Position Description
Serco is seeking a dynamic Senior Process Improvement Analyst! If you love working as part of a collaborative team and want to help customers improve their operations, then this job is the place for you! As a Senior Process Improvement Analyst, you will apply your knowledge of Federal HR programs and operations to support a range of government customers in improving efficiency, analyzing HR programs, or providing other relevant support to assist their operations. Our team brings expert knowledge from working either within the federal government or in support of it through previous consulting work. Our team typically supports more than one project at a time, providing variety in the work and security against any issues related to a single contract.
Serco provides a fast-paced, collaborative work environment where individuals have an opportunity to support multiple cutting-edge projects for top government and commercial leaders. We offer opportunities to solve problems and improve processes while leveraging the newest technologies to provide our customers the highest quality products and services. This position is remote, with some travel required to support customers in the National Capital region and other locations within the US.
In this role, you will provide HR subject matter expertise as part of our team to analyze customer HR programs and make recommendations for improvement. You will work closely with a Project Manager and other analysts to identify challenges and develop solutions. This may include:
Analyzing workload and workforce requirements using Serco processes and tools
Conducting process improvement activities to include process mapping and analysis of HR data
Developing requirements for technology to streamline operations
Analyzing HR data from various authoritative systems
Assessing overall HR program performance
Facilitating or assisting with conducting customer workshops or focus groups
Constructing, administering, and analyzing HR surveys
Qualifications
To be successful in this role you will be an experienced process improvement practitioner. You will be comfortable leading complex efforts and developing solutions to improve customer performance. Specifically, you will have:
Active Secret clearance
Bachelor's degree
Lean Six Sigma Black Belt
12+ years' overall experience
2+ years' Experience working with DOD organizations
Experience working in fast paced environments
Experience working in large groups
Excellent oral and written communications skills
Additional desired experience and skills:
Master's or higher degree
15+ years' experience
Knowledge of Navy Human Relations functions
If you are interested in helping improve DOD organizational performance, join our team today and make a difference!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/50743/senior-process-improvement-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 50743
Recruiting Location : Location US-VA-Reston
Category Operations Management
Position Type Full-Time
Security Clearance Secret
Telework Yes - May Consider Full Time Teleworking for this position
Campaign LPWBB
