Do you want to work in a fast-paced and exciting environment, where no two days are the same? We're looking for a Research Specialist to join BCD.
Research Specialist
Full-time, home based in Costa Rica
We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
In this role your will be but not limited to research, categorize, route, track and reply to inquiries coming from various sources.
A snapshot of this opportunity
Consolidate, categorize issues, and review issues presented to Global Operations from internal and external customers to ascertain that the issue is a valid Global Operations issue
Perform research and root cause analysis on reported issues
Route to appropriate department for resolution (i.e. Compleat, Robotics, Global Faring)
Maintain historical records and related problem documentation
Interpretation of Global Operations policies, processes, scripting and reporting
Identify opportunities for improvement
Develop a library of -canned- responses for known errors
Follow-up communication to requestor with status, expected outcome and expected timeline
Participate in Global Project initiatives and assume and perform other duties and responsibilities not specifically outlined herein
How you can set yourself apart
College degree preferred
Extensive experience of travel industry
Proven experience with Strategic Operations and traditional agency operations
Knowledge of Amadeus, Sabre, Apollo, Abacus, Galileo
Expert, hands-on knowledge of all aspects of the travel reservation process
A thorough understanding of BCD Travel front, mid and back-office processes and working knowledge of agency operations
Must be proficient on airline reservation system(s) CRS
Basic knowledge of Windows and MS Office products
Fluent in English and Spanish
Flexibility to travel as project demand and able to work weekends and nights when necessary
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .
Interested?
Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.
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*Note: We'll give preference to internal and/or furloughed employees.
BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
