At Microsoft our mission is to empower every person and every organization on the planet to achieve more. In the Consumer Sales Organization (CSO) our purpose is to create value with our partners and direct to consumers, to market and sell innovative consumer solutions powered by Windows, Office, Surface, and Xbox. We're positioned right at the intersection of consumers, hardware partners, and channel partners. Our team works to drive digital excellence and e-commerce capability, as well as accelerate cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life.
Join the CSO Business Capabilities team as Business Program Manager focusing on learning engagement with our worldwide teams in Marketing, Enablement, and Gaming and Modern Life categories, and drive learning solutions that support the eCommerce direct to consumers motions.
As a member of our team you'll be part of growing a multi-billion-dollar business, charting new areas of innovation and impacting billions of lives around the world. You also will be a part of a culture centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, it's an exciting time to be here in CSO.
The CSO Business Capabilities team enables CSO to drive success and empower our people through development of functional business capabilities to enable our organization's purpose. In this role, you will be working in a global sales organization with a growing ecosystem of direct, retail, channel, and solutions partners and you will have the opportunity to help shape business programs and strategies that have global impact. This is a high impact role where you'll be able to partner with senior leaders across the business to drive capability development, own our eCommerce learning solutions and create a learning culture across the CSO organization. Also, you will be expected to establish long-lasting relationships by offering learning expertise to your business partners to foster a learning culture that drives business success.
Responsibilities
Working in a global sales and marketing organization at the intersection of consumers, hardware partners, and channel partners, you'll have the opportunity to help shape business programs and strategies that have global impact.
Own and drive the learning engagement with our worldwide teams for Marketing, Enablement,,and Gaming and Modern Life categories
Develop a solid understanding of the eCommerce business priorities and strategies to show thought leadership and become a trusted advisor to the teams in terms of learning and capability building
Collaborate with key business stakeholders to drive learning solution roadmap for eCommerce capability
Champion learning program delivery for in-person and virtual audiences in a hybrid world
Develop and maintain a strategic relationship with your business partners to drive a learning culture
Understand adult learning theory and instructional design methodologies to help influence the design and delivery of content for your stakeholders
Drive effective communications cadence with the stakeholders around learning initiatives, from design to deliver to end-to-end feedback loops
Support local learning application, reinforcement, and culture of learning
Work closely with stakeholders within CSO, and across Marketing and Consumer Business (MCB) and wider Microsoftto build and drive short and long-term strategies that meet short and long-term business goals
If you have a passion for and curiosity about creating clarity, generating energy, and delivering success, and are looking for a role that provides an opportunity to influence cross-company, enjoy working in a fast-paced environment, and are ready to identify opportunities for growth and drive scale, we'd love to hear from you.
Qualifications
Required/Minimum Qualifications:
Bachelor's Degree in Business, Operations, Education or related field AND 4+ years work experience in program management, process management, process improvement
OR equivalent experience
3+ years' experience in Learning and/or Talent development (needs analysis, instructional design models, content development, learning technologies, and training facilitation)
Experience in eCommerce business
Preferred Qualifications:
3+ years of broad business experience in international corporate sales, marketing, or services environment
Experience working with learning management systems is beneficial, knowledge expected
People management experience is advantageous but not a requirement
Advanced oral and written communication skills, planning and organizational abilities
Must be able to work independently, handle multiple projects in a fast-paced environment, as well as negotiate and collaborate effectively
Ambitious, self-starter, thrives in a fast-paced, ambiguous environment, effectively manages priorities
Confident with an ability to work and build strong relationships with senior managers to establish trusted advisor status, willing to take on big challenges, advocate a position, build a business case, and influence others (required)
Interpersonal and conflict resolution skills that include exceptional cross-group collaboration skills to successfully and independently work across many teams and functions
Must be a person of integrity, capable of excellent judgement and decision-making skills, showing the utmost discretion in the management of confidential corporate information
Excellent understanding of Microsoft's strategy, product, and service offerings, as well as company culture
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
