Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
The SVP, Head of Real Estate Lending, is responsible for the creation, development, execution and supervision of all real estate lending products, services, and strategies across USAA's Real Estate Lending business. The executive leverages his or her expertise to build upon a service-oriented, risk conscious culture in directing the continued growth of the entire real estate lending business platform. This executive works with key partners to deliver leading experiences, including: Marketing, Finance, Legal, Information Technology, Control Partners and the Distribution Sales and Services. This executive leads a high performing team to create structural focus on member experiences, to address compliance and regulatory matters by merging traditional/digital product management, data, social, financial management and advices, and to ensure the optimal performance of the real estate lending experiences. This executive ensures general management of competing priorities to include member and employee experience, financial outcomes, risk management and controls, balancing continuous improvement and step change improvements. This executive is responsible for leading teams that focus on the delivery of an efficient, professional, friendly and high level of service with perfect conductivity for the members to acquire products through all channels.
Managerial Responsibilities
Leads the design and execution of USAA's real estate lending strategy, taking into account USAA's broader business strategy and complex regulations and nuanced supervisory expectations, including how they apply in a matrixed commercial environment
Role models USAA's mission, core values, culture and desired behaviors - including a sound risk culture
Develops talent in the real estate lending team to deliver risk-conscious performance and results - including the identification, development and retention of talent with requisite real estate lending capabilities
Drives operations of the real estate lending department - including core business processes and technologies
Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to real estate lending
Technical and Risk Responsibilities
Identifies and manages existing and emerging risks that stem from business activities and the job role
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
Follows written risk and compliance policies, standards, and procedures for business activities
Leads the creation of innovative real estate lending products and services across all channels (online, mobile, and call center)
Develops a multi-tiered business strategy that immediately addresses today's volatile marketplace with creative solutions for the near and long-term future with a focus on risk management and overall bank compliance
Responsible for building and driving quantifiable profitable growth performance with accountability for the P&L, and a focus on expense management and end-to-end customer experience
Participates in the development of the organization's strategic plan, executing activities consistent with the firm's strategy and risk appetite and risk tolerance
Develops, communicates, and reinforces, risk appetite and risk tolerance throughout the organization in a manner that causes all employees to align their risk-taking decisions
Owns the real estate lending income statement and ensures continued growth, operational effectiveness and efficiency, with a focus on managing expenses and investments
Accountable for operating within established policies and guidelines, and acting in accordance with applicable laws, regulations, and supervisory guidance, including those related to consumer protection, including ensuring policy exceptions are promptly and effectively assessed and escalated
Responsible for developing, maintaining, testing, and monitoring an internal control environment for real estate lending, including information systems and preventative and detective controls, to effectively manage material risks
Identifies, assesses, measures, monitors, and controls material risks consistent with the risk appetite and risk tolerance, including the development, adherence, monitoring, reporting on risk limits and risk limit utilization. Also, identifies, assesses, measures, monitors, and controls risk associated with money laundering and individuals or organizations sanctioned by OFAC
Ensures all real estate products are delivered with a focus on our mission to serve our members - driving exceptional member satisfaction through timely, accurate and compliant service
Identifies, reports and resolves risk appetite and risk tolerance breaches. Maintains awareness of disrupters, developments and trends that may affect the competitiveness, quality, and/or profitability of the Bank's ability to support the members' needs
Manages third party provider relationships, including the risks associated with those relationships
Maintains awareness of national developments and trends in consumer and mortgage lending that may affect the competitiveness, quality and/or profitability of FSB products and services
Monitors competition and industry practices for all products; recommends strategies to enhance service and product value, to achieve a competitive advantage
Governance Committees
Interacts with or participates in enterprise governance committees, such as:
Bank Pricing Committee
Senior Officers Credit Committee
Bank Executive Committee
Bank New Activities Approval Committee
Bank Risk Management Committee
First Line of Defense Committee
Education
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
Advanced degree such as MBA or MA in Finance is preferred
Experience
A minimum of 15 years of experience in technical discipline (e.g. real estate lending ) with a proven track record leading comparable operations and programs (e.g. real estate lending programs) is required
A minimum of 10 years of people leadership experience in building, managing and/or developing high-performing teams is required
A minimum of 10 years of relevant experience in a large financial institution ($100 billion +), including 5+ years post-Dodd Frank, in a senior staff role within a real estate lending department is preferred
Regulatory Understanding*
Demonstrated understanding of the full spectrum of regulatory actions, including examinations and other supervisory engagement and processes, such as:
Interagency Guidelines Establishing Standards for Safety and Soundness (12 CFR Part 30 Appendix A)
OCC Heightened Standards (12 CFR Part 30 Appendix D)
Home Owners' Loan Act and related OCC Regulations (12 CFR Chapter 1)
Annual Stress Test 12 CFR Part 46 OCC: 12 CFR Part 30 and all Appendices (A through E)
Fair Lending laws and related regulations and supervisory guidance
Strong knowledge of Federal Banking Laws and Regulations - e.g., 12 CFR 9 - Bank Fiduciary Activities; 12 CFR 25; 12 CFR Part 167
Community Reinvestment Act
Supervisory Guidance Documents: Large Bank Supervision Handbook; Corporate and Risk Governance Handbook; and key OCC bulletins (Model Risk Governance; New Products and Services Risk Management; Third Party Risk Management FFIEC: BSA/AML Manual CFPB: Consumer Protection Regulations UDAAP Fair Lending
FFIEC IT Handbooks for Information Technology and Information Security
*Regulatory understanding is for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.
Note: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of employees assigned this job.
Certifications
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $315,800 - $586,500
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Long Term Incentive Plan: Cash payment for Executives only representing a cash payment which is both time and performance based
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)
Relocation assistance is available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
