Purpose of Job
We are seeking a talented Business Process Consultant (Money Management) for either our Charlotte, NC, San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, or Phoenix, AZ office.
This Business Process Consultant is an individual contributor role within the Bank's Money Management team. The Bank's Money Management team is focused on increasing the financial security of USAA's membership by developing and managing capabilities with respect to how members view, understand and grow their money. This role is accountable for designing, documenting, and optimizing business processes associated with the manage money capabilities to deliver exceptional member experiences, minimize waste, and mitigate risk. In addition, the role will assess risks (e.g., compliance, operational, strategic) and enhance the control environment to lower residual risk associated with the Bank's money management experiences. This role will also support the management of third-party relationships critical to the bank's manage money capabilities.
Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
Tasks:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Engages with key stakeholders to implement sustainable strategic solutions.
Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
Leads planning and execution efforts and coordinates activities for highly complex projects.
Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.
Provides consultation to influence and ensure process is designed to address risk across all activities.
Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
Minimum Education:
Minimum Experience:
6 years of experience in business process consulting, process design and/or program/project management experience.
Advanced knowledge of bank products and processes.
Experience in implementing and sustaining change/improvements.
Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.
Preferred:
Change management experience in a large Financial Services organization
Demonstrated experience leading multiple partners, accountability for deliverables, and high-quality execution of work
Understanding of risk management principles, processes including process risk assessment, control design and delivery, performance reporting, and linkage to key risk indicators and risk statements
Experience in a medium to large sized regional or national financial services institution
Strong attention to detail, deadlines with a focus on effective and succinct communication to peers and senior leaders through various media including email and PowerPoint (for example)
Certifications in process engineering or improvement, project management (e.g. Lean Management, Six Sigma)
Budget, resource planning, expense management experience
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is:$88,200 -$158,900.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.
Relocation assistance is not available for this position.
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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
