Application Analyst, II
Description
Application Analyst, II
Work location(s): Nicor Gas in Naperville, IL., or Riverdale, GA.
Job Summary
The Application Analyst, II for Contact Center Applications position within Gas Technology Services will work with limited supervision to create detailed requirements, functional and technical designs for applications to support the Contact Center applications utilized by Southern Company Gas. This includes requirements and designs to build and support interfaces to Southern Company Gas COTS and custom applications. This will also include developing and configuring Customer Interaction solutions using Avaya development tools such as Orchestration Designer, Engagement Designer, Breeze, Oceana, and Experience Portal. Analysts will work closely with our Technology Business Strategy & Planning (TBS&P) partners to understand business requirements and refine into Functional and Technical designs Additionally, Analysts will build and utilize system knowledge required for production support and incident remediation as well as identifying the difference between an incident and a change request.
Application Analyst, II - Essential Duties Include
Work with Technology Business Strategy & Planning (TBS&P), business partners, and supervision to understand the high-level requirements and changes being requested.
Facilitate the creation of Functional Design documents for moderately complex projects and participate in the creation for more complex projects. Ensure initial requirements are reviewed and enhanced into a full functional requirement.
Identify potential solutions that consider and leverage the base product (when COTS system) rather than customization.
Participate in the creation of the Technical Design documents. Ensure all functional requirements are translated into the technical design to allow for seamless handover to the development team.
Develop and implement Requirements Traceability to ensure all requirements are tested.
Prioritize work and deliver on project commitments.
Develop solutions to technical problems of a moderate scope and complexity
Maintain and follow production support processes focused on identification and mitigation of root cause.
Maintain the ability to 'flex' to meet customer demands often switching between production support, incident management, and project work.
Provide on-call support for moderately complex problems and incidents and assist junior employees in learning the support process
Ensure strategies are always in alignment with Technology Organization goals and strategies including following the Governance process and aligning with Technology Business Strategy & Planning (TBS&P).
Skills/Experience
Bachelor's degree in MIS, Computer Science or a related field
A full working knowledge and understanding of the Software Development Life Cycle
Interest in and passion for learning and working in a fast-paced environment
Experience with all sized projects, enhancement projects and production support
Ability to identify root cause as well as mitigation for moderately complex problems while working with other technical staff
Working knowledge of Functional Design Documents, Technical Design Documents and Requirements Traceability matrices
Working knowledge of business analyst processes, methodology and tools
Experience with Agile delivery; Kanban; Scrum
Excellent problem-solving and analytical skills
Ability to provide on-call support for moderately complex problems and incidents
Considerable interpersonal and excellent communication skills is essential
Working knowledge of ITIL processes
Languages: SQL skills, (T-SQL/PL-SQL, MSSQL, ORACLE SQL Developer), Java
Frameworks/Platform: Tomcat, Web Services (REST, SOAP)
Technology/Applications: Orchestration/Engagement Designer, Experience Portal, Oceana, Workspaces
Reporting Relationship
#LI
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable, and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables, and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Illinois-Metro Chicago-Naperville
Operating Company: Southern Company Services
Other Locations: Georgia-Metro Atlanta-Riverdale
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Work Location(s):
G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)
1844 W Ferry Rd.
Naperville, 60536
Clayton Service Cener - 508 Georgia Highway 138 SW (508RiverdaleCODE)
508 Georgia Highway 138 SW
Riverdale, 30274
Req ID: SCS2010329
