Overview
Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?
Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!
This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.
Responsibilities
The Support Specialist provides hardware and software support for AHA National Center and Affiliate staff via phone, email and online. Documents processes and provides end user education and remote focus sessions. Maintains and complies with American Heart Association business, hardware and software standards. Staff must learn new systems and support methods as introduced. Strong Customer service skills are required and staff are responsible to keep current with technology trends.
Essential Job Duties:
Provide phone support to National Center and affiliate AHA staff for hardware, software and Enterprise application issues. Perform trouble shooting for desktops, laptops, printers and other supported products.
Addresses operational functionality for computer use.
Provide clear and thorough documentation using call center tracking system for reported problems/issues.
Works with appropriate TCS and/or business groups to resolve issues reported to TCS support
Provides call follow-up for all open calls
Qualifications
Minimum Required Experience:
Help Desk/Call Center experience
Technical skills supporting such applications as MS Windows software, Internet Explorer, and other non-Microsoft applications on client computers
VPN, networking experience
Active Directory
Laptop/Desktop/Printer/Telephone troubleshooting experience
The American Heart Association's 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
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EOE/Protected Veterans/Persons with Disabilities
Location US-TX-Dallas
Posted Date 19 hours ago (5/23/2022 1:32 PM)
Requisition ID 2022-8663
Job Category Information Technology
Position Type Full Time
Location: TX-Dallas
