Cracker Barrel is on the search for a General Liability Specialist to join the Claims team at our Home Office in Lebanon, TN. In this role, you would adjust and settle guest general liability claims, including lawsuits, in a manner, which balances customer satisfaction with the protection of Cracker Barrel's assets.
Investigates guest incident reports. Interviews or corresponds with the guest, company personnel, and witnesses to obtain facts regarding guest claims, to evaluate liability or negligence issues.
Evaluates facts gathered and other pertinent information such as medical records, dental records, correspondence, legal opinions, etc. to make a liability determination.
Negotiates and resolves guest incidents, within established authority levels, directly with the guest or their attorney.
Discusses guest incidents with settlement value over established authority level to the claims manager to obtain authority to resolve.
Works directly with defense counsel on litigated matters to research, analyze, and produce supporting legal discovery and evidence to develop case defense.
Corresponds and communications routinely with counsel to formulate case strategies.
High School diploma and 2-4 years experience in risk management, or insurance claims; or equivalent combination of education and experience.
Prefer college degree in business or insurance.
Strong oral and written communication skills.
Proficient computer skills.
Strong organizational and prioritizing skills.
Good interpersonal skills.
Basic knowledge of legal terminology.
Basic knowledge of insurance terminology.
Strong analytical and decision making skills.
Ability and willingness to travel overnight for trials, depositions, investigations, mediations.
NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our dcor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not.
Street 2: 307 Hartmann Drive
External Company Name: Cracker Barrel Old Country Store, Inc.
External Company URL: www.crackerbarrel.com
In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online (http://www.crackerbarrel.com/contact-us/employee/ ) or toll free at 1 800-333-9566.
Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-800-333-9566) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
