JOB REQUIREMENTS: The address for this location is: N53 W24700 Corporate Circle, Sussex, WI 53089 The schedule for this role, subject to change based on business need is: Tuesday-Saturday 11:00AM-8:00PM Except as otherwise required by law, this role pays $17.95 per hour. This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need. At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces. As a Delivery Station Liaison, you will be responsible for: Managing difficult customer situations while using empathythrough phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience. Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures; Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines. Using problem solving skills to identify and resolve customer facing issues in a timely manner; Gathering and analyzing information skillfully to develop alternative solutions. Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures. Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives;... For full info follow application link. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. * APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CED4CC4F046D4856
