Position Description
If you love a high energy and fast pace environment - Serco has a great opportunity for you! The Operations Clerk will be on a dynamic team, supporting customers with processing their retirement pensions at our Doral, Florida location.
Bring your expertise and collaborative skills to make an impact towards servicing our retirees. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.
In the Operations Clerk role, you will:
Acts as a liaison between our government customer and its participants. Effectively resolves customer issues, requests and inquiries.
Provide base level customer service.
Managed inbound calls in a timely manner, following call center scripts when handling different topics, identifying customer needs, providing basic information, researching participant accounts, addressing basic questions or issues, providing an accurate and efficient response.
Keep accurate records of all conversations, and meeting contractual qualitative and quantitative targets.
Perform tasks associated with call handling to include basic plan and participant file research and updates.
Preparation and scanning of documents into PBGC systems.
Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.
Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
Works under immediate supervision and reports to a supervisor.
Office location is in Doral, Florida. Due to the current pandemic situation, candidates may be assigned to remote telework; However, on site work will be required for this position once safety restrictions are lifted.
Qualifications
To be successful in this role, you will have:
High School Diploma or GED
Must be able to obtain and/or maintain a Pubic Trust security clearance.
Two years of related experience.
Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.
Microsoft Office knowledge and experience.
The hourly rate for this position is 17.32/hr, plus $4.22/hr for Health and Welfare (H&W).
Office location is in Doral, Florida. Due to the current pandemic situation, candidates may be assigned to remote telework; however, this is not a full-time telework position. On site work will be required for this position once safety restrictions are lifted.
If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/49905/administrative-clerk/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 49905
Recruiting Location : Location US-FL-Doral
Category Administrative/Clerical
Position Type Full-Time
Security Clearance None
Clearance Details PBGC
Telework Yes - May Consider Occasional/Part Time Teleworking for this position
Campaign LPPBGC
