Cracker Barrel is seeking a Systems/App Administrator and provide support to Maple Street Biscuit Company. This partner will be responsible the configuration, implementation/installation, and support of Store Level Technology and User Interfaces. Responsibilites will also include troubleshooting and diagnosing issues with new and existing store level technology and user interfaces. Install new software, repair bugs, train users, offer tips for increased productivity across areas, evaluate new hardware and software, automate a myriad of mundane tasks, and increase workflow.
Monitoring the machine performance - Develop the scripting to determine machine performance bottlenecks and responding to the needs. This includes developing the machine statistics to prove the needs for upgrades and budgeting for the needed enhancements.
Corporate software evaluation - Develop the corporate standards for applications compliance. This would include software recommendation and compliance testing for the individual products.
Installing new software - Installs upgrades for various platforms including iOS, Revel POS, and other application software. This includes operating system upgrades and level upgrades. Keep current with the supported vendors upgrade path and maintain application validations for the effective management of the upgrade. Coordinate with the third-party companies to ensure the applications are certified on the operating system upgrade levels.
Designing the backups methodology - Work on corporate backup strategy to ensure proper recovery practices for all corporate systems. Ensure compliance to the disaster recovery plans of the company.
Adding and removing hardware - Procure new hardware and software for running our stores including kitchen systems, POS systems, Wi-Fi access points, internet connections, printers, etc.
Adding and removing users - Standardize the access and structure for each user group. Build the structure to allow simple adding of software and access paths in the future to create a unique environment for each user.
Trouble shooting - Develop the scripts to proactively follow the applications and solve system processes.
Helping Users - Support the development staff and the power user. Work with these teams to investigate problems and respond to issues
Documentation on the architecture - Standardize environments to ensure developers can target enhancements to the functionality in a uniform strategy.
Security - Ensure that proper PCI compliance is achieve and continually follow best practices in securing business applications.
Technical knowledge of Information Technology including programming, operations and systems development, communication, and listening skills.
Problem solving, judgmental, and decision-making skills. Time management skills.
Microsoft Office tools
Communication and presentation skills
Ability to troubleshoot problems, complete root-cause analysis, and recommend solutions
Understanding of basic accounting skills
Possibly work off hours/weekends/holidays supporting end users
Experience with Windows, iOS, and SaaS platforms
Experience with networking architecture, security administration, user applications, and operating systems
Strong organizational and prioritizing skills
Experience supporting multi store operations
Education and Experinece
Bachelor of Science degree in Information Services or equivalent experience.
Two or more years of technical information services experience.
NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our dcor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not.
Street 2: 307 Hartmann Drive
Street: Home Office
External Company Name: Cracker Barrel Old Country Store, Inc.
External Company URL: www.crackerbarrel.com
In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online (http://www.crackerbarrel.com/contact-us/employee/ ) or toll free at 1 800-333-9566.
Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-800-333-9566) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
