Job duties will include: Working directly with a wide range of providers and pharmacists to verify insurance coverage, contact physician offices directly to request and obtain medical records, review medical documentation to ensure coverage criteria have been met, file any needed responses to commercial insurance requests for additional documentation and work directly with commercial payers to resolve any outstanding account balances. This position requires someone that is a self starter, can work independently, is highly organized, can multi-task and has very good phone etiquette.