Job Detail

AppleCare Special Systems Projects Team Manager - Apple
Austin, TX
Posted: May 20, 2022 02:29

Job Description

AppleCare Special Systems Projects Team Manager

Austin,Texas,United States

Software and Services

  • 3+ years of people management experience, including both direct and indirect management

  • 5-7 years project/program management experience

  • Has experience managing projects/programs of all sizes, including large, cross-functional contact center or support initiatives, preferably with an emphasis on Contact Center Advisor tools

  • Knowledge of the AppleCare Contact Center Tools and Procedures is a plus.

  • Excellent communication skills

  • Ability to influence and gain agreement among those at various levels within the organization

  • Excellent visual and verbal presentation skills

  • Ability to maintain and develop relationships within the cross-functional teams

  • Strong analytical skills

  • Strong organizational skills with the ability to prioritize, lead, document and complete several projects and initiatives successfully

  • Proficient knowledge of the system development life-cycles

Description

The ideal candidate will enjoy working through very detailed systems discussions while simultaneously translating this work into high level discussions with leaders throughout the company. Key responsibilities include: Direct high-performing PMs to ensure company goals are being met. Provide strategic guidance to partners in AppleCare and beyond. Frequently provide data-rich presentations to executives. Develop relationships with our internal customers to foster a deep understanding of the challenges and opportunities in Support Delivery and Support Enablement. Represent the Support Programs, AppleCare as a whole, and occasionally Apple as a company to partners throughout Apple Andy beyond. Ensure a smooth, effective program introduction and implementation by coordinating support requirement efforts with cross-functional partners. Ensure initiative alignment with business vision, strategy and deployment within company. Act independently and as a top level contributor in determining project direction and frequently is a team leader on major, complex projects. As most or all of the projects in this team's portfolio have very restrictive disclosure requirements, develop and deploy methodologies to work across teams where context cannot be shared. Travel is required as this is a global role.

Education & Experience

BS/BA or equivalent experience required, PMI or similar certification preferred

Additional Requirements

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Job Detail

  • Location:
    Austin, TX
  • Company:

Company Overview

Apple

Austin, TX