Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity:
We are seeking a dedicated Director for our Claims Workforce Optimization team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO, Chesapeake, VA; Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
As a dedicated Director, Business Process Ownership, you will supervise a team of business professionals that are responsible for the end-to-end aspects and overall ownership of assigned processes. Guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts, and process management. Guides team members in the ownership of assigned processed to include, capturing, documenting, and sustaining processes. Leads team of data analysts focused on uncovering key metric and performance reporting elements that support resource planning and execution, Maintains compliance with policies, procedures, and regulations.
The Opportunity
What you'll do:
Responsible for leading a team that is passionate about process ownership and improving business results by identifying process gaps and opportunities, recommending solutions, and developing and supervising key process performance indicators.
Aligns with enterprise partners to define backlog and present the reason to contend for funding and ultimately ensure execution to output. Ensures the Business Process Consultant backlog is prioritized in accordance with business results.
Defines, develops, and evaluates performance metrics to establish process success, and engages team members to ensure cohesive and continuous alignment to measures of success. Uses and is responsible for reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and advise key partners.
Ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities. Influences business unit and business processes to address risk across all activities.
Using prescribed project execution methodologies such as Agile, Six Sigma, Lean, and Waterfall, collaborates with process partners to ensure timely execution of results to improve or design-controlled processes.
Handles and identifies business process risks and coordinates that appropriate controls are collected, detailed, sustained, and ultimately mitigated.
Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree: OR 4 years of experience with process improvement and design methodologies, e.g., Six Sigma and Lean, business operations, risk management, quality assurance and control, or internal audit (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
3 years of direct team lead, supervisory or management experience.
Experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment.
Extensive experience in the application of process management methodologies, standards, and policies within a regulated environment.
Knowledge of operational risk management practices.
Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape, while utilizing/ implementing Lean and continuous improvement methodologies.
Experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.
What sets you apart:
4 years of progressive experience in workforce management including forecasting, scheduling, capacity management, reporting for front and back-office operations.
4 or more years of P&C Claims Operational experience with demonstrated proficiency.
Experience leading data and reporting teams, partnering with business and technology leaders to obtain necessary data to support the business.
Experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment.
Experience in the application of process management methodologies.
Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape.
Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.
Experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.
US military experience through military service or a military spouse/domestic partner.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240.00 - $220,270.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
