Delivery Lead - Technology
Charlotte, North Carolina;Raleigh, North Carolina; Richmond, Virginia
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams.The role may require working directly with a Technology Delivery lead if the project is technology focused or independently if the project is process driven. In such cases, this position must be able to identify the key resources required for the project and ensures that their deliverables are completed to meet the timeline requirements.
This position will in addition require to create/process Change Records, engage BlackBox/Cisco or other external vendors as required in support of the project deliverables to provide end-to-end visibility into the health of the deliverables.
Responsibilities:
Plans, organizes, monitors, and controls projects using appropriate tools and techniques to ensure efficient and effective project completion.
Coordinate and facilitate routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, tollgates, and so on).
Takes ownership of the successful implementation of project scope as agreed upon with the Line of Business partners.
Plan and coordinate delivery and dependencies across multiple teams.
Facilitate dependency management/risk management/impediment removal for the defined deliverables.
Promote/facilitate communication and collaboration across organizations to support the deliverable completion and timeline.
Gather/facilitate status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule.
Ensure that execution is aligned with deliverable requirements by working with the sponsor/stakeholders.
Ensure deliverables comply with Enterprise Change Management standards.
Support resource planning for delivery/execution
Documents the success metrics upon project completion
Assist in resource financial forecasting and resource planning for delivery/execution
Work independently, possess a strong process expertise, demonstrate strategic thinking and tactical planning with a proven ability to turn complex ideas into well-structured processes.
Develop concise and succinct presentations that will influence dialogue at all levels including the expertise in knowing the fine balance between detailed and high-level messages.
Ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.
Required Skills:
3-5 years prior project management experience
3-5 years' experience with ITSM/Remedy
Working familiarity with JIRA and Agile View
Strong attention to detail with problem solving & organizational skills.
Demonstrated ability to communicate (written and verbal) with internal and external partners.
Ability to manage and shift priorities as needed.
Strong risk and governance mindset
Process design, remediation, and improvement skills
Project Management skills and disciplines
Strong relationship management skills to gain buy-in, build consensus and resolve conflicts timely.
Strong problem solving and conflict resolution skills in a cross-functional team.
Microsoft Office (Word, PowerPoint, Excel) proficient
Ability to manage multiple priorities for concurrent projects effectively.
Strong decision-making skills with an assertive and proactive communication style
Must have excellent organizational skills and be able to handle multiple tasks to meet extremely compressed deadlines.
Enthusiastic, energetic, determined, and positive - especially under pressure
Ability to navigate enterprise, research, and resource information across the bank.
Desired Skills:
Experience supporting and participating in technology change efforts in project manager role.
3 - 5 years of experience as a network or systems engineer delivering infrastructure services such as DNS, Load Balancing, Data Connectivity, Firewall, etc.
Project Management Professional (PMP) Certified
Visio and process mapping
Working familiarity with PPRT for program and project management
Working familiarity with PCM for initiative financial management
Working experience with ServiceNow
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
