Business Control Manager
Charlotte, North Carolina
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us!
Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Responsibilities:
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Skills:
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance
Required Qualifications:
10 or more years of direct experience and knowledge of Business Control specific functions, Operational Risk management and Risk framework
5 or more years of direct experience with Regulatory Relations, MRA and Consent Order handling
5 or more years of issue management experience
Advanced Microsoft Office skills, specifically Excel and PowerPoint
Superior presentation and communication skills at the executive level (written and verbal)
Strong quantitative and analytical abilities - must know how to use data to communicate the business story
Ability to bring multiple stakeholders together, cut to the heart of issues to reach consensus & decisions, demonstrate personal courage.
Ability to lead across multiple lines of business to orchestrate cohesive risk & controls oversight and process management.
Quickly -connect the dots- to identify and perform thematic analysis
Strong relationship management skills - candidate will need to navigate through the complexities of establishing relationships with horizontal partners, stretching up and across multiple organizations to proactively identify emerging themes connected function that DSO supports and/or executes
Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
Proven ability to manage and drive/lead execution of multiple and often competing priorities to meet deadlines and adhere with policies and standards
Ability to communicate complex ideas in a clear and concise manner, shaping the opinions and actions of key stakeholders and gaining their trust
Desired Qualifications:
Six Sigma background: Green/Black Belt Certified
Customer centric approach to problem resolution
Operations, capacity planning, business support, business continuity, process control, quality, reporting and/or metrics experience
Prior experience with procedure development
Experience with Agile or Waterfall methodologies
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (-Policy-) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.