The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position. Wireless Partner Solutions Engineers are also expected to: *Provide pre-sales support to Channel Account Managers and TfB Partner Solutions channel partners. *Understand and present T-Mobile wireless network and related key technologies. *Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices. *Maintain expert-level knowledge of wireless-related Value-Added Solutions. *Facilitate wireless network coverage analysis. *Discuss and assist with processing In-Building Coverage requests. *Understand and present product roadmaps as needed. *Understand and present network coverage/network build-out plans as needed. *Assist with post-sale support/escalations as needed. *Possess a high-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.
What you'll do in your role.
Pre-Sales Activities: *Participate in Channel Partner Meetings *Uncover opportunities and recommend solutions. Supports reviewing and vetting Sell-With Partner solutions. *Understand nuances and drivers. Facilitate coverage analysis and review with partners. *Design and architect services and solutions. *Close technical hurdles. *Prepare and present technical partner presentations. Present network build-out plans. *Present product roadmaps. *Provide RFP technical input. *Strategize with Channel Partner team to improve regional/national sales. *Participate in account reviews with partners. *Own partner technical relationships. *Provides subject matter expertise in at least TWO wireless area of focus (Managed Network Products, Communications Products, Technology, or SE&I Support Programs) *Responsible for sponsoring TFB Device Certification and supporting related opportunities.
Technical Focus: *Maintain technical knowledge by attending training in assigned area, particularly of T-Mobile wireless network and related key technologies, wireless handsets, mobile hotspots, tablets, key wireless devices, wireless-related value-added solutions. *Also maintain a high-level understanding of T-Mobile Global Wireline Solutions network, products and technologies. *Maintain adequate level of industry expertise. *Pursue industry certification appropriate to role.
Post-Sales Activities: *Train partner teams on technical topics, product updates, Tech Talks. *Participate in Product/Network/Marketing road-show webinars. *Ensure a positive partner experience. *Assist with high-level support and troubleshooting. *Open tickets and engage appropriate support resources. *Provides training and mentoring to Associate and Engineer level Solutions Engineers as needed. *Leaders tiger teams or special projects as required.
The experience you'll bring.
Experience Supporting Indirect Channel Partners
Experience Developing Partner Solutions.
Experience With Device Certification Programs And Methodology.
Project Management
Sales: Experience With Sales Methodologies.
Bachelor's Degree: STEM Area Of Study Strongly Preferred.
7-10 Years: Experience In Telecommunications, IT Administration Or Network Engineering Roles With A Professional Track Record Of Successful Solution Sales, Managing Internal/External Relationships In A Matrix Environment.
Technical Leadership
Communication: Excellent Oral And Written Communications; Strong Interpersonal Skills.
Applications: Proficiency With Business Application Software.
Strategic Leadership: Ability To Provide Strategic Direction In A Leadership Role.
Technical Presentations: Ability To Create And Deliver Technical Presentations.
Technical Support: Subject Matter Expertise In At Least TWO Wireless Area Of Focus (Managed Network Products, Communications Products, Technology, Or SE&I Support Programs)
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
A valid license, a clean driving record, and proof of insurance at your own cost is required
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192130BR
Department: Business Sales
Travel Required: Yes
