Order Admin for Business Support Specialist
Austin,Texas,United States
Support and Service
Demonstrates a passion for excellent customer service
Ability to multi-task and navigate multiple, different work streams and tools
Excellent written and verbal communication skills
Communicates effectively in a both verbal and written format concurrently with multiple customers or partners
Demonstrates exceptional flexibility and adaptability to ever-changing work-flows and responsibilities including task management as well as incoming and outgoing customer contacts
Advanced judgment and problem solving skills
Adept at navigating ambiguous and complex situations
Acute attention to detail
Ability to work quickly and efficiently under deadline pressure
Description
The Order Administration may be the team for you. In this role, you will interact directly with customers and work cross-functionally with the sales team, Accounts Receivables, Logistics, Finance, Contracts, and other internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle. This role also entails a high volume of problem resolution and teamwork. ORDER ADMIN FOR BUSINESS SUPPORT SPECIALISTS ARE RESPONSIBLE FOR: - Supporting Retail Business Sales teams to consistently deliver great customer experiences - Providing pre and post-sales support for Apple's business channel, including everything from orders to shipping, billing, account setup and maintenance, and returns - Delivering excellent customer experiences through email support on post-sales related topics - Analyzing business trends to partner and collaborate on continuous process improvement - Complex problem solving for customer satisfaction issues, process, and internal partnerships - Being an active member of the team to shape business decisions and positively impact the business - Holding yourself to key performance metrics and raising the bar - Analyzing business trends to partner and collaborate on key business decision - Supporting new product launches to deliver Apple's latest to our business customers - Additional responsibilities include supporting internal RCC Support teams such as Payment, Order Support, and Senior Customer Service
Education & Experience
BA/BS preferred, or equivalent experience
Additional Requirements
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