Job Posting:
Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.
Ferguson is currently seeking the right individual to fill an immediate need for an Appliance Service Associate with a high focus on new construction multifamily project work along with some residential warranty service. If you have a love of meeting people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!
Currently starting at $22 per hour.
Responsibilities
As an Appliance Service Associate, you will:
Maintain product knowledge on multiple brands such as GE, Subzero, Thermador, Asko, Bosch, Miele, Whirlpool, Kitchen Aid, Jenn Air, Maytag, Dacor, Viking, Marvel, Uline, and Scotsman
Troubleshoot and diagnose appliance issues
Provide service repair options, estimates, and timeframes to customers
Ensure every customer's concerns are addressed and resolved
Be responsible for providing driver duties and responsibilities
Additional duties as required to include, but not limited to, completing office paperwork notating service calls
Have a company provided laptop, cell phone, and service van to drive home
Qualifications
Prior experience with construction, kitchen, plumbing, home appliance products, or installations preferred
Experience in appliance service within our industry is highly preferred
Relevant appliance service repair skills preferred
Valid state issued driver's license is required (CDL not required)
Must be at least 18 years of age
Familiarity with residential appliances
Ability to deal with a vast array of customers with varying levels of product knowledge
Excellent customer service skills
Strong communication skills with the ability to express ideas clearly and completely when speaking to customers
Document important job notes in a way a non-tradesperson would understand
Ability to read, understand, and interpret product specs, parts breakdowns, and other documents such as safety rules, operating and maintenance instructions, and procedure manuals
Outstanding attention to detail
Possess organization, time management, and creative problem-solving skills
Ability to use 3rd party apps to accurately document work
Ability to lift 50+ pound objects frequently and 90+ pound objects occasionally
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
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Pay Range:
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$16.99 - $33.50
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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)
Ferguson is a top-rated national wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes far beyond the plumbing industry. We're a diverse distributor with business in multiple industries including waterworks, fire and fabrication, HVAC/R and more. Our customer-first approach has contributed to our growth from a local distributor to a national company with nearly $28.5-billion in annual sales. With more than 36,000 associates at over 1,700 locations, we take pride in providing world-class products and services to our customers.
