Job Detail

Apple Support College Program - Ohio State University - Apple
Columbus, OH
Posted: Aug 16, 2022 02:24

Job Description

Apple Support College Program - Ohio State University

Columbus,Ohio,United States

Students

  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution

  • Potential for tailoring communication style for differing audiences

  • Able to self-manage and work independently in a fast-paced, constantly changing environment

  • Teamwork mentality with aptitude for sharing expertise and appreciating feedback

  • Effective time management including the ability to multi-task, organize and prioritize

  • Ability to research and grasp technical information across multiple tools while talking with customers

  • iOS , Smartphone, Tablet, PC or Mac experience

  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges

Description

As an Apple Support At Home Advisor, you will be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers' first point of contact, you'll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs - and remind them that behind our awesome, products are amazing people. Because, we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We'll train you to be the best. This position comes with competitive pay, tuition reimbursement, phenomenal benefits, eligibility to participate in our company stock plan or awarded stock, time off, discounts on Apple products, and dedicated resources to support your ongoing growth and career development! Working for Apple isn't the only benefit. You'll have the opportunity to work from home, be connected to a diverse collective of individuals, earning where you learn. To excel in this environment, you'll need the discipline and ability to work remotely from coworkers and management.

Education & Experience

Students must be enrolled at a four-year university in the U.S. pursuing a bachelor's degree or higher Computer Science, Business, Engineering and Computer Information Systems majors are preferred 2.7 GPA preferred

Additional Requirements

  • Availability to attend approximately up to nine weeks of required online training on a fixed schedule that may include weekends (Training may be either 24 or 40 hours per week depending on hire date)

  • Flexibility to work three, four hour shifts, on week days, between the hours of 4:00 p.m. and 10:30 p.m. Central and one eight hour shift on weekends, primarily Saturdays, including holidays, between the hours of 7:00 a.m. and 10:30 p.m. Central. Depending on business needs, there is the possibility to flex up or down in weekly hours worked.

  • Successful completion of a pre-employment assessment and background check

  • Successfully complete initial training

  • Minimum typing speed of 40 WPM while in conversation with customers

  • A quiet workspace, ergonomic chair, and desk

  • A hard-wired internet connection directly from a provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with

  • If you live in Colorado, pleaseclick here (https://jobs.apple.com/en-us/details/200412819/apple-support-college-program-colorado?team=STDNT) . This disclosure is required by Colorado law and only applies to Colorado residents.

  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally-protected characteristics.

  • Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

  • Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

  • Apple participates in the E-Verify program in certain locations, as required by law.

  • Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

  • Apple is a drug-free workplace.

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .



Job Detail

  • Location:
    Columbus, OH
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Company Overview

Apple

Columbus, OH