Job Detail

Operations Scheduler I or II - Dominion Energy
SALT LAKE CITY, Utah
Posted: Oct 12, 2021 05:59

Job Description

Operations Scheduler I or II

At Dominion Energy we love our jobs. That's right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that's proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered -yes,- then read on!

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance.

Job Summary

Operations Scheduler I

Schedules, organizes, coordinates, and dispatch work assignments for system-wide field operations daily. Receives and schedules emergency calls. Coordinates and schedules department's activities with customer requests for line locations and excavation projects. Receives and processes city clearances for meter work. Resolves Customer Care requests, including meter sets, incorrect addresses, and customer complaints. Resolves errors in addresses, service lines, and mapping. Assists Pre-Construction personnel with processing commercial and residential meter sets, by resolving discrepancies. Generates appropriate paperwork for service line changes and main extensions. Prepares miscellaneous reports for operations field functions. Issues and completes service orders. Scans emergency orders and unsafe condition notices into the record management system. Confirms and verifies information with city and county building officials.

Perform other duties as requested or assigned.

Operations Scheduler II

Schedules, organizes, coordinates, and dispatches work assignments for system-wide field operations daily. Receives and schedules emergency calls. Coordinates and schedules department's activities with customer requests for line locations and excavation projects. Receives and processes city clearances for meter work. Responds and resolves Customer Care requests, including meter sets, incorrect addresses, and customer complaints. Resolves errors in addresses, service lines, and mapping. Assists pre-construction personnel with processing commercial and residential meter sets, resolving discrepancies. Generates appropriate paperwork for service line changes and main extensions. Confirms and verifies information with city and county building officials. Adds and verifies service point address and customer premise characteristics. Receives, documents and distributes Blue Stake requests using online system.

Perform other duties as requested or assigned.

Level Indicator

Level Indicator Within 4 Level Job Series: I

ntermediate level-intermediate in a job series. (All core responsibilities are proficiently performed)

  • knows and applies the fundamental concepts, principles, practices, and procedures to carry out all aspects of the job

  • proficiently performs assignments having the knowledge, skills, abilities, and experience needed to carry out all aspects of the job

  • exercises independent judgment and decision-making in planning, organizing and conducting work assignments

  • may receive instructions and guidance on unusual or complex problems and knows when to get others involved

  • effectively utilizes the proper resources to develop solutions and devise new approaches to problems encountered in work assignments

  • identifies and eliminates unnecessary work and non-value added activities

Required Knowledge, Skills, Abilities & Experience

Operations Scheduler I

The knowledge, skills, abilities and experiences that are required for entry into this job include the following:

0-2 years related experience.

Knowledge of basic math.

Knowledge of Mobile Workforce Management system and Oracle Resource Scheduling system.

Basic knowledge of department processes.

Interpersonal relationship skills.

Basic computer skills (Excel, Word, CIS).

Ability to communicate orally and in writing effectively, with internal and external customers.

Ability to multi-task and work in stressful situations.

Ability communicate to clear instructions and evaluate results.

Ability to handle complaints and problems with minimal supervision.

May require on-call, shift work, weekend, and/or holiday work for project completion.

Operations Scheduler II

The knowledge, skills, abilities and education required for entry into this job include the following:

At least 3 years related experience. Knowledge of basic math. Knowledge of Mobile Workforce Management system and Oracle Resource Scheduling system. Proficient knowledge of department processes. Interpersonal relationship skills. Basic computer skills. Ability to communicate, orally and in writing, with internal and external customers. Ability to multitask and work in stressful situations. Ability to communicate clear instructions and evaluate results. Ability to handle complaints and problems with minimal supervision. May require on-call, shift work, weekend, and/or holiday work for project completion.

Education Requirements

Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Required Degree (equivalency not accepted in lieu of required degree): GED; High School Graduate

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions

Subject to random drug and/or alcohol testing with satisfactory results subject to DOT and company requirements depending on specific job duties.

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company - it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

1. Great Work Life Balance

2. Generous Pay and Benefits

3. Collaborative & Inclusive Culture

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter's day. I am sustainable, reliable and affordable.

I am not just any energy... I am Dominion Energy.

We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.

Join us!

Facts:

.17,000 employees

.Headquarters: Richmond, VA

.16 states in the US

.$100 billion of assets

.Nearly $35 million in charitable contributions

.100,000+ volunteer hours recorded in the community

Nearest Major Market: Salt Lake City

Job Segment: Operations Manager, Oracle, Database, Scheduler, Operations, Technology, Administrative



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Company Overview

Dominion Energy

SALT LAKE CITY, Utah