Position Description
This internship can be offered 100% virtually, 100% in person or a hybrid of both for candidates living near the Serco headquarters office in Herndon, VA. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.
Serco's Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.
Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23 rd and conclude on August 12 th , with 1 week off July 4 th - 8 th . You will work with your manager to identify the best working schedule for you - working no more than an average of 36 hours a week with the added perk of half-days on Fridays.
In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working.
Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team.
The Workforce Management team strategically maximizes performance levels and competency models for Serco North America. Their mission is to identify the right people, in the right place, at the right time, with the right skills to sustain business growth and strategy.
The Workforce Management team is supporting a global initiative to standardize workforce management processes and develop a total quality management program. As part of the initiative, this team is deploying technology and process to establish and sustain a new Project Management Office (PMO).
As a Business Process Intern, you will support this highly visible strategic project; gaining exposure to process development, interact with global project teams, and conduct research to identify best practices for total quality management. This is an exciting opportunity to grow your skills in process development, establishing process maps, collaborating in groups, and learning to think strategically and anticipate business needs.
In this role you will:
Research existing change management and quality processes from global partners and tailor to meet US standards.
Build process maps to support WFM change management process.
Develop supporting Standard Operating Procedures (SOPs).
Build change management communication templates.
Qualifications
To be sucessful in this role you will:
Currently pursuing a bachelor's degree from an accredited college or university.
Preferred fields of study: Communications, Marketing, Journalism, English, Business, or a related field of study.
Ideal candidates are rising sophomores, juniors, and seniors.
Proficient in Microsoft Office. Familiarity with Adobe Creative Cloud is a plus.
Self-motivated with a strong work initiative and attention to detail.
Strong customer service, critical thinking, and problem-solving skills.
Effective communication and interpersonal skills.
Demonstrated experience collaborating in a team environment.
Passion for learning with a wide degree of creativity and curiosity.
#STEPBusiness
#STEPBusiness
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/49880/business-process-intern/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
Refer a friend for this job
New to Serco?
Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)
ID 49880
Recruiting Location : Location US-VA-Herndon
Category Internships
Position Type Full-Time
Security Clearance None
Telework Yes - May Consider Occasional/Part Time Teleworking for this position
