Purpose of Job
We are seeking a talented Lead Designer for our Plano, San Antonio, Austin, Charlotte, Colorado Springs, Tampa or Charlotte facility. This person may also work remotely with occasional travel as requested.
The Lead Designer role will be focused on leading modernization efforts to improve mobile banking experiences at USAA. The candidate selected will lead designers through multiple workstreams across native (iOS and Android) and responsive web technologies while working closely with product development teams. USAA is focused on finding new ways to meet member needs and after 100 years of service to the military community, USAA is looking forward to the next 100 years of digital innovation.
Additionally, leads high-performing, cross-organizational teams by applying expert knowledge and experience in the practice of human-centered design. Synthesizes the work of multi-disciplinary teams to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design by building trust-based relationships that drive the alignment of stakeholders across projects, teams, and functions.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
About USAA IT
Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.
We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.
Tasks:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Acts as a strategic partner to business and technology stakeholders to identify business problems and technical constraints, present strategic ideas, and demonstrate a solution's potential success for highly complex cross-organizational projects.
Lead facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
Manages multiple workstreams from discovery to implementation, expertly balancing efforts, priorities, and partnerships for each.
Leads the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
Leads the design team through the execution of holistic member experiences leveraging expert knowledge of interaction design, visual design, and/or content design.
Applies design expertise and articulates ideas and solutions using a range of storytelling techniques to consistently and effectively inspire and compel audiences to align on direction.
Mentors developing designers across the Chief Design Office. Provides constructive day-to-day feedback and guidance to team members, while helping to frame long-term areas of growth that support their individual goals.
Applies an expert understanding of human-centered and service design practices and can influence how these methods are practiced at USAA.
Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem
Minimum requirements:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
Subject matter expertise designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
Mastery of product design, user interface and interaction design, visual design, storytelling, and prototyping
A portfolio that demonstrates subject matter expertise designing digital experiences for mobile and web-based applications.
Expert facilitation, collaboration and consensus-building skills, with extensive experience driving strategic alignment for cross-functional teams and Senior/Executive leaders.
Subject matter expert skills in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.
Demonstrated expert understanding of new technologies and industry best practices while experimenting to create new and innovative patterns.
Demonstrated expertise designing user interfaces for web and mobile applications (iOS, Android, etc.)
Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.
Highly organized, with the ability to work on multiple projects/task at once while leading a diverse group of employees.
Preferred experience:
Lead strategy and execution of design throughout the product lifecycle within an agile environment while navigating multiple workstreams under a regulated industry.
Extensive client and/or business relationship management with product owners and development teams
Actively plan and facilitate Human-Centered Design methodologies, research, and workshops with cross-functional partners at all levels.
Balance creativity with structure in a collaborative environment that includes research, design, development, and product management.
Systems thinker who can see beyond the problem at hand and consider the interplay between different parts of the system to connect the dots of a holistic experience.
Proven experience fostering healthy teams and trust in a collaborative environment.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $ 117,600 - $ 211,700*
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)
Relocation assistance is Not Available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
