Assistant, Administrative
Description
Job Summary:
The purpose of this position is to provide advanced-level administrative support to Senior Management (Directors/Vice Presidents) of AGL Resources and subsidiaries to support business operations. Their responsibilities also include ensuring compliance with applicable federal, state and local laws, regulations and ordinances; maintaining regulatory relationships; meeting key performance indicators and internal and regulatory service levels. Their responsibility includes planning, coordinating, scheduling, purchasing and documentation. The incumbent must be able to maintain confidentiality as required within the support role.
The hours for this position are from 8:00 a.m. until 5:00 p.m. Assist with miscellaneous projects as requested; support other departmental personnel to maximize overall team objectives; assist with customer service team support; commitment to community stewardship; available to work afterhours to support storm restoration and gas emergency efforts.
Job Responsibilities:
Functional Expertise:
Provides administrative support to Senior Management (Directors/Vice Presidents) and direct reports; prepares, reviews, and updates correspondence including letters, memorandums, reports, and presentations; answers and screens in-coming phone calls; reviews and screens email; updates organizational charts.
Schedules and maintains calendar; schedules internal and external meetings; coordinates rescheduling to meet business demands and time constraints; ensures Manager fulfills business and personal meeting obligations.
Plans and coordinates logistics for meetings and special events (e.g., conference rooms, refreshments, audio-visual equipment, participant invitations).
Coordinates travel arrangements (e.g., air, hotel, ground transportation, restaurants).
Coordinates office administrative functions including budget tracking and variance analysis; maintains office supplies; process invoices for payment and data entry to support timekeeping functions.
Coordinates special projects or assignments unique to business unit.
Develops standard and ad-hoc reports; analyzes and summarizes data for management use.
Coordinates purchasing card activities; reviews and reconciles purchasing card expenses; enters into PeopleSoft Financials for payment processing.
Serves as liaison for addressing customer service inquiries; researches, resolves, and responds to inquiries with minimal guidance.
Serves as administrative resource for internal employees; provides information and interpretation of Company policy and procedures; assists in the understanding of and compliance with Company guidelines.
Processes confidential information; maintains confidentiality.
Interfaces with vendors and assists with contract management.
Interfaces with all levels in the organization and assists with oversight of Facilities.
Maintains a professional demeanor and strong work ethic.
Business Acumen:
Administers customer care policies as pertains to workplace environment, purchasing, facilities, etc.
Identify best practices to improve the customer experience
Analyze and interpret business data and information
SPECIALTY AREA:
Engagement:
Participate in activities designed to improve customer satisfaction and business performance
Participate in morale building activities
Manage peer relationships
Driving Results:
Accountable for meeting individual performance objectives
Responsible for managing assigned workload, setting goals, prioritizing work, evaluating results and taking corrective action as needed.
Ensure compliance with invoices and expense reporting
Qualifications
Education, Certifications/Licenses:
Required:
Preferred:
Associates Degree or BA/BS degree
Experience in communications highly desired
Related Work Experience:
Required:
Or
Behavioral Attributes
Ability to maintain a positive, constructive working style with others.
Strong interpersonal skills.
Must have excellent time management skills.
Must display initiative, flexibility, and high energy.
Must be customer and employee focused.
Must be able to maintain highly confidential information.
Candidate must demonstrate behaviors consistent with the company culture - Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.
Specific Skills & Knowledge:
Required:
Excellent verbal and written communication skills
Ability to multi-task and manage multiple projects simultaneously
Demonstrated ability to handle information in a sensitive and confidential manner
Demonstrated ability to work with all levels in the organization
Demonstrated ability to work independently
Judgment and discretionary skills
MS Word - intermediate proficiency
MS PowerPoint - intermediate proficiency
MS Excel - intermediate proficiency
PeopleSoft Financials - intermediate proficiency
Time management skills
Working Conditions/Physical Requirements:
Office Support
Keyboarding = 80-90%
Travel = 0
On-call = 0-30%
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Administrative & Clerical
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Riverdale
Operating Company: Southern Company Gas
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Union Covered: No
Work Location(s):
South Customer Service Center - 540 Georgia Highway 138 SW (540RiverdaleCODE)
540 Georgia Highway 138 SW
Riverdale, 30274
Req ID: GAS2004059
