What We're Looking For
HNTB is hiring! Our Santa Ana/Irvine office is seeking a Technology Support Rep. I to join our team. This is a great entry level career opportunity with an employee owned company.
Responsible for minimizing business downtime caused by technical problems by prioritizing all incoming requests, and documenting all details in the support ticketing system. Performs software installs, hardware imaging and support, basic network troubleshooting, and user account management. The team mission is to provide prompt, friendly, customer-focused support to minimize TOJ disruptions by following standard, repeatable processes. Works on problems of limited scope. Utilizes standard procedures or practices or receives regular guidance from others.
Primary Focus Will Include:
Answers incoming support requests from customers.
Performs hardware imaging and equipment deployments.
Performs software installs.
Performs basic hardware, software, network troubleshooting.
Triage, prioritizes and resolves incoming incidents and service request tickets
Assists with escalated incidents and works with other teams to resolve customer issues.
Preferred Qualifications and Skills:
Effective verbal, written communication and problem-solving skills
Exceptional customer service, ability to interact effectively and cooperatively with employees at all levels
Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously
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What You'll Need
Essential Responsibilities:
Performs hardware imaging and equipment deployments.
Performs software installs.
Answers incoming support phone calls from customers.
Performs basic hardware, software, network troubleshooting.
Triage, prioritizes and resolves incoming incidents & service requests tickets.
Performs other duties as assigned.
Minimum Qualifications:
Additional Information
Click here for benefits information: HNTB Total Rewards
Click here to learn more about EOE including disability and vet
Visa sponsorship is not available for this position.
#DG #Technology
Locations:
Santa Ana, CA (Irvine)
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NOTICE TO THIRD-PARTY AGENCIES:
HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
Job Type: Regular
Full/Part Time: Full time
Job Category: Information Technology Group
ReqID: R-09300 #college
