Purpose of Job
We are seeking a Knowledge Manager - Process Owner to join the team in our San Antonio, TX Home Office.
This is a hybrid role. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee's manager.
Responsible for the creation and maintenance of related processes, analyzing data, and collaborating with team members and key stakeholders to assess, enable, and implement effective content and Knowledge Management needs and solutions. Applies an intermediate understanding of and defines requirements for the related Digital and Technology products. Works with cross functional team members in the development and implementation of key content management initiatives.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
Primary Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Accountable for day-to-day management of a compliant, controlled, efficient, and effective process, including identifying and implementing refinements and solutions for knowledge-related processes and guidelines for processes with mid to high-level complexity.
Applies proficient knowledge of the industry and business and aligns business deliverable processes and capabilities with business needs.
Plans, coordinates, and executes activities for mid to high-level complex knowledge-related projects using project management methodology, such as for items related to the establishment and refinement of the knowledge article content standard.
Develops and delivers communication and engagement plans for customers and impacted stakeholders.
Participates in development and/or maintenance of business analytics and decision support solutions to identify trends and opportunities for improvements to business process and customer processes.
Identifies, engages, influences, and leads business stakeholders and subject matter experts on process improvements within a particular Experience.
Assists with translating Digital or Technology product and experience opportunities (customer -needs- and -wants- as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drives development of execution strategy.
Creates Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
Minimum Requirements:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of experience assessing, enabling, and implementing effective content and Knowledge Management needs and solutions
Demonstrated knowledge and application of Digital/Technology Product Management experience to include Digital/Technology experience in Innovation, User Experience, Process Engineering, or Analytics.
Proven understanding of Knowledge Management principles and processes with the ability to clearly articulate to others
Strong communication and collaboration skills with demonstrated ability to communicate with all levels of management and staff
Ability to use communication and collaboration skills and information management technologies effectively to navigate the information and knowledge environment
Proficient knowledge of project management tools and methodologies
Preferred Experience:
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300- $119,500*
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
