Who we are looking forIn the Client Service Operations Lead role, you will deliver highly valued services to clients to ensure quality services are consistently delivered and clients are offered State Streets full range of services as their needs and our services evolve. You will work in conjunction with individuals on the team as well as other business units, shared services/COAs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy and adherence to all SLAs/internal standards/guidelines. You will liase with COEs, shared service teams and other business units as required to escalate and resolve client service/operational issue.What you will be responsible forDisplay and provide expertise in functional and technical knowledge across multiple disciplines, attending training as required.Promote and complete all activities in line with internal standards (SOPS, Job Aids, etc.)Proactively share and promote new ideas to support process improvements and changes to team processedRespond in a timely manner to internal/external issues and queriesAccountable for quality, accuracy and timeliness of resultsEstimate personnel needs, assign work, oversee short-term deliverables, coordinate workflows.Ensure team is achieving accuracy and meeting pre-determined deadlines.Deliver training and coaching to staff.Lead/collaborate with others to drive success of team/department/organization.Proactively share and promote new ideas to support process improvements and changes to team processesManage own professional development, manager own performance through engaging in the PPR process and attending relevant trainingEffective messaging and communicationApply the rick escalation chain matching the context/policy to appropriate peopleDuring the course of normal day to day operation, beresponsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.Other duties as assigned.Hours are 7-3 (with some flexibility based on business needs), Monday through Friday, with an international holiday schedule.What we value These skills will help you succeed in this roleAbility to plan, organize, and structure workStrong analytical and evaluative skillsGood interpersonal skillsAbility to multitask, ensure accuracy and execute against pre-determined deadlinesStrong written and oral communication skillsSkilled in Microsoft OfficeAdhere to company policies and guidelinesEducationalQualifications:B.S. degree in Finance, Business or related field preferred.2 - 4 years related custody and/or fund accounting experience.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data and analytics, investment research and trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. Youll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. W
