Brooks Instrument, a global manufacturer of flow and pressure measurement and control products for critical applications, and a division of ITW (A Fortune 200 Company) is seeking candidates for a Product Manager (Service and Repair Business Unit) . This position will be based out of our headquarters location at Hatfield, PA (Suburban Philadelphia). Brooks maintains manufacturing, sales, and service center facilities around the world, and our products are used in laboratory and process applications in end markets such as: life sciences, petro-chemicals, semiconductor, analytical instrumentation, nuclear, and solar cells.
Basic Function
To enhance Brooks' market participation, sales and profitability for service-related products (instrumentation calibration, repair, installation and training services) by managing the basic marketing mix (Product, Price, Promotion and Distribution). Work with the Industrial and Semiconductor sales channels to identify target customers, applications, markets, etc.
Essential Duties and Responsibilities
Monitor and assess customer's expectations for Service products.
Identify and understand emerging market and applications for Brooks' Service products.
Translate customer's needs into specifications for Brooks' Service products.
Manage projects; work closely with engineering, operations and quality to bring to market service products that meet customer's requirements.
Monitor the competitive environment to identify threats and opportunities.
Implement pricing strategies to maximize Brooks' opportunities for penetration and profit.
Optimize service product cost position by product feature assessment and segmentation, portfolio rationalization, and basic product design/process cost reduction.
Work with marketing communications to implement promotions, advertising campaigns, targeted communications, trade show initiatives, internet strategies and other activities in support of the service product strategies.
Develop sales support and training materials to enhance effectiveness of all selling activities.
Work with sales and with customers directly to understand needs, support major account activity, maintain product awareness and provide training.
Support Business Unit Manager with annual and long-range planning activities, review organization's financial performance against budget, financial and operational goals
Working with Global Customer Service Manager, align the service RMA (Receiving, Quoting, Order Entry, Service, Shipping) processes globally and establish -best practices- when feasible.
Oversight of Global Service Systems (Salesforce, CPQ, MAPICS/Other ERP Systems).
Working with each world area Service Center, establish KPIs for reporting at monthly Global Operations Meetings.
Travel to support above duties and to support trade shows (
Learn and apply continuous improvement philosophies including but not limited to the ITW Toolbox and drive and contribute to activities that support related projects.
Learn ITW 80/20 principles, tools and techniques and actively apply them daily.
Ability to get along in a team environment and follow all safety procedures.
Maintain a clean and safe workplace.
Other duties as assigned, including working in other departments when needed.
Education and Experience
Should have BS in business or engineering; minimum 2 years of working experience required; customer service or technical support related experience preferred; knowledge and understanding of semiconductor and industrial systems and processes; ability to understand and communicate technical information and an understanding of marketing responsibilities including product portfolio, price, promotion and distribution is preferred.
Our employees enjoy competitive, merit-based salary plus excellent benefits including:
Health and dental insurance
Company Paid Life Insurance / Short and Long Term Disability
401K plan with generous company match
Vacation, personal days and holidays
Continuing education reimbursement program
Flexible spending accounts
The opportunity to join a well established (75 + years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers' needs and managing rapid growth to better compete in a global marketplace.
ITW Company Overview
ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It's the highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW-a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all over the world.
Please visit our website: http://www.brooksinstrument.com/
Brooks Instrument is an Equal Opportunity Employer / Affirmative Action employer. All qualified applicants will receive consideration for employment without required to race, color, religion, sex, national origin, disability, or protected Veteran status.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
