Company Detail

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

As a fast growing, profitable standalone business within Cengage, Workforce Skills has empowered millions of learners looking to improve their skills, get employed, and build a career. Within the Ed2go brand, the Workforce Skills division provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities and workforce development organizations. These non-credit offerings enable our partners to upskill their local community, enabling people to return to employment, make career transitions, and increase their earning power.

What You'll Do Here:

The Director of Content Development leads our course design strategy, our course development processes, and the execution of our roadmap for content delivery. This includes leading a team of Managers who in-turn lead our team of Learning Designers, Multi-Media Designers, Content Development Managers, and Subject Matter Experts (SMEs). Perhaps most importantly, this leader deeply understands our business models, how we reach customers, and the needs of users and buyers. The ideal candidate is a business leader who also has significant expertise in learning design for online programs and adult learning.

This role encompasses 4 major areas of responsibility:

• Deeply understand the business, the different sales channels, our growth strategies and priorities

• Lead the Learning Design Insights Agenda: As learning designers, we are always curious about what is working and how to continuously improve what we are doing. At our current stage of life, we are unlikely to start developing courses in a materially different way or dream up ways to revolutionized online learning. We are more likely thinking about how to develop more insights around our users, what impacts user satisfaction, and what drives learning outcomes

• Lead the content development plan that enables us to meet our goals (production management, resourcing and org design, agility)

• Own our Content Development Frameworks, Processes, Standards/Best Practices Alignment, and Thought Leadership tied to our development processes

Skills You Will Need Here:

You will have demonstrated success at leading and aligning teams around company goals to meet or exceed business targets, having a track record of success and a solid reputation for supporting and coaching a team to meet these goals. You will have a deep understanding of our learners to ensure our products engage them, while understanding the needs of the ecosystem and making appropriate trade-offs. Your team supports a broad, market leading portfolio of products while also developing new offerings to expand our catalog.

Essential Duties/Responsibilities:

• Seasoned relationship builder with high integrity who successfully influences others and empowers team to creatively develop differentiated features

• Structures operational and strategic work by developing plans, gathering, and synthesizing relevant data, leading analyses, and executing recommendations

• An effective coach and mentor by having the experience an ability to do the critical work you oversee

• Able to create OKRs/KPIs/Goals for the team, and manage to these goals

• Sets clear objectives and timelines for achieving results within this role, and for all direct reports

• Responsible for forecasting, tracking, and analyzing costs

• Utilizes excellent project management skills, organization, and clear communication to drive decision-making and progress throughout product development lifecycle

• Accountable to the team and the company to achieve results

Basic Skills:

Required

• Bachelor's Degree: Advanced degree preferred

• 7+ years of leadership experience managing teams of 25+ resources (individual contributors and people managers)

• 10+ years of instructional design experience. You have strong abilities in and experience with learner-centered design.

• Experience building and delivering online training programs within the adult learning space is strongly desired

• A background in building programs in B2B and B2C business models, preferred

• Experience building programs that generate more than $50M/year, preferred

• Experience bringing new products to market, and managing products across their lifecycle (cradle to grave)

• Strong financial analysis and modeling skills and an understanding of business metrics

• Able to lead progress against deliverables with a high degree of accountability and personal urgency

• Consistent record of creating and implementing strategy, developing business cases for investment, and leading cross-functional teams to solve complex problems

• Deep understanding in creating and carrying out customer feedback models and using customer data to make product, platform, and/or service model enhancement

• Interpersonal savvy with exceptional communication and negotiation skills, engaging presentation abilities, and an ease in partnering with and influencing colleagues and executives

What This Role is Not:

Candidates who have significant background in traditional publishing (HED/K-12), course development in for-credit markets, or large-scale development projects (multi-year, million-dollar projects), should be prepared to highlight how their background and experience meets the requirements of this opportunity (eye for business, high agility, lead many smaller projects on a faster schedule and lower cost model vs traditional digital publishing). It is presumed most applicants will have impressive credentials and background in digital course development-applicants should include a cover letter that highlights the business and strategy aspects of their experience that align to these job requirements, in addition to their experience leading content development teams.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

As a fast growing, profitable standalone business within Cengage, Workforce Skills has empowered millions of learners looking to improve their skills, get employed, and build a career. Within the Ed2go brand, the Workforce Skills division provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities and workforce development organizations. These non-credit offerings enable our partners to upskill their local community, enabling people to return to employment, make career transitions, and increase their earning power.

What You'll Do Here:

The Director of Content Development leads our course design strategy, our course development processes, and the execution of our roadmap for content delivery. This includes leading a team of Managers who in-turn lead our team of Learning Designers, Multi-Media Designers, Content Development Managers, and Subject Matter Experts (SMEs). Perhaps most importantly, this leader deeply understands our business models, how we reach customers, and the needs of users and buyers. The ideal candidate is a business leader who also has significant expertise in learning design for online programs and adult learning.

This role encompasses 4 major areas of responsibility:

• Deeply understand the business, the different sales channels, our growth strategies and priorities

• Lead the Learning Design Insights Agenda: As learning designers, we are always curious about what is working and how to continuously improve what we are doing. At our current stage of life, we are unlikely to start developing courses in a materially different way or dream up ways to revolutionized online learning. We are more likely thinking about how to develop more insights around our users, what impacts user satisfaction, and what drives learning outcomes

• Lead the content development plan that enables us to meet our goals (production management, resourcing and org design, agility)

• Own our Content Development Frameworks, Processes, Standards/Best Practices Alignment, and Thought Leadership tied to our development processes

Skills You Will Need Here:

You will have demonstrated success at leading and aligning teams around company goals to meet or exceed business targets, having a track record of success and a solid reputation for supporting and coaching a team to meet these goals. You will have a deep understanding of our learners to ensure our products engage them, while understanding the needs of the ecosystem and making appropriate trade-offs. Your team supports a broad, market leading portfolio of products while also developing new offerings to expand our catalog.

Essential Duties/Responsibilities:

• Seasoned relationship builder with high integrity who successfully influences others and empowers team to creatively develop differentiated features

• Structures operational and strategic work by developing plans, gathering, and synthesizing relevant data, leading analyses, and executing recommendations

• An effective coach and mentor by having the experience an ability to do the critical work you oversee

• Able to create OKRs/KPIs/Goals for the team, and manage to these goals

• Sets clear objectives and timelines for achieving results within this role, and for all direct reports

• Responsible for forecasting, tracking, and analyzing costs

• Utilizes excellent project management skills, organization, and clear communication to drive decision-making and progress throughout product development lifecycle

• Accountable to the team and the company to achieve results

Basic Skills:

Required

• Bachelor's Degree: Advanced degree preferred

• 7+ years of leadership experience managing teams of 25+ resources (individual contributors and people managers)

• 10+ years of instructional design experience. You have strong abilities in and experience with learner-centered design.

• Experience building and delivering online training programs within the adult learning space is strongly desired

• A background in building programs in B2B and B2C business models, preferred

• Experience building programs that generate more than $50M/year, preferred

• Experience bringing new products to market, and managing products across their lifecycle (cradle to grave)

• Strong financial analysis and modeling skills and an understanding of business metrics

• Able to lead progress against deliverables with a high degree of accountability and personal urgency

• Consistent record of creating and implementing strategy, developing business cases for investment, and leading cross-functional teams to solve complex problems

• Deep understanding in creating and carrying out customer feedback models and using customer data to make product, platform, and/or service model enhancement

• Interpersonal savvy with exceptional communication and negotiation skills, engaging presentation abilities, and an ease in partnering with and influencing colleagues and executives

What This Role is Not:

Candidates who have significant background in traditional publishing (HED/K-12), course development in for-credit markets, or large-scale development projects (multi-year, million-dollar projects), should be prepared to highlight how their background and experience meets the requirements of this opportunity (eye for business, high agility, lead many smaller projects on a faster schedule and lower cost model vs traditional digital publishing). It is presumed most applicants will have impressive credentials and background in digital course development-applicants should include a cover letter that highlights the business and strategy aspects of their experience that align to these job requirements, in addition to their experience leading content development teams.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you!

What you'll do:

• Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort.

• Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis

• Exhibit proficient use of technology communication tools

• Basic troubleshooting of reported customer technical issues

• Tracking and creation of technical support tickets and providing corresponding updates to customer

• Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team

• Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation.

• Create and manage Course Pages for accounts, showcasing training and technical support resources

• Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team

• Provide limited coverage for open CSM territories as needed to ensure the success of the territory

• Communicate and coordinate effectively as required with sales personnel

• Manage existing Enterprise licenses to ensure they are extended, as needed

• Other duties as assigned by management

Skills You Will Need Here:

• Bachelor's or associate degree from an accredited university or college

• Demonstrated experience managing business needs and planning

• Exceptional written and verbal communication skills

• Strong problem-solving skills with the ability to communicate next steps clearly

• Experience working with digital products/applications

• Highly flexible and adaptable to change

• Distinguished interpersonal skills, coupled with high level collaboration

• Proven ability to independently balance multiple tasks and priorities

• Familiarity with Learning Management Systems preferred

• Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us

at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do here:

Are you ready to impact hundreds of engineers and millions of students?

Millions of students around the world use the products we create, and we take that responsibility seriously. Reliability. Resiliency. Scale. MTTD & MTTR. These are the concerns we measure and drive to improve.

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to try new things to transform education. Most importantly, with everything we do, we put learning first.

You will report to the DevOps Manager and work as a team with our engineering teams.

Our team strongly values:

• Having an opinion and being able to verbally convey that opinion while also coming to a consensus

• Interpersonal skills are just as important as technical experience and proficiency.

• Thinking about and treating our engineering partners as users. This means building out wiki pages, sample implementations, APIs that make sense, and helping our partners implement the products we create.

• The ability to make a decision, popular or not, and back it up with clearly articulated rationale.

• Meeting our engineering teams where they are. We see these as opportunities to upskill our partners and to help them achieve their goals.

• We start with the assumption that someone somewhere has faced a similar issue, and we research it. We like learning from the experience of others.

What You'll Do Here:

As a Software Engineer on the DevOps team your role is hands on, you will be writing lots of code. You will be also be soliciting feedback and listening to your users (the engineering teams).

You are going to help to promote, on-board, and train the engineering teams to use the stuff you work on. We do not believe in Greenfield of Dreams (build it and they will come). Evangelism is the key part of this process.

• Collaborate with engineering teams to on-board to the services.

• Develop testable code used by the engineering teams.

• Learn how to run load testing and performance tuning for your applications.

• Learn Amazon Web Services (AWS) as you'll be working on the application that deploys to AWS.

• Assist engineering teams in identifying and mitigating issues.

• Collaborate with multi-functional roles to communicate and align development efforts with the Operations roadmap.

• Assist in tool and technology evaluations.

Responsibilities

• Work as a software engineer in a collaborative environment with passion, ownership and commitment.

• Continuously learn and grow with industry-leading practices, processes, and technologies

• Work with the AWS cloud on Linux based systems

• Develop and maintain services in Groovy, Java, and Javascript (Angular)

• Grow and contribute to a Service Oriented Architecture in an enterprise environment

• Learn and champion software development best practices such as Continuous Integration and Performance testing

• Work with various Java development and continuous integration frameworks such as JUnit, Jenkins, git, Sonar and Gatling / JMeter

Skills you will need here:

• Bachelor degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience

• 3+ years working on Core Java projects using and IDE such as Eclipse or IntelliJ

• Experience working with Java Web Application containers such as Tomcat

• Experience using source code control systems, such as Git, Stash, Subversion, or CVS and build/integration tools like Maven and Jenkins.

• Comfortable with complex algorithms and object-oriented programming

• Experience with one or more database systems, such as MySql, MongoDB, Cassandra

Pluses

• Familiarity with Junit, Spock, and RESTful web services

• Familiarity with developing applications using Groovy

• Participates in open source projects

• Experience with a variety of software development applications, environments, and languages

• Experience with AWS or other cloud environments

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

As a fast growing, profitable standalone business within Cengage, Workforce Skills has empowered millions of learners looking to improve their skills, get employed, and build a career. Within the Ed2go brand, the Workforce Skills division provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities and workforce development organizations. These non-credit offerings enable our partners to upskill their local community, enabling people to return to employment, make career transitions, and increase their earning power.

What You'll Do Here:

The Director of Content Development leads our course design strategy, our course development processes, and the execution of our roadmap for content delivery. This includes leading a team of Managers who in-turn lead our team of Learning Designers, Multi-Media Designers, Content Development Managers, and Subject Matter Experts (SMEs). Perhaps most importantly, this leader deeply understands our business models, how we reach customers, and the needs of users and buyers. The ideal candidate is a business leader who also has significant expertise in learning design for online programs and adult learning.

This role encompasses 4 major areas of responsibility:

• Deeply understand the business, the different sales channels, our growth strategies and priorities

• Lead the Learning Design Insights Agenda: As learning designers, we are always curious about what is working and how to continuously improve what we are doing. At our current stage of life, we are unlikely to start developing courses in a materially different way or dream up ways to revolutionized online learning. We are more likely thinking about how to develop more insights around our users, what impacts user satisfaction, and what drives learning outcomes

• Lead the content development plan that enables us to meet our goals (production management, resourcing and org design, agility)

• Own our Content Development Frameworks, Processes, Standards/Best Practices Alignment, and Thought Leadership tied to our development processes

Skills You Will Need Here:

You will have demonstrated success at leading and aligning teams around company goals to meet or exceed business targets, having a track record of success and a solid reputation for supporting and coaching a team to meet these goals. You will have a deep understanding of our learners to ensure our products engage them, while understanding the needs of the ecosystem and making appropriate trade-offs. Your team supports a broad, market leading portfolio of products while also developing new offerings to expand our catalog.

Essential Duties/Responsibilities:

• Seasoned relationship builder with high integrity who successfully influences others and empowers team to creatively develop differentiated features

• Structures operational and strategic work by developing plans, gathering, and synthesizing relevant data, leading analyses, and executing recommendations

• An effective coach and mentor by having the experience an ability to do the critical work you oversee

• Able to create OKRs/KPIs/Goals for the team, and manage to these goals

• Sets clear objectives and timelines for achieving results within this role, and for all direct reports

• Responsible for forecasting, tracking, and analyzing costs

• Utilizes excellent project management skills, organization, and clear communication to drive decision-making and progress throughout product development lifecycle

• Accountable to the team and the company to achieve results

Basic Skills:

Required

• Bachelor's Degree: Advanced degree preferred

• 7+ years of leadership experience managing teams of 25+ resources (individual contributors and people managers)

• 10+ years of instructional design experience. You have strong abilities in and experience with learner-centered design.

• Experience building and delivering online training programs within the adult learning space is strongly desired

• A background in building programs in B2B and B2C business models, preferred

• Experience building programs that generate more than $50M/year, preferred

• Experience bringing new products to market, and managing products across their lifecycle (cradle to grave)

• Strong financial analysis and modeling skills and an understanding of business metrics

• Able to lead progress against deliverables with a high degree of accountability and personal urgency

• Consistent record of creating and implementing strategy, developing business cases for investment, and leading cross-functional teams to solve complex problems

• Deep understanding in creating and carrying out customer feedback models and using customer data to make product, platform, and/or service model enhancement

• Interpersonal savvy with exceptional communication and negotiation skills, engaging presentation abilities, and an ease in partnering with and influencing colleagues and executives

What This Role is Not:

Candidates who have significant background in traditional publishing (HED/K-12), course development in for-credit markets, or large-scale development projects (multi-year, million-dollar projects), should be prepared to highlight how their background and experience meets the requirements of this opportunity (eye for business, high agility, lead many smaller projects on a faster schedule and lower cost model vs traditional digital publishing). It is presumed most applicants will have impressive credentials and background in digital course development-applicants should include a cover letter that highlights the business and strategy aspects of their experience that align to these job requirements, in addition to their experience leading content development teams.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

As a fast growing, profitable standalone business within Cengage, Workforce Skills has empowered millions of learners looking to improve their skills, get employed, and build a career. Within the Ed2go brand, the Workforce Skills division provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities and workforce development organizations. These non-credit offerings enable our partners to upskill their local community, enabling people to return to employment, make career transitions, and increase their earning power.

What You'll Do Here:

The Director of Content Development leads our course design strategy, our course development processes, and the execution of our roadmap for content delivery. This includes leading a team of Managers who in-turn lead our team of Learning Designers, Multi-Media Designers, Content Development Managers, and Subject Matter Experts (SMEs). Perhaps most importantly, this leader deeply understands our business models, how we reach customers, and the needs of users and buyers. The ideal candidate is a business leader who also has significant expertise in learning design for online programs and adult learning.

This role encompasses 4 major areas of responsibility:

• Deeply understand the business, the different sales channels, our growth strategies and priorities

• Lead the Learning Design Insights Agenda: As learning designers, we are always curious about what is working and how to continuously improve what we are doing. At our current stage of life, we are unlikely to start developing courses in a materially different way or dream up ways to revolutionized online learning. We are more likely thinking about how to develop more insights around our users, what impacts user satisfaction, and what drives learning outcomes

• Lead the content development plan that enables us to meet our goals (production management, resourcing and org design, agility)

• Own our Content Development Frameworks, Processes, Standards/Best Practices Alignment, and Thought Leadership tied to our development processes

Skills You Will Need Here:

You will have demonstrated success at leading and aligning teams around company goals to meet or exceed business targets, having a track record of success and a solid reputation for supporting and coaching a team to meet these goals. You will have a deep understanding of our learners to ensure our products engage them, while understanding the needs of the ecosystem and making appropriate trade-offs. Your team supports a broad, market leading portfolio of products while also developing new offerings to expand our catalog.

Essential Duties/Responsibilities:

• Seasoned relationship builder with high integrity who successfully influences others and empowers team to creatively develop differentiated features

• Structures operational and strategic work by developing plans, gathering, and synthesizing relevant data, leading analyses, and executing recommendations

• An effective coach and mentor by having the experience an ability to do the critical work you oversee

• Able to create OKRs/KPIs/Goals for the team, and manage to these goals

• Sets clear objectives and timelines for achieving results within this role, and for all direct reports

• Responsible for forecasting, tracking, and analyzing costs

• Utilizes excellent project management skills, organization, and clear communication to drive decision-making and progress throughout product development lifecycle

• Accountable to the team and the company to achieve results

Basic Skills:

Required

• Bachelor's Degree: Advanced degree preferred

• 7+ years of leadership experience managing teams of 25+ resources (individual contributors and people managers)

• 10+ years of instructional design experience. You have strong abilities in and experience with learner-centered design.

• Experience building and delivering online training programs within the adult learning space is strongly desired

• A background in building programs in B2B and B2C business models, preferred

• Experience building programs that generate more than $50M/year, preferred

• Experience bringing new products to market, and managing products across their lifecycle (cradle to grave)

• Strong financial analysis and modeling skills and an understanding of business metrics

• Able to lead progress against deliverables with a high degree of accountability and personal urgency

• Consistent record of creating and implementing strategy, developing business cases for investment, and leading cross-functional teams to solve complex problems

• Deep understanding in creating and carrying out customer feedback models and using customer data to make product, platform, and/or service model enhancement

• Interpersonal savvy with exceptional communication and negotiation skills, engaging presentation abilities, and an ease in partnering with and influencing colleagues and executives

What This Role is Not:

Candidates who have significant background in traditional publishing (HED/K-12), course development in for-credit markets, or large-scale development projects (multi-year, million-dollar projects), should be prepared to highlight how their background and experience meets the requirements of this opportunity (eye for business, high agility, lead many smaller projects on a faster schedule and lower cost model vs traditional digital publishing). It is presumed most applicants will have impressive credentials and background in digital course development-applicants should include a cover letter that highlights the business and strategy aspects of their experience that align to these job requirements, in addition to their experience leading content development teams.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

As a fast growing, profitable standalone business within Cengage, Workforce Skills has empowered millions of learners looking to improve their skills, get employed, and build a career. Within the Ed2go brand, the Workforce Skills division provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities and workforce development organizations. These non-credit offerings enable our partners to upskill their local community, enabling people to return to employment, make career transitions, and increase their earning power.

What You'll Do Here:

The Director of Content Development leads our course design strategy, our course development processes, and the execution of our roadmap for content delivery. This includes leading a team of Managers who in-turn lead our team of Learning Designers, Multi-Media Designers, Content Development Managers, and Subject Matter Experts (SMEs). Perhaps most importantly, this leader deeply understands our business models, how we reach customers, and the needs of users and buyers. The ideal candidate is a business leader who also has significant expertise in learning design for online programs and adult learning.

This role encompasses 4 major areas of responsibility:

• Deeply understand the business, the different sales channels, our growth strategies and priorities

• Lead the Learning Design Insights Agenda: As learning designers, we are always curious about what is working and how to continuously improve what we are doing. At our current stage of life, we are unlikely to start developing courses in a materially different way or dream up ways to revolutionized online learning. We are more likely thinking about how to develop more insights around our users, what impacts user satisfaction, and what drives learning outcomes

• Lead the content development plan that enables us to meet our goals (production management, resourcing and org design, agility)

• Own our Content Development Frameworks, Processes, Standards/Best Practices Alignment, and Thought Leadership tied to our development processes

Skills You Will Need Here:

You will have demonstrated success at leading and aligning teams around company goals to meet or exceed business targets, having a track record of success and a solid reputation for supporting and coaching a team to meet these goals. You will have a deep understanding of our learners to ensure our products engage them, while understanding the needs of the ecosystem and making appropriate trade-offs. Your team supports a broad, market leading portfolio of products while also developing new offerings to expand our catalog.

Essential Duties/Responsibilities:

• Seasoned relationship builder with high integrity who successfully influences others and empowers team to creatively develop differentiated features

• Structures operational and strategic work by developing plans, gathering, and synthesizing relevant data, leading analyses, and executing recommendations

• An effective coach and mentor by having the experience an ability to do the critical work you oversee

• Able to create OKRs/KPIs/Goals for the team, and manage to these goals

• Sets clear objectives and timelines for achieving results within this role, and for all direct reports

• Responsible for forecasting, tracking, and analyzing costs

• Utilizes excellent project management skills, organization, and clear communication to drive decision-making and progress throughout product development lifecycle

• Accountable to the team and the company to achieve results

Basic Skills:

Required

• Bachelor's Degree: Advanced degree preferred

• 7+ years of leadership experience managing teams of 25+ resources (individual contributors and people managers)

• 10+ years of instructional design experience. You have strong abilities in and experience with learner-centered design.

• Experience building and delivering online training programs within the adult learning space is strongly desired

• A background in building programs in B2B and B2C business models, preferred

• Experience building programs that generate more than $50M/year, preferred

• Experience bringing new products to market, and managing products across their lifecycle (cradle to grave)

• Strong financial analysis and modeling skills and an understanding of business metrics

• Able to lead progress against deliverables with a high degree of accountability and personal urgency

• Consistent record of creating and implementing strategy, developing business cases for investment, and leading cross-functional teams to solve complex problems

• Deep understanding in creating and carrying out customer feedback models and using customer data to make product, platform, and/or service model enhancement

• Interpersonal savvy with exceptional communication and negotiation skills, engaging presentation abilities, and an ease in partnering with and influencing colleagues and executives

What This Role is Not:

Candidates who have significant background in traditional publishing (HED/K-12), course development in for-credit markets, or large-scale development projects (multi-year, million-dollar projects), should be prepared to highlight how their background and experience meets the requirements of this opportunity (eye for business, high agility, lead many smaller projects on a faster schedule and lower cost model vs traditional digital publishing). It is presumed most applicants will have impressive credentials and background in digital course development-applicants should include a cover letter that highlights the business and strategy aspects of their experience that align to these job requirements, in addition to their experience leading content development teams.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

As a fast growing, profitable standalone business within Cengage, Workforce Skills has empowered millions of learners looking to improve their skills, get employed, and build a career. Within the Ed2go brand, the Workforce Skills division provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities and workforce development organizations. These non-credit offerings enable our partners to upskill their local community, enabling people to return to employment, make career transitions, and increase their earning power.

What You'll Do Here:

The Director of Content Development leads our course design strategy, our course development processes, and the execution of our roadmap for content delivery. This includes leading a team of Managers who in-turn lead our team of Learning Designers, Multi-Media Designers, Content Development Managers, and Subject Matter Experts (SMEs). Perhaps most importantly, this leader deeply understands our business models, how we reach customers, and the needs of users and buyers. The ideal candidate is a business leader who also has significant expertise in learning design for online programs and adult learning.

This role encompasses 4 major areas of responsibility:

• Deeply understand the business, the different sales channels, our growth strategies and priorities

• Lead the Learning Design Insights Agenda: As learning designers, we are always curious about what is working and how to continuously improve what we are doing. At our current stage of life, we are unlikely to start developing courses in a materially different way or dream up ways to revolutionized online learning. We are more likely thinking about how to develop more insights around our users, what impacts user satisfaction, and what drives learning outcomes

• Lead the content development plan that enables us to meet our goals (production management, resourcing and org design, agility)

• Own our Content Development Frameworks, Processes, Standards/Best Practices Alignment, and Thought Leadership tied to our development processes

Skills You Will Need Here:

You will have demonstrated success at leading and aligning teams around company goals to meet or exceed business targets, having a track record of success and a solid reputation for supporting and coaching a team to meet these goals. You will have a deep understanding of our learners to ensure our products engage them, while understanding the needs of the ecosystem and making appropriate trade-offs. Your team supports a broad, market leading portfolio of products while also developing new offerings to expand our catalog.

Essential Duties/Responsibilities:

• Seasoned relationship builder with high integrity who successfully influences others and empowers team to creatively develop differentiated features

• Structures operational and strategic work by developing plans, gathering, and synthesizing relevant data, leading analyses, and executing recommendations

• An effective coach and mentor by having the experience an ability to do the critical work you oversee

• Able to create OKRs/KPIs/Goals for the team, and manage to these goals

• Sets clear objectives and timelines for achieving results within this role, and for all direct reports

• Responsible for forecasting, tracking, and analyzing costs

• Utilizes excellent project management skills, organization, and clear communication to drive decision-making and progress throughout product development lifecycle

• Accountable to the team and the company to achieve results

Basic Skills:

Required

• Bachelor's Degree: Advanced degree preferred

• 7+ years of leadership experience managing teams of 25+ resources (individual contributors and people managers)

• 10+ years of instructional design experience. You have strong abilities in and experience with learner-centered design.

• Experience building and delivering online training programs within the adult learning space is strongly desired

• A background in building programs in B2B and B2C business models, preferred

• Experience building programs that generate more than $50M/year, preferred

• Experience bringing new products to market, and managing products across their lifecycle (cradle to grave)

• Strong financial analysis and modeling skills and an understanding of business metrics

• Able to lead progress against deliverables with a high degree of accountability and personal urgency

• Consistent record of creating and implementing strategy, developing business cases for investment, and leading cross-functional teams to solve complex problems

• Deep understanding in creating and carrying out customer feedback models and using customer data to make product, platform, and/or service model enhancement

• Interpersonal savvy with exceptional communication and negotiation skills, engaging presentation abilities, and an ease in partnering with and influencing colleagues and executives

What This Role is Not:

Candidates who have significant background in traditional publishing (HED/K-12), course development in for-credit markets, or large-scale development projects (multi-year, million-dollar projects), should be prepared to highlight how their background and experience meets the requirements of this opportunity (eye for business, high agility, lead many smaller projects on a faster schedule and lower cost model vs traditional digital publishing). It is presumed most applicants will have impressive credentials and background in digital course development-applicants should include a cover letter that highlights the business and strategy aspects of their experience that align to these job requirements, in addition to their experience leading content development teams.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The Sales Support Specialist - Digital, is a sales support person, responsible for helping with existing customer relationships and providing high level support as needed to assist Customer Success Managers (CSM) at select institutions across multiple time zones in the United States. If you want to be part of a high-energy team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you! What you'll do: + Assist CSM team with assigned internal requests and support the daily operations needed to enable the success of the selling effort. + Pull reports as needed from the CRM and other internal systems to help with opportunity/territory analysis + Exhibit proficient use of technology communication tools + Basic troubleshooting of reported customer technical issues + Tracking and creation of technical support tickets and providing corresponding updates to customer + Use administrative tools to assist in the analysis of technical issues reported by customers to share with CSM team + Obtain Root Cause Analysis for major technical outages and translate into customer facing documentation. + Create and manage Course Pages for accounts, showcasing training and technical support resources + Create and manage demo courses in Cengage platforms/Learning Management Systems for CSM team + Provide limited coverage for open CSM territories as needed to ensure the success of the territory + Communicate and coordinate effectively as required with sales personnel + Manage existing Enterprise licenses to ensure they are extended, as needed + Other duties as assigned by management Skills You Will Need Here: + Bachelor's or associate degree from an accredited university or college + Demonstrated experience managing business needs and planning + Exceptional written and verbal communication skills + Strong problem-solving skills with the ability to communicate next steps clearly + Experience working with digital products/applications + Highly flexible and adaptable to change + Distinguished interpersonal skills, coupled with high level collaboration + Proven ability to independently balance multiple tasks and priorities + Familiarity with Learning Management Systems preferred + Minimum of two years of successful sales, technical, support, customer service, or relevant experience preferred Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

As a fast growing, profitable standalone business within Cengage, Workforce Skills has empowered millions of learners looking to improve their skills, get employed, and build a career. Within the Ed2go brand, the Workforce Skills division provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities and workforce development organizations. These non-credit offerings enable our partners to upskill their local community, enabling people to return to employment, make career transitions, and increase their earning power.

What You'll Do Here:

The Director of Content Development leads our course design strategy, our course development processes, and the execution of our roadmap for content delivery. This includes leading a team of Managers who in-turn lead our team of Learning Designers, Multi-Media Designers, Content Development Managers, and Subject Matter Experts (SMEs). Perhaps most importantly, this leader deeply understands our business models, how we reach customers, and the needs of users and buyers. The ideal candidate is a business leader who also has significant expertise in learning design for online programs and adult learning.

This role encompasses 4 major areas of responsibility:

• Deeply understand the business, the different sales channels, our growth strategies and priorities

• Lead the Learning Design Insights Agenda: As learning designers, we are always curious about what is working and how to continuously improve what we are doing. At our current stage of life, we are unlikely to start developing courses in a materially different way or dream up ways to revolutionized online learning. We are more likely thinking about how to develop more insights around our users, what impacts user satisfaction, and what drives learning outcomes

• Lead the content development plan that enables us to meet our goals (production management, resourcing and org design, agility)

• Own our Content Development Frameworks, Processes, Standards/Best Practices Alignment, and Thought Leadership tied to our development processes

Skills You Will Need Here:

You will have demonstrated success at leading and aligning teams around company goals to meet or exceed business targets, having a track record of success and a solid reputation for supporting and coaching a team to meet these goals. You will have a deep understanding of our learners to ensure our products engage them, while understanding the needs of the ecosystem and making appropriate trade-offs. Your team supports a broad, market leading portfolio of products while also developing new offerings to expand our catalog.

Essential Duties/Responsibilities:

• Seasoned relationship builder with high integrity who successfully influences others and empowers team to creatively develop differentiated features

• Structures operational and strategic work by developing plans, gathering, and synthesizing relevant data, leading analyses, and executing recommendations

• An effective coach and mentor by having the experience an ability to do the critical work you oversee

• Able to create OKRs/KPIs/Goals for the team, and manage to these goals

• Sets clear objectives and timelines for achieving results within this role, and for all direct reports

• Responsible for forecasting, tracking, and analyzing costs

• Utilizes excellent project management skills, organization, and clear communication to drive decision-making and progress throughout product development lifecycle

• Accountable to the team and the company to achieve results

Basic Skills:

Required

• Bachelor's Degree: Advanced degree preferred

• 7+ years of leadership experience managing teams of 25+ resources (individual contributors and people managers)

• 10+ years of instructional design experience. You have strong abilities in and experience with learner-centered design.

• Experience building and delivering online training programs within the adult learning space is strongly desired

• A background in building programs in B2B and B2C business models, preferred

• Experience building programs that generate more than $50M/year, preferred

• Experience bringing new products to market, and managing products across their lifecycle (cradle to grave)

• Strong financial analysis and modeling skills and an understanding of business metrics

• Able to lead progress against deliverables with a high degree of accountability and personal urgency

• Consistent record of creating and implementing strategy, developing business cases for investment, and leading cross-functional teams to solve complex problems

• Deep understanding in creating and carrying out customer feedback models and using customer data to make product, platform, and/or service model enhancement

• Interpersonal savvy with exceptional communication and negotiation skills, engaging presentation abilities, and an ease in partnering with and influencing colleagues and executives

What This Role is Not:

Candidates who have significant background in traditional publishing (HED/K-12), course development in for-credit markets, or large-scale development projects (multi-year, million-dollar projects), should be prepared to highlight how their background and experience meets the requirements of this opportunity (eye for business, high agility, lead many smaller projects on a faster schedule and lower cost model vs traditional digital publishing). It is presumed most applicants will have impressive credentials and background in digital course development-applicants should include a cover letter that highlights the business and strategy aspects of their experience that align to these job requirements, in addition to their experience leading content development teams.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group