Description Crown Center is a vibrant multi-use complex, which includes retail shops, two hotels, offices and special attractions - an exciting place where people live, work and play. It is located near the corporate headquarters of Hallmark Cards, Inc. and attracts thousands of visitors every year. AN OVERVIEW: Crown Center is a vibrant multi-use complex, which includes retail shops, two hotels, offices and special attractions - an exciting place where people live, work and play. It is located near the corporate headquarters of Hallmark Cards, Inc. and attracts thousands of visitors every year. Crown Center Customer Services is located in the retail shopping center and is comprised of an effective team of experienced Customer Services Representatives. The team delivers a wide variety of services to Crown Center guests. The Showplace children's exhibit is offered by Crown Center Marketing, and is located within the Crown Center retail shopping center. The exhibit is hosted by Customer Services Representatives (CSRs). The CSRs provide excellent service and assistance for guests who visit the exhibit, and are an integral part of the overall success of the Crown Center retail operations. IN THIS POSITION YOU WILL: The Customer Services Representative is responsible for providing excellent customer service to help ensure that each guest has a positive experience at Crown Center. Customer Service duties include, but are not limited to: answering customer questions in person and over the phone; preparing shipments for customers and processing through FedEx terminal; custom gift wrapping; and processing customer payment transactions. The Customer Service Represenative will also cross-train to serve as needed to perform various duties in relation to providing back up support to special exhibits located at the Crown Center retail shopping center. This position is classified as an "on-call" opportunity. The w ork schedule will cover Thursday - Sunday and the hours may vary to ensure coverage during Crown Center's operating hours which are: Monday - Saturday, 10:00am to 6:00pm and Sunday 11:00 - 5:00pm. And holiday hours are currently: Monday - Thursday, 10:00 - 7:00, Friday - Saturday, 10:00 - 8:00, and Sunday 11:00 - 5:00. Hours are subject to change. Interested? Follow the application instructions below to apply. APPLICATION INSTRUCTIONS: You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields.Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. JOB REQUIREMENTS BASIC QUALIFICATIONS: High School Diploma or GED. Minimum of one year of Customer Service experience, or working with the public, or working with children in a classroom or service capacity. PREFERRED QUALIFICATIONS: Excellent interpersonal and people skills . Excellent verbal communication skills. Must display a high level of maturity and the ability to handle a variety of situations when working with the public. ADDITIONAL DETAILS: The Customer Services Representative (On-call) position is located at Crown Center in Kansas City, Missouri. The w ork schedule will cover Thursday - Sunday and the hours may vary to ensure coverage during Crown Center's operating hours which are: Monday - Saturday, 10:00am to 6:00pm and Sunday noon to 5:00pm.And holiday hours are currently: Monday - Thursday, 10:00 - 7:00, Friday - Saturday, 10:00 - 8:00, and Sunday 11:00 - 5:00. Hours are subject to change. Relocation will not be provided. In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Re
