Purpose of Job
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
This role leads the strategic execution of technology in support of USAA's Property & Casualty (P&C) business. In this role, the Executive is responsible for the full life cycle of compliant information technology activities, including strategy, planning, design, development, execution, optimization, transformation, and technical vision to fully support P&C's information technology function. This role drives innovation and adoption of industry standard methodologies across current and emerging technologies within digital, mobile, cloud, data, collaboration and core processing solutions that support P&C policy administration for personal and commercial lines of business, claims, financials and data & analytics. As a key member of the Executive Management Team, this executive provides organizational leadership and technical vision, coupled with strong discernment to deliver an efficient, sound, and industry leading technical platform, enabling a digital first organization. Responsible for a portfolio which includes critical application development to include the build, maintenance and standards of technology crucial in USAA's P&C operations
Job Requirements
Managerial Responsibilities:
Leads the design and execution of USAA's P&C technology strategy, considering USAA's business strategy and complex regulations and multifaceted supervisory expectations, including how they apply in a matrixed commercial environment.
Optimizes USAA's P&C Information Technology (IT) performance management, first line of defense risk management, and vendor management capabilities.
Leads the contractual, commercial, and operational working relationships with vendors to drive effective delivery of IT services to the P&C business.
Oversees a team responsible for developing and driving technology strategies which are aligned with Enterprise and P&C business's strategic and operational objectives.
Assesses technologies and sees opportunities to increase business agility and manage complexity.
Controls the activities of USAA employees and 3rd Party IT professionals engaged in application development and maintenance of cross business unit Enterprise IT systems.
Ensures the overall delivery of all Enterprise project application development efforts to include strategic milestones and Board of Director Projects. Represents IT as the key consultant and strategic partner with USAA executive management in the development of global technology solutions for meeting business requirements and ensuring necessary and preemptive operational changes.
Proactively designs infrastructure and develops scalable systems for the Enterprise.
Provides technology strategies and advice that align and support USAA enterprise system initiatives. Ensures that appropriate technology systems are employed and maintained to deliver excellent experiences for our members to include the identification of business alternatives, systems development, software acquisition, and ongoing systems maintenance.
Develops technical talent with the requisite data and technology capabilities to deliver performance and results - including the identification, development and retention of talent with requisite technology capabilities.
Role models USAA's mission, core values, culture and desired behaviors - including a sound risk culture.
Develops technical talent to deliver performance and results - including the identification, development and retention of talent with requisite technology capabilities.
Technical and Risk Responsibilities:
Identifies and leads existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Elevates technology to become a market differentiator and create competitive advantage. Drives innovation and collaboration. Ensures technology serves as more than a utility, but as a business strategy participant and a business leveraging capability.
Establishes strong relationships with key leaders to drive ongoing and transformational business improvement and efficiencies. Continuously works with functional and business leaders to exchange information, present new methodologies, and discuss new technologies and advancements.
Drives business alignment for digital, data/analytics and technology across the enterprise to enable and execute the P&C business strategy.
Provide thought-leadership and vision regarding IT modernization balancing investments in legacy technology and core operating functionality, while investing for the future to enable digital transformation and the agility to respond to evolving member-facing business requirements.
Provide policy and guidance to ensure compliance of applications and processes with corporate and regulatory standards. Lead teams in developing and maintaining P&C technology standards that deliver agile business solutions and ensures compliance with established standards and policies.
Develop and maintain architectural governance, stewardship, and frameworks for leading technology across P&C to ensure adherence to the architecture strategy, principles and framework.
Accountable for ongoing governance and oversight of multiple vendor and sourcing relationships for information technology roles and resources. Negotiate and handle vendor relationships in order to ensure acceptable service levels as well as influencing future enhancements of application and software functionality.
Develop and adhere to the technology budget, achieving the balance of maintaining a highly competitive expense ratio while delivering new capabilities and maintaining a stable infrastructure.
Proactively advise the company on emerging technology and digital trends that are relevant to the company's business initiatives and evolving needs. Maintain an understanding of insurance and financial services industry landscape, customer trends, and current business issues to run a competitive analysis, balance short term and long-term needs, and make appropriate trade-offs that minimize rework and positively impact P&C's organizational competitiveness.
Governance Committees:
Interacts with or participates in enterprise governance committees, such as:
CAO IT/IS Committee
P&C Risk
New Approvals Activity Committee (NAAC)
Senior Management Committee (SMC)
Minimum Requirements:
Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
15+ years of experience in technical discipline (e.g., software development, enterprise architecture, solution design, design, development, verification, and validation of applied, descriptive, prescriptive, and predictive analytics) with a proven track record of leading comparable operations (e.g., large insurance or financial services IT operations or large-scale technology transformations) is required.
10+ years of people leadership experience in building, managing and/or developing impactful teams is required.
10+ years of relevant experience in a large financial institution ($15 billion+ in written premium) in a supervisory role as a technology officer or in a senior IT role directly interacting with executive level stakeholders and/or board of directors on technology-related issues is preferred.
Experience and understanding of organizational design and the ability to shape and drive large-scale, cross-functional, multi-level programs around people, technology, processes, and tools-balancing long-term strategy with short-term goals.
Experience leading large-scale software development lifecycle activities.
Experience bringing to bear agile and Scaled Agile Framework (SAFe) execution methodologies.
Regulatory Understanding:
Experience leading within the structure and regulatory implications of the Department of Insurance state management of the insurance industry, including insurer and product licensing, product regulation, market conduct, financial regulation and consumer services is required.
Demonstrated understanding of the full spectrum of regulatory actions, including examinations and other supervisory engagement and processes, such as:
FFIEC IT Handbooks for Information Technology and Information Security
Control Objectives for Information Technologies (COBIT)
Understanding of the financial services / banking regulatory environment is preferred.
Regulatory understanding is for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.
Note: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be a comprehensive list of all duties, responsibilities and qualifications of employees assigned this job.
Preferred Experience:
Deep experience leading modernization at scale for a large insurance carrier.
Demonstrated accomplishments working across large teams (6,000+) to create value-driven deliveries.
Significant experience driving transformation of large, complex engineering organizations.
Demonstrated successes in global workforce management.
Subject matter expertise in public and private cloud implementations.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $312,600 - 562,900.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
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Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
