IT Support Analyst, II
Description
IT Support Analyst, II
Work location: Southern Nuclear Plant Farley in Coloumbia, AL
JOB SUMMARY:
This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the implementation of new applications, upgrades to existing applications, and support for interfaces between applications serving as primary point of contact and working with the SNC IT Applications Portfolio to support the fleet of three nuclear plants and the corporate office. These applications could span across all functional areas within the nuclear organization (e.g. Asset Management, Engineering, Radiation Protection & Chemistry, Document Management and Training).
EDUCATION:
Bachelor's degree in Electrical or Computer Engineering, Computer Science, Computer Systems Technology, Chemistry, Biology and/or Information Technology is preferred
Bachelor's degree in Computer or Software Engineering is desired.
Working knowledge or education of Chemistry and/or Radiation Protection is advantageous and desirable.
Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.
Experience implementing, integrating, and supporting vendor application solutions is required
Experience supporting both Web and thick client solutions is preferred
Database experience with Oracle and/or Microsoft SQL is preferred
Familiarity with Windows 7, MS-Office 2010, and Windows Server 2008/2012 is required
Experience developing/managing SQL queries is required
Experience with applications in a Citrix environment is preferred
Nuclear plant application support experience is preferred
Application development experience in .NET, C#, C and/or JAVA is preferred
KNOWLEDGE, SKILLS, AND ABILITIES:
Primary Responsibilities include:
Ability to learn in a dynamic and fast paced environment. Must also be capable to learn computer applications in a quick and efficient manner
Performing primary system administration for servers or applications (support, requirements gathering, security, analysis, design, coding, implementation, maintenance, backups, troubleshooting, etc.)
Support the life-cycle management of software applications and systems within the portfolio through implementation, support, maintenance and retirement of applications to ensure maximum value and reduced cost.
Intermediate project Management experience with the ability to lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Experience with planning and managing scope, schedule, and budget for defined deliverables in accordance with IT project management standards and in accordance with service level agreements at agreed upon budgets.
Provide routine desktop support, including installation, break/fix, general troubleshooting and client support.
Experience with being primary support for fleet applications which includes implementing, integrating, and supporting vendor application solutions.
Ability to perform application development in .NET, C#, C , JAVA and learn new languages as needed.
Ability to develop/manage SQL queries for report development.
Ability to effectively and clearly document steps/code changes.
Ability to develop, write, edit, review and organize technical documentation related to computer systems such as users' guides, technical manuals and instructional materials to ensure that the text can be understood by non-technical users.
Occasionally may be responsible for providing frontline maintenance (reactive, preventative, and quality assurance) support as well as backup maintenance/installation coverage related to the local network and associated equipment.
Occasional travel will be required (two to three times per year or less as needed).
Behavioral Attributes:
Must demonstrate "Southern Style" behaviors of unquestionable trust, superior performance, and total commitment
Must demonstrate the following behaviors: Customer Focus, Teamwork, Communication, Problem Solving, Adaptability, Decision Making, Self-Awareness, Continuous Learning and Business Acumen
Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
Must be able to communicate with various levels of management and engineering as needed.
Effective oral and written communications skills with the ability to convey complex technical issues in business terms
Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously.
Team-oriented with a strong work ethic.
Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels.
Strategic thinker that can embrace, influence and lead change.
Stays abreast of new technologies and techniques in the market
Must be flexible and able to change directions quickly and comfortably
Ability to work independently of direct supervision
Strategic thinker that can embrace, influence and lead change
Experience Requirements:
Experience with different types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.).
Ability to provide on-call support.
Candidate must be knowledgeable in hardware/network troubleshooting
Basic programming skills with, C , .NET, VB and Java Scripting, Linux and SQL, C#, PHP
Experience with TCP/IP Network communications use of VoIP and Microsoft Server system administration
Although rare, the candidate must possess the ability to work in plant conditions that may include limited exposure to radiation and/or radioactive contamination
Demonstrate personal computing skills (i.e. Word, Excel, Access, etc.)
Successful completion of Southern Nuclear Background Investigation (including credit history/check) is required for employment
Participation in Random Drug/Alcohol Testing is a requirement of employment
Establish highly credible relationship with customers and team members.
Manage Completing requirements
#LI
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Alabama-South Alabama-Columbia
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Work Location(s):
Plant Farley - 7388 North State Hwy 95 (7388COLUMBIA)
7388 North State Hwy 95
Columbia, 36319
Req ID: SCS2010443
