information Security frameworks, deeper knowledge of NIST framework a plus

• Familiarity with reviewing and identifying gaps in Business Application Controls and Information Technology General Controls (ITGC)

• Experience and familiarity with Information Security monitoring processes specific but not limited to:

• Cybersecurity

• Third Party Vendor Management

• Business Continuity

• Vulnerability and Penetration Testing

• Security Risk Assessments (Process / Application)

• Access Management

• Experience in developing comprehensive IS reporting, consolidating data into an executive level view of Information Security health / scorecards

• Knowledge / understanding of both Waterfall and Agile methodologies

• Understanding of key aspects of Information Security Architectural considerations (i.e. Cloud computing)

• Skilled at collaborating with various information technology resources and leadership

• Experience with coordinating data governance programs / ability to effectively work with governance principles for structured and unstructured records

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500 *(this does not include geographical differential, it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

#fsb

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Business Process Consultant (Money Management) for either our Charlotte, NC, San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, or Phoenix, AZ office.

This Business Process Consultant is an individual contributor role within the Bank's Money Management team. The Bank's Money Management team is focused on increasing the financial security of USAA's membership by developing and managing capabilities with respect to how members view, understand and grow their money. This role is accountable for designing, documenting, and optimizing business processes associated with the manage money capabilities to deliver exceptional member experiences, minimize waste, and mitigate risk. In addition, the role will assess risks (e.g., compliance, operational, strategic) and enhance the control environment to lower residual risk associated with the Bank's money management experiences. This role will also support the management of third-party relationships critical to the bank's manage money capabilities.

Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Engages with key stakeholders to implement sustainable strategic solutions.

• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.

• Leads planning and execution efforts and coordinates activities for highly complex projects.

• Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

• Provides consultation to influence and ensure process is designed to address risk across all activities.

• Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 6 years of experience in business process consulting, process design and/or program/project management experience.

• Advanced knowledge of bank products and processes.

• Experience in implementing and sustaining change/improvements.

• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred:

• Change management experience in a large Financial Services organization

• Demonstrated experience leading multiple partners, accountability for deliverables, and high-quality execution of work

• Understanding of risk management principles, processes including process risk assessment, control design and delivery, performance reporting, and linkage to key risk indicators and risk statements

• Experience in a medium to large sized regional or national financial services institution

• Strong attention to detail, deadlines with a focus on effective and succinct communication to peers and senior leaders through various media including email and PowerPoint (for example)

• Certifications in process engineering or improvement, project management (e.g. Lean Management, Six Sigma)

• Budget, resource planning, expense management experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is:$88,200 -$158,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

This role will also support the Retail Bank's information security and information governance programs, including analysis and reporting on application health, issue and vulnerability management, cyber risk, as well as oversight of application controls, third party risk management, disaster recovery and business continuity. In addition, assist with information governance (records management) programs for Retail Bank, coordinating on structured and unstructured records management.

Positioned in the first line of defense to ensure the overall effectiveness of Risk and compliance management programs, Risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support Risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established Risk framework and ongoing supervision of business controls including Risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating Risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize Risk exposures and strengthen the overall control environment. Leverages Risk assessment data and identifies key data-driven insights tied to first line of defense.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

Tasks:

• Identifies and manages existing and emerging Risks that stem from business activities and the job role.

• Ensures Risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written Risk and compliance policies and procedures for business activities.

• Manages and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with Risk and compliance frameworks.

• Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Develops and maintains processes, procedures and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

Minimum Education:

• Bachelor's Degree OR 4+ additional years of related experience beyond the minimum required may be substituted in lieu of a degree

Minimum Work Experience:

• 6 years of experience supporting Risk and/or compliance related activities in a financial services operating environment or other relevant industry OR 6 years of experience in a relevant quantitative discipline OR Or advanced degree or designation in a Risk management or quantitative discipline, and 4 years of experience supporting Risk and/or compliance related activities OR PhD in a Risk management or quantitative discipline, and 2 years of experience supporting Risk and/or compliance related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA

Preferred:

• Experience with establishment and maturation of information security monitoring and oversight programs

• Knowledge and experience with Information Security frameworks, deeper knowledge of NIST framework a plus

• Familiarity with reviewing and identifying gaps in Business Application Controls and Information Technology General Controls (ITGC)

• Experience and familiarity with Information Security monitoring processes specific but not limited to:

• Cybersecurity

• Third Party Vendor Management

• Business Continuity

• Vulnerability and Penetration Testing

• Security Risk Assessments (Process / Application)

• Access Management

• Experience in developing comprehensive IS reporting, consolidating data into an executive level view of Information Security health / scorecards

• Knowledge / understanding of both Waterfall and Agile methodologies

• Understanding of key aspects of Information Security Architectural considerations (i.e. Cloud computing)

• Skilled at collaborating with various information technology resources and leadership

• Experience with coordinating data governance programs / ability to effectively work with governance principles for structured and unstructured records

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500 *(this does not include geographical differential, it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

#fsb

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Agile Product Owner Senior-Account Takeover and Profile Recovery for our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL or Charlotte, NC locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Profile Summary

This position will reside in Bank Omnichannel and will be responsible for managing the Account Takeover and Profile Recovery value stream.

Works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on Bank agile team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.

• Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.

• Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.

• Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs.

• Acts as -voice of the end-user-.

• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.

• Owns Bank agile team backlog (grooming, prioritization, and refinement).

• Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.

• Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.

• Begins to take a strategic view and think proactively about the right way to meet objectives.

• Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.

• Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership.

• May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).

• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).

• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.

• Ability to communicate difficult concepts and negotiate with others to adopt a different point of view.

Preferred Qualifications:

• Experience with Account Takeover or Fraud related processes/experiences

• 2+ years experience in banking

• Experience with 1st Line Risk identification

• Experience with Agile Methodology

• Strong thought leadership with demonstrated ability to set strategy and translate into execution

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200--$175,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees) .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Agile Product Owner Lead-Complaints Program for our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL or Charlotte, NC locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Profile Summary

This position will reside in Bank Omnichannel and will be responsible for managing the Complaints program, associated risks, and development backlog.

Works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on Bank agile team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Partners with Bank agile team to develop, translate and drive the vision and strategy to key stakeholders and Bank agile team members on Bank products to include member satisfaction. Leads the Bank agile team in ensuring understand business requirements for effective Bank product solutions.

• Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.

• Collaborates with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.

• Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Drives execution of successful objective implementation for Bank products and customer experience.

• Solves unique problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.

• Accountable for setting and delivering against Bank agile team-level OKRs.

• Acts as -voice of the end-user-.

• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.

• Owns Bank agile team backlog (grooming, prioritization, and refinement).

• Is accountable for maintaining a groomed backlog of user stories; works with the Bank agile team to estimate story size and complexity.

• Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues that have a broad impact on the business.

• Is strategic and proactive in meeting required objectives.

• Acts in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the Bank agile team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the Bank agile team from progressing on objectives.

• Identifies and drives opportunities for continuous Bank agile team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution.

• Anticipates business and regulatory issues; recommends product, process or service improvements.

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).

• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.

• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.

• Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.

Preferred Qualifications:

• Experience with Complaints and Member Advocacy

• 4+ years experience in banking

• Experience with 1st Line Risk identification, mitigation, and governance

• Experience with Agile Methodology

• Strong thought leadership with demonstrated ability to set strategy and translate into execution

• Demonstrated enhanced critical thinking skills especially in a multi-layered, complex organization

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600--$211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees) .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking a talented Strategy Engagement Director.

Our team is highly collaborative and nimble, providing strategic thought leadership and management of strategic transformational initiatives to USAA.

This role will work a hybrid work schedule from the San Antonio, Phoenix, Colorado Springs, Plano, Charlotte or Tampa Campuses. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual onsite days are resolved between each employee and the employee's manager.

This role will utilize expertise, industry experience, analysis and innovation to provide insights that shape growth and strategic solutions. In addition, it develops strategy recommendations to internal clients using both internal frameworks and external strategic competitive benchmarks. It also develops fact bases, articulates hypotheses and underlying assertions. Leverages strategic analytics, executes strategic work plans and go-to-market solutions, delivers final outcomes, recommendations, and action plans for the client. Effectively collaborates with LOB/Staff area initiative champions and key stakeholders to maximize likelihood and success of execution and organizational impact of the strategy.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Leads definition and decomposition of problem statement into key hypotheses, assertions and key work streams working backwards from where the leverage is thought to be. Assembles key participants and facilitates cross-functional teams in the strategy development.

• Leads highly complex strategy initiatives typically requiring confidentiality and enterprise-level visibility.

• Assists Leadership to facilitate scoping/framing/shaping sessions. Works closely with teams and resources to achieve milestones within established timeframes.

• Leads and/or oversees analytic work streams, partnering with key teams to uncover and interpret strategic insights.

• Continuously leverages expert data-driven problem-solving techniques and analytical rigor, to manipulate, interpret, and study competitive intelligence and business data to translate into insights for strategy development. Leverages data assets, competitive intelligence, consumer/segment intelligence, economic/financial intelligence, and market trends to drive insights, hypotheses validation or refinement, and ultimately the answer to the case.

• Actively manages ambiguity and consistently seeks to drive clarity amongst team, partners and key stakeholders.

• Proactively communicates high quality updates to key stakeholders, to include senior level executive stakeholders.

• Collaborates with key stakeholders and LOB leaders to deliver written and verbal recommendations to senior executives that provide clear guidance on strategy timeline, and owners' required investments to enable expected results.

• Mentors members of the team.

Minimum Qualifications:

• Bachelor's Degree in a Business, Engineering or Science discipline OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience without degree).

• 8 years of business experience demonstrating proficiency in technical consulting skills; or an Advanced Degree in Business or STEM and 6 years business experience demonstrating proficiency in technical consulting skills.

• Proven track record in project execution environment.

• Proven track record influencing business decisions.

• Subject Matter Expert with Technical Consulting Skills: Hypothesis-driven problem solving; Primary Market research (e.g. interviews); Secondary Market research (e.g. desk research); Data analysis (e.g. what-if, sensitivity, etc.); Synthesis (e.g. so what?); Pyramid Principle / Story Telling; Written Communications; Visual display of quantitative information; PowerPoint / Excel; Presentation skills; Meeting Leadership; Verbal Communications; Teaming; Project Planning.

Preferred Qualifications:

• MBA

• Experience working in property and casualty insurance.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 - $243,500* . Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Promotes Risk-awareness and the overall effectiveness of Risk and compliance management programs, Risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support Risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established Risk framework and ongoing supervision of business controls; including, Risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating Risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize Risk exposures and strengthen the overall control environment. Manages Risk assessment data and identifies key data-driven insights tied to first line of defense.

[OPTIONAL HYBRID ] USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in Charlotte, NC, San Antonio, TX, Phoenix, AZ, or Tampa, FL.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Directs and oversees multiple initiatives in support of Risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Applies a holistic understanding of Risk and regulatory compliance to includes business strategies and solutions.

• Responsible for first line of defense data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Designs solutions for unanswered business questions and anticipates future business needs.

• Directs, organizes and oversees action plans designed to enhance governance practices in alignment with Risk and compliance frameworks.

• Influences and develops innovative solutions to mitigate Risk and prevent Risk exposures which result in significant business impacts.

• Manages the most complex projects involving cross-functional areas within the first line of defense.

• Defines and outlines new approaches to problem resolution and leads project team from concept through implementation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses.

• Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Serves as a primary resource to cross functional team members and advises on Risk mitigation opportunities.

• Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience supporting Risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a Risk management or quantitative discipline, and 6 years of experience supporting Risk and/or compliance related activities; OR PhD in a Risk management or quantitative discipline, and 4 years of experience supporting Risk and/or compliance related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

Preferred Qualifications

• Experience with the development and implementation of Operational Risk Management Frameworks within the Financial Services Industry.

• Experience supervising the execution of Risk and Control Self-Assessments (RCSA), business process and control documentation (PRCI/BPM/PRC), change management risk assessments, and operational control testing.

• 2 years' experience with Issue Management Lifecycle inclusive of Issue identification, action plan development, and remediation / restitution activities.

• Proven ability to train and influence others to think about risk and root cause optimally.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-$192,300 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards .

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We are seeking an experienced Compliance and Operational Risk Testing Analyst Lead (IT Control Testing) to work a hybrid schedule from one of our regional offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, or Charlotte, NC facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

As a member of the second line of defense, oversees the execution of independent testing under the Enterprise Testing program methodology to ensure departmental processes and activities comply with applicable rules, regulations, policies, and procedures. The incumbent will compile and retain well documented work papers to create accurate and concise written reports including issues, root cause and recommended corrective action.

Job Requirements

Primary Responsibilities:

• Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.

• Serves as a subject matter authority in a specific subject/business area and provides guidance to team members on complex issues.

• Leads and manages a grouping of tests to ensure operational risks and compliance requirements are adhered to.

• Reviews and implements, as needed, work papers to support conclusions of test findings.

• Provides input on allocation of resources to complete testing activities.

• Performs complex qualitative analysis of data.

• May develop executive briefs and present to key internal and external partners.

• Builds, develops, and maintains relationships with the business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate teamwork between all lines of defense for testing.

Minimum Qualifications:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years of experience total in lieu of the degree).

• 8 or more years of relevant experience in (internal/external audit, operational risk/compliance testing, and quality assurance).

• Advanced knowledge of relevant industry regulations and regulatory compliance in a specific area.

• Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.

• Advanced knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.

• Shown ability to communicate effectively at all levels of management.

• Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

Preferred Qualifications:

• Eight plus years of experience within a large financial institution executing IT controls testing within Compliance, Risk, Internal Audit, or a Regulatory Agency.

• Experience leading assessments or audits at Big 4 professional services firms and/or Internal Audit at large, complex organizations.

• Application Controls and Information Technology General Controls (ITGCs) testing experience.

• Experience managing projects and leading teams following a set timeline and budget.

• Knowledge of identifying risk and controls, including presenting issues and recommendations to Management.

• Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Fraud Examiner (CFE), Certified Information Privacy Professional (CIPP), Certified Business Continuity Professional (CBCP), or Certified Regulatory Compliance Manager (CRCM) designation(s).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 106,800-$192,300 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Product Management Director (Money Management) for either our Charlotte, NC, San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, or Phoenix, AZ office.

The Money Management Product Management Director is a senior individual contributor role within the Bank's Money Management team and is responsible for developing and maintaining USAA's financial wellness strategy. This role will lead efforts to optimize and enhance the Bank's existing personal financial management capabilities. In addition, the role will lead the Bank's go-forward roadmap to develop proactive data driven insights and associated actions that promote ongoing continuous improvement in our member's financial security. Success will require strong inclusive partnerships with digital, data, product, and IT partners along with exceptional experience collaborating and influencing across all levels of the organization. In addition, this role will evaluate, implement, and manage FinTech partnerships where advantageous to increase speed to market along with value to USAA and its membership.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.

• Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.

• Acts as product SME on features and services and collaborates with business partners to provide recommendations.

• Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements.

• Leads efforts to expand or change existing product features.

• Contributes to decisions regarding product pricing and profitability.

• Identifies and evaluates potential providers for alliance relationships.

• Provides support regarding all aspects of Product Life Cycle.

• Approves and provides support in developing, editing and distributing product communications.

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

• Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.

• Interprets performance results to inform product or sales forecast and planning.

Minimum Education:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 8 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.

• 3 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).

• 2 years of Data Visualization experience (i.e. Tableau).

• Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).

• Expert experience in creating product briefings and presenting to executive leadership.

• Experienced in market research to create product roadmap, make product decisions and iterate rapidly.

• Knowledge of applicable product related regulations, and risk and compliance requirements.

• Knowledge of federal laws, rules, and regulations to include: TILA/REG Z, SCRA/MLA (given our demographic), Reg B, FCRA, UDAAP.

Preferred:

• Master's Degree in business, finance, analytics, or related field

• Significant experience with personal financial management (PFM), financial wellness capabilities, and/or open banking

• 4+ years in a financial services product management or digital banking role

• 2+ years analyzing data using Tableau, SAS, SQL, R, Python or similar tools

• Experience leveraging technology (e.g., APIs, Micro Services, Cloud) along with operational and analytical data to build consumer centric solutions

• Demonstrated experience building strategies, business cases, and achieving cross-functional leadership alignment across multiple growth horizons

• Strong understanding of financial wellness capabilities in the financial services industry along with experience implementing FinTech partnerships

• Experience identifying user jobs-to-be-done and leveraging design thinking to develop solutions

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

#fsb

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Agile Product Owner Senior-Account Takeover and Profile Recovery for our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL or Charlotte, NC locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Profile Summary

This position will reside in Bank Omnichannel and will be responsible for managing the Account Takeover and Profile Recovery value stream.

Works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on Bank agile team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.

• Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.

• Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.

• Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs.

• Acts as -voice of the end-user-.

• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.

• Owns Bank agile team backlog (grooming, prioritization, and refinement).

• Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.

• Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.

• Begins to take a strategic view and think proactively about the right way to meet objectives.

• Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.

• Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership.

• May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).

• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).

• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.

• Ability to communicate difficult concepts and negotiate with others to adopt a different point of view.

Preferred Qualifications:

• Experience with Account Takeover or Fraud related processes/experiences

• 2+ years experience in banking

• Experience with 1st Line Risk identification

• Experience with Agile Methodology

• Strong thought leadership with demonstrated ability to set strategy and translate into execution

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200--$175,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees) .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

This role will support the strategic, analytical, reporting and program management efforts of the Quality Management function within the P&C Distribution and Service Organization. This individual will be responsible for process automation within the Quality space, conduct data analysis to identify error root cause and collaborate with partners to develop and implement solutions; lead initiatives that drive continuous improvement and increase efficiency.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from our offices in San Antonio, TX, Phoenix, AZ or Tampa, FL.

Responsible for developing, implementing and sustaining quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies.

• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.

• Administers quality assurance/control programs and communicates quality program decisions.

• Schedules and facilitates training and administers training materials and events to meet quality requirements.

• Briefs key stakeholders and management on quality assurance/control review results, trends, studies, and initiatives, and recommends courses of action.

• Serves as a resource to team members and/or business and identifies appropriate issues for escalation.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 4 or more years of quality assurance, control, operations or process experience

• Previous experience working in a financial services environment

• Demonstrated experience analyzing data, identifying trends, and recommending solutions

Preferred Qualifications:

• Bachelor's Degree

• At least 3 years analytical and data science experience

• At least 2 years experience with Artificial Intelligence, Machine Learning or Process Automation

• Experience developing tableau dashboards

• Experience working with phone interaction transcription data and analytics tools to automate quality processes

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900 - $131,400 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible

employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking a talented Strategy Engagement Director.

Our team is highly collaborative and nimble, providing strategic thought leadership and management of strategic transformational initiatives to USAA.

This role will work a hybrid work schedule from the San Antonio, Phoenix, Colorado Springs, Plano, Charlotte or Tampa Campuses. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual onsite days are resolved between each employee and the employee's manager.

This role will utilize expertise, industry experience, analysis and innovation to provide insights that shape growth and strategic solutions. In addition, it develops strategy recommendations to internal clients using both internal frameworks and external strategic competitive benchmarks. It also develops fact bases, articulates hypotheses and underlying assertions. Leverages strategic analytics, executes strategic work plans and go-to-market solutions, delivers final outcomes, recommendations, and action plans for the client. Effectively collaborates with LOB/Staff area initiative champions and key stakeholders to maximize likelihood and success of execution and organizational impact of the strategy.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Leads definition and decomposition of problem statement into key hypotheses, assertions and key work streams working backwards from where the leverage is thought to be. Assembles key participants and facilitates cross-functional teams in the strategy development.

• Leads highly complex strategy initiatives typically requiring confidentiality and enterprise-level visibility.

• Assists Leadership to facilitate scoping/framing/shaping sessions. Works closely with teams and resources to achieve milestones within established timeframes.

• Leads and/or oversees analytic work streams, partnering with key teams to uncover and interpret strategic insights.

• Continuously leverages expert data-driven problem-solving techniques and analytical rigor, to manipulate, interpret, and study competitive intelligence and business data to translate into insights for strategy development. Leverages data assets, competitive intelligence, consumer/segment intelligence, economic/financial intelligence, and market trends to drive insights, hypotheses validation or refinement, and ultimately the answer to the case.

• Actively manages ambiguity and consistently seeks to drive clarity amongst team, partners and key stakeholders.

• Proactively communicates high quality updates to key stakeholders, to include senior level executive stakeholders.

• Collaborates with key stakeholders and LOB leaders to deliver written and verbal recommendations to senior executives that provide clear guidance on strategy timeline, and owners' required investments to enable expected results.

• Mentors members of the team.

Minimum Qualifications:

• Bachelor's Degree in a Business, Engineering or Science discipline OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience without degree).

• 8 years of business experience demonstrating proficiency in technical consulting skills; or an Advanced Degree in Business or STEM and 6 years business experience demonstrating proficiency in technical consulting skills.

• Proven track record in project execution environment.

• Proven track record influencing business decisions.

• Subject Matter Expert with Technical Consulting Skills: Hypothesis-driven problem solving; Primary Market research (e.g. interviews); Secondary Market research (e.g. desk research); Data analysis (e.g. what-if, sensitivity, etc.); Synthesis (e.g. so what?); Pyramid Principle / Story Telling; Written Communications; Visual display of quantitative information; PowerPoint / Excel; Presentation skills; Meeting Leadership; Verbal Communications; Teaming; Project Planning.

Preferred Qualifications:

• MBA

• Experience working in property and casualty insurance.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 - $243,500* . Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Product Management Director (Money Management) for either our Charlotte, NC, San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, or Phoenix, AZ office.

The Money Management Product Management Director is a senior individual contributor role within the Bank's Money Management team and is responsible for developing and maintaining USAA's financial wellness strategy. This role will lead efforts to optimize and enhance the Bank's existing personal financial management capabilities. In addition, the role will lead the Bank's go-forward roadmap to develop proactive data driven insights and associated actions that promote ongoing continuous improvement in our member's financial security. Success will require strong inclusive partnerships with digital, data, product, and IT partners along with exceptional experience collaborating and influencing across all levels of the organization. In addition, this role will evaluate, implement, and manage FinTech partnerships where advantageous to increase speed to market along with value to USAA and its membership.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.

• Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.

• Acts as product SME on features and services and collaborates with business partners to provide recommendations.

• Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements.

• Leads efforts to expand or change existing product features.

• Contributes to decisions regarding product pricing and profitability.

• Identifies and evaluates potential providers for alliance relationships.

• Provides support regarding all aspects of Product Life Cycle.

• Approves and provides support in developing, editing and distributing product communications.

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

• Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.

• Interprets performance results to inform product or sales forecast and planning.

Minimum Education:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 8 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.

• 3 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).

• 2 years of Data Visualization experience (i.e. Tableau).

• Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).

• Expert experience in creating product briefings and presenting to executive leadership.

• Experienced in market research to create product roadmap, make product decisions and iterate rapidly.

• Knowledge of applicable product related regulations, and risk and compliance requirements.

• Knowledge of federal laws, rules, and regulations to include: TILA/REG Z, SCRA/MLA (given our demographic), Reg B, FCRA, UDAAP.

Preferred:

• Master's Degree in business, finance, analytics, or related field

• Significant experience with personal financial management (PFM), financial wellness capabilities, and/or open banking

• 4+ years in a financial services product management or digital banking role

• 2+ years analyzing data using Tableau, SAS, SQL, R, Python or similar tools

• Experience leveraging technology (e.g., APIs, Micro Services, Cloud) along with operational and analytical data to build consumer centric solutions

• Demonstrated experience building strategies, business cases, and achieving cross-functional leadership alignment across multiple growth horizons

• Strong understanding of financial wellness capabilities in the financial services industry along with experience implementing FinTech partnerships

• Experience identifying user jobs-to-be-done and leveraging design thinking to develop solutions

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

#fsb

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We are seeking an experienced Compliance and Operational Risk Testing Analyst Lead (IT Control Testing) to work a hybrid schedule from one of our regional offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, or Charlotte, NC facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

As a member of the second line of defense, oversees the execution of independent testing under the Enterprise Testing program methodology to ensure departmental processes and activities comply with applicable rules, regulations, policies, and procedures. The incumbent will compile and retain well documented work papers to create accurate and concise written reports including issues, root cause and recommended corrective action.

Job Requirements

Primary Responsibilities:

• Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.

• Serves as a subject matter authority in a specific subject/business area and provides guidance to team members on complex issues.

• Leads and manages a grouping of tests to ensure operational risks and compliance requirements are adhered to.

• Reviews and implements, as needed, work papers to support conclusions of test findings.

• Provides input on allocation of resources to complete testing activities.

• Performs complex qualitative analysis of data.

• May develop executive briefs and present to key internal and external partners.

• Builds, develops, and maintains relationships with the business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate teamwork between all lines of defense for testing.

Minimum Qualifications:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years of experience total in lieu of the degree).

• 8 or more years of relevant experience in (internal/external audit, operational risk/compliance testing, and quality assurance).

• Advanced knowledge of relevant industry regulations and regulatory compliance in a specific area.

• Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.

• Advanced knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.

• Shown ability to communicate effectively at all levels of management.

• Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

Preferred Qualifications:

• Eight plus years of experience within a large financial institution executing IT controls testing within Compliance, Risk, Internal Audit, or a Regulatory Agency.

• Experience leading assessments or audits at Big 4 professional services firms and/or Internal Audit at large, complex organizations.

• Application Controls and Information Technology General Controls (ITGCs) testing experience.

• Experience managing projects and leading teams following a set timeline and budget.

• Knowledge of identifying risk and controls, including presenting issues and recommendations to Management.

• Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Fraud Examiner (CFE), Certified Information Privacy Professional (CIPP), Certified Business Continuity Professional (CBCP), or Certified Regulatory Compliance Manager (CRCM) designation(s).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 106,800-$192,300 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Agile Product Owner Lead-Complaints Program for our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL or Charlotte, NC locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Profile Summary

This position will reside in Bank Omnichannel and will be responsible for managing the Complaints program, associated risks, and development backlog.

Works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on Bank agile team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Partners with Bank agile team to develop, translate and drive the vision and strategy to key stakeholders and Bank agile team members on Bank products to include member satisfaction. Leads the Bank agile team in ensuring understand business requirements for effective Bank product solutions.

• Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.

• Collaborates with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.

• Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Drives execution of successful objective implementation for Bank products and customer experience.

• Solves unique problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.

• Accountable for setting and delivering against Bank agile team-level OKRs.

• Acts as -voice of the end-user-.

• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.

• Owns Bank agile team backlog (grooming, prioritization, and refinement).

• Is accountable for maintaining a groomed backlog of user stories; works with the Bank agile team to estimate story size and complexity.

• Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues that have a broad impact on the business.

• Is strategic and proactive in meeting required objectives.

• Acts in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the Bank agile team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the Bank agile team from progressing on objectives.

• Identifies and drives opportunities for continuous Bank agile team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution.

• Anticipates business and regulatory issues; recommends product, process or service improvements.

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).

• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.

• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.

• Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.

Preferred Qualifications:

• Experience with Complaints and Member Advocacy

• 4+ years experience in banking

• Experience with 1st Line Risk identification, mitigation, and governance

• Experience with Agile Methodology

• Strong thought leadership with demonstrated ability to set strategy and translate into execution

• Demonstrated enhanced critical thinking skills especially in a multi-layered, complex organization

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600--$211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees) .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Promotes Risk-awareness and the overall effectiveness of Risk and compliance management programs, Risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support Risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established Risk framework and ongoing supervision of business controls; including, Risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating Risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize Risk exposures and strengthen the overall control environment. Manages Risk assessment data and identifies key data-driven insights tied to first line of defense.

[OPTIONAL HYBRID ] USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in Charlotte, NC, San Antonio, TX, Phoenix, AZ, or Tampa, FL.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Directs and oversees multiple initiatives in support of Risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Applies a holistic understanding of Risk and regulatory compliance to includes business strategies and solutions.

• Responsible for first line of defense data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Designs solutions for unanswered business questions and anticipates future business needs.

• Directs, organizes and oversees action plans designed to enhance governance practices in alignment with Risk and compliance frameworks.

• Influences and develops innovative solutions to mitigate Risk and prevent Risk exposures which result in significant business impacts.

• Manages the most complex projects involving cross-functional areas within the first line of defense.

• Defines and outlines new approaches to problem resolution and leads project team from concept through implementation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses.

• Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Serves as a primary resource to cross functional team members and advises on Risk mitigation opportunities.

• Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience supporting Risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a Risk management or quantitative discipline, and 6 years of experience supporting Risk and/or compliance related activities; OR PhD in a Risk management or quantitative discipline, and 4 years of experience supporting Risk and/or compliance related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

Preferred Qualifications

• Experience with the development and implementation of Operational Risk Management Frameworks within the Financial Services Industry.

• Experience supervising the execution of Risk and Control Self-Assessments (RCSA), business process and control documentation (PRCI/BPM/PRC), change management risk assessments, and operational control testing.

• 2 years' experience with Issue Management Lifecycle inclusive of Issue identification, action plan development, and remediation / restitution activities.

• Proven ability to train and influence others to think about risk and root cause optimally.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-$192,300 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards .

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Accounting Policy and Technical Accounting Lead for our Charlotte, NC or San Antonio, TX facility.

This position does NOT have the option of working fully remote.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from our offices in San Antonio, TX or Charlotte, NC.

This Accounting Policy Lead will work in support of the Bank and Bank Holding Company Regulatory Report owners and other key partners by providing interpretive guidance on regulatory reporting requirements. This position will provide counsel on the impact of changes in regulatory reporting instructions, changes in US GAAP and assessment of non-standard business transactions, working collaboratively to resolve impact on regulatory reports

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Assesses USAA's financial activity to determine what accounting policies are needed and leads efforts to write, update and publish accounting policies by following new standards, protocols and governance including updates required to key executives.

• Leads accounting and reporting research activities for the USAA companies on complex business transactions and provides appropriate technical accounting interpretation on the application of GAAP and/or SAP or both to management and other stakeholders on the analysis of alternatives, and where applicable, execution considerations.

• Prepares documentation supporting USAA's accounting positions taken on significant or complex transactions

• Accountable for USAA's position with regards to external auditor's technical accounting and reporting inquiries.

• Performs accounting and documentation for complex areas of accounting, such as hedge accounting, Variable Interest Entity / consolidation analysis and contingencies.

• Leads teams on special studies and research/analysis of accounting impact of financial and operational issues. Drives efforts to assess and communicate the impact of new and emerging accounting standards to management and impacted stakeholders. Makes recommendations on courses of action.

• Drives and helps support accounting processes and decisions that need to be made regarding new business transactions and strategies, as well as issue resolution and agreement on compliance and accounting standards.

• Routinely interacts with senior management; makes recommendations to solve current and long-term accounting policy matters.

• Serves as a resource to team members on escalated accounting policy issues of a complex nature. Teaches others about accounting policy; ensuring knowledge transfer to less experienced team members; reviews work of other, less experienced team members.

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Certified Public Accountant designation.

Minimum Experience:

• 8 years experience in progressive roles within accounting and/or financial reporting.

• Demonstrated ability to perform and effectively communicate the results of technical accounting research.

• Experience reviewing, interpreting, and influencing accounting policies in a financial services environment.

• Experience leading or coaching team members on accounting or finance topics.

• Expert knowledge of Generally Accepted Accounting Principles (GAAP) and/or Statutory Accounting Principles (SAP).

• Experience with developing, implementing and communicating new policies and processes to comply with accounting standards.

• Experience performing technical accounting research and documentation of complex accounting and reporting analyses.

Preferred Experience:

• Experience with regulatory reporting and supporting requests from regulatory authorities

• Ability to coordinate and work closely with reporting teams, other business units, legal and compliance.

• Strong writing and communication skills and experience applying technical accounting knowledge in policies and memos

• Strategic problem solver who is comfortable and successful working independently that can come with point of view and initiate needed action.

• Master's degree in Finance, Accounting, or Business Administration (MBA)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $117,600 - $211,700*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking a talented Trial Attorney (BI/UM) for our Jacksonville, Florida Staff Counsel Law Office location.

This position is a Hybrid role with flexibility of working from home and physically reporting to the San Diego, California Staff counsel law office. We will consider candidates that reside near the San Diego office if it is within a 100-mile radius of the office location.

In this position you will provide legal representation to USAA members, insured clients and USAA entities in all phases of civil litigation and legal proceedings pertaining to covered losses. Exercises independent legal discretion and judgment to fully defend all clients.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Requirements

• Identify and manage existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standards, and procedures for business activities.

• Independently manages caseload of simple to moderate Property and Casualty insurance defense cases through arbitration, trial, and possible appeal for clients on cases assigned.

• May handle and/or assist with complex litigation cases.

• Appears in court as required, including arbitrations, trials, and mediations.

• Provides legal advice to clients and P&C Claims team members. Develops, and implements legal strategy and ongoing budget projections to Claims Litigation, and clients, as appropriate on assigned cases.

• Prepares legal pleadings, motions, statements, memoranda, trial briefs and other legal documents on assigned cases.

• Conducts direct settlement negotiations with plaintiffs' attorneys.

• Stays current on all relevant statutes, case law, office, and trial-related technology. Attends courses as assigned to maintain appropriate skill sets for trial.

• Provides training to support staff, P&C Claims and Claims Litigation regarding changes in law, litigation and/or and other processes.

Minimum Requirements:

• Bachelor's Degree from an accredited school.

• Juris Doctor degree from an accredited law school required.

• 6 years of experience practicing law handling personal injury or civil litigation or trial cases.

• Licensed to practice law in the jurisdiction(s) to be served.

• Experience practicing law in the court systems within the geographic area being served.

• Ability to perform online legal research.

• Excellent communication and presentation skills.

Preferred Experience:

• Six plus years handling personal injury/property damage cases working for staff counsel.

• Insurance Defense Counsel experience preparing reports and memos for claims including Initial case analysis, discovery, deposition reports, and pre-trail reports.

• Heavy trial experience, including verdicts, in the Courts of Florida.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Accountable for the development and mentoring of a successful team in support of the enhancement and growth of the USAA risk management program. Influences processes at both the business unit and enterprise level and leads and sets the agenda for risk management deliverables. Responsible for providing risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Accountable for monitoring the risk and control environment and provides effective challenge to internal and external collaborators to ensure that exposures are kept at acceptable levels. Leads cross-functional teams and collaborates with control partners to achieve objectives across multiple business units or Centers of Excellence. Participates in and supports internal and external audits, regulatory reviews, and rating agency requests.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Advises staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.

• Builds and leads a successful team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.

• Partners with key collaborators in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.

• Advises the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation

• Advises teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.

• Reviews, communicates, and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements.

• Accountable for the development, implementation, and oversight of risk management frameworks.

• Leads all aspects of the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies, and the USAA Board of Directors.

Minimum Qualifications:

• Bachelor's degree in Risk Management, Business, Finance, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.

• 3 years of direct team lead or management experience.

• Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and directing work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Preferred Qualifications:

• Deep business acumen in the areas of risk reporting industry best practices and regulatory expectations

• Experience developing, implementing and/or executing an enterprise-wide governance program

• Proven ability to build collaborative relationships between 1st and 2nd lines of defense

• Excellent verbal and written communication skills with proven ability to communicate effectively across the 1st and 2nd lines of defense and experience performing both detailed and executive-level documentation

• Experience with providing governance and oversight of reporting, data governance or similar tasks with a focus on standardization and risk mitigation

• Experience providing some Chief of Staff like functions across the ERC Data and Reporting Governance team

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Accountable for the development and mentoring of a successful team in support of the enhancement and growth of the USAA risk management program. Influences processes at both the business unit and enterprise level and leads and sets the agenda for risk management deliverables. Responsible for providing risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Accountable for monitoring the risk and control environment and provides effective challenge to internal and external collaborators to ensure that exposures are kept at acceptable levels. Leads cross-functional teams and collaborates with control partners to achieve objectives across multiple business units or Centers of Excellence. Participates in and supports internal and external audits, regulatory reviews, and rating agency requests.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Advises staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.

• Builds and leads a successful team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.

• Partners with key collaborators in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.

• Advises the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation

• Advises teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.

• Reviews, communicates, and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements.

• Accountable for the development, implementation, and oversight of risk management frameworks.

• Leads all aspects of the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies, and the USAA Board of Directors.

Minimum Qualifications:

• Bachelor's degree in Risk Management, Business, Finance, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.

• 3 years of direct team lead or management experience.

• Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and directing work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Preferred Qualifications:

• Deep business acumen in the areas of risk reporting industry best practices and regulatory expectations

• Experience developing, implementing and/or executing an enterprise-wide governance program

• Proven ability to build collaborative relationships between 1st and 2nd lines of defense

• Excellent verbal and written communication skills with proven ability to communicate effectively across the 1st and 2nd lines of defense and experience performing both detailed and executive-level documentation

• Experience with providing governance and oversight of reporting, data governance or similar tasks with a focus on standardization and risk mitigation

• Experience providing some Chief of Staff like functions across the ERC Data and Reporting Governance team

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Accountable for the development and mentoring of a successful team in support of the enhancement and growth of the USAA risk management program. Influences processes at both the business unit and enterprise level and leads and sets the agenda for risk management deliverables. Responsible for providing risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Accountable for monitoring the risk and control environment and provides effective challenge to internal and external collaborators to ensure that exposures are kept at acceptable levels. Leads cross-functional teams and collaborates with control partners to achieve objectives across multiple business units or Centers of Excellence. Participates in and supports internal and external audits, regulatory reviews, and rating agency requests.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Advises staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.

• Builds and leads a successful team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.

• Partners with key collaborators in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.

• Advises the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation

• Advises teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.

• Reviews, communicates, and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements.

• Accountable for the development, implementation, and oversight of risk management frameworks.

• Leads all aspects of the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies, and the USAA Board of Directors.

Minimum Qualifications:

• Bachelor's degree in Risk Management, Business, Finance, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.

• 3 years of direct team lead or management experience.

• Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and directing work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Preferred Qualifications:

• Deep business acumen in the areas of risk reporting industry best practices and regulatory expectations

• Experience developing, implementing and/or executing an enterprise-wide governance program

• Proven ability to build collaborative relationships between 1st and 2nd lines of defense

• Excellent verbal and written communication skills with proven ability to communicate effectively across the 1st and 2nd lines of defense and experience performing both detailed and executive-level documentation

• Experience with providing governance and oversight of reporting, data governance or similar tasks with a focus on standardization and risk mitigation

• Experience providing some Chief of Staff like functions across the ERC Data and Reporting Governance team

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Accountable for the development and mentoring of a successful team in support of the enhancement and growth of the USAA risk management program. Influences processes at both the business unit and enterprise level and leads and sets the agenda for risk management deliverables. Responsible for providing risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Accountable for monitoring the risk and control environment and provides effective challenge to internal and external collaborators to ensure that exposures are kept at acceptable levels. Leads cross-functional teams and collaborates with control partners to achieve objectives across multiple business units or Centers of Excellence. Participates in and supports internal and external audits, regulatory reviews, and rating agency requests.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Advises staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.

• Builds and leads a successful team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.

• Partners with key collaborators in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.

• Advises the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation

• Advises teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.

• Reviews, communicates, and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements.

• Accountable for the development, implementation, and oversight of risk management frameworks.

• Leads all aspects of the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies, and the USAA Board of Directors.

Minimum Qualifications:

• Bachelor's degree in Risk Management, Business, Finance, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.

• 3 years of direct team lead or management experience.

• Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and directing work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Preferred Qualifications:

• Deep business acumen in the areas of risk reporting industry best practices and regulatory expectations

• Experience developing, implementing and/or executing an enterprise-wide governance program

• Proven ability to build collaborative relationships between 1st and 2nd lines of defense

• Excellent verbal and written communication skills with proven ability to communicate effectively across the 1st and 2nd lines of defense and experience performing both detailed and executive-level documentation

• Experience with providing governance and oversight of reporting, data governance or similar tasks with a focus on standardization and risk mitigation

• Experience providing some Chief of Staff like functions across the ERC Data and Reporting Governance team

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

The Business Risk and Controls Advisor Senior is positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Leverages risk assessment data and identifies key data-driven insights tied to first line of defense.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Manages and drives solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with risk and compliance frameworks.

• Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely risk remediation.

• Advises senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Develops and maintains processes, procedures and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 6 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline, and 2 years of experience supporting risk and/or compliance related activities.

Preferred Qualifications:

• 4+ years' extensive audit or internal control testing, to include operation effective testing, walk-throughs, mapping evidence, and appropriate documentation.

• Risk management applications and tools experience.

• SOX Testing/ Public Company experience.

• CPA, CIA, CRMA, CCSA, CISA designation

• Knowledge of COSO, understanding of Sarbanes Oxley 404 and PCAOB Standards.

• Broad knowledge of risk, audit, controls (specifically financial controls; organizational, Application and IT General Controls), compliance and fraud.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

The Capital Strategy Analyst develops, implements and monitors capital and liquidity management strategies at the enterprise and line of business levels, utilizing proficient knowledge of the enterprise, financial services industry, regulatory requirements, rating agency requirements, risk management and financial planning. Provides analysis and support in the execution of complex capital, liquidity and financial initiatives and implementation of business solutions that ensure USAA's ongoing financial strength. Prepares capital and liquidity analysis and reporting to governance committees, senior management, regulatory bodies and the USAA Board of Directors. Ensures all activities are completed within compliance and regulatory policies and processes.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Applies proficient functional knowledge to produce complex work deliverables in support of strategies, tools and methodologies to model, measure, monitor and assess capital and liquidity adequacy across the enterprise including insurance, investment and banking subsidiaries.

• Executes the preparation of capital and liquidity policies and comprehensive capital plans and contingency funding plans.

• Applies proficient functional knowledge to produce complex work deliverables in support of balance sheet analysis integrating capital, liquidity, cash and investment strategies.

• Contributes work deliverables and makes recommendations in support the efficient deployment of capital and liquidity across the enterprise, including insurance, investment and banking lines of business, to meet multiple regulatory, rating agency and internal management objectives.

• Applies proficient functional knowledge and provides analysis that supports the efficient management of cash positions for the enterprise, insurance, investment and banking lines of business.

• Supports intercompany capital transactions and member distribution strategies.

• Advises key stakeholders on capital and liquidity management issues according to industry best practices.

• Conducts analysis and provides recommendations to senior analysts and management for submission to governance committees if a risk tolerance is exceeded.

• Contributes to Treasury initiatives in Dodd Frank Act Stress Testing (DFAST) and enterprise stress test planning and execution.

• Evaluates stress scenario results and the establishment of contingency plans.

• Analyzes stress scenario impacts to the USAA Consolidated/P&C/Bank/Life Capital Plans and Contingency Funding Plans and associated capital and liquidity metrics.

• Key contributor in the preparation of key capital and liquidity plans, metrics, analysis and reports to governance committees, senior management, regulatory bodies and the USAA Board of Directors.

• Primary contributor to meet daily cash and liquidity reporting requirements.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of related experience in Finance, Risk Management, Treasury, Capital and Liquidity Management and/or Accounting.

• Proficient knowledge of Microsoft Office products including Excel.

• Proven ability to effectively influence and build cross-functional relationships with employees of various levels throughout the organization.

• Strong written and verbal communication skills, including the ability to create and present executive-level presentations.

• Ability to effectively work with both internal and external partners.

Preferred Qualifications:

• Certified Public Accountant (CPA)

• Masters of Business Administration (MBA) or masters of related business field.

• Strong interpersonal skills and communication skills.

• Financial services industry experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900 - $131,400 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA