Position Description
Serco, Inc has an immediate opening for a Help Desk Support - Tier II role. Serco has a highly engaged desktop technical team consisting of 15 members supporting our over 8000 employees using cutting edge technologies. The position will be based at our Beavercreek, OH location (partial telework during COVID workplace restrictions).
The position will support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. You will troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
In this role you will:
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Construct, install, and test customized configurations based on various platforms and operating systems.
Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
Ensure that desktop connections, ie. network jacks are in proper working order.
Qualifications
To be successful in this role, you will have:
Associates Degree and 2-4 years experience or years of relevant experience in lieu of degree.
Strong customer service orientation.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Excellent knowledge of PC and desktop hardware.
Excellent knowledge of PC internal components.
Hands-on hardware troubleshooting experience.
Extensive equipment support experience.
Working technical knowledge of current protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and OEM guides.
Experience with the following technologies required: Windows 10, SCCM experience, remote access tools and Active Directory
US Citizenship is required
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/49877/help-desk-support---tier-ii/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
Refer a friend for this job
New to Serco?
Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)
ID 49877
Recruiting Location : Location US-OH-Beavercreek
Category Information Technology
Position Type Full-Time
Security Clearance None
Telework Yes - May Consider Occasional/Part Time Teleworking for this position
