Company Detail

Job Description

Purpose of Job

We are seeking a talented Compliance Analyst - Life, Annuity & Health Insurance to work a hybrid schedule from one of our regional offices in San Antonio TX, Plano TX, Charlotte NC, Phoenix AZ or Tampa FL.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual onsite days are agreed upon between each employee and the employee's manager.

This position provides second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are executed in accordance with regulatory requirements. In partnership with the business and key stakeholders, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Conducts reviews of laws and regulations for business impact and conveys requirements for awareness and action.

• Executes compliance risk management activities in accordance with enterprise compliance standards.

• Provides compliance input on business action plans, projects or operational requests.

• Gathers information, analyzes data trends, identifies root cause(s), and provides information to the business or project teams.

• Ensures documents, projects, processes or product initiatives comply with regulatory requirements and enterprise policy.

• Identifies outstanding compliance issues and oversees proper implementation of business requirements.

• Participates in compliance risk management activities in accordance with enterprise compliance standards.

• Serves as a resource to team members on escalated issues of a routine nature.

Minimum Requirements:

• Bachelor's degree required, or 4 additional years of related experience beyond the minimum required in lieu of degree (8 years in lieu of degree)

• 4 or more years relevant work experience in financial services or insurance industry.

• Advanced Knowledge of compliance laws, regulations and regulatory expectations.

• Advanced knowledge of data analysis tools and techniques with demonstrated ability to evaluate risk and make recommendations.

• Demonstrated ability to perform complex analysis and provide insights and recommendations to business and/or compliance partners.

• Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

Preferred Experience:

• Experience with life, annuity or health compliance.

• Experience assisting in the management of regulatory examinations and reporting.

• Experience reviewing and responding to complaints.

• Experience with Risk Management.

• Experience with life insurance company operations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $60,300 - $108,600*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees) .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

The Financial Accountant Senior executes and advises on accounting functions, including reviewing journal entries and account reconciliations, financial results for internal and external purposes, audit support, and financial analysis.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Applies advanced knowledge of Generally Accepted Accounting Principles (GAAP) and Statutory Accounting Principles (STAT) and regulatory accounting treatment to complex accounting transactions and shares understanding of key implications.

• May assist team members in developing knowledge of various accounting transactions.

• Makes recommendations, prepares and communicates processes and procedures, financial results and analysis to internal and external stakeholders.

• Assists in resolving accounting issues and makes recommendations to leadership.

• Performs in a financial accounting advisory capacity to operational business leaders on matters pertaining to business initiatives or strategies. Collaborates and maintains strong relationships with business partners.

• Leads special projects related to financial accounting and coordinates with key stakeholders to ensure timely and accurate completion.

• Resolves issues and provides informed, proactive reporting and analysis to enable effective decision making.

• Develops and maintains processes, procedures and tools impacting financial accounting that may impact the finance organization.

• Facilitates and reviews internal controls to ensure an effective and efficient financial system.

• Reviews the work of team members and provides guidance and coaching when issues arise.

Minimum Qualifications:

• Bachelor's degree in Accounting, Finance, or related field; OR a Bachelor's degree in another field coupled with a Certified Public Accountant (CPA) designation; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree when coupled with a Certified Public Accountant (CPA) designation.

• 6 years of relevant work experience performing accounting functions including preparing and reviewing journal entries, account reconciliations and preparing financial results for internal and external purposes or other similar experience.

• Advanced knowledge and application of GAAP and STAT or regulatory accounting practices.

• Demonstrated ability to partner and communicate effectively with internal and external team members.

• Advanced knowledge of financial or accounting data analysis techniques and statistical methodologies.

• Advanced knowledge of relevant technical accounting and reporting disciplines.

• Advanced knowledge in Microsoft Excel and Word.

Preferred Qualifications:

• Bank Accounting knowledge is preferred.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Financial Reporting Analyst I for either our Charlotte, NC, Plano, TX, San Antonio, TX or Phoenix, AZ facility.

This position does NOT have the option of working remotely.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC. [This position also has the option to be remote.

The Financial Reporting Analyst I is responsible for the preparation, peer review, and analysis of Holding Company & Subsidiary regulatory reports, primarily including FR Y-9C and FFIEC 009.The Financial Reporting Analyst I will serve as the central coordinator for all of the team's manual data request repositories, maintained in SharePoint and Wdesk. The role also entails development and maintenance of procedures detailing the team's processes, including recommending and implementing process and procedure enhancements.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Utilizes broad industry and accounting knowledge in the end-to-end delivery and preparation of moderately complex to complex financial and regulatory reporting requirements to include Bank Holding Company reporting, Enterprise GAAP reporting, P&C and Life Insurance STAT reporting, and / or investment reporting.

• Performs detailed, peer review of reports in addition to audited statements and support schedules in preparation for final review by management.

• Interprets and understands financial results and regulatory information as well as business and financial statement interrelationships, and provide informed, proactive analysis and business insights for analytical review to enable effective decision-making for financial and regulatory reporting.

• Assists with audits, examinations, and ad-hoc surveys by coordinating receipt of support from business partners and preparation of supporting work papers and schedules. May lead individual components of audits or examinations.

• Responsible for internal controls to ensure proper referencing for peer and management review documentation over owned reports and assignments.

• May assist in the preparation of responses to special surveys and data calls from state and regulatory bodies.

• Researches and provides recommendations regarding changes to reports as assigned, including new line items and updated instructions.

• Serves as a resource to team members on escalated issues of a routine nature.

• Drafts and may deliver disclosures, technical memos, presentations, and other supporting documentation.

Minimum requirements:

• Bachelor's degree required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience preparing and delivering financial statements and regulatory reports in the financial services industry, a Bank Holding Company or similar.

• Expert knowledge of applicable Microsoft Office applications including Excel.

• 2 years of experience conducting research and preparing business and operation financial analysis.

• Strong knowledge of Generally Accepted Accounting Principles (GAAP).

Preferred experience:

• Bank holding company regulatory reporting experience.

• High proficiency in Microsoft suite of products - Word, Excel, PowerPoint.

• Excellent analytical and problem-solving skills.

• Excellent communication skills (both written and verbal) and interpersonal skills.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $66,300 - $119,500*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Responsible for managing and guiding teams to support operational workload planning and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are encouraged to live a commutable distance from one of our offices in San Antonio, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC. Remote opportunity is not available for the role.

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Applies relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning.

• Manages strategic supplier relationships and efficiency to ensure service level objectives are met.

• Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals.

• Ensures forecasts and schedules are timely, accurate, and consider channel inputs and business injects.

• Coordinates and advises the philosophy of schedule assignments and preferences.

• Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and organizational change process.

• Provides analysis and strategic consulting by considering enterprise initiatives and capabilities.

• Recommends performance solutions related to department operational areas.

• Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics: Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.).

• Provides oversight for special projects such as process definition, process improvement or client satisfaction.

• Performs people management functions including employee selection, team building, project/workload assignment, employee training, monitoring of work activity and pay management decisions.

• Provides motivation, mentorship, and feedback that lead to sound business results.

• Manages employee performance and facilitates professional development and career progression.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in strategic supplier or workforce management related to contact center environments.

• 2 years of direct team lead, supervisory or management experience.

• Current knowledge of call center standard methodologies, centers of excellence, and scheduling software.

• Ability to effectively perform in a fast-paced, deadline-oriented work environment.

Preferred Qualifications:

• 10+ years' experience in contact center workforce management.

• 3+ years of experience in contact center capacity planning and/or forecasting.

• 5+ years' experience leading and supervising high performing teams.

• Sophisticated analytical skills, turning data into insights.

• Familiarity with call routing and design.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Join the team that's helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving.

Represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions. Serves as a direct representative of the business to agile teams within the program. Attains, understands, and communicates business vision and needs in order to write and refine features and/or user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value.

We are looking to hire a Development Product Owner Senior for our Noblr Team. This position can be worked out of any regional location: San Antonio, Phoenix, Colorado, Tampa, Charlotte, Plano, or Chesapeake. It also has the option of working remotely in the U.S.

Job Requirements

Job Duties

• Works independently on highly complex efforts to include multi-year journeys involving multiple teams.

• Serves as an expert across multiple business or system domains and leads development across multiple teams at the program level.

• Identifies engages, influences and leads business stakeholders and Subject Matter Experts.

• Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an expert understanding of the needs, measures, and risks & controls for the improvement area.

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.

• Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete features and/or user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.

• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.

• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.

• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.

• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.

• Works with different technologies, internal and external to have oversight of development, testing and controls.

• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.

• Coaches and mentors other Product Owners.

• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.

Minimum Experience

• Bachelor's degree or 4 additional years (10 Total) of related experience beyond the minimum required may be substituted in lieu of a degree.

• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Advanced knowledge of Microsoft Office products, applicable databases and product management tools.

• Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).

• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.

• Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.

Preferred Experience

• Experience with monitoring Key Performance Indicators (KPIs) and both qualitative and quantitative member insights.

• Experience optimizing outcomes for the product/experience while prioritizing work.

• Experience making data-driven improvements to the user experience of consumer digital products (e.g., mobile or web apps).

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 97,200 - $175,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

This role will be available as remote or hybrid. If physically close to one of our USAA campuses (San Francisco, CA; San Antonio, TX or Austin, TX) we will offer a hybrid work arrangement. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee's manager.

Join the team that's helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving.

Facilitates and drives the planning, execution, and delivery of moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an advanced understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Drives implementation of low to moderately complex work efforts, working closely with cross-functional teams and resources to achieve multiple program and project milestones within established timeframes.

• Plans, directs, and coordinates activities for moderately complex work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed timeframes, scope and budgets.

• Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.

• Communicates with stakeholders and provides insight on issues through root cause analyses.

• Facilitates collaboration on creative alternatives to work efforts challenges with subject matter experts.

• Removes obstacles and impediments to ensure business and operational objectives are met.

• Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

• Identifies and applies best practices and needed process improvements; drives adoption and challenges standards.

• Ensures compliance with company and regulatory policies and procedures.

• Monitors project execution to deliver incremental business value.

• Participates in the creation of the master work efforts plan from the underlying plans (if applicable).

• Assists in defining the control and the overall delivery of the work efforts to meet the goals, objectives and success criteria.

• Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.

• Participates in work effort closure activities to determine benefit / business impact realization.

• Manages risk by using best risk management practices to address execution challenges associated with quality, schedule and cost, in adherence with risk management framework.

• Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).

• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

Minimum Requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of relevant experience in project or program management, including planning, tracking and delivery.

• Comprehensive knowledge and demonstrated application of project management tools and methodologies.

• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.

• Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.

• Experience supporting projects with complex deliverables including information technology and dependencies across organizations.

• In-depth understanding of risk management policies and procedures.

Preferred Experience:

• Recent experience (within 3 years) in the Personal Lines Insurance industry.

• Experience managing multiple projects and working with IT development team.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000* (this does not include geographic differential it may be applied based on your work location).

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Software Engineer- Mid Level for our Plano Legacy, TX facility. This position may also have the option of working remotely in the continental U.S. with occasional travel as requested.

As a Java Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms.

Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Design, develop, code, and test complex technical solutions

• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques.

• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures.

• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming.

• Follows the software development lifecycle.

• Mentors' junior engineers and may being mentoring peer engineers; Review teammates' code

Minimum requirements:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvenize, VetFIT (Veterans for IT) or eFIT (Employees for IT)

• 4 years of software development experience demonstrating depth of technical understanding within Java with at least 1 years' experience working with REST Web Services

• 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

• Experience supporting efforts to address production issues through troubleshooting applications and systems.

• Experience articulating technical challenges and solutions

Preferred experience:

• Experience working with Java, Spring Boot, GitLab, OpenShift, Docker

• Talon development environment experience

• Experience in qTest integration with Gitlab pipelines

• Experience with Elastic Stack saved queries and dashboards for application monitoring

• Experience with Victoria Metrics

• Experience in First Line of Defense in Anti-Money Laundering

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200 - $158,900 *.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

This role will be available as remote or hybrid. If physically close to one of our USAA campuses (San Francisco, CA; San Antonio, TX or Austin, TX) we will offer a hybrid work arrangement. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee's manager.

Join the team that's helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving.

Facilitates and drives the planning, execution, and delivery of moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an advanced understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Drives implementation of low to moderately complex work efforts, working closely with cross-functional teams and resources to achieve multiple program and project milestones within established timeframes.

• Plans, directs, and coordinates activities for moderately complex work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed timeframes, scope and budgets.

• Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.

• Communicates with stakeholders and provides insight on issues through root cause analyses.

• Facilitates collaboration on creative alternatives to work efforts challenges with subject matter experts.

• Removes obstacles and impediments to ensure business and operational objectives are met.

• Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

• Identifies and applies best practices and needed process improvements; drives adoption and challenges standards.

• Ensures compliance with company and regulatory policies and procedures.

• Monitors project execution to deliver incremental business value.

• Participates in the creation of the master work efforts plan from the underlying plans (if applicable).

• Assists in defining the control and the overall delivery of the work efforts to meet the goals, objectives and success criteria.

• Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.

• Participates in work effort closure activities to determine benefit / business impact realization.

• Manages risk by using best risk management practices to address execution challenges associated with quality, schedule and cost, in adherence with risk management framework.

• Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).

• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

Minimum Requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of relevant experience in project or program management, including planning, tracking and delivery.

• Comprehensive knowledge and demonstrated application of project management tools and methodologies.

• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.

• Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.

• Experience supporting projects with complex deliverables including information technology and dependencies across organizations.

• In-depth understanding of risk management policies and procedures.

Preferred Experience:

• Recent experience (within 3 years) in the Personal Lines Insurance industry.

• Experience managing multiple projects and working with IT development team.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000* (this does not include geographic differential it may be applied based on your work location).

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, or Charlotte, NC.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager.

Responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate collaborators and develops action plans for success.

Job Requirements

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Uses authority knowledge to provide guidance in the design, assessment, implementation and/or administration of highly complex quality assurance/control programs, practices and policies.

• Identifies and evaluates quality standards, measurements, and process improvements to ensure effective and efficient business solutions.

• Designs, directs, and implements quality assurance/control programs, and provides guidance, oversight, and communication on quality program decisions.

• Applies advanced principles, theories, and concepts of quality methods and tools to identify, analyze, improve, and implement business solutions.

• Recommends and facilitates policy and procedural changes. Develops quality standards and ensures alignment with internal practices and regulatory requirements.

• Evaluates and leads all aspects of success measurements. Leads the development and implementation of training programs and materials to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy.

• Consults with business collaborators and advises senior management on review results, trends, studies, and initiatives, and recommends courses of action.

• Serves as a primary resource for raised issues of an unusual nature and may provide coaching to team members as needed.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 or more years progressive operations or process experience.

• 4 years of quality assurance, control or quality improvement experience.

• Expert knowledge and experience in analyzing data, identifying trends, and influencing decisions on recommended strategies to remedy issues.

• Demonstrated knowledge of regulatory laws and best practices.

Preferred Qualifications:

• Expertise or 3+ years of recent experience in data analytics

• Expertise in building/executing risk and quality self-assessment

• Expertise in one, preferably two, of the following: SharePoint, Smartsheet, and/or Excel macros

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200-$175,000 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Senior User Experience (UX) Designer for our San Antonio, TX or Plano, TX facility. This position may also have the option of working remotely in the continental U.S. with occasional travel as requested.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager.

The candidate selected for this experience will work within a delivery-focused design team supporting Property and Casualty Insurance Group products and services. They will be supported by a mature, centralized design practice, providing them with the opportunity to confidently grow their knowledge and skill across a wide variety of design disciplines.

Drives work within high-performing, cross-organizational teams by applying advanced knowledge and experience in the practice of human-centered design. Synthesizes the work of a multi-disciplinary team to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design by building trust-based relationships that influence the alignment of stakeholders across projects, teams, and functions.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Drives the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.

• Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.

• Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.

• Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.

• Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design.

• Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.

• Mentors developing designers across the Chief Design Office. Provides constructive day-to-day feedback to team members.

• Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.

• Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem

Minimum requirements:

• Bachelor's degree; OR 4 years of related experience(in addition to the minimum years of experience required) may be substituted in lieu of degree

• 6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.

• Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.

• A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.

• Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.

• Demonstrated ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.

• Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.

• Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)

• Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.

• Highly organized, with the ability to work on multiple projects/task at once while facilitating a diverse group of employees.

• Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.

Preferred experience:

• Demonstrated experience with qualitative research methods.

• Demonstrated experience utilizing and contributing to ongoing evolution of a Design Language System.

• Two or more years of experience in a federally regulated industry.

• Intermediate understanding of technical, systemic, and business considerations in the financial services industry.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $97,200 - $175,000 .*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Manager Senior, Decision Science Analytics for our San Antonio, Texas facility.

This position may also have the option of working remotely in the continental U.S. with occasional travel as requested.

We are looking for a motivated and driven Senior Manager, Decision Science Analytics to help build, shape and influence the analytical outcomes within USAA FSB/USB Bank's Anti-Money Laundering (AML) program. As a leader within Bank Business and Intelligence Analytics department (BBIA) you will be leading a team of analysts in creating foundational capabilities in AML across all lines of defense.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Collaborates or participates with other analytical leaders in driving the strategic direction of small and large scale analyses using mathematical and statistical techniques and/or innovative/quantitative analytical approaches.

• Develops team reputation as highly skilled experts in the area of decision science support.

• Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations.

• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Provides input to additional resource needs ranging from IT investments, 3rd party support or additional analysts.

• Provides support for business rationale and justification for additional needs.

• Understands the business direction, environment and strategies for supported domains/clients, to identify and recommend solutions which influence the business and drive change.

• Partners with enterprise analytics teams to build USAA core analytics capabilities and processes.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making.

• Remains informed on current trends in data and analytics, such as Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data.

• Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc) or formal (E.g. Certifications or advanced coursework).

• Works with IT/CTO partners on new data and platforms that correspond to evolving skill sets.

Minimum requirements:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in a decision support analytic function OR If advanced degree in relevant discipline, 6 years' experience in a decision support analytic function.

• 2 years of direct team lead or management experience.

• Demonstrates expert skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Expert knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

• Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

Preferred experience:

• 2+ Years of experience in an AML analytical function

• CAMS Certification

• 2+ Years of Data Science experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $117,600 - $211,700*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We are seeking a dedicated Anti-Money Laundering Compliance Analyst I to work in a hybrid schedule from one of our regional offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Performs a variety of duties to assist the Enterprise with compliance of the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), USA PATRIOT Act, and other anti-money laundering program requirements. Team is responsible for reviewing transactional data to detect and intensify potential suspected money laundering and terrorist financing activities to AML Investigations or AML Special Investigations.

Job Requirements

Primary Responsibilities:

• Uses an Anti-Money Laundering (AML) case management tool and other internal software-driven systems to monitor, research and analyze trends related to member transactional activity for moderately complex to complex alerts/cases.

• Applies a wide range of knowledge with financial products, systems, and processes in all lines of business to detect and analyze red flags for money laundering and terrorist financing activity.

• Refers unusual/out of pattern transactional activity to the Anti-Money Laundering Investigations (AMLI) team with analysis and summary of moderately complex findings.

• Acts as a BSA, AML and OFAC subject matter expert (SME) to identify operational improvements, respond to inquiries from internal business partners and provide content for various training initiatives.

• Stays ahead of new rules, regulations, and brand/reputation risks to assist in development, implementation and revision of current policies and procedures.

• Assist with the validation/testing of current alert scenarios, systemic alerts, and manual referrals.

• Identifies, recommends, and may implement potential solutions that monitor, detect, or prevent money laundering or terrorist financing activity.

• Serves as a resource to less experienced team members and may provide mentorship.

• Produces quality narratives with generated moderately complex alerts.

Minimum Qualifications:

• Bachelor's degree required, or 4 additional years of related experience beyond the minimum required in lieu of a degree (8 years total experience).

• 4 or more years of detection/transaction monitoring of account activity, AML, financial crimes, compliance and/or law enforcement experience to include 2 years of experience applying analytical insights on financial transactions/data for recommendations.

• Advanced application of BSA, AML, OFAC/Sanctions, and other AML regulatory policies.

• Possess strong written and oral communication skills.

• Experience applying regulatory or contractual policies and guidelines to complete work deliverables.

• Ability to work alerts in a fast-paced environment while maintaining high quality scores

• Previous experience using MS Office.

Preferred Qualifications:

• Knowledge of BSA/AML Regulatory Reporting, USA Patriot Act and OFAC requirements.

• Shown understanding of AML investigative SAR writing.

• Quality/Testing/Investigation experience from start to end of the process within consumer bank industry.

• Strong understanding of Actimize, SharePoint, and Microsoft products.

• Diversity & Inclusion in banking, accounting, pricing strategy within a financial institution.

• Proven ability to manage multiple reviews in a fast-paced deadline driven environment.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 60,300-$108,600 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA is currently seeking a dedicated Commercial Insurance Policy Underwriting Manager. The individual who fills this role will be responsible for providing guidance and direction to a team of small business insurance underwriters who are responsible for applying the Small Business Insurance (SBI) Underwriting (UW) appetite, adhering to the SBI UW philosophy, and achieving SBI UW goals. The manager will be responsible for staffing decisions, coaching & development opportunities, authority escalations from within their team, and reporting related to metrics to be determined regarding the performance of their team. The manager will also partner with SBI experience & distribution partners to ensure all are aligned to the SBI UW philosophy & appetite.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC. This position also has the option to be remote.

Leads a team of commercial insurance underwriting responsible for underwriting file decisions. Directs plans and workflow for underwriting associate teams that are consistent with underwriting, growth, profit and service objectives and coordinates work activities to meet these goals. Manages team members to support strategic and operational objectives for efficiency and effectiveness. Ensures adherence, for all lines of business, of established underwriting guidelines and compliance with statues and regulations.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Responsible for ensuring consistent execution of underwriting processes and adherence to guidelines and frameworks

• Responsible for providing ongoing guidance and coaching to drive clarity and awareness to operational objectives and how the team supports the overall Underwriting strategy

• Monitors and reviews team audit results to ensure adherence to underwriting programs and guidelines, and coach individual employees as appropriate

• Guides team in the ongoing proactive identification of opportunities to improve workflow effectiveness, member experiences, and underwriting processes

• Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions

• Builds and oversees a team of underwriting associates for assigned commercial insurance functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities

Minimum Requirements:

Minimum Education:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years without Bachelors Degree required)

Minimum Experience:

• 6 years of insurance underwriting, sales, or customer service experience, with at least 4 years in commercial insurance underwriting

• 2 years of direct team lead, supervisory or management experience.

• Comprehensive knowledge of commercial products, underwriting, risk selection, pricing and marketplaces, as well as regulatory issues within territory.

• Understanding of contract language, including regulatory and policy differences among states.

• Experience applying underwriting /appetite, tools/systems to solve complex support resolution.

• Demonstrated leadership, initiative, and/or customer service skills.

• Experience monitoring & analyzing to suggest improvement to workflow management.

Preferred Experience:

• US military service or a military spouse

• Experience underwriting Small Business Insurance

• Experience underwriting multiple lines commercial insurance business

• Experience underwriting multiple lines of business for varying types of industries, classes, & business types

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900 - 131,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We are seeking an experienced Compliance Risk Manager Senior-Bank for either our San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in person in the office and working from home when needed to achieve focused deliverables. You will work from the office two to three days per week.

Provides second-line independent oversight and mentorship regarding business products, services, and processes through a compliance framework to ensure they are implemented in accordance with regulatory requirements. In partnership with the business and key partners, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.

Job Requirements

Primary Responsibilities:

• Provides guidance to the business to ensure documents, projects, processes, or product initiatives stay in sync with regulatory and legal requirements and enterprise policy.

• Synthesizes analyses, identifies root cause(s) of potential compliance risk, provides recommendations that influence business solutions and validates resolution

• Responsible for project management by leading and influencing cross functional enterprise or compliance teams.

• Reviews implementation planning for new laws and regulations and ensures appropriate parties have been engaged.

• Conveys information and position clearly, concisely, logically and in an organized manner.

• Implements compliance risk management activities in accordance with enterprise compliance standards.

• Serves as a resource to team members on advanced issues.

Minimum Requirements:

• Bachelor's degree required, or 4 additional years of related experience beyond the minimum required in lieu of a degree (10 years of experience total).

• 6 or more years relevant experience in compliance, risk, legal or audit within the financial services or insurance industry.

• Proven experience working in a highly regulated environment.

• Advanced knowledge in a specific area of compliance laws, regulations, and regulatory expectations.

• Proven ability to apply sophisticated knowledge of regulatory compliance to consult and provide insight and guidance.

• Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

• General understanding of federal supervisory guidance, including but not limited to letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC and CFPB.

• Knowledge of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; and UDAP/UDAAP.

Preferred Experience:

• 5 or more years of collection experience.

• Solid understanding of federal laws, rules, and regulations to include Fair Debt Collection Practices Act (FDCPA), Regulation F, Loss Mitigation, Vendor Oversight and Uniform Retail Credit Classification and Account Management (URCCG).

• Knowledge of Customer Relations Management (CRM) and Home Equity.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 80,400-$144,500 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Responsible for managing and guiding teams to support operational workload planning and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are encouraged to live a commutable distance from one of our offices in San Antonio, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC. Remote opportunity is not available for the role.

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Applies relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning.

• Manages strategic supplier relationships and efficiency to ensure service level objectives are met.

• Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals.

• Ensures forecasts and schedules are timely, accurate, and consider channel inputs and business injects.

• Coordinates and advises the philosophy of schedule assignments and preferences.

• Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and organizational change process.

• Provides analysis and strategic consulting by considering enterprise initiatives and capabilities.

• Recommends performance solutions related to department operational areas.

• Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics: Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.).

• Provides oversight for special projects such as process definition, process improvement or client satisfaction.

• Performs people management functions including employee selection, team building, project/workload assignment, employee training, monitoring of work activity and pay management decisions.

• Provides motivation, mentorship, and feedback that lead to sound business results.

• Manages employee performance and facilitates professional development and career progression.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in strategic supplier or workforce management related to contact center environments.

• 2 years of direct team lead, supervisory or management experience.

• Current knowledge of call center standard methodologies, centers of excellence, and scheduling software.

• Ability to effectively perform in a fast-paced, deadline-oriented work environment.

Preferred Qualifications:

• 10+ years' experience in contact center workforce management.

• 3+ years of experience in contact center capacity planning and/or forecasting.

• 5+ years' experience leading and supervising high performing teams.

• Sophisticated analytical skills, turning data into insights.

• Familiarity with call routing and design.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Join the team that's helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving.

Represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions. Serves as a direct representative of the business to agile teams within the program. Attains, understands, and communicates business vision and needs in order to write and refine features and/or user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value.

We are looking to hire a Development Product Owner Senior for our Noblr Team. This position can be worked out of any regional location: San Antonio, Phoenix, Colorado, Tampa, Charlotte, Plano, or Chesapeake. It also has the option of working remotely in the U.S.

Job Requirements

Job Duties

• Works independently on highly complex efforts to include multi-year journeys involving multiple teams.

• Serves as an expert across multiple business or system domains and leads development across multiple teams at the program level.

• Identifies engages, influences and leads business stakeholders and Subject Matter Experts.

• Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an expert understanding of the needs, measures, and risks & controls for the improvement area.

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.

• Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete features and/or user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.

• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.

• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.

• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.

• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.

• Works with different technologies, internal and external to have oversight of development, testing and controls.

• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.

• Coaches and mentors other Product Owners.

• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.

Minimum Experience

• Bachelor's degree or 4 additional years (10 Total) of related experience beyond the minimum required may be substituted in lieu of a degree.

• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Advanced knowledge of Microsoft Office products, applicable databases and product management tools.

• Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).

• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.

• Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.

Preferred Experience

• Experience with monitoring Key Performance Indicators (KPIs) and both qualitative and quantitative member insights.

• Experience optimizing outcomes for the product/experience while prioritizing work.

• Experience making data-driven improvements to the user experience of consumer digital products (e.g., mobile or web apps).

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 97,200 - $175,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are looking for a Product Management Director for our Credit Card/Card experience area of the Bank.

This is an Individual Contributor Role.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

You ideally will live within commuting distance of one of the USAA offices in any of the metro areas: San Antonio, Dallas, Charlotte, Tampa, Phoenix, Colorado Springs.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.

• Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.

• Acts as product SME on features and services and collaborates with business partners to provide recommendations.

• Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements.

• Leads efforts to expand or change existing product features.

• Contributes to decisions regarding product pricing and profitability.

• Identifies and evaluates potential providers for alliance relationships.

• Provides support regarding all aspects of Product Life Cycle.

• Approves and provides support in developing, editing and distributing product communications.

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

• Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.

• Interprets performance results to inform product or sales forecast and planning.

Minimum Education:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 8 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.

• 3 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).

• 2 years of Data Visualization experience (i.e. Tableau).

• Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).

• Expert experience in creating product briefings and presenting to executive leadership.

• Experienced in market research to create product roadmap, make product decisions and iterate rapidly.

• Knowledge of applicable product related regulations, and risk and compliance requirements.

• Knowledge of federal laws, rules, and regulations to include: TILA/REG Z, SCRA/MLA (given our demographic), Reg B, FCRA, UDAAP.

Preferred:

• Deep understanding of loyalty programs and their role in driving the credit card business

• Ability to collaborate with cross-functional stakeholders to obtain alignment and ensure strategic objectives are met

• Prior experience bringing a new product or service to market from ideation to launch

• Strong business knowledge of credit card and rewards economics and their impact on the P&L

• Working knowledge of agile development

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

#fsb

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are looking for a Product Management Director for our Credit Card/Card experience area of the Bank.

This is an Individual Contributor Role.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

You ideally will live within commuting distance of one of the USAA offices in any of the metro areas: San Antonio, Dallas, Charlotte, Tampa, Phoenix, Colorado Springs.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.

• Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.

• Acts as product SME on features and services and collaborates with business partners to provide recommendations.

• Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements.

• Leads efforts to expand or change existing product features.

• Contributes to decisions regarding product pricing and profitability.

• Identifies and evaluates potential providers for alliance relationships.

• Provides support regarding all aspects of Product Life Cycle.

• Approves and provides support in developing, editing and distributing product communications.

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

• Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.

• Interprets performance results to inform product or sales forecast and planning.

Minimum Education:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 8 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.

• 3 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).

• 2 years of Data Visualization experience (i.e. Tableau).

• Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).

• Expert experience in creating product briefings and presenting to executive leadership.

• Experienced in market research to create product roadmap, make product decisions and iterate rapidly.

• Knowledge of applicable product related regulations, and risk and compliance requirements.

• Knowledge of federal laws, rules, and regulations to include: TILA/REG Z, SCRA/MLA (given our demographic), Reg B, FCRA, UDAAP.

Preferred:

• Deep understanding of loyalty programs and their role in driving the credit card business

• Ability to collaborate with cross-functional stakeholders to obtain alignment and ensure strategic objectives are met

• Prior experience bringing a new product or service to market from ideation to launch

• Strong business knowledge of credit card and rewards economics and their impact on the P&L

• Working knowledge of agile development

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

#fsb

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are looking for a Product Management Director for our Credit Card/Card experience area of the Bank.

This is an Individual Contributor Role.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

You ideally will live within commuting distance of one of the USAA offices in any of the metro areas: San Antonio, Dallas, Charlotte, Tampa, Phoenix, Colorado Springs.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.

• Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.

• Acts as product SME on features and services and collaborates with business partners to provide recommendations.

• Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements.

• Leads efforts to expand or change existing product features.

• Contributes to decisions regarding product pricing and profitability.

• Identifies and evaluates potential providers for alliance relationships.

• Provides support regarding all aspects of Product Life Cycle.

• Approves and provides support in developing, editing and distributing product communications.

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

• Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.

• Interprets performance results to inform product or sales forecast and planning.

Minimum Education:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 8 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.

• 3 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).

• 2 years of Data Visualization experience (i.e. Tableau).

• Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).

• Expert experience in creating product briefings and presenting to executive leadership.

• Experienced in market research to create product roadmap, make product decisions and iterate rapidly.

• Knowledge of applicable product related regulations, and risk and compliance requirements.

• Knowledge of federal laws, rules, and regulations to include: TILA/REG Z, SCRA/MLA (given our demographic), Reg B, FCRA, UDAAP.

Preferred:

• Deep understanding of loyalty programs and their role in driving the credit card business

• Ability to collaborate with cross-functional stakeholders to obtain alignment and ensure strategic objectives are met

• Prior experience bringing a new product or service to market from ideation to launch

• Strong business knowledge of credit card and rewards economics and their impact on the P&L

• Working knowledge of agile development

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

#fsb

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are looking for a Product Management Director for our Credit Card/Card experience area of the Bank.

This is an Individual Contributor Role.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

You ideally will live within commuting distance of one of the USAA offices in any of the metro areas: San Antonio, Dallas, Charlotte, Tampa, Phoenix, Colorado Springs.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.

• Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.

• Acts as product SME on features and services and collaborates with business partners to provide recommendations.

• Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements.

• Leads efforts to expand or change existing product features.

• Contributes to decisions regarding product pricing and profitability.

• Identifies and evaluates potential providers for alliance relationships.

• Provides support regarding all aspects of Product Life Cycle.

• Approves and provides support in developing, editing and distributing product communications.

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

• Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.

• Interprets performance results to inform product or sales forecast and planning.

Minimum Education:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 8 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.

• 3 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).

• 2 years of Data Visualization experience (i.e. Tableau).

• Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).

• Expert experience in creating product briefings and presenting to executive leadership.

• Experienced in market research to create product roadmap, make product decisions and iterate rapidly.

• Knowledge of applicable product related regulations, and risk and compliance requirements.

• Knowledge of federal laws, rules, and regulations to include: TILA/REG Z, SCRA/MLA (given our demographic), Reg B, FCRA, UDAAP.

Preferred:

• Deep understanding of loyalty programs and their role in driving the credit card business

• Ability to collaborate with cross-functional stakeholders to obtain alignment and ensure strategic objectives are met

• Prior experience bringing a new product or service to market from ideation to launch

• Strong business knowledge of credit card and rewards economics and their impact on the P&L

• Working knowledge of agile development

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

#fsb

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Business Process Consultant Lead for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

This position will reside in Bank Omnichannel and will be responsible for supporting Bank Eligibility and Bank Name and Address Change processes.

Establishes strategic partnerships and maintains effective relationships with assigned CoSA business unit(s) and manages stakeholder interests including but not limited to CFO, HR, IT, and Legal. Applies expert knowledge and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, third party risk management, and global operations. Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the CoSA and/or horizontally across the enterprise. Understands the customer market strategy and proactively identifies and confirms business requirements. Oversees the development of business process related solutions for clients. Viewed by customers as a consultant. Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a client's internal process or function being modified for improved efficiency and effectiveness. May involve the recommendation to shift future performance to a third party. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Identifies and implements strategic opportunities and solutions for key stakeholders.

• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.

• Coaches others and leads acquisition and application of expert knowledge of the business.

• Leads planning & execution and directs and coordinates activities for highly complex projects.

• Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.

• Manages risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs.

• Provides consultation to influence and ensure business unit level and business level processes address risk across all activities.

• Reviews, advises, and develops communication plans for customers and internal stakeholders.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).

• 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.

• Expert knowledge of bank products and processes.

• Experience leading programs/projects, business process owner/consultant or working in an agile environment.

• Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred Qualifications:

• 2+ years experience with either experience, product, project, or process management

• 2+ years experience in banking

• Experience with 1st Line Risk identification and the issue management lifecycle process

• Experience with Agile Methodology

• Strong thought leadership with demonstrated ability to set strategy and translate into execution

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $117,600--$211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking a talented HR Financial Analyst (Mid-Level) for any USAA location or Remote work environment.

Responsible for solving business problems while performing forecasting, planning, and financial modeling related to income, profitability, liquidity, capital, leverage, asset and liability management or operating expense. Ensures all activities are completed within regulatory and compliance guidelines.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Develops financial forecasts/plans for a large and moderately complex to complex business area or expense category; Develops and implements forecasting/planning process, and model improvement initiatives.

• Independently prepares recurring or ad hoc financial reports and analysis or cost benefit analysis to support and provide insights for internal and external management decision-making.

• Delivers moderately complex to complex financial research and value-added business decision support and recommends or implements solutions to key financial and operational opportunities.

• Responsible for product assignments, product pricing, product profitability and ad hoc analysis.

• Acts as a valued business partner by providing informed, proactive analysis and business insights to enable effective decision-making and efficient resource utilization.

• Acquires and applies intermediate knowledge of the business, its products and processes to resolve issues and navigate obstacles to deliver work product.

Minimum Requirements:

• Bachelor's degree in Business, Accounting, Finance, Economics, or related field is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years experience conducting financial/accounting analysis, preparing financial reports, or financial plans and providing recommendations; OR Advanced degree in Business, Accounting, Finance, Economics, or a related field, progress towards a Certified Public Accountant (CPA), or Chartered Financial Analyst (CFA) designation and 2 years of financial / accounting analysis or related work experience.

• Ability to communicate financial/accounting concepts.

• Experience in a financial services environment.

• Experience using Microsoft Office Excel for financial data analysis.

• Experience working with financial/accounting technologies.

• Understanding, application, and adherence to financial regulations and compliance.

• Experience producing financial reports.

• General knowledge of Generally Accepted Accounting Principles (GAAP).

Preferred Experience:

• Experience with PeopleSoft.

• Experience performing reconciliations within a large Financial Services company.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation :

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300.00 - 119,500.00*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Business Process Consultant Lead-Accessibility for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

This position will reside in Bank Omnichannel and will be responsible for establishing bank-wide accessibility governance and managing ongoing accessibility as it pertains to the Bank.

Establishes strategic partnerships and maintains effective relationships with assigned CoSA business unit(s) and manages stakeholder interests including but not limited to CFO, HR, IT, and Legal. Applies expert knowledge and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, third party risk management, and global operations. Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the CoSA and/or horizontally across the enterprise. Understands the customer market strategy and proactively identifies and confirms business requirements. Oversees the development of business process related solutions for clients. Viewed by customers as a consultant. Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a client's internal process or function being modified for improved efficiency and effectiveness. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Identifies and implements strategic opportunities and solutions for key stakeholders.

• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.

• Coaches others and leads acquisition and application of expert knowledge of the business.

• Leads planning & execution and directs and coordinates activities for highly complex projects.

• Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.

• Manages risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs.

• Provides consultation to influence and ensure business unit level and business level processes address risk across all activities.

• Reviews, advises, and develops communication plans for customers and internal stakeholders.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).

• 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.

• Expert knowledge of bank products and processes.

• Experience leading programs/projects, business process owner/consultant or working in an agile environment.

• Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred Qualifications:

• 2+ years' experience with accessibility

• Highly knowledgeable of ADA

• Highly knowledgeable of WCAG

• 2+ years' experience in banking

• Experience with 1st Line Risk identification

• Experience managing strategic projects in a financial institution

• Strong thought leadership with demonstrated ability to set strategy and translate into execution

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $117,600--$211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Business Process Consultant Lead-Terms, Conditions & Disclosures Governance for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

This position will reside in Bank Omnichannel and will be responsible for the establishment and ongoing management of governance for terms, conditions and disclosures for Bank.

Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Identifies and implements strategic opportunities and solutions for key stakeholders.

• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.

• Coaches others and leads acquisition and application of expert knowledge of the business.

• Leads planning & execution and directs and coordinates activities for highly complex projects.

• Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.

• Manages risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs.

• Provides consultation to influence and ensure business unit level and business level processes address risk across all activities.

• Reviews, advises, and develops communication plans for customers and internal stakeholders.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).

• 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.

• Expert knowledge of bank products and processes.

• Experience leading programs/projects, business process owner/consultant or working in an agile environment.

• Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred Qualifications:

• 2+ years experience working within a governance program

• 2+ years experience in banking

• Experience with 1st Line Risk identification

• Experience managing strategic projects in a financial institution

• Strong thought leadership with demonstrated ability to set strategy and translate into execution

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $117,600--$211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA is looking for a dedicated Business Risk and Controls Advisor Senior - Retail Bank to work in a Hybrid work environment.

Positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Leverages risk assessment data and identifies key data-driven insights tied to first line of defense.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO, or Charlotte, NC.

Job Requirements

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leads and drives solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for risk data analysis, report preparation and trend analysis, using business intelligence tools.

• Anticipates business needs and proactively finds opportunities to improve and strengthen the control environment through practical insights.

• Assists with translating control deficiencies into action plans and provides recommendations to improve governance practices in alignment with risk and compliance frameworks.

• Partners with collaborators to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely risk remediation.

• Advises senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to supervise and advances issues and findings to appropriate partners.

• Establishes and maintains processes, procedures and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 6 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline, and 2 years of experience supporting risk and/or compliance related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards.

Preferred Qualifications:

• 6 or more years of experience in a risk management, compliance, regulatory, or audit function within the banking or insurance industry

• 6 or more years first line of defense experience in surveilling/monitoring financial services transactions

• Experience advising and participating in risk control self-assessments, identification of material risks, monitoring Key Risk Indicators, adhering to issue management standards, and assessing control design and effectiveness

• Experience supporting and/or leading risk program implementation in a first line of defense risk role at a large Retail Bank

• Understanding of Risk Management principles and regulatory expectations applicable to Consumer Lending at a financial institution

• Experience monitoring all sources of risk across various Consumer Lending products and services

• Validated problem solver ability to break down complex problems by component, determine root cause, drive develop/implement clear steps to solution

• Experience in a highly dynamic environment undergoing change; ability to partner & consult optimally at all levels of the organization in a highly complex business environment, dealing with challenging priorities

The above description reflects the details considered vital to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200-$144,500 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our extraordinary benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA