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SALES ASSOCIATE - UNIFORMS (PART TIME) - Navy Exchange Services (NEX)
Posted: Jul 18, 2024 01:12
BETHESDA, MD
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Title: SALES ASSOCIATE - UNIFORMS (PART TIME) Location: United States-Maryland-Bethesda Job Number: 240002DC Job Summary: As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: CUSTOMER SERVICE Proactively engage and make a connection with customers. Asking questions and listening to customer s needs. Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card Provide premier customer service. Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION Maintaining store appearance. SALES Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer s individual needs. Upselling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. Completing various forms of paperwork reports and reconciliation INVENTORY Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE Basic knowledge of products merchandise EXPERIENCE Retail experience preferred but not required COMMUNICATION SKILLS Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS Basic math functions such as addition subtraction multiplication and division. REASONING ABILITY Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred. Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. . You can expect an unforgettable, dynamic, and competitive work environment. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why the benefits we offer, you won't find anywhere else: . We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level depending on experience . Did we mention, your Benefits begin on DAY ONE ? . Federal Healthcare benefits . Dental, Vision, 401(k) & Pension Plan . Accrual of paid time off at DAY ONE . Tuition reimbursement program . Continuity Programs for Military Spouses . Public Student Loan Forgiveness eligible* after qualifying years of service . Tax Free shopping, worldwide, at any Navy Exchange location Because here at the Navy Exchange Service Command, there's no such thing as tomorrow - there's only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU . https://www.youtube.com/watch?v=9h1WLIY3hT8 - Heroes Welcome



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(NORFOLK NAVY GATEWAY INNS AND SUITES) GUEST SERVICE REPRESENTATIVE II - Navy Exchange Services (NEX)
Posted: Jul 18, 2024 01:12
NORFOLK, VA
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Title: (NORFOLK NAVY GATEWAY INNS AND SUITES) GUEST SERVICE REPRESENTATIVE II Location: United States-Virginia-Norfolk Job Number: 240002I5 Job Summary : Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge, property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service related office operations and the safety, security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities : Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, interacts professionally with guests answering questions concerning lodging facilities, amenities and provides information about local attractions Assists guests with all requests in person or via telephone, including but not limited to making, confirming and or cancelling room reservations, collecting payments and presenting lodging receipts, check-in, check-out process, authorized patron verification, guest room assignments, credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs, no shows, vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures, processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability, CNA and or alternative lodging options in the area. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees, adjusting check-in, check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts, makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system, records and delivers messages as required and answers inquiries pertaining to services base facilities, area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Utilizes the Property Management System, PMS to access guest information, retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information, secures a credit card for incidental expenses and authorizes credit card for room charges. May be required to retrieve Lost and Found items and contact guests regarding lost or found items. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos, correspondence, required in the course of performing assigned duties. Ensures security of all guests is maintained at all times Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. May be required to generate and print various reports from the PMS, such as Expected Arrivals, Departure, List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. May be responsible for the set-up and breakdown, clean-up of the complimentary self-service breakfast bar. Assist with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state drivers license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor, GM or AGM. May be required to obtain NEXCOM Hospitality Group NHG, front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned This position is represented by the American Federation of Government Employees, Local 22 Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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SUPERVISORY SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Jul 18, 2024 01:12
PATUXENT RIVER, MD
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Title: SUPERVISORY SALES ASSOCIATE Location: United States-Maryland-Patuxent River Job Number: 240002GN Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. You can expect an unforgettable, dynamic, and competitive work environment. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why the benefits we offer, you won't find anywhere else: We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level depending on experience Did we mention, your Benefits begin on DAY ONE ? Federal Healthcare benefits Dental, Vision, 401(k) & Pension Plan Accrual of paid time off at DAY ONE Tuition reimbursement program Continuity Programs for Military Spouses Public Student Loan Forgiveness eligible* after qualifying years of service Tax Free shopping, worldwide, at any Navy Exchange location Because here at the Navy Exchange Service Command, there's no such thing as tomorrow - there's only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU . https://www.youtube.com/watch?v=9h1WLIY3hT8 - Heroes Welcome Job Summary As a Supervisory Sales Associate, you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities Customer Service . Proactively engage and make a connection with customers. . Asking questions and listening to customer's needs. . Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card. . Provide premier customer service . Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. Organization . Maintaining store appearance. Sales . Cross-selling products and knowing layout of the store. . Make suggestions to customer on latest trends and current promotions based on customer's individual needs. . Upselling products . Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs. . Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer. . Completing various forms of paperwork, reports, and reconciliation Inventory . Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories) . Responsible for the security of cash, fixed assets and merchandise inventory. . Providing direction on assignments including prioritizing projects/tasks, managing merchandise and inventory. Dependability . Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements Provides effective leadership, demonstrates ability to direct, train and motivate associates; sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance. May open/close locations. . Other Duties as assigned QUALIFICATIONS Product Knowledge . Moderate level of knowledge of products/merchandise . Provide training/documentation to sales associates on product features Experience . 1-2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred. Communication Skills . Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. . Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability . Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. . Ability to defuse escalated exchanges and create win/win situation. PHYSICAL DEMANDS/WORK ENVIRONMENT . This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. . May occasionally involve stooping, kneeling, crouching, and climbing ladders. . Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. . Involves lifting at least 25 lbs. and up to 50lbs in some departments. . Work typically performed indoors, but may be assigned outdoors depending upon location. OTHER SKILLS . Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS . Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays. Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.



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(NEX LITTLE CREEK) - SPECIALTY SALES ASSOCIATE - UNIFORMS - Navy Exchange Services (NEX)
Posted: Jul 16, 2024 22:27
VIRGINIA BEACH, VA
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Title: (NEX LITTLE CREEK) - SPECIALTY SALES ASSOCIATE - UNIFORMS Location: United States-Virginia-Virginia Beach Job Number: 240002FH Job Summary: As a Specialty Sales Associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers. Asking questions and listening to customer s needs. Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card. Provide premier customer service Cooperate and build positive, inclusive, and respectful relationships, take accountability for your own actions and outcomes. Uses specific knowledge to demonstrate product features and provide comparisons with similar products. When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles. Organization - Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer's individual needs. Upselling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including: counting money and returning accurate amounts to customer. Completing various forms of paperwork, reports, and reconciliation. May handle special order merchandise requests, including ordering, tracking, and providing updates to customer. Inventory - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories . Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Other Duties as assigned This position is represented by the American Federation of Government employees Local 22 QUALIFICATIONS - Product Knowledge - In depth technical knowledge of how products work, warranties, and ability to compare products by features. Experience - 1-2 years of Retail or relevant work experience required, 6 months of product specific experience required. Communication Skills - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as: safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills - Basic math functions such as: addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Reasoning Ability - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative, independent of direct supervision. Ability to understand and problem solve customer needs. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include: early mornings, evenings, weekends, and holidays. Qualifications: GENERAL EXPERIENCE 6 months responsible experience in clerical, office, or retail sales, store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements.



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MICRO MARKET ASSOCIATE - Navy Exchange Services (NEX)
Posted: Jul 16, 2024 22:27
KINGS BAY, GA
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Title: MICRO MARKET ASSOCIATE Location: United States-Georgia-Kings Bay Job Number: 240002F0 This is a Full-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Short-Term and Long-Term Disability Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more! Job Summary: Performs various duties within the Micro Market and vending machines including but not limited to functionality and operation of machines availability of products money changing machines and payment kiosk and ensuring maintenance upkeep of machines as required. Sells general merchandise to customers exercising professional selling techniques provides service which anticipates and exceeds customer expectations. Operates a motor vehicle throughout the geographical area and on public roads in connection with performance of job duties. Duties and Responsibilities: Maintains Exchange owned machines and Micro markets daily. Inspects replenishes products to include but not limited to an assortment of various products such as sandwiches cakes pies popcorn salads fruits pastry sodas yogurt laundry detergent etc. Ensures dates regarding product shelf-life for perishable items are adhered to e.g. documents the removal of expired food per the expiration dates of all food items sanitizes areas etc. and that foods are not spoiled removes aged foods or other merchandise from machines and or micro market. Greets and engages customers in conversation for purposes of providing sales related assistance and opinion regarding available or sought after. Assists customers in the selection of merchandise and suggests additional items to complement the customer s selections. Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor regarding stock additions deletions fast and slow selling merchandise customer preferences needs problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of sales goals etc. Sets up and maintains prices and all Exchange branded visual programs in micro markets and where applicable machines on items being sold maintains a current price list for products merchandise sold in the micro market. Ensures the micro market is maintained in clean and orderly manner sweeps mops floors cleans counter-tops wipes down coolers and empties trash cans. Responsible for assisting with resetting merchandise in the micro market at least annually to ensure all merchandise standards are adhered to such as product adjacencies branding and placement. Responsible for laptop tablet scanner handheld and or other electronic devices needed to perform the inventory receiving and ordering within the micro market. Assists in relocating and installing new machines at locations cleans interior and exterior using appropriate cleaning solutions. Makes settings and adjustments on food dispensing liquid dispensing and coin changer units. Collects money from vending machines micro market kiosks or other miscellaneous machines at locations according to established schedule. As required accompanies vending contractors verifying cash taken from vendor owned machines. Ensures all information recorded during machine servicing is collected via computerized hand held devices and manually records counts of products and prepares Vending Machines Cash Collection Slip SS 411 by date type of machine name of attendant and cash meter readings for micro market locations not fully automated. Clears coin jams and makes refunds at designated locations as required. Responsible for inventory control to include micro markets trucks routes etc. in both the vending and micro market systems. Collects turn-in money bags daily from Cash Handling Clerks counts and verifies cash receipt prepares Daily Cash Receipt SS 120 and arranges for deposit in accordance with established procedures. Receives bills from Cash Handling Clerk and purchases coins from Cashier s Cage Navy Exchange. Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting other vending team members to the maximum extent possible. Becomes knowledgeable regarding merchandise selected including proper set-up use care characteristics of various product price points. Communicates product-related information to customers knowledgeably and legibly. Operates motor vehicle throughout the geographical area in connection with duties performed. Loads and unloads merchandise by hand or dolly insures that merchandise is protected from damage or bad weather. Prepares and maintains Daily Trip Report of all trips made. Adheres to and or coordinates preventive maintenance schedule i.e. oil change tune up brakes etc. with designated NEX personnel accordingly. Ensures to maintain proper level of fuel during the operation of the vehicle and retains all receipt regarding refueling and or maintenance. Ensures interior of the vehicle is clean and free of all debris and returned to designated parking area at end of work day. Performs other related duties assigned. PHYSICAL EFFORT Regularly lifts and transports moderately heavy objects weighing up to 40 lbs. occasionally handles heavier items with assistance or with material handling equipment. Regular walking bending and reaching are required. WORKING CONDITIONS Work is performed both inside and outside. Incumbent is occasionally exposed to bad weather conditions while loading and unloading vehicle. Drives in all types of bad weather and is subject to cuts or bruises. JOB REQUIREMENTS 1. Must possess a valid state driver s license or a valid commercial driver s license CDL . 2. Must possess the knowledge and skills necessary to operate a motor vehicle safely. 3. Must be able to pass appropriate background checks needed for the specific area of responsibility e.g. Federal DOD Security Clearance etc. . 4. Pass the GSA defensive driving course Qualifications: This is a Full-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Short-Term and Long-Term Disability Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more! GENERAL EXPERIENCE One year progressive responsible clerical office or retail sales work of any kind in which the applicant has demonstrated the ability to interact with customers. OR SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE Half-year of academic study above the high school level may be substituted for each 6 months of general experience requirement. AND SPECIALIZED EXPERIENCE One year of progressively responsible experience that provides the applicant with knowledge and skills in the fundamentals of retail to include retail sales services vending store operations and warehouse etc. Physical Requirements Frequently stands walks and lifts moderately heavy objects weighing up to 40 lbs. Requirements - Must possess a valid state driver s license. - Must possess the knowledge and skills necessary to operate a motor vehicle safely. - Must be able to pass appropriate background checks needed for the specific area of responsibility e.g. Federal DOD Security Clearance etc. - Must Pass the GSA defensive driving course.



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(LITTLE CREEK NGIS) GROUNDSKEEPER - Navy Exchange Services (NEX)
Posted: Jul 16, 2024 00:38
VIRGINIA BEACH, VA
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Title: (LITTLE CREEK NGIS) GROUNDSKEEPER Location: United States-Virginia-Virginia Beach Job Number: 240002F4 Job Summary: Responsible for a variety of gardening and grounds maintenance work in areas surrounding NEXCOM Hospitality Group (NHG) properties. Duties and Responsibilities: Maintains appearance of external areas of buildings to include walkways, entryways, paths, sidewalks, and driveways. Rakes/shovels to ensure areas are clear of leaves, dirt, ice and snow. Removes weeds and unwanted plants from cracks, joints and crevices. Picks up trash and sweeps parking lots and sidewalks daily. Assists with maintenance and care of building exteriors as needed to include washing, windows, entry doors, cleaning sills, pressure washing building exteriors, and maintaining and ensuring the cleanliness of gazebos, decks, spa areas etc. Work includes gardening, general care of grounds, (including picking up trash and debris/cutting grass), planting and transplanting grass, ground cover, flowers, shrubs and trees. Controls and prevents pests, vertebrate, (rodents, birds, etc.) and plant pests such as weeds, plant diseases and fungi. Maintains lawns to include laying sod, aerating existing lawns, seeding, mowing and trimming edges with the use of applicable hand and power tools. Prunes and trims flowers, shrubs and hedges for a neat appearance. Rakes/shovels to ensure areas are clear of leaves, dirt, ice and snow to ensure patron safety and visibility surrounding buildings and other areas. Inspects plants for obvious plant diseases, plant insects, and unusual or poor plant growth and reports these conditions to the supervisor. May be required to measure and mix fungicides, insecticides and herbicides using instructions on product labels, spraying and dusting as directed. Operates equipment to include hand mowers, standing mowers, weed cutters, and a variety of hand tools. May operate a tractor with pull mower. May be required to greet guests at time of arrival and offer assistance with luggage, directions, base services and local area information. Reports to supervisor or security personnel acts of vandalism and or damage to NHG facilities. Performs other related duties as assigned This position is represented by the American Federation of Government Employees, Local 22. Qualifications: GENERAL EXPERIENCE Eighteen months experience performing gardening and grounds maintenance work. SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of high school education may be substituted for 3 months of experience up to a High School Diploma or GED for 12 months of experience.



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(NEX OCEANA) CASHIER - CASH OFFICE - Navy Exchange Services (NEX)
Posted: Jul 16, 2024 00:38
VIRGINIA BEACH, VA
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Title: (NEX OCEANA) CASHIER - CASH OFFICE Location: United States-Virginia-Virginia Beach Job Number: 240002ER Job Summary Performs a variety of duties involving the receipt disbursement verification deposit and processing of cash items. Duties and Responsibilities Performs all or a combination of the following Receives counts and verifies monies received. Collects and issues money bags cash funds and sub-custody receipts. Maintains log record of movement of money bags and cash funds issued. Prepares the bank deposits of cash receipts for pickup and delivery to designated locations. Makes change funds for cash registers. Maintains current list of bad checks following established procedures. Counts and fills change machine cartridges and distributes to vending attendants for insertion in Dollar Bill Changer. Receives money and processes bills through bill counting machine changes bills for coins as required following established procedures. Maintains appropriate logs. Operates package machines in connection with the counting and wrapping of coins and currency for change machines. May be required to lift up to 25 lbs. in connection with processing coins. Performs other related duties as assigned. This position is represented by the National Association of Government Employees, R4-123 Qualifications: CASHIER No experience required. High school graduate or equivalent preferred.



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(LITTLE CREEK NGIS) HOUSEKEEPING ATTENDANT - Navy Exchange Services (NEX)
Posted: Jul 16, 2024 00:38
VIRGINIA BEACH, VA
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Title: (LITTLE CREEK NGIS) HOUSEKEEPING ATTENDANT Location: United States-Virginia-Virginia Beach Job Number: 240002F2 Job Summary: Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and/or Navy Lodge property including but not limited to: cleaning guest rooms, interior public spaces, storage areas, laundry rooms, exterior spaces, etc. These services include but are not limited to: vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris / trash, transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities: Cleans guest rooms and other assigned areas. Operates cleaning equipment: e.g. vacuum cleaner, carpet cleaner, waxer and polisher. Empties wastebaskets, dusts, waxes and polishes room furniture. Also washes walls, partitions, air vents, disinfects and deodorizes toilet bowls, lavatories, etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind, uses step stool to clean window and window treatments, cabinet tops, mirrors and picture frames. Cleans bathroom areas including tub, tile, walls, commode, floors and vanity. Cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets and floor. Washes and disinfects dishes, utensils, and cookware. Cleans iron and ironing board and replaces cover as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male / female hangers are available in closets. Ensures TV's are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back up battery and in-room phones are clean properly programmed and in working condition. Places proper number of amenities in room: to include consumables and non-consumables. Removes and replaces bed linen, inspects mattresses and pull-out sofas. Moves / re-positions beds upon guest checkout weekly or at a guest s request. Greets and welcomes guests upon sight, always maintaining outstanding guest relations. Ensures privacy and security of guests is maintained at all times. Cleans, vacuums and mops corridors, stairways, guest laundry, patios, and balconies. Shampoos rugs/carpets, and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy (industrial type) carpet cleaners and equipment. Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal which includes but is not limited to; defrosting the refrigerator, cleaning windows inside and out, carpet cleaning, shampoo and/or spot treatment, cleaning walls and other such tasks. Maintains cleanliness and order of storage rooms. Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. Cleans and inspects exterior spaces such as; parking lots and outside passage ways. May be required to load and unload trucks/vans. Assists with the receipt of supplies from vendors, the assembly, separation, storage, and delivery of merchandise by opening boxes and crates. May also be required to move heavy boxes by lifting or hand truck. Uses common hand tools such as hammers, pliers, box cutters, crowbar, and shears for cutting bands. Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. Must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed room, status vacancies, extra guests, unauthorized pets and any other unusual circumstances. Reports any "lost and found" items to the housekeeping supervisor immediately, listing the room number or area where item's was found. May be responsible for the set-up and breakdown/clean-up of the complimentary self-service breakfast bar. Assists with preparing, heating, displaying, and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. Completes all required safety security training. Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group (NHG) protocols during daily service activity. Performs laundry operations at the facility. May be required to possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned This position is represented by the American Federation of Government Employees, Local 22. Qualifications: No experience required- High School graduate or equivalent preferred. Physical requirements- Moderate/physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.



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SPECIALTY SALES ASSOCIATE (SHOES) - FLEX - Navy Exchange Services (NEX)
Posted: Jul 16, 2024 00:38
JACKSONVILLE, FL
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Title: SPECIALTY SALES ASSOCIATE (SHOES) - FLEX Location: United States-Florida-Jacksonville Job Number: 240002C4 Job Summary : As a Specialty Sales Associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers. - Asking questions and listening to customer s needs. - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card. - Provide premier customer service - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. - Uses specific knowledge to demonstrate product features and provide comparisons with similar products. - When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles. Organization - Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products. - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. - Completing various forms of paperwork reports and reconciliation. - May handle special order merchandise requests including ordering tracking and providing updates to customer. Inventory - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories . Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned QUALIFICATIONS - Product Knowledge - In depth technical knowledge of how products work warranties and ability to compare products by features. Experience - 1-2 years of Retail or relevant work experience required 6 months of product specific experience required. Communication Skills - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills - Basic math functions such as addition subtraction multiplication and division. - Ability to use a calculator and calculate percentages and ratios. Reasoning Ability - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. - Ability to understand and problem solve customer needs. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays. Qualifications: GENERAL EXPERIENCE 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.



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(NEX NORFOLK) SUPERVISORY SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Jul 13, 2024 01:05
NORFOLK, VA
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Title: (NEX NORFOLK) SUPERVISORY SALES ASSOCIATE Location: United States-Virginia-Norfolk Job Number: 240002EE Job Summary: As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service Proactively engage and make a connection with customers. Asking questions and listening to customer's needs. Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card. Provide premier customer service Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. Organization Maintaining store appearance. Sales Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer's individual needs. Upselling products Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs. Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, (cash handling) including counting money and returning accurate amounts to customer. Completing various forms of paperwork reports and reconciliation Inventory Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories) Responsible for the security of cash, fixed assets and merchandise inventory. Providing direction on assignments including prioritizing projects/tasks; managing merchandise and inventory. Dependability Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements Provides effective leadership, demonstrates ability to direct, train and motivate associates; sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance. May open close locations. Other Duties as assigned QUALIFICATIONS Product Knowledge Moderate level of knowledge of products/merchandise Provide training/documentation to sales associates on product features Experience 1-2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred. Communication Skills Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win/win situation. PHYSICAL DEMANDS/WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.



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VENDING WAREHOUSE WORKER -FULL TIME w/ BENEFITS - Navy Exchange Services (NEX)
Posted: Jul 13, 2024 01:05
JACKSONVILLE, FL
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Title: VENDING WAREHOUSE WORKER -FULL TIME w/ BENEFITS Location: United States-Florida-Jacksonville Job Number: 240002A8 Job Summary: Responsible for receiving storing issuing delivery and shipping etc. within a vending warehouse backroom area. Duties and Responsibilities : Receives and checks incoming freight merchandise supplies and or equipment from vendors NEX Distribution Center. Unloads loads vehicles checks incoming shipments for spoilage or damage. Receives invoice from vendor on merchandise ordered checks against report of goods received RGR to ensure items and quantity ordered are received. Opens inspects counts marks and prices merchandise. Reports shortages overages spoilage and or damaged items to supervisor. Estimates and or monitors purchase of perishable and nonperishable merchandise and advises vendors of adjustments in daily or weekly orders. Receives deliveries from other NEX locations that may require pickup and or movement of merchandise. Warehouse palletized or bulk stock according to specified locations. Checks bins for mixed stock or incorrect storage notifies supervisor of serious discrepancies. May prepare temporary or permanent storage locations for new merchandise places stock and arranges on shelves Responsible for pulling product and staging loading onto vending trucks Micro Market routes to minimize driver downtime. Conducts monthly inventory of merchandise supplies. Determines discrepancies on shortages or damaged items and advises supervisor.. Assist with the loading of merchandise onto vending trucks. Assist with transportation and placement of vending machines. Responsible for delivery of merchandise to commands Mini Marts and Micro Markets locations to include ARO deliveries. Ensures security of spaces and ensures that no merchandise moves from receiving area without proper completion and verification of receiving documents. Maintains responsible areas in a neat and orderly manner observes and assures observance of all safety sanitary regulations and practices. May operate materials handling equipment in carrying out assigned duties. Assist with Micro Market vending routes during demanding business needs. May be required to have a valid driver s license and operate a vending truck within Government installations and over public roads. Performs other related duties as assigned. PHYSICAL EFFORT Performs work on hard surfaces and in work areas that require standing stooping bending and working in tiring and uncomfortable positions. Is required to lift up to 100 lbs. with assistance and carry short distances heavier material will be transported by forklift equipment. WORKING CONDITIONS Work is performed indoors and outdoors. The area may be cold drafty damp or hot. Is exposed to the possibility of injury such as exposure to cuts bruises lacerations from falling or dropping stock from handling materials and from mechanical equipment. TRAINING REQUIREMENT Associate must receive Hazardous Material HazMat training within 90 days of hire per Department of Transportation regulations. May be required to obtain and maintain a forklift license. JOB REQUIREMENTS: Must possess a valid state driver s license or a valid commercial driver s license CDL . Must possess the knowledge and skills necessary to operate a motor vehicle safely. Must be able to pass appropriate background checks needed for the specific area of responsibility e.g. Federal DOD Security Clearance etc. . Pass the GSA defensive driving course Qualifications: Total of two 2 years experience consisting of the following: GENERAL EXPERIENCE One 1 year of experience that provided the applicant with knowledge and skill to carry out basic retail services selling duties. OR SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. AND SPECIALIZED EXPERIENCE One 1 year of experience that provided the applicant with the knowledge and skill to perform various duties involving stocking merchandise transfers receiving merchandising of product and or food handling processes within a retail or services environment. This is a Full-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Short-Term and Long-Term Disability Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!



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BUYER (LEVEL I) - WOMENS COLLECTIONS - Navy Exchange Services (NEX)
Posted: Jul 13, 2024 01:05
VIRGINIA BEACH, VA
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Title: BUYER (LEVEL I) - WOMENS COLLECTIONS Location: United States-Virginia-Virginia Beach Job Number: 240002EZ Job Summary: Maximizes sales and profitability for assigned group of businesses through the development and implementation of strategy analysis and appropriate reaction to sales trend. Duties and Responsibilities: - Leads the development and implementation of business strategy for a category of responsibility to achieve departmental sales, gross margin, and turnover objectives for a worldwide omni-channel retail organization. - Responsible for the leadership, supervision and development of a staff consisting, Assistant Buyer, and Merchandiser. - Analyzes market trends and offerings to develop, execute and maintain merchandise stock assortments, business strategies and goals and seasonal plans for assigned merchandise departments. - Negotiates with vendors to obtain most favorable prices and allowances to achieve sales and profit objectives for basic and seasonal merchandise. - Manages vendor performance. - Global sourcing for private label, seasonal and basic merchandise as appropriate. - Works with other cognizant codes to develop space allocation, adjacencies, seasonal merchandise, visual guidelines and planograms for store sets and renovations. - Develops and executes marketing plan for assigned departments. Oversees order placement and tracking to ensure timely receipt of merchandise. - Maximize coop of market development funds. - Works closely with the Divisional Merchandise Manager, Inventory and Financial Planning Teams to plan sales, gross profit and stock turn both seasonally and annually, as well as maintaining an in-season forecast on a monthly basis. - Works closely with Divisional Merchandise Manager, Inventory and Financial Planning teams to analyze financial performance using tools such as, but not limited to, Data Warehouse and Category Scorecard to ensure established goals are being met and takes appropriate corrective action when necessary. - Works closely with Divisional Merchandise Manager and Inventory Planning teams to determine and execute automated methods of replenishment - Works with Financial and Inventory Planning teams to determine optimal order size, inventory levels and allocations needed to achieve merchandising and financial goals. - Prepares merchandise information and training for Communication Guide through Weekly Retail Focus, Seasonal Trend Directives, Merchandise Adjacency and Presentation Guides, Special /Unadvertised Buyer Promotions, new Products and Vendor launches, Flex Zone Directives, Return to Vendor Directives, Pricing Errors Directives, Product Hold updates, Ad Flyers Errors, In Stock Issues - Conducts store visits as appropriate to evaluate merchandise presentation, customer demographics, stock assortments and inventory levels. Works closely with store management to address and maximize business opportunities. - Responsible for the supervision and development of a subordinate staff to include, but not limited to providing associate training seminars as appropriate. - Attends trade shows and markets as appropriate - Performs other related duties as assigned. - Maintain collaborative partnerships with vendors and internal and external colleagues. - Works under the general supervision of the Divisional Merchandise Manager. Operates independently within the Framework of NEXCOM policies, procedures, and regulations. Exercises independent judgment and approach in routine and non- routine situations. Consults with supervisor on such issues as policy matters, deviations from normal procedures or unusual circumstances. Performance is evaluated on operational performance, skills evaluations, customer service, collaboration and teamwork, leadership and established individual performance objectives. The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required. Qualifications: Total of 7 years of experience consisting of the following: GENERAL EXPERIENCE: 3 years general experience which was gained in administrative, merchandising, technical or other responsible work which enabled the applicant to gain a knowledge of merchandising and procurement practices; skill in dealing with others in person-to person work relationships; and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE : 1 year of education above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelors degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: 4 years of progressive experience which provided background in procurement practices, methods and procedures; developing and maintaining open-to-buy; selecting sources of supply; comparison shopping; review of merchandise for pricing, markdowns and stock rotation; planning and developing sales promotions and other merchandise controls; or similar work which demonstrated the knowledge and ability within the procurement operational area. Job: Buying



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SVP STORE OPERATIONS - Navy Exchange Services (NEX)
Posted: Jul 13, 2024 01:05
VIRGINIA BEACH, VA
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Title: SVP STORE OPERATIONS Location: United States-Virginia-Virginia Beach Job Number: 240002EY Job Summary: Directs all Navy Exchange retail store and services operations. Responsible for achievement of operating goals, store programs and policies, merchandise selling and presentation, facilities, and customer service. Reports to the Chief Executive Officer who provides general business goals in terms of the NEXCOM mission and vision. Independently plans, implements, and directs programs and policies supporting mission objectives. Duties and Responsibilities: - Ensures Navy Exchange operations support all facets of the Organizations mission, vision, and values. - Responsible for planning, developing, and implementing NEXCOM business strategies, policies, procedures, and programs for all aspects of retail store and services operations. Areas of responsibility include Retail Store Operations, Personalized Services, (Haircare, Photofinishing, Optical, Flower, Video Rental, Mail Services, etc.), Food Services, Laundry/Dry Cleaning, Vending, and Automotive Services. Services businesses encompass both direct run and contracted concession operations. Champions store level customer services policies and programs. - Directs the implementation of Services Merchandising functions to include appraising and analyzing market offerings and trends, determining requirements, developing appropriate sources of supply, effecting buying of merchandise, negotiating with vendors, publishing merchandising information, and arranging for contracting/purchase action. - Develops short and long term business goals, strategies, and objectives. Establishes operating budgets and goals. Develops operating standards and evaluates operating performance and financial results to maximize sales, customer value, and profit. Plans and establishes systems to monitor and control inventory levels and expenses. Initiates corrective action, as necessary. - Directly, and through Regional Executives and District Vice Presidents, provides operational goals and objectives to field activity store management. Establishes, communicates, and enforces operating programs, policies, and procedures. Formally appraises performance, or provides input to field activity management performance appraisals. - Oversees Logistics/Distribution organization including VP of Distribution, 3 CONUS Distribution Centers and 12 OCONUS Distribution Centers. Coordinates and monitors inventory balancing through stores and DCs. Ensures adequate and just-in-time fulfillment of store needs. Partners with Merchandising to ensure appropriate inventory levels are maintained and available, may initiate action to optimize inventory levels as needed. - Monitors and benchmarks commercial retailing and service business practices, conditions, trends, etc., as well as conditions directly impacting Navy Exchanges such as local demographics, command realignments, base closures, etc. Identifies and initiates aggressive, timely action to maximize areas of business opportunity, to include developing new direct run and/or contracted businesses; developing or revising store operating policies and programs; initiating changes to store organization, etc. Undertakes appropriate economic analysis of new and ongoing operating programs to ensure results are consistent with NEXCOM financial objectives. - Selects senior field store management positions. Responsible for succession planning and managing the career development of NEX store management personnel; including assessing associate capabilities and identifying training needs and opportunities. - Initiates and coordinates store construction/renovation projects, and develops and implements retail and services management information systems, in coordination with appropriate NEXCOM groups/divisions. - Establishes and communicates merchandise correlation, visual display, signing etc. programs, standards, and policies to optimize in-store merchandise presentations. Ensures programmed fixture and equipment upgrade programs are developed and in place. - Coordinates store operating policies, programs, and initiatives with NEXCOM Merchandising, Distribution, Financial, and other affected divisions to ensure integration of efforts, consistent communication, and maximum program effectiveness. - Serves as an integral member of NEXCOM Executive Committee which establishes NEX strategic goals and tactical plans designed to support short and long term achievement of the corporate NEXCOM mission. Develops and maintains extensive personal contacts with senior corporate executives within the commercial retail/services business community. - Travels extensively to field activities to assess and monitor operations and provide guidance and assistance, as necessary. Performs other related duties as assigned. Must be U.S. citizen able to obtain and maintain a Top Secret security clearance. Note: The incumbent of this position is required to annually file a Standard Form 278 - Executive Branch Personnel Public Financial Disclosure Report. Successful completion of a pre-employment drug test is required. A tentative offer of employment will be rescinded if the applicant fails to report to the scheduled drug test appointment. Incumbents of drug testing designated positions will be subject to random testing. Drug test results will be provided to the employing activity/command. Qualifications: Proudly serving military service members and their families, the Navy Exchange Service Command (NEXCOM) is searching for an experienced and dedicated Senior Vice President to direct all Navy Exchange retail store and services operations worldwide in successful achievement of operating goals, store program oversite, merchandise presentation/selling and customer service. Success in this role requires leadership that is highly analytical and professional, and that possesses excellent organizational skills. The chosen candidate will independently develop, evaluate and implement plans and direct programs to support mission objectives. Must be a dynamic transformational leader and is accountable cross-functional partner to enterprise leadership. Basic requirements for entry into this NF-06 (non-appropriated fund) position (SES equivalent) include the following: Applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under Technical and Executive Core Qualifications. Typically, experience of this nature will have been gained at Regional /District Manager or its equivalent overseeing a retail/service operation in a multiunit environment. A four-year bachelors degree (preferred) in a relevant field or a combination of college education and experience will be used in determining basic qualification requirements. Private sector experience should include: 1) 15 years of progressively responsible substantive experience which provided a broad knowledge of one or more areas of Retail and/or Services Management (Navy Exchange System or commercial); merchandising and objectives; approval of sources of supply; monitoring and maintenance of sales and net contribution; supervisory responsibility of human resources; or similar work which demonstrated the knowledge and abilities necessary in management of the services area. 2) A minimum of 5 years as a Regional/District Manager or its equivalent within the NEX or commercial retail sector. Successful candidates will possess the following competencies: EXECUTIVE CORE QUALIFICATIONS (ECQs) 1. Leading Change. 2. Leading People. 3. Results-Driven. 4. Business Acumen. 5. Building Coalitions. TECHNICAL QUALIFICATIONS (TQs) 1. Knowledge and expertise in developing strategies and driving the implementation of organizational operational priorities, goals, operating plans, and objectives. 2. Knowledge and expertise in merchandising, supply chain, marketing and (retail/service) Operations. Demonstrated ability to envision, coordinate, implement and analyze retail business using consumer insights and analyzing trends. 3. Ability and knowledge to establish, maintain, analyze and execute operating budgets and other controls in a global retail store environment to continually improve costs, cash flow, investment priorities, to include policy matters and improve efficiency of existing operations. Demonstrated ability to use financial and statistical reporting to improve store performance and identify risks of loss. 4. Ability to effectively build organizational and staff capacity. Assesses associate capabilities and identify training needs and opportunities through the development of subordinate staff succession planning and career coaching. 5. Ability to build and develop effective collaborative relationships, provide guidance, and influence change across all levels of the organization including other senior level members through compelling communication styles (written, verbal and presentations). Must be a U.S. citizen able to obtain a top-secret clearance. The incumbent of this position is required to annually file a Standard Form 278 - Executive Branch Personnel Public Financial Disclosure Report. Successful completion of a pre-employment drug test is required. A tentative offer of employment will be rescinded if the applicant fails to report to the scheduled drug test appointment. Incumbents of drug testing designated positions will be subject to random testing. Drug test results will be provided to the employing activity/command. To apply: Submit the following materials as soon as possible for immediate response. Submit only the material requested by this announcement. Applications received after the closing date will not be considered. There cannot any exceptions. The closing date is Friday, August 23, 2024 , 12 midnight. 1. Resume (including vacancy announcement number (# 240002EY ), your full name, your contact information, job titles, employers' names and addresses, dates of employment assignments including month and year, job related training courses, special skills, certificates and licenses, honors, awards and publications.) Resumes MUST BE submitted directly to the automated application. All successful candidates who have demonstrated experience at the senior level as indicated below will be invited to participate in the next steps of the process which includes providing written responses to the Technical and Executive Core Qualifications. A guide to writing SVP qualification narratives for ECQs can be accessed at this site, click or copy and paste this link into your web browser. https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf How You Will Be Evaluated: You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated on the quality and extent of your total accomplishments, experience, and education. Resumes will be evaluated by a rating and ranking panel, and highly qualified candidates will be requested to provide the Executive Core and Technical Qualifications narrative statements outlined above as part of the structured interview process. Job: Retail/Services Sales/Operations, Customer Service



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SUPPORT TECHNICIAN I - Navy Exchange Services (NEX)
Posted: Jul 13, 2024 01:05
VIRGINIA BEACH, VA
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Title: SUPPORT TECHNICIAN I Location: United States-Virginia-Virginia Beach Job Number: 240002CN Job Summary: Resolves information systems problems involving office automation data communications LAN POS etc. Provides first line customer support determines nature of and urgency of problem dispatches help etc. Duties and Responsibilities: Incumbents of this position must be U.S. Citizens. Provides first line information systems customer support to information system users worldwide using technical knowledge of computer hardware and software. Identifies and where possible corrects the problem. Manages and controls all requests for information systems resources by using an automated help desk tracking system. Enters all requests for resources assistance into the system and tracks status progress of open requests. Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance to resolve the problem. Determines the nature and urgency of the problem. Refers problems to the appropriate level for resolution. Where required notifies supervisor and management of urgent or sensitive problem areas. Monitors and updates status of open trouble reports and provides feedback status to customers. May provide weekly and monthly productivity reports or assist in preparation of such reports. Ensure implement the rigorous application of Information Security Information Assurance policies principles and practices in the delivery of Systems Applications and or Services Hardware Software. Perform other related duties as assigned. IAT1 jobs This position is designated IT-2 Non-critical Sensitive in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI . Department of the Navy DON Cyber Information Technology Cybersecurity Workforce positions Cyber IT CSWF . This position has been designated as a Cyber IT Cybersecurity Workforce position in specialty area 41 and as a condition of employment incumbents of this position are required to comply with the DON Cyber IT CSWF Program requirements of SECNAV M-5239.2 which include 1. Earn and maintain appropriate credentials from the Cyber IT CSWF Qualification Matrix described in SECNAV M-5239.2 associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned and 2. Per SECNAVINST 1543.2 Cyber IT CSWF individuals shall participate annually in 20 hours of continuous learning CL activities to be documented in a current individual development plan IDP signed by both the employee and supervisor. 3. Required Minimum Cybersecurity Credentials in order of precedence to qualify for the position are - a. Education at least one of the following i. Bachelor Degree from accredited University subject matter as listed in SECNAV M-5239.2 Appendix 4 ii. CNSSI NTSSI 4015 Systems Certifiers 4016 Risks Analysts Or b. Training at least one of the following i. 14AA - Common Submarine Radio Room CSRR Maintenance Technician ii. 14BH - SSN 774 and SSGN 726 Class Electronic Warfare Support ES Equipment Maintenance Technician iii. 14CM - SSN Radio Frequency RF Equipment Technician iv. 14HH - SSN 21 and SSN 688 Class Electronic Warfare Support ES Equipment Maintenance Technician v. CYBR1005 Security Essentials vi. NEC 1316 AN BYG-1 V TI04 Combat Control Maintenance Technician vii. NEC 1319 SSGN Tactical Tomahawk Weapon System TTWCS Maintenance Technician viii. NEC 1346 AN BYG-1 V 9 TI-10 Combat Control Maintenance Technician ix. NEC 1347 AN BYG-1 V TI-12 14 Maintainer x. NEC 2710 Global and Command Control System-Maritime 4.X GCCS-M 4.X System Administrator xi. NEC 2765 Global Command and Control System-Maritime 4.1 Increment 2 System Administrator xii. NEC 2766 Global Command and Control System-Maritime 4.0.3 GCCS-M 4.0.3 System Administrator xiii. NEC 2791 Information Systems Technician IAT II Or c. Certification at least one of the following i. CompTIA Security ce ii. GIAC Security Essentials Certification GSEC iii. Systems Security Certified Practitioner SSCP 4. Operating System Computing Environment Certificate Operating System Computing Environment OS CE certificate of training as dictated by the Command Cyber IT CSWF Program Manager Microsoft Windows 10 Desktop OS 5. A Signed Privileged Access Statement 6. Candidates without the required certification may be placed into this job but must obtain the required certifications within 6 months of appointment failure to obtain this requirement will result in termination of employment. Qualifications: Qualified candidates must be U.S. Citizens. GENERAL EXPERIENCE: 3 years' experience in administrative technical or investigative work which demonstrated the ability and aptitudes required to perform technical managerial or analytical work involving management information systems. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor s degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: One year of experience in the following -Technical Support experience in one or more of the following areas O S i.e. UNIX Windows XP W7 DOS Linux O S400 etc. Database Oracle SQL Server dbase Access etc. Point-of-Sale Electronic Messaging Desktop Applications Retail Financial Distribution Logistics Human Resources -Working at a technical Help Desk or in a System Support position -Utilizing automated tools for tracking and monitoring support activities -Analyzing support activities through use of automated tools to identify trends in problem resolving metrics SECNAV M-5239.2 DoN Information Assurance IA Workforce Manual requires that all incumbents of this position possess and maintain current two types of certifications as follows IA Certification One of the following certifications A Network Systems Security Certified Practitioner SSCP or one of the following higher level certification Security GIAC Security Essentials Certification GSEC Security Certified Network Professional SCNP Certified Information Systems Auditor CISA Certified Information Systems Security Professional CISSP GIAC Security Expert GSE Security Certified Network Architect SCNA . NEXCOM preferred certification is Network Technical Certification MCDST MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680. Certification must be valid not expired as defined by the policy of the certification issuer. - Candidates without the required certification may be placed into this job but must obtain the required certification within 6 months of appointment failure to obtain the proper certification requirement will result in termination of employment. This position is designated IT-2 Non-critical Sensitive in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI .



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(DAM NECK NAVY GATEWAY INN AND SUITES) MAINTENANCE WORKER - Navy Exchange Services (NEX)
Posted: Jul 13, 2024 01:05
VIRGINIA BEACH, VA
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Title: (DAM NECK NAVY GATEWAY INN AND SUITES) MAINTENANCE WORKER Location: United States-Virginia-Virginia Beach Job Number: 2400028C Job Summary : Regularly performs the full range and scope of maintenance and housekeeping services that include but not limited to the upkeep of buildings, grounds, fixtures, equipment, NEXCOM Hospitality Group, NHG, guest rooms, public spaces etc. Assignments include simple painting, plumbing, carpentry, electrical repairs, maintenance, using various equipment etc. Takes initiative to ensure all aspects of the facility are working correctly. Duties and Responsibilities : Performs work in at least two of the following trades in the maintenance and repair of buildings and related fixtures. Maintains work order log and follows up as required. Reports status to supervisor. Logs trouble calls with contractor as appropriate. - Plumbing Makes basic plumbing repairs to sinks, faucets, commodes, tanks urinals, P-traps, shut-off valves, on washing machines and water supply which can be accomplished by removing, cleaning, resealing, replacing defective parts or units, installing water heaters, garbage disposals, faucets and sinks. Washer Dryer repair Performs routine maintenance on washers and dryers to include cleaning lint ducts, and vents replacing hoses and fittings as required and referring more complex problems to supervisor for action. - Heating Ventilation and Air Conditioning HVAC Recognizes the cause of faulty equipment and assists making repairs on a variety of HVAC units as appropriate. Electrical Recognizes and reports electrical problems making repairs as appropriate. Replaces fluorescent and incandescent ballasts bulbs and tubes. Carpentry Measures, cuts and constructs or repairs wood or wood substitute items. Conducts basic carpentry repairs such as repairing or replacing screens window and door frames, molding and trim and repair and replacement of drywall or similar products. Painting Preparation of areas and standard coating methods such as brushing, rolling and spraying and ensure surfaces are fully coated, protected and free from drips and runs. Responsible for a variety of semi-skilled and unskilled tasks involving standard methods related to the operation and maintenance of facilities. Work assignments completed and in-progress are spot-checked on a daily basis via documented inspection reports to assure that work practices, techniques, records and other functions are technically accurate and in compliance with instructions. Recurring assignments e.g. follow-up on maintenance requests reported by guests, housekeeping or front desk are carried out independently without specific instructions. Minimum two years of experience with demonstrated skill in two areas Carpentry Plumbing HVAC Electrical Painting . Knowledge in the applicable combination of trades sufficient to perform the duties of the position. Knowledge of safety and environmental rules and regulations concerning procedures, tools, mechanical and electrified equipment commonly used chemicals and basic safe work practices is required. Complete all required safety security training. Required to do considerable standing, bending ,walking, pushing, pulling, and climbing. Must have ability to perform moderately strenuous physical labor as unassisted, lifting, moving and carrying of supplies and equipment weighing up to 45 pounds, 100 pounds assisted is required. Must be able to climb descend stairs and ladders, stoop, bend, kneel and work in uncomfortable positions. Work involves normal risks or discomforts, associated with property operations, facility management and or mechanical systems. Work is performed both indoors and outdoors with potential exposure to extreme weather or temperature conditions. Occasional exposure to dusty or dirty conditions exists when visiting rooms or facilities undergoing repair maintenance or renovation. Personal Protective Equipment PPE is provided Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Typically employee uses routine instructions and work methods that are common to the trade and may be general in nature. Where available the incumbent will rely on blueprints, manufacturers instructions manuals and maintenance specifications. May be required to possess a valid state driver license as travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment. This position is subject to the possibility of workdays on weekends and holidays as well as rotating shifts often consisting of other than normal duty hours. May be recalled to duty and or required to work overtime including on an emergency basis. Performs other related duties as assigned. This position is represented by the American Federation of Government Employees, Local 22 Qualifications: GENERAL EXPERIENCE One year of experience that provided the applicant with knowledge of general maintenance practices involving the upkeep of buildings grounds fixtures equipment etc. SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. SPECIALIZED EXPERIENCE Three years of maintenance work in involving painting plumbing carpentry and electrical repairs. PHYSICAL REQUIREMENTS Standing, stooping, bending, kneeling, climbing and work in tiring and uncomfortable positions. Frequently lifts and carries material weighing up to 50 pounds



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CASHIER (Cash Cage) PT w/Benefits - Navy Exchange Services (NEX)
Posted: Jul 13, 2024 01:05
PENSACOLA, FL
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Title: CASHIER (Cash Cage) PT w/Benefits Location: United States-Florida-Pensacola Job Number: 240002E5 Job Summary: Performs a variety of duties involving the receipt examination disbursement deposit safekeeping and related clerical processing of cash items. Duties and Responsibilities: Collects and issues money bags cash funds and sub-custody receipts from Sales Clerks maintains log record of movement of money bags and cash funds issued. Prepares bank deposits of cash receipts and makes change funds for cash registers. Cashes payroll checks personal checks government checks travelers checks and money orders for authorized military and civilian personnel assuring that proper identification is provided. Checks names against bad check list and or social security number through TRW before processing the payment of personal checks. May make refunds and or receive money as deposit on special orders or for returned checks as indicated on vouchers prepared by Customer Service or other sales personnel and may be responsible for petty cash disbursements sells money orders travelers checks. Receives counts and verifies monies received with daily cash reports for accuracy. Is responsible for cash receipts turned into incumbent daily and obtains signatures upon receipt. Prepares cover sheet by register amount and register number with Daily Cash Report as required. Maintains current list of bad checks by name social security number rank and branch of service as necessary. Counts and fills change machine cartridges and distributes to Vending Attendants for insertion in Dollar Bill Changer. Receives money from Vending Machine Attendants processes bills through bill counting machine changes bills for coins and maintains appropriate logs as required. Operates package machines in connection with the counting and wrapping of coins and currency for change machines. Exercises tact good manners and courtesy when serving and assisting customers. Performs other related duties as assigned Qualifications: CASHIER No experience required. High school graduate or equivalent preferred.



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(PORTSMOUTH MAIN ) - RETAIL OPERATIONS/SCHEDULING COORDINATOR - Navy Exchange Services (NEX)
Posted: Jul 11, 2024 22:12
PORTSMOUTH, VA
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Title: (PORTSMOUTH MAIN ) - RETAIL OPERATIONS/SCHEDULING COORDINATOR Location: United States-Virginia-Portsmouth Job Number: 240002EM Job Summary : Responsible for performing a variety of substantive retail functions involving workforce management programs, information system research troubleshooting, gathering preparing financial data trend analysis account reconciliation etc. using various software programs. Duties and Responsibilities: Under prescribed guidelines and through coordination with Workforce Scheduler and Management organizes and prepares work schedules for employees through the use of an automated workforce management system. Ensures the appropriate amount of staff is available for each work shift and brings discrepancies to the attention of appropriate personnel. Processes and inputs associate availability and leave through the automated system. Prints schedules as directed. May run a variety of reports for management review. - Compiles Monthly Comparative Retail Reports by comparing current data with previous year s data computes percentage of increases or decreases by department for use by management. Prepares weekly mark-down summary reports indicating actual percent of mark-down to planned mark downs. Compiles daily cash over short report by register location based on computer run and Daily Cash Reports received notifies managers so that corrective action might be taken on a timely basis. Responsible for the preparation of a variety of special and periodic reports relating to the retail operations. - Forecasts department payroll on a bi-weekly basis for all locations and the department. Maintains associates payroll records on a current basis which includes data relating to pay changes vacations planned overtime pending terminations etc. - Maintains price list of items on a current basis checks extensions on purchases for designated locations and posts data to appropriate logs and ledgers verifies balances with program produced data issued periodically. - Maintains a number of files relating to the office functions. As instructed compiles periodic and special reports based on records maintained and or data collected also prepares merchandise transfers based on specific information supplied. - Maintains in current status stock control records for the retail department. Posts withdrawals for warehouse by merchandise transfers posts Report of Goods Received RGRs as well as goods returned to warehouse from locations. Posts retail price changes and notifies locations of such changes. Insures maintenance of adequate stock levels by entering the appropriate data into the computer in accordance with established procedures which results in the computation of pertinent stock sales ratios. - As required maintains number control of Inventory Sheets utilized by the various Exchanges and locations in the conduct of their inventories assures appropriate numbers are distributed and returned to the accounting department where sheets are missing contacts the appropriate department. - Produces a variety of correspondence and reports pertaining to the retail operations. - May direct the activities of several subordinate administrative retail and or services personnel by making assignments training new associates answering questions providing input for performance reviews. - Works under the general supervision of a designated supervisor. Carries out regularly assigned duties independently in accordance with established routine procedures. Unusual or difficult problems are referred to supervisor for guidance and assistance. Work is reviewed by spot check for overall adequacy and accuracy. - Performs other related duties as assigned This position is represented by the National Association of Government Employees, Local RA-109 TOLL RELIEF ELIGIBILITY All Hampton Roads Candidates who uses the Downtown or Midtown tunnels & make $50,000 or less per year are eligible to participate in the Toll Relief program. Must show proof of income & residency must be presented at the time of enrollment. Visit: www.vdottollrelief.com Qualifications: GENERAL EXPERIENCE 1 year of experience gained in administrative retail sales technical or other responsible work which enabled the applicant to gain an understanding of merchandising techniques and methods and skill in the area of product presentation and store operations. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience performing clerical or administrative support duties or experience in a related area which demonstrates the ability to perform the work of the position. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 2 year of related academic study above the high school level may be substituted for each 9 months of experience up to a maximum of a 4 year bachelors degree for 1 year of general and 1 year specialized. Preferred knowledge of retail store operations.



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(NEX OCEANA) JETMART - BARBER - Navy Exchange Services (NEX)
Posted: Jul 11, 2024 22:12
VIRGINIA BEACH, VA
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Title: (NEX OCEANA) JETMART - BARBER Location: United States-Virginia-Virginia Beach Job Number: 240002EH Job Summary Performs a variety of barbering services at a main branch or location haircare facility for authorized military and civilian personnel. Duties and Responsibilities Provides barbering hair care services for clients which include shampooing and conditioning cutting shaping sideburns nape of neck middle and top part of the head into various haircuts and styles to suit client shaves face styles mustache and beard. Massages neck face and scalp. Checks client s scalp and hair for visible disorders such as sores abrasions diseases which might interfere with requested barbering services. Consults with client on matters pertaining to their hair care needs. Maintains combs in solution and sanitizes equipment in chemical or physical agent. Responsible for the upkeep and cleanliness of designated work station and shop. Makes necessary preparations for shampoo and towels to be used to minimize delay of customer services. Makes minor repairs on equipment such as replacing switches plugs and cords etc. Operates cash register prepares hair care chits collects and accounts for cash received from clients balances daily sales using Salesperson s Daily Cash Report. Sells hair care products to clients and maintains Daily Appointment Book by name of client time and Stylist Barber assigned. May open and close shop. Assists with monthly inventory. Carries out policy of courtesy and customer service. Ensures 100 client satisfaction. Works under the general supervision of a designated supervisor. Carries out assignments with independence within prescribed policies and procedures exercises tact in dealing with clients. Work is reviewed in terms of quality of services provided and client satisfaction achieved. Performs other related duties as assigned. PHYSICAL EFFORT Requires continual use of both arms and legs which involves frequent standing reaching and light lifting. Objects handled such as beauty service apparatus appliances etc. seldom weigh in excess of 5 pounds. Dexterity is required in applying manual techniques. WORKING CONDITIONS Work is performed inside a haircare facility with proper lighting sufficient plumbing and heating adequate aisle space strong water pressure plenty of hot water adequate electric power and outlets for appliances and apparatus. Incumbent is subject to the possibility of cuts burns strains and electric shock and is exposed to hair cuttings skin conditions common colds and communicable diseases. Is required to wear a smock wash hands thoroughly and frequently with soap and water sanitize barbering tools after each use. MINIMUM QUALIFICATION REQUIREMENTS Graduate of an accredited school of barber culture or cosmetology and possession of a valid State License in Barbering or cosmetology. MEDICAL SCREENING REQUIREMENT All barber shop and beauty shop employees including contract personnel must be medically screened and determined to be free of communicable diseases prior to initial assignment. Unless necessary for local reasons there is no requirement for periodic examinations. This screening examination may be performed by non-physician personnel. The employer will direct him or her to a medical clinic on base where they must be screened. Abnormal responses or findings must be further evaluated by a provider This position is represented by the National Association of Government Employees, R4-123 Qualifications: EDUCATION AND LICENSE Graduate of an accredited school of barber culture or cosmetology and possession of a valid State License in Barbering or Cosmetology. Candidates selected for hire who possess a U.S. State License in Cosmetology from a State other than the State the position is located must obtain a valid State License in Barbering or Cosmetology in the State the position is located within six months from the date of hire. PHYSICAL REQUIREMENTS Continual use of both arms and legs involving frequent standing reaching and light lifting. Objects handled such as barber service apparatus appliances etc. dexterity is required in applying manual techniques.



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(NEX LITTLE CREEK) - SPECIALTY SALES ASSOCIATE - JEWELRY - Navy Exchange Services (NEX)
Posted: Jul 11, 2024 22:12
VIRGINIA BEACH, VA
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Title: (NEX LITTLE CREEK) - SPECIALTY SALES ASSOCIATE - JEWELRY Location: United States-Virginia-Virginia Beach Job Number: 240002AG Job Summary: As a Specialty Sales Associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers. Asking questions and listening to customer's needs. Directing customers to merchandise informing them about upcoming events, promotions, mobile offers, and the STAR card. Provide premier customer service Cooperate and build positive, inclusive, and respectful relationships, take accountability for your own actions and outcomes. Uses specific knowledge to demonstrate product features and provide comparisons with similar products. When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles. Organization - Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customers individual needs. Upselling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including: counting money and returning accurate amounts to customer. Completing various forms of paperwork, reports, and reconciliation. May handle special order merchandise requests including: ordering, tracking, and providing updates to customer. Inventory - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories . Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned This position is represented by the American Federation of Government Employees Local 22 QUALIFICATIONS - Product Knowledge - In depth technical knowledge of how products work, warranties, and ability to compare products by features. Experience - 1-2 years of Retail or relevant work experience required, 6 months of product specific experience required. Communication Skills - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as: safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills - Basic math functions such as: addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Reasoning Ability - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative, independent of direct supervision. Ability to understand and problem solve customer needs. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include: close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include: early mornings, evenings, weekends, and holidays. Qualifications: GENERAL EXPERIENCE 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements.



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(NEX OCEANA) ASSET PROTECTION/SAFETY INVESTIGATOR - Navy Exchange Services (NEX)
Posted: Jul 11, 2024 22:12
VIRGINIA BEACH, VA
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Title: (NEX OCEANA) ASSET PROTECTION/SAFETY INVESTIGATOR Location: United States-Virginia-Virginia Beach Job Number: 240002DD Job Summary : Responsible for the protection of Navy Exchange assets through investigative strategies and the auditing of controls designed to prevent and minimize loss potential. Duties and Responsibilities Maintains surveillance throughout the Navy Exchange facilities as assigned to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques including overt and covert Closed Circuit Television systems. Consistent with established NEXCOM Loss Prevention Safety LPS policies procedures and standards detect and detain individuals suspected of shoplifting. Investigates other suspected incidents of fraud waste and abuse as directed. Prepares case reports investigative notes and processes evidence in accordance with NEXCOM LPS standards. Conducts audits as directed by the Loss Prevention Safety Manager or Supervisor of cash registers cash offices retail inventory controls and service operations. Conducts investigative research as directed of cash variances and suspicious register transactions utilizing ASPECT Point of Sale Exception Reporting Systems and the In-Store Processor as well as other investigative tools. Conducts Accident Investigations involving associates and customers in accordance with prescribed NEXCOM guidelines to include report writing and obtaining photographic evidence as necessary. Maintains absolute confidentiality of all investigative research and case information. Maintains physical security of NEX facilities adhering to site specific Opening Closing procedures Key Controls Electronic Article Surveillance policies and Intrusion Detection System alarm controls and response procedures. Maintains fire safety controls and precautions by conducting inspections as directed of fire suppression systems emergency equipment and potential workplace hazards. Provides assistance to management in evacuations of NEX facilities and the implementation of mandated Force Protection Anti-Terrorist measures. Monitors Known Theft evidence Lost Found programs and Access Control policies specific to the assigned Navy Exchange facilities. Assists and monitors the destruction and disposal of merchandise marked to zero in accordance with prescribed NEXCOM policies. Testifies as necessary in criminal and civil court proceedings to include Military Courts Martial and other military command disciplinary proceedings and administrative hearings. Adheres to prescribed work schedules as determined to be in the best interest of the NEX. Maintains a professional image and demeanor in appearance and communications at all times. Maintains the department dress code as prescribed by the Loss Prevention Safety Manager or Supervisor based on assigned duties. Promotes and adheres to NEXCOM LPS programs such as Civil Recovery Y.E.S. for juvenile shoplifters Code Adam and the IDEAS Reward Program. Maintains a thorough knowledge of factors contributing to inventory shrinkage specific High Shrink Departments and current strategies in place to address shrinkage concerns. Assists as directed in the LPS training and awareness initiatives of NEX associates. Performs other related administrative investigative duties as assigned. Candidates must be eligible for and obtain a Secret Clearance within 6 months of appointment. Failure to obtain will result in termination Qualifications: U.S. Citizenship Required : GENERAL EXPERIENCE 1-year responsible experience in clerical office or retail sales store work of any kind which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1-year experience which clearly demonstrated that the applicant posses a knowledge of general law enforcement methods and techniques or experience in investigative type work which included the protection of property equipment or materials and person-to-person relationships in maintaining various rules and regulations. SUBSTITUTION OF EDUCATION FOR EXPERIENCE For 2-years experience 1 year of academic study above the high school level which included 6 semester hours in policy administration police law evidence investigation criminology law enforcement or similar subjects may be substituted for each year of experience.



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(NEX DAM NECK) MAIN STORE - SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Jul 11, 2024 22:12
VIRGINIA BEACH, VA
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Title: (NEX DAM NECK) MAIN STORE - SALES ASSOCIATE Location: United States-Virginia-Virginia Beach Job Number: 240002CP Job Summary As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities CUSTOMER SERVICE Proactively engage and make a connection with customers. Asking questions and listening to customer s needs. Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card Provide premier customer service. Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION Maintaining store appearance. SALES Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer s individual needs. Upselling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. - Completing various forms of paperwork reports and reconciliation INVENTORY Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned : QUALIFICATIONS PRODUCT KNOWLEDGE Basic knowledge of products merchandise EXPERIENCE Retail experience preferred but not required COMMUNICATION SKILLS Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS Basic math functions such as addition subtraction multiplication and division. REASONING ABILITY Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS / WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays This position is represented by the National Association of Government Employees, R4-123 Qualifications: No experience required. High school graduate or equivalent preferred.



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(NEX NORFOLK) SUPERVISORY SALES ASSOCIATE - SPORTING GOODS - Navy Exchange Services (NEX)
Posted: Jul 11, 2024 22:12
NORFOLK, VA
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Title: (NEX NORFOLK) SUPERVISORY SALES ASSOCIATE - SPORTING GOODS Location: United States-Virginia-Norfolk Job Number: 240002E0 Job Summary: As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service Proactively engage and make a connection with customers. Asking questions and listening to customer s needs. Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card. Provide premier customer service Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. Organization Maintaining store appearance. Sales Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer s individual needs. Upselling products Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. Completing various forms of paperwork reports and reconciliation Inventory Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories Responsible for the security of cash fixed assets and merchandise inventory. Providing direction on assignments including prioritizing projects tasks managing merchandise and inventory. Dependability Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements Provides effective leadership demonstrates ability to direct train and motivate associates sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction work assignments training to sales associates provide input to Department Manager on associate performance. May open close locations. Other Duties as assigned QUALIFICATIONS Product Knowledge Moderate level of knowledge of products merchandise Provide training documentation to sales associates on product features Experience 1-2 years of Retail or relevant work experience required 1 year of lead or supervisory experience preferred. Communication Skills Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win win situation. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays. Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.



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(LITTLE CREEK NGIS) HOUSEKEEPING LEAD - Navy Exchange Services (NEX)
Posted: Jul 11, 2024 08:26
VIRGINIA BEACH, VA
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Title: (LITTLE CREEK NGIS) HOUSEKEEPING LEAD Location: United States-Virginia-Virginia Beach Job Number: 240002CG Job Summary: Serves as a working leader at a Navy Gateway Inn and Suites and or Navy Lodge property responsible for leading and inspecting work of team members in performing housekeeping duties ensuring program standards are met. Regularly performs the full range and scope of housekeeping services the same as a Housekeeping Attendant including but not limited to: cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space and etc. These services include but are not limited to: vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris / trash, transporting clean and dirty linen / towels etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities: As working leader is responsible for overseeing and passing on to Housekeeping Attendants information / instructions received from the supervisor manager. Assists in the training of new associates, answers questions regarding changes to policies procedures and pertinent directives. Ensures work schedules are adhered to; keeps supervisor apprised of work status, assignments and advises concerning problem areas. Trains and demonstrates proper work methods and procedures for all personnel. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Ensures required cleaning materials and linen are available. Works along with and accomplishes work of the same kind and level as that performed by the associates led. Maintains information on housekeeping work performed by room number of occupants departure and arrival dates etc. Maintains continuity in the absence of immediate supervisor. Greets and welcomes guests upon sight and always maintaining outstanding guest relations. Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities and maintains written documentation of these inspections. Ensures privacy and security of guests are maintained at all times. Responsible for the security of all items in the storeroom and or assigned storage areas. Determines and places orders for cleaning supplies, in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained, stored and accounted for. Issues amenities, supplies and linen to the Housekeeping Attendants and performs a monthly quarterly inventory as required. Handles guest and or staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult and or unusual situations to the supervisor for resolution. Regularly performs the full range and scope of housekeeping services including but not limited; to cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space, etc. These services include but are not limited to; vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris / trash, transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assists with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group NHG protocols during daily service activity. Performs and inspects laundry operations at the facility. Required to possess a valid state driver s license to travel to other lodging facilities as required within the normal scope of duties. May be called upon to maintain operations during inclement weather and other emergencies for short period of time in the absence of immediate supervisor. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned. This position is represented by the American Federation of Government Employees, Local 22. Qualifications: No experience required; Preferences High School graduate or equivalent preferred 6 months Housekeeping Experience, Leadership and or training experience.



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(NEX LITTLE CREEK) -CUSTOMER SERVICE CLERK - Navy Exchange Services (NEX)
Posted: Jul 11, 2024 08:26
VIRGINIA BEACH, VA
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Title: (NEX LITTLE CREEK) -CUSTOMER SERVICE CLERK Location: United States-Virginia-Virginia Beach Job Number: 240002B5 Job Summary: Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Duties and Responsibilities: Greets and provides specialized services to customers. Performs transactions quickly, efficiently, and professionally. Provides the following representative services Provides layaway services. Explains layaway policies and requirements. Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy. Takes and places customer special orders as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer Vendor. Advises customer of delivery and updates status of order as necessary. Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts such as; available balances, credit limits, and etc. Accepts NEXCARD payments. Becomes knowledgeable in NEX store policies including; Richter Merchandising System functions and operation; merchandise returns, price matching, check cashing, and etc. Is empowered and responsible for resolving customer problems and complaints consistently, tactfully, and intelligently ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter. Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes, uniform standards, and assisting supporting sales team members to the maximum extent possible. Communicates information to customers knowledgeably and legibly. Follows up on commitments and handles all details necessary to successfully complete the sales encounter. Thanks customers for their patronage. Reviews stock assortments and communicates regularly with supervisor, store manager etc. regarding additions, deletions, customer preferences needs and problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store department sales goals etc. As required performs cash register transactions. Performs all types of cash register transactions, cash, charge, check, layaway, gift certificate, etc. in an accurate and procedurally correct manner. Shops the competition to become familiar with commercial sector retail store sales events, policies, best practices etc. Advises customers of upcoming sales events and services available throughout the Navy Exchange such as; gift wrapping, engraving, delivery, gift certificates, etc. Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft. Completes paperwork associated with merchandise, inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely. Assists in training new associates in store programs and policies as assigned. Performs other related duties as assigned This position is represented by the American Federation of Government Employees Local 22 Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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SYSTEMS ANALYST - Navy Exchange Services (NEX)
Posted: Jul 09, 2024 22:34
VIRGINIA BEACH, VA
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Title: SYSTEMS ANALYST Location: United States-Virginia-Virginia Beach Job Number: 240002DA Job Summary: Systems Analyst is a key technology contributor with a core focus of applying technology to deliver business capabilities. As a highly experienced and knowledgeable member of the applications team this individual will work with other analysts application administrators technical staff and business partners to gather and document requirements facilitate the software development lifecycle and manage projects to successful implementation across multiple subsets of functional business areas within the Enterprise to include but not limited to Merchandise Systems E-Commerce Supply Chain Systems Store Systems Point of Sale POS Financial Systems Human Capital Applications Hospitality Property Management EDI RIB Services and Release Management Automation Support SharePoint Identity Management Service Desk Applications Asset Management etc. Duties and Responsibilities: Incumbents of this position must be U.S. Citizens - Works with stakeholders to gather, document and manage functional and technical requirements within their area of responsibility. - Responsible for the adherence to the Software Development Lifecycle and all policies and procedures relative to change management within the enterprise. - Manages and maintains the change backlog for their area. - Performs some or all project management tasks on select projects - Acts as key liaison to business users of applications to schedule and facilitate application and other applicable training. - Works with technical staff to craft solutions that meet business needs. - Provides key expertise and knowledge around data-flow and enterprise integrations with other producers and consumers of data. - Ensures that all changes to systems capture and document information security and compliance requirements. - Satisfies data calls by extracting, formatting and delivering relevant data from systems. - Coordinates activities of vendor and contractor personnel engaged in system development, implementation or maintenance. - Supports end-user application training through the creation of training materials. - Creates and maintains system documentation to include specifications, manuals, diagrams, and other required artifacts. - Ensures the implementation of the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software). - Works with Procurement Office on the development of Requests for Proposal, Statements of Work, and other required contracting documentation. - Provides frequent communication on development and project efforts to IT management team. - Leads design workshops and requirements sessions with software developers project teams. - Provides a support escalation point for members of the analysis team. - Works with IT leadership to provide input to technical strategy. - Performs in-depth research and is an authoritative resource on industry and market trends relative to the implementation of technology. - Identifies, documents, and manages process design change through the conducting of business and systems process analysis. - Develops and executes application and business process test plans. Performs other related duties as assigned. This position is designated IT-2 (Non-Critical - Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Single Scope Background Investigation (SSBI). Qualifications: Qualified candidates must be U.S. Citizens. GENERAL EXPERIENCE: Three years experience in administrative, technical or investigative work that demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems. OR SUBSTITUTION OF EDUCATION FOR EDUCATION: One year related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: Three years of progressive experience collaborating with analysts, application administrators, technical staff, and business partners to gather and document requirements, facilitate the software development lifecycle, and manage projects to successful implementation across various functional business areas. Subsets of functional business areas This position in accordance with SECNAV M-5510.30 will require a favorable Access National Agency Check and Inquiries (ANACI). Job: Applications Systems



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