Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Instructional Designer Senior, you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms, and conditions). Perform analyses, designs, and develops learning curriculum to improve performance of USAA employees. Assess the learning outcomes that need to be achieved, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
The Opportunity
What you'll do:
Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements.
Develops and manages timelines and milestones.
Ensures alignment with L&D objectives, business strategy, and our USAA mission.
Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness.
Completes peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.
Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences.
Synthesizes analyses, identifies root cause(s), and provides recommendations that influence business solutions.
Serves as a mentor and coach to peers and team members for assigned area of responsibility.
Serves as a resource to team members on escalated issues of an unusual nature.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 10 years of related experience in lieu of degree.
6 years progressive work experience in instructional design to include training industry experience and advanced knowledge of instructional design tools and methodologies.
Expert in instructional design methodologies with the ability to successfully translate these methodologies to the team.
Demonstrated strong organizational skills, project management skills, multi-tasking, and project flexibility.
Ability to use communication and collaboration skills and instructional design technologies effectively to navigate the training environment.
Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies.
What sets you apart:
Experience coaching and mentoring junior designers and peers, ideally in a team lead capacity for a learning and development team.
Five years of relevant project management experience to include having matrixed oversight of learning efforts.
Five years of experience designing self-paced and facilitated learning for adult learners.
Three years of experience designing learning solutions for a P&C Claims audience.
Experience demonstrating value of learning through measurement of business objectives.
US military experience through military service or a military spouse/domestic partner.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670 - $150,330 .
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
