Description
SAIC is looking for an experienced ServiceNow Project Manager and seasoned Scrum Master with specialized focus on Portal, Orchestration and Virtual Agent, to join our team supporting the Department of Transportation (DOT).
High Priority qualifications, skills, experience, certifications
12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
At least 5 years of proven experience managing a ServiceNow team.
Prior experience as a Scrum Master to drive Agile practices and execution for a set of Scrum/Kanban teams
Candidate must possess advanced knowledge and understanding of Portal, Orchestration and Virtual Agent.
Roles And Responsibilities
Commitment to continuous process improvement including active facilitation of reviews and retrospectives and incorporation of lessons learned for future Sprints.
Schedule and facilitate Scrum ceremonies (stand up, poker, planning, demo, retrospective, etc)
Prepare and facilitate informal workshops briefing and applying project Sponsor Project Processes, Procedures, and Project Management best practices for Government audiences.
Must demonstrate good communication skills and the ability to work independently or under general direction only.
Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified speciality(ies).
Plan and implement or assist with all ServiceNow Portals and Portal changes.
Apply and enforce SDLC and DevOps principles within the team.
Perform response and resolution for escalated SMS service requests and incidents.
Assist the platform administrator with incident resolution.
Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).
Qualifications
Qualifications and Education Requirements
12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
Bachelor's degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree).
Extensive knowledge of ServiceNow Portals, Orchestration and Virtual Agent including build-out, configuration and deployment.
Current ServiceNow Certified System Administrator (CSA) Certification is required.
US Citizen or Green Card Holder.
Ability to attain a Public Trust clearance.
Preferred Skills
6+ years of direct experience in ServiceNow is preferred.
Certified Scrum Master (CSM) and/or Certified Scrum Product Owner (CSPO)
Two or more of the following current ServiceNow Micro Certifications are desirable:
MC - Service Portal
MC - Predictive Intelligence
MC - Virtual Agent
MC - Performance Analytics
MC - Automated Test Framework
One or more of the following current ServiceNow Certifications is desirable
Certified Application Developer (CAD) Certification (CAD)
Certified Implementation Specialist - IT Service Management (CIS-ITSM)
Certified Application Specialist - Performance Analytics (CAS-PA)
Certified Application Specialist - Customer Service Management (CAS-CSM)
Current ServiceNow CSM Professional Certification is desirable.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2315263
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
