End User Analyst
Description
JOB SUMMARY
The End User Analyst provides proactive technical expertise to facilitate the effective use of Technology products and services by its Business Partners. This position is located at Mississippi Power Plant Watson and Plant Daniel.
JOB REQUIREMENTS
Bachelor's degree in Computer Science, Business, Engineering or related field is strongly preferred.
In-depth technical knowledge of the Microsoft Office Suite. (i.e., Outlook, Word, Excel, PowerPoint, Access including VBA).
Ability to program in VB, C or .Net is a plus.
Ability to manage projects using proven concepts to apply technology to business problems.
Excellent analytical skills.
Ability to learn internal customers' business and local technical environment.
Basic understanding of information technologies, their interaction in systems and their application to business problems.
Working knowledge of electric utility industry is a plus.
JOB RESPONSIBILITIES
Provide solutions that leverage technology to meet our customer's business needs.
Provide consulting which includes, but is not limited to, assisting customers with standard products and implementing local solutions.
Provide project management, coordination and/or technical support during project implementation.
Provide specialized dedicated technical support as requested by customers.
Partner with Business Analysts, Data & Voice Engineers/Support personnel and other Technology business units.
Assist with resolving billing issues and PC inventory issues.
Educate customers on how to use standard products more effectively.
Identify training opportunities.
BEHAVIORIAL ATTRIBUTES
Understands and promotes Technology strategies.
Ability to build relationships and partner with customers.
Self-directed, self-motivated and responsible.
Exhibits our -Core Values- of safety, unquestionable trust, superior performance, and total commitment in all business dealings.
Excellent organizational skills and strong customer service orientation.
Excellent oral and written communication capabilities.
Seek opportunities to learn and transfer knowledge to others.
Ability to manage multiple tasks.
Follow safe work practices.
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Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Mississippi-Coastal Area-Gulfport
Operating Company: Southern Company Services
Other Locations: Mississippi-Coastal Area-Pascagoula
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Work Location(s):
Plant Watson - P.O. Box 4079 Lorraine Road (4079GULFPORT)
P.O. Box 4079 Lorraine Road
Gulfport, 39503
Plant Daniel - 13201 Hwy 63 North (13201PASCAGOULA)
13201 Hwy 63 North
Pascagoula, 39581
Req ID: SCS2010658
