The Technology Software Engineer will work with a team of other software developers and network and systems engineers to design, implement, and deploy software which meet customer's requirements, scales easily, removes the limitations of traditional networking solutions, and supports deployment in highly available environments The engineer will participate in architecture and design of various software components focused on creating applications that leverage technologies such as virtualization, micro services, SDN, NFV, and Big Data platforms and technologies. Works on technical assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions. Normally receives little instruction on daily work, general instructions on newly introduced assignments.
What you'll do in your role.
Technical System Expertise: Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Expected to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology is expected. Interact with system engineers to define system requirement and/or necessary requirements for automation.
Technical Engineering Services: Drives engineering projects by developing software solutions; conducting tests and inspections; preparing reports and calculations. Expected to supervise base and associate level engineers as needed.
Innovation: Contributes to designs to implement new ideas which improve an existing and new system/process/service. Contributes to designs to implement new ideas which utilize new frameworks to improve an existing or new system/process/service. Understands and can apply new industry perspectives to our existing business model. Review existing designs and processes to highlight more efficient ways to complete existing workload more effectively through industry perspectives. Understands the creation of company IPR.
Technical Writing: Maintains knowledge of existing technology documents. Writes basic documentation on how technology works. Creates clear documentation for new code and systems used. Documenting systems designs, presentations, and business requirements for consumption and consideration at the manager level. Understands the protection of company IPR.
Technical Leadership: Collaborates with technical teams and utilizes system expertise to deliver technical solutions. Continuously learns and teaches others existing and new technologies. Contributes to the development of others through mentoring or in house workshops and learning sessions.
Technology Strategy: Contributes to new and existing technology options that support business goals.
Also responsible for other Duties/Projects as assigned by business management as needed.
The experience you'll bring.
Master's degree in computer science, computer information systems, computer applications, engineering or related, and 3 years of relevant work experience.
Bachelor's degree in computer science, computer information systems, computer applications, engineering or related, and 5 years of relevant work experience.
In lieu of a Bachelor's degree, 10+ years related experience may be considered.
5+ years Technical engineering or Software engineering experience.
Advanced IT/Technical engineering experience in ServiceNow (developing solutions and administering the platform).
5+ years developing on ServiceNow
Focus: Able to communicate goals in support of the business' mission.
Drive: Self-motivated and able to work well under pressure.
Teamwork: Ability and desire to work cooperatively with others on a team. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support.
Communication: able to ensure that information is passed on to others who should be kept informed. Express self clearly in conversations and interactions with others. Clear business and technical writing skills.
Customer Focus: ability to demonstrate concern and meet external and/or internal customers' needs.
Analytical: ability to tackle a problem by using a logical, systematic, sequential approach.
Technical Expertise: able to demonstrate depth of knowledge and skill in a technical area.
Forward Thinking: can anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
Influencing Others: able to gain others' support for ideas, proposals, projects, and solutions.
Ability to work after hours as needed.
Desired Qualifications:
1+ year Technical Project Management
Expert level knowledge on the ServiceNow core platform modules and applications.
Deeply familiar with the ITOM, CMDB, GRC and the CSDM modules in ServiceNow
ITIL Certification.
Experience implementing ServiceNow SecOps module
Expertise with JavaScript, Jelly Script, or Powershell Script.
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 191602BR
Department: Information Technology
Travel Required: No
