Title: (NEX NORFOLK) RECEPTIONIST - HAIR CARE SHOP Location: United States-Virginia-Norfolk Job Number: 2400027H Job Summary: Performs receptionist duties in a hair care shop. Duties include greeting clients, scheduling appointments, maintaining records, and cash funds. Sells a variety of professional haircare products employing professional selling techniques. Duties and Responsibilities: Receives and greets clients, assists in choosing specific stylist. In charge of scheduling appointments and maintaining daily appointment book. Answers the telephone, and responds to provide information to inquires regarding types of service performed within the hair care shop. Sells a variety of haircare and beauty products to clients. Engages client in conversation for purpose of providing sales related assistance. Assists in selection of products and suggests additional items to complement the clients selection. Become knowledgeable regarding haircare products, and other products merchandised in the salon (shop). Responsible for product display, pricing, and maintenance of displays. Operates cash register according to established cash control procedures, prepares sales slips, computes change, accepts money and makes required change. Is responsible for cash fund and prepares daily salesperson's reports. Maintains client records (permanent wave and color) and files pertaining to the operation of the shop.(inventory of supplies, etc.) Interacts with clients and coworkers in a professional and friendly manner. Adheres to NEX dress code at all times. Maintains a high level of awareness in assigned areas and offer excellent customer service to all patrons (internal and external) in order to deter theft. Ensures 100 customer satisfaction. May open and close shop as required. Works under the general supervision of a designated supervisor who makes assignments. Work is performed within the framework of established policies and procedures. Work is reviewed for quality of service provided and client satisfaction achieved. Helps prepare schedules and may operate a personal computer. Performs other related duties as assigned This position is represented by the American Federation of Government Employees, Local 53 Qualifications: GENERAL EXPERIENCE Six 6 months of responsible clerical or office work of any kind in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) .
