Job Posting:
Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.
Ferguson is currently searching for an organized, highly motivated, and detail oriented Administrative Customer Service Representative to provide administrative support to our Corporate Submittal Center team and Managers in our Raleigh, NC, and/or Newport News, VA locations. In this role you will work closely with the Regional Quotations team to provide excellent, comprehensive administrative support.
This position does allow for remote work with a hybrid/flexible option available for those in Raleigh or Newport News. Please see below requirements for more information on remote work possibilities.
Responsibilities:
Create Submittal and Operation & Maintenance manuals for ongoing projects
Manage high-volume email requests via shared Outlook inbox
Organize and file inbound emails and attachments appropriately in project folders
Collaborate with Customer Service Supervisor to ensure job scheduling is coordinated accurately
Identify business critical issues quickly and collaborate with team members to resolve
Support quotations team through input of job information into quotations software site, BidTracer
Use and maintain established SOPs to complete administrative processes
Provide phone support for incoming calls as needed
Requirements:
Ability to collaborate and support quotations associates and managers in a team-oriented environment
Proficient in Microsoft Office 365 Suite, especially Teams and Outlook
Proficient in Adobe Pro is a plus
Excellent written and verbal communication skills with ability to communicate across all levels of the organization
Strong computer and typing skills
Ability to handle a highly deadline driven environment
Ability to be flexible and adaptable as this position often requires multi-tasking
Ability to identify business critical issues quickly and navigate priorities based on last minute changes
Be well organized, detail oriented, and have excellent time-management skills
Possess a high level of integrity and professionalism
Requirements for Hybrid Workers:
Hybrid candidates should be aware that our main offices are in the Eastern and Central time zones. This may require schedule flexibility for onboarding and training as well as team meetings.
The candidate must be flexible to work in the time zone based on the territory assigned.
Hybrid candidates must have high speed internet connection.
Candidates outside of these markets will be considered, pending their qualifications.
Location:
The National Quotations department has offices in Raleigh, NC and Newport News, VA and service the entire country. Ideally, we are looking for candidates within reasonable driving distance to work a hybrid/flexible schedule with time in the office for in person meetings, training and/or collaboration. Therefore, the opportunity to work remotely exists.
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
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Pay Range:
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$15.00 - $21.68
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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)
Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers' complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.
Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.
